I have moved many times in my life. Over seas, cross country, and this was my fourth local move…read morewithin six years and one of the worst experiences.
I don't usually post negative reviews unless it is exceptionally bad. And I held off on posting this, trying to let it go. However, their are too many negatives and I don't like being ripped off so I think others have a right to know.
Already delayed and rescheduled twice due to holiday closure and then a s ow storm, moving day finally officially arrived.
The truck arrived over two hours late. However, there were five movers, including the company owners son, who reassured me everything would get done. Mentioning if anything gets damaged they can file a claim with their insurance, no problems were expected.
I want to mention that I chose this company because they said they stated they have a shop and the sales benefit battered women and children. I was downsizing and had many like-new items I needed to let go of.
When the movers arrived, I walked through every room with the owners son. We reviewed the items separate in two different rooms and clearly labeled.
To be loaded first we're the items all together labeled DONATE' and the last would be everything that was grouped on its own in the living room. Each item labeled 'TRASH" or " THROW OUT'
Mover outs were allowed to leave items behind for disposal there and the trash area was literally next to the loading area. All they had to do was not put the item marked 'trash' onto the truck'
Everything else was to go to my new home.
My understanding was that the owners son and the man (seemingly the team lead) would be at the truck making sure everything went where it should. The other three were moving items, the lead appearing upstairs to help from time to time.
Around 1pm pm I received a call from management at my new address asking where we were. She said I was not allowed to move after 5pm and we had to get there or she would cancel my move.
I was visibly upset and the three movers in my apartment lead the lead know. I then got a call from the owner's son who, it turns out was. It even on site! He is the one I reviewed everything with, but he was gone and asking if he should come back. It was too late for him to help at that point
We needed to be getting to the new place by 2pm
A room full of things had to be left behind which I later had to spent many hours over many days making car trips to move the rest of my things on my own.
Fast forward to the end of moving day.
The movers had brought in MANY items marked "TRASH" and placed them in my new apartment. Included a broken planter with fresh cigarette butts from one of the movers!!
In addition, two of my antique dining room chairs were missing.
I complained to the movers and the owner before the movers left. There was no acknowledgement other than to say 'it was a crazy day' that I was tired and needs to relax. No apology for arriving so late, and they charged me the full price.
I was NOT happy. She said it was just a crazy day and she was sorry that it was the building manager at my new place that was such a problem.
This is where it gets even worse.
I filed a claim for my missing antique dining chairs. The owner 'did me a favor' and sent me the paperwork directly. The paperwork title is a P.O. box,. No logo, no contact information, no web site. I asked for it multiple times in the following weeks and was was told she would get back to me or that she has the same website and email I do. I would repeat there isn't any email or website. My protests and requests for k formation were ignored.
I looked the insurance company I was told they used online. Only a PO Box, no website or email, and a fake phone number. I called many times over several days and it went to a automated voice of a woman trying to sell insurance.
I continued to contact the Charming Mover's owner weeks after my move about my chairs. The owner ultimately said they had met with the insurance company I and I would hear from them
In a day or so, I received an email from a personal Gmail account (no company name, number, email, or logo) and they stated that the issues was considered resolved,
I replied that nothing was resolved until I had my chairs or the money to replace them.
Within a week, they found my chairs and the owner brought them to me. Luckily in good condition. But with no refund, no explanation, not even an apology.
They took all the donations, no receipt was given.
At this point I'm not sure if they even have a shop or if they if they offer to take things and sell them for profit?
I hope that this is very unusual and the positive posts are real. But I have to post this to warn others just in case...
