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    Krystal Nails & Spa

    3.6 (103 reviews)
    Closed 9:30 am - 6:00 pm

    By appointment only

    Updated 2 months ago

    Services - Krystal Nails & Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Krystal Nails & Spa Photos

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    Recommended Reviews - Krystal Nails & Spa

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    Reviews With Photos

    The red gel polish I chose! No whole feet
    Jazmyne C.

    I haven't had a professionally done pedicure in over a year and I was finally ready to look for a salon to treat myself and get it done! I looked on google, tik tok and instagram trying to find a good place to go and didn't have much luck. I randomly saw this shop on my walk to work one day and noticed how nice it looked inside and decided to look them up and seeing that they had pretty good reviews I called to see if they had availability at that moment and they did! So I drove down and they got me seated in the massage chair as soon as I got in! I got the mid tier pedicure and I enjoyed all of it! The three girls in there were so nice and my toes were BEAUTIFULLY painted. Not a spot of nail was missed and she got no polish on my skin! So nice! I got a sparkly red color like dorothy's slippers from wizard of oz! I will be back!

    Yuliya

    I came here for a Deluxe Pedicure and a Shellac Manicure, and honestly I'm giving a good rating mostly because of the experience and how nice everyone was. The staff were super friendly and welcoming, and Ann who did my pedicure was honestly amazing, she did everything perfectly, really clean and detailed, didn't rush at all, and the massage was sooo good and relaxing, one of the best pedicures I've had for sure. But I have to be honest, I wasn't really happy with my manicure( don't know the name of a lady who did it, but it looked like she was the owner) it looked kind of messy and not very neat, especially for the price, and since it wasn't busy I expected a bit more attention to detail. So overall it's a nice place if you just want to relax and get an excellent pedicure, but for nails I personally wasn't impressed. It was my first time here and I'm not sure I'd come back for manicure, but I would definitely return just for the pedicure with Ann.

    Nails

    The best best best shop ever! I've been coming here for years hunny & she does the prettiest work and any design I ask for-- even if I ask for a lot. I tell all my girls to come here, the shop is the coziest & sweetest place to relax too. 10/10

    Daina B.

    Ordered Refill Nails with gel polish and Deluxe Foot treatment with gel polish. Lee did my nails and design, An did my feet design. The foot massage was so relaxing with the hot stones and deep masssage. I enjoyed this experience so much.

    Ashley M.

    I've been coming here off and on for 8 years (money you know how it goes lol) but this place is always consistent and genuinely affordable for the work they put in. My girl and I come here every couple of weeks and have a fantastic experience every time.

    Very quick and quality work! I found a new nail lady!! She did this on my lunch break and it's exactly like the picture!!

    Brittany B.

    This was my first time here I had a nail appointment at 4pm , I didn't leave the shop til 6pm . My appointment was for a FILL and nail repair I told the nail tech I had dipped powder not gel she started to take off my previous acrylic and started over . ( I didn't say anything because I don't know what she is doing I don't get my nails done at all I figured that's what they do ) . They kept bouncing from one tech to another with me , I had 3 different tech touch my hands . I'm not one to complain because I will pay for what I got but to get charged a full set , nail take off to be 75$ and my nails are uneven, and nail polish isn't cover my nails in some places . I'm a little disappointed but it is what it is .

    Andrea V.

    I was going to get my nails done here and they wanted $118 for this... They said over the phone that a full set was $45... why do they charge so much extra for matt, length, and design? I think that's ridiculous, I left without getting my nails done. I'm not paying that much.

    Nail design
    Melora S.

    Walk in mani-pedi with nail art exceeded expectations! Great service! Friendly staff.

    I got a full set with French tip!
    Sophie S.

    I cannot recommend Krystal enough!! I have been going here for years and am moving, and I am so sad to leave Krystal behind! They pay so much attention to detail and constantly check in to make sure you like what they are doing. They are also so well priced it's insane! I truly love this place so much and they always do a phenomenal job! Seriously go you will not be disappointed!!

    Valentines nails by Lee(Leigh)
    Ari M.

