Service was friendly each time I have been here. I enjoy Krystal's (though being from New Jersey, I have to give the nod to White Castle). I am usually picking up for others, but tonight I ordered a burger for myself. More greasy than the Krystal's I am used to and it was just overwhelmingly covered in mustard. Almost as if the assembler of this burger owned stock in a mustard company (or perhaps a family member was the local distributor of yellow mustard). As for the grease, the bottom roll just fell apart it was so grease laden. I am hoping this is just an off night for the burger chain. The staff is friendly and we all need little sliders in our lives (if not White Castle, at least Krystal's). read more

Krystal - a coca cola machine in a fast food restaurant - Burgers Near Me - Fayetteville, Tennessee

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Summary of Problems: -The supposed "manager" has an attitude problem (I asked for the store managers name, I can't give it to you) and displayed complete lack of leadership -Food quality is inferior, when given my food for the second time, manager dropped the bag on the counter while walking away stated," you can check it if you want." After which, she flat refused to talk to me or even provide her name. -Employees were not dressed in Krystal's uniforms or attire commensurate with that of a professional in the food industry. -Employees were running hands through pockets of hoodies and then touching food. I saw only one employee utilizing gloves. -Complaint has formally been filed (awaiting response) -Refund is demanded What led to my observation and interactions: My family and I stopped in on the way home. Went through the drive through, ordered 2- of the double Krystal combos, 1- Bacon Krystal combo, 1-Krystal chick combo, and 2-BBQ bacon chicks. We were one of two cars in the drive through, the wait was about 15 minutes. We pulled around to the parking lot to eat and realized we were missing the two bbq bacon chicks. Went inside with the receipt and immediately caught an attitude from the "supposed" manager. Finally sandwiches were delivered, I headed back out to the parking lot. The first sandwich had both mayo and bbq sauce, while the second only had mayo. ( that's a real winner there). I went back in the store. A second employee, who was working the line, approached. I asked what were the ingredients to the bbq bacon sandwich. He told me bacon, bbq, and a pickle. I asked why then I had mayo on my sandwiches and one without any bbq. At first he didn't respond and simply stared at me, I asked again, and he proceeded to tell me that he put bbq on them and there wasn't any mayo. To put it simply, being called liar to my face is rather insulting, I told him to get his manager. A third employee approached, seemed okay, took the bag to the back after telling me they were working on the replacements. While in the back, I heard the wonderful chorus of profanities and complaints from employee two about the bad customer out front. At this point, I wouldn't trust any food coming from attitudes like that. It was at this point the complete lack of leadership was demonstrated, when the supposed manager proceeded to drop the bag on the counter and tell me "you can check it if you want" and she walked away. I then asked if she was the manager and what her name was, she refused. Then I asked for the store manager's name, again she refused citing this as corporate policy for both, stating she's not required to provide that information. Quite frankly, this is the absolute worst food experience I have had. Extremely disappointed that a childhood staple and comfort food would be this disappointing. As to the rest of the food, it was disposed of. After seeing the inside of the store and the attitudes of the employees, I would not allow my young children and family members to eat any of it. We went elsewhere. I will update this post after conversation with the appropriate authority. As for now, I do not recommend this location out of concerns for safety. I don't suggest trying to call, it is an automated line telling you to post concerns to the website or place an online order before hanging up on you. As of this writing, my post to the website is awaiting a response. read more

SLOWEST SERVICE IN THE WORLD. Closed the dining room...7 vehicles waiting on food...already paid, or I would leave. This is NOT "fast" food. read more

My husband and I ate here on a Friday around 2 pm. We ordered 2 of the 4 Krystal burger combo meals. We received our meals within a few minutes and the burgers were good but the fries were obviously cooked in old oil that should have been cleaned months ago. We were the only people eating in the restaurant which appeared to be in desperate need of a deep cleaning. We won't be back. read more

It's just like every other slider restaurant. Expect lots of grease on your food, and for the fries to be cold. Though their chicks are so good, I love those little chicken sandwiches. I always get mine plain though because they put to much mayonnaise on it for my liking. read more

Only giving it a 3 star because service was fast and very helpful and friendly. As for the burger I understand they small but my pickle was just about the same size I mean really. I've had many White Castle burgers and enjoyed them but these were more boiled that fried. I'll never go back HUGE disappointment!!!!!!! read more

They are always make my food hot very respectful people that work there they say yes sir to me good place eat in Fayetteville Tennessee

Placed a order at the drive through and was told to pull around to pick it up. There was someone at the door waiting for a order so I parked in a parking spot across from the door. When they brought out what I thought was my order they gave it to the other truck and went back inside. Then they came back out and got that order and went back inside. Less than a minute went by an then the brought out two orders handed one to the other truck and brought the other order to me. I told her I saw her give that order to the other truck and she told me that they remade the order but when I said it had the same grease spot on the bag that she handed the other truck she walked away. I called the manager and told her and she said that they threw it away and I told her about the grease spot and she kept telling me that they remade the order. When was the last time you got a 12 sack of Krystal in one minute and have the same grease spot on the bag. If you go here watch your food or there is no telling how many people will get and handle your order before you get it. read more