I am very pleased with the service I received from Tully Rinckey - Rochester regarding a complex…read morelegal matter involving Child Abuse and Neglect. The entire team was professional, compassionate, and attentive from the start. They listened carefully to my concerns and clearly explained the possible legal options. They kept me informed of what was likely to happen at each step, making the entire process much easier. Their communication was transparent, timely, and always helpful. I had a great experience with their respect for their clients, their responsiveness, and their high quality of services again of service. I will definitely use their services again in the future and would recommend their servces to others.

Richard Brister is highly persuasive during the initial consultation. Unfortunately, his impressive…read morephone manner is where the competence at Tully Rinckey ends. What Mr. Brister promised us during our consultation bears absolutely no resemblance to what the firm ultimately delivered. He explicitly assured us that our $4,000 retainer would cover a robust, comprehensive demand letter and active negotiations--even discussing specific enforcement provisions to hold management accountable to critical safety measures. We relied on those professional representations when we signed and paid our retainer. What we received was a weak, inaccurate and completely unusable draft. It was addressed to an individual who no longer worked for the company, contained a false timeline, failed to include our core claims, and completely ignored the evidence we had provided. It was a sloppy, careless rush job that caused our household and my 88 year old mother additional distress. The worst part? When we pointed out these glaring, objective errors, Tully Rinckey did not offer to correct them without further depleting our retainer. They never denied that we would be expected to pay additional legal fees simply to obtain an accurate and usable version of the document we had already retained them to prepare. To anyone considering this firm: Do not be fooled by Mr. Brister's polished sales pitch. Get every verbal promise in writing before you hand over a single dime. We trusted Tully Rinckey with thousands of dollars and a highly sensitive matter, and we were left with zero results, a bigger headache, and a nearly depleted retainer. Shame on Richard Brister, and shame on Tully Rinckey. Stay tuned for more TR reviews.

I used Kevin & Debbie (Rochester, NY office) for my mediation process. I really would love to give…read morethem 5 stars because Kevin was just a good dude...very knowledgable. Debbie, the paralegal who I only ever consulted with via e-mail, was helpful if lacking a tad of bedside manner. The reason for the drop from 5 to 4 is I felt things were not fairly or adequately explained to me during the mediation process. Now that I'm a year post-mediation, I really wish they had explained more of the Child Support laws - and that we should negotiate & potentially deviate from the state calculator because we were 50/50 custody. Instead, they just signed me up for the full $2,700/mo cost as the higher income earner and sent me packing. I also wish there was more thorough explanation about asset division. He suggested we keep her car loan in my name until the loan matures and just share the cost. Cool. Looks fine on paper, sounded fine in the office - but in reality, now I'm financially tied to my ex for 3-4 more years. I weirdly own her car and have to do her registrations, maintain insurance for her, and all that stuff. I can't imagine this isn't something they experienced before being professional family law specialists. A little education would've gone a long way. I appreciate that they wanted to keep things on the lower end of costs & move us through quickly...but some of these basic things would've been super helpful instead of telling me things to "get it done" that would ultimately be HUGE headaches later on.

I worked with Jamie Bakleh and she is absolutely the best lawyer I could ask for ! She was so…read morepatient, kind, professional and helped me navigate through my legal matter. She always kept me informed and answered all my questions promptly while taking a lot of time so I understood all matters. She was absolutely amazing and went out of her way to keep me calm when I was anxious. Jamie worked so hard on my case and I am forever grateful to her. So thank you from the bottom of my heart! I would recommend her to anyone.!

I've left 4 voicemails for Ron and have not had one response from him or anyone from the office…read more He had told me to call him on Friday @ 11 am to arrange for a meeting time; I called him then, again @ 11:30 am, again @ 4:30 pm, again this morning @ 10 am - all with no response from anyone. Is the office closed or just not answering voice mail messages? Not a good way to run a business.

Ron and his team provided great service and follow up. We found the cost of his services to be very…read morereasonable and the quality complete.

In short, this office was rude, slow, and incompetent. They were in charge of handling my father's…read moreestate and my uncle (the executor) decided to go with them for the house sale. Much like Jennifer A's post, they told us were only speaking to us out of curtsey to my uncle and invoked my father as a guilt trip when we disagreed with the strategy that was proceeding. When the initial house sale began to spiral during closing. During that time, they were if little to no help, condescended to our realtor, and avoided getting the attorney involved until almost a month after the initial closing date. Even then, the only reason the deal finally was finished was through our realtor contacting the buyers attorney directly and hammering out a deal herself.

My Great Aunts Estate was settled in June and as the beneficiaries we have been told that we are…read morenot able to get any information and little information has been shared with our executor. The receptionist that answered the phone was extremely rude and hung up on me. I hope the paralegal will have the billable hours and proof ready to share on what is taking so long. It has been over a year and a half since her passing....this is ridiculous and completely unprofessional.

I utilized Steve Sercu's service for a criminal matter of allowing my grandson. He was responsive,…read morecommunicative, and effective. Highly recommend.

marilee is a fraud, do not hire. Charges thousands for no legal aid services providedread more

DO NOT USE!!!!! Reached a reasonable agreement twice with my ex, which he delayed so we would go to…read morecourt, I got backed into a corner because of this and was forced to agree to things I did not want, I would have been better off letting my ex's lawyer do everything. Cost me THOUSANDS!

From the owner: Family law is personal. At Trotto Law Firm, P.C., founding attorney Jonathan Trotto and his team…read morehandle every case with that in mind: no jargon, no hand-offs, no walls between you and your lawyer. We walk you through every option and what each one means, so you make decisions with full information. From the first consultation to the final resolution, you have direct access to an attorney who takes your case seriously.