    I'm not the type of person to get my nails done, 9 times out of 10 I walk away unhappy cos of the shape or a bump or in pain and cut. Just my luck, so I haven't bothered in a while. I decided to treat myself a few weeks ago and saw nothing but good reviews for this place. I was a walk-in and they had room for me so I was waiting to pick a color and I watched another girl getting her nails done with a gradient from black to gold holo and I fell in LOVE with the way they looked so I asked for the same thing lol just a different holo-powder color. They sat me down and Lily did my manicure. She was SOOO gentle and listened to everything I wanted, I've never had my nails shaped or the length I wanted them before. Once she finished up, Kelly came over and did a beautiful black and rainbow holo gradient. THEY WERE BOMB!!!!! I loved them so much and I was treated so good while there, they actually talked to me, which also never happens in my precious experience of going to the nail salon. I left happy and knew I'd be back. My nails grow super fast so I went in yesterday for my fill and to get them trimmed cos I realized I can't do super long nails lol. I made an appointment for after work and walked in and they accidentally double booked, But Kelly was super sweet about it and I didn't mind. Kelly came and got me from my car and I ended up sitting with Lee (or Leigh, sorry for spelling). OMG SUCH A SWEETHEART!! She also listened to everything I wanted and talked to me and we laughed a bunch. She sang a lot during the fill and that made my heart happy :) I showed her what I wanted and she was like oh I got this, and when I went to show her the picture again she shooed my phone away playfully. She really did get it and my valentines nails turned out so good!!!! She even gave me all my files and stuff in a ziplock bag for me to take home. I felt safe and sanitary the whole time there! I love this place and HIGHLY recommend it! My new spot for sure :)

    Full gel set with cute flower designs for spring!
    Gia S.

    I came here for the first time today for a full set and deluxe pedicure, first since before COVID and first since I moved to Tacoma. I will definitely be coming back! The ladies here are super duper nice and really took their time making sure I left flawless. I showed her a picture of what I wanted and I say she nailed it and then some! The deluxe pedicure was excellent and very relaxing. I need them to teach my husband how to rub my feet the way they do lol The salon is very pleasant and clean. It helps that right now they're only doing appointments so it's not the overcrowded, chaotic scene you'd normally see at any given nail place on a Saturday afternoon.

    Keri S.

    Been coming here for over a year already! I love the great customer service and how they keep the shop clean after every customer. Great quality and effort goes into the nails every time I'm here. I appreciate the hard work that goes into each design. You are able to set up an appointment & walk-in!!! I love this shop

    Bumpy if you can see- this was after she fixed the pointer finger again as well-

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    7 months ago

    best nail place ever and they're sooo sweet! Reasonably priced and always free to get me in when I need it.

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    2 years ago

    Nice staff, reasonable pricing. We got in quickly despite not having an appointment. Very sweet to my daughter getting her first pedicure

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    Page 1 of 3

    Ask the Community - Krystal Nails & Spa

    Do they charge for shape?

    Yes

    View All 2 Questions

    Review Highlights - Krystal Nails & Spa

    I came here for the first time today for a full set and deluxe pedicure, first since before COVID and first since I moved to Tacoma.

    Mentioned in 3 reviews

    Read more highlights

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    Willow Salon and Spa

    Willow Salon and Spa

    4.4(272 reviews)
    1.0 mi
    $$

    Trena Ansari at Willow Salon burned my scalp, gave me neon orange hair, and cut my hair extremely…read morechoppy and unevenly (three inches shorter from the right side to left, with one chunk 7-8 inches too short it's at ear level). She was also 45 minutes late to our appointment, texting me that she was late just a few minutes before, while I was already parking. When I told her and the salon owner, Jolene Dittmar, that my scalp was burned, neither took responsibility. Trena want to do yet another correction, which of course I refused. I wasn't going to let her hurt me again. Jolene three weeks later after much back and forth, said she would refund my $200. She did not. She also complained to me that Trena was hard to talk to due to her personality, so she couldn't address it with Trena. My scalp burned for four days, I had sores all over it for three weeks, and it finally is mostly healed now four weeks later. I've never written a bad review of a salon, and certainly never complained. I'm 59 years old, a retired school teacher, I have colored my hair all my adult life, and I NEVER had a scalp problem before. I am reporting to the Cosmetology board and to the state Consumer protection department. Here's exactly what happened: * I booked a full cut, color, and style appointment for warm dark blonde - auburn color. My wavy hair was just longer than my shoulders. I did not have bangs or layers. The color was a light ash blond. We had a text consultation in advance. * Trena changed the appointment time at the last minute, when I was finding parking for the appointment. * Made me wait even longer while she took a consult (non paying!) client. In all, she was about 45 minutes late starting my appointment. She then seemed to have forgetten everything about our text consultation. * Trena left the salon for over 30 minutes while the chemicals were processing, instead of staying and checking on it. * Trena overprocessed the coloring because she was not in the salon, and it was bright orange--the color I said multiple times I wanted to avoid at all costs. I wanted a warm dark blond / brown. It's not auburn or copper or caramel. Day glow orange. Trena reacted very nervously and said we could correct it with a second darker color. * Trena tried to tell me I didn't need a cut, but then said she'd trim following the preexisting lines. She then fushed the cut (spent literally two to three minutes on it) and chopped several very short chunks totally unevenly. The right side ended up with chunks 3-4 inches shorter. One area has a chunk that is 6-8 inches shorter (at my ear level). * Trena then told me to style it myself at the end (!). She seems to be rushing me out. (She probably was.) I ended up leaving with my hair still wet, after sitting (mostly alone) in the salon for three hours. * Did not wash out the dye completely. It was 45 minutes while I drove home, plus 15 minutes in the salon. My scalp was burning. * I washed out dye when I got home. It was absolutely dye, not just normal washout from the hair. I scraped dye off my scalp. * My scalp developed a dozen or more sores from the chemical burn. These did not heal until three weeks later. I only used shampoo twice in that time. I did apply Cera Vie every other day to the scalp (dermatologist recommended). Also, the salon is not spa like at all. Normally, I don't care what a place looks like, but their website very much misrepresents the place. Not only do they NOT STAND BEHIND their work, it is an sparse, uncomfortable environment. I'm 5'4" and if you are shorter, your head won't reach the sinks. Jolene later said they adjust, Trena said they did not adjust, but either way, no one bothered to adjust for me and they were both there during my fiasco. I will try to add a few photos. Price $200+ Stylist Trena Hair Master or Hair Wizard Ansari Yelp is not letting me add photos, but I will do so. I am sure they will write a review using character assassination. Trena basically told me I was lying, Jolene told me she'd refund my $200 and did not, and tried to claim it was an allergic reaction even though I've dyed my hair 40 years without ever having a reaction. They refused to take any responsibility. Not even an apology, though there was a check in by Jolene three weeks later. Note, I am a normal 59 year old, who has never written a review like this, a retired teacher, and I only want to keep others from being hurt. It's now four weeks later, and I still have three sores but mostly healed.

