A $130 dollar part ended up being a final bill of $870 dollars to fix a simple temp gauge all…read morelabor. Do you think the employees are seeing any of that? Laughable. Just lining their pockets with your money. They couldn't even throw in a free oil change. Only in emergencies would I ever bring my vehicle back

My Used Ram 1500 had a damaged Keyfob and I wasn't able to start it and was stranded at a…read morecampground. RedHead Nick in the service dept. recommended a tow service to get my truck to their facility in Marshall . I wasn't there for more then 1/2 hr and I was out the door. Thank You Nick & the rest of the crew. It saved my first trip to that part of the state.

Awesome to deal with! went out of their way to get me the truck I needed! Great price, great…read moreservice, thank you!! AKIII

I have been working very hard on getting my credit score to a good standing spot! I wanted to be in…read morea position where I could put in for an auto loan and actually be approved and get the car of my dreams! Well On December 4th at 8 am I decided to try to call Kruse Motors as I knew from the website and all of the ratings it would be the greatest place to try. I was greeted with the sweetest Hello from Krystal Senske, She was so nice, friendly, thoughtful and helped me in every way possible through every step of my process to try to get a car loan. I walked into this situation with a pre-approval for a 2017 Ford Escape (with a lot of miles, not the opportune buy) thankfully I was not able to get financing for that one. Krystal called me and texted me all along the way so that I knew of everything that was going on every step of the way. She needed more information or more questions answered I would get her the information that she requested right away. Finally it was about 5:51 pm she called and said Miss Jackie; I have some good news and some bad news! I was like ok what's up? she said I couldn't get the financing for the Ford Escape that you wanted but I could get you financed for a 2010 Dodge Grand Caravan SE. I was more then happy to be approved for anything as I had no vehicle whatsoever! So She stated that she could meet us in that am after a meeting she had to pick us up to see the van and be sure that it was what I wanted!! On December 5th I woke up at exactly 8 am Krystal called me and said Good Morning Miss Jackie!! I am going to have Uncle Tom come get you he should be there around 10:30-10:45 ok? I said absolutely I cant wait to meet you! I am so thankful and so excited! Exactly at 10:30 Uncle Tom was there and greeted us with pleasant conversation and a very friendly ride to the dealership! I would recommend Kruse Motors to my friends, my family anyone who is looking for friendly, family orientated, caring, amazing and incredible people!. Uncle Tom told me one thing that stood out! the best thing to do, is to do the right thing first so as not to have to fix a mistake! So I get to the dealership and I am greeted by Krystal and she gave the most beautiful warm loving hug! she was personable, empathetic, amazing and just a complete delight. I sit down and she said to me there has been a change of plans. I was so confused as I went there looking for this van. On the table set a special Chevrolet key, she said as you can see I have sitting on the desk in front of me a special key that has a chevy emblem on it not a dodge, She continued to explain that when she had tried to start the van and bring it to the front for me there was an more damage to the tailgate and there was no way she would sell me that! so she made sure that my finance company would cover the cost of this new car for me and even made sure the cars price was set low enough to be in my budget range! I instantly cried, never and I mean never have I ever had someone go so far out to make sure that I was ok and on top of that the truth is I wanted a suv, I wanted a 4x4, I wanted low miles, I wanted reliable, I wanted safe, this vehicle I couldn't have even pulled from my dreams! Its more then I ever wanted, its more then I ever imagined! today I had more then angels watching out for me!! I Will do all my business with Kruse Motors, I will always keep in contact with Krystal as she made a forever friend! and Uncle Tom ( he has more family lol ) What an amazing experience! How can you even put into words the feelings and emotions and everything that you go through when you actually buy your first ever car! I signed all my papers today, as I drove away I had to fight the tears that wanted to stream from my eyes! I have never felt happiness like that.

Kruse Ford has one of the best diesel mechanics in the area. I own a few diesels and I will only…read moretake them to Kruse for repairs. Most of the time he can explain the issues over the phone. Experience goes a long way. After the repair they are very good at explaining everything in great detail of why it needed to be done.

My daughter lives in Marshall, hours from "home" and on the first real winter week she stopped at a…read moredrive thru pharmacy and her window would not go back up. It was a very cold Friday night. She called us but being 100+ miles away we could only be so much help. We tried to tell her thing she could maybe do to try and fix it but with no real way to fix it from miles away, she said there is 1 shop still open in town, 5:45 on a Friday, I am going to see if they can help. Well this mom is soooo happy they could! They got her window back up and unhooked the window button so she couldn't hit by accident over the weekend (when they were not open). We are so happy that there were there to stay late and help her! And FREE!! She will be doing ANY work she needs done on her car there! This mom says THANK YOU!

Paul & crew went above & beyond to help an elderly member of the community get a very important…read moredriver door rear view mirror functional after a botched repair from another mechanic. As for the below negative review from Peggy B., I do not know her or have any affiliation however her bad review does not reflect the service & commitment I received in any way. Also, 15 year old cars break. The repair shop is in no way responsible for a 15 year old car breaking. Think about it. The automotive repair service is challenging enough without folks running their cars ragged for 15 years and expecting the shop to take the heat for it. Counter to Peggy's self serving sentiment, Paul's Automotive is the most predictable, honest, reliable shop in Marshall! 5 out of 5 stars!

I had my vehicle dropped off to have 4 tires mounted and balanced and to have a new wheel stud…read moreinstalled. This was to replace a stud that was cross threaded that I had removed myself in about twenty minutes early in the day. I spoke to the worker in the shop, Mark was his name, about price although he wouldn't give me a straight figure, he thought $120-$140 sounded about right. Imagine my surprise when Steve, the owner, called me later when my vehicle was done and informed me that my bill to pick up my vehicle was $284!!!! Stating on the invoice that the time to install the new stud was .85 hours @ $110 an hour!! Beware the incompetence of this business and the bolstering of time to line their own pockets!!

Amazing. The staff here is very nice. I know a lot of them personally and I know they would never…read morerip you off Scott G! They gave me exactly what I wanted and they had a candy barn that you can take candy from. Filled up by Janette, sweetest lady ever!

Got my windshield replaced at the shop in Marshall. At first, the service techs came to my house…read moremore than 30 mins away for a chip repair, but recommended replacement due to the extent of damage. They quickly adjusted and made no complaints about coming all the way out there for nothing. Got the replacement windshield ordered without batting an eye. Called a few days later and setup replacement appointment. Replacement was fast, shop staff all very friendly and welcoming, and they did a great job! Would highly recommend for all your windshield repair and replacement needs. Hopefully won't need their services again soon, but will be back if I have any windshield damage.

Chris is a great mechanic. He helped us out while on a road trip with a big group. I highly…read morerecommend his service for any mechanical need. He is very efficient and detailed.

Chris helped me out a jam when my starter went out on my car while on a roadtrip. He was able to…read moreget the car in on a Saturday when most places were closed and he had it fixed quickly by Monday. He even did an oil check and added some because it was on the low side. Great service!

Good options are great! The restroom is the cleanest one I've ever been it. The entire store is…read morevery clean, friendly staff and they have everything you may need. Gas, car wash, groceries, grab and go food, hot food you can order and go or a nice sit down and eat area.

Great and extremely helpful and interactive workers. clean restrooms, better than most gas station…read morefood.