    I saw Bridget Williams last week after having a very poor experience with another stylist. She was…read moreable to get me in quickly and fix my hair right up! Lovely blonde. She's awesome! Check her out!

    Photos
    Willow Salon and Spa
    Willow Salon and Spa - First appointment with Bridget. Trying to begin fixing a not so great hair experience I had with a prior stylist.

    First appointment with Bridget. Trying to begin fixing a not so great hair experience I had with a prior stylist.

    Willow Salon and Spa - First session with Trena. Full balayage, toner, trim.

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    First session with Trena. Full balayage, toner, trim.

    Sugar Cookie Spa - Sugar Cookie Spa - Suite O

    Sugar Cookie Spa

    4.7(35 reviews)
    9.5 mi
    $$

    I would not recommend this place. When booking you get the automated messages about your…read moreappointment being booked and your typical please confirm. On top of this the owner texted me several times from what I am assuming is her personal phone. Per the policy at this place, you have 24 hours to cancel. I work night shift 12 hours and have limited availability when I can do things. I was going to confirm until this morning I received a text message that seemed desperate to me. For a place I thought was doing well I wouldn't anticipate receiving these texts. I went online and cancelled and her is what I had written back to me. Mind you, this is the owner as well. These pictures speak for themselves.

    If I could give 0 star's I would. I want to start by saying…read moreI am a licensed MASTER esthetician myself that graduated from Clover Park Tech in 2021 who then went and got further education for to be a Laser Technician I went to get my Brazilian waxed for the first time in my life and I left feeling mortified, shamed, and was treated in a manner I would never treat a client. Betty scolded me and made remarks about my body and stretch marks while I was in my most vulnerable state. She had a Trainee wax me post putting me on the spot and while being waxed, some of the wax had accidentally gotten flicked onto Betty's scrubs. She then used the trainee's hand that had just been waxing me to remove the wax from her scrub to then put the same hand back onto my private area being completely unsanitary. As a licensed esthetician I knew it was unhygienic and as a woman I was in a vulnerable position and mortified. Her after care kit consisted of bath and body works 'warm vanilla sugar' hand sanitizer that she instructed me to use to sanitize my private area. This product should NEVER be used NEAR or ON your private area and especially not on open follicles that can lead to bacteria, infection, and irritation. She also said to use Curel lotion to soothe the area after using hand sanitizer. This kit was a joke and so was her business. I paid full price for an UNLICENSED trainee to wax me while being simultaneously humiliated by this businesses owner.

    Photos
    Sugar Cookie Spa - Brow Sugar Shape $25. Brow Wax Shape $20.

    Brow Sugar Shape $25. Brow Wax Shape $20.

    Sugar Cookie Spa - Full Manzilian $100. Maintenance $85. Full Sack, Crack & Shaft $85. Maintenance $75.

    Full Manzilian $100. Maintenance $85. Full Sack, Crack & Shaft $85. Maintenance $75.

    Sugar Cookie Spa - Full Chest & Abs Sugar $80. Full Chest & Abs Wax $70.

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    Full Chest & Abs Sugar $80. Full Chest & Abs Wax $70.

    Krystal Nails & Spa - othersalons - Updated August 2026

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