They took a payment and didn't give me my food. What a messed up placed. Then they tried to intimidate me. Horrible place. I can't believe I wanted to go to this place. Messed up people. read more

Sat in the drive thru for 20 minutes While thr other works left 1 person to handle the store read more

This place and/or location is lousy. Krystal (not) near as good as White Castles. A generally tasteless burger, except for the mustard and pickle. The bun inside was quite gooey, from some sort of extended moisture. I love little sliders - just this one is a way miss! read more

Krystal - The burger - Burgers Near Me - West Memphis, Arkansas

This is way better then White Castle I will be coming back whenever I am in the area which will be soon

So I read the reviews on here and should have known better to come here but since I've never tried Krystal before I thought I'd give it a shot. The time is 9:00pm and all of the outdoor lights are off, including the drive up menu which was difficult to read. We ordered the number 1 (four cheese burgers) with tater tots and two additional cheese burgers. At the window we added two fried apple pies, and asked for ketchup, mustard, and salt. First thing I noticed the burgers were very poorly assembled, the bun was dry and crumbly, the burgers were very cold. They only put ketchup in the bag, no mustard which is what I wanted most, no salt. There was only five burgers in the bag, we ordered and paid for six. The tots were cold, some overly fried and some hardly cooked. The pies were hot and tasty, the only good thing in the bag. If you read reviews like I do, believe them, go to McDonalds next door. Horrible. read more

I can't say what the day time is like but I can tell you at night it is terrible. The staff was sitting at a table when I pulled up to the drive thru and had to wait for them to get up at make to their station. Then I ordered four cheese Krystal large fire and large coke. I could not understand what the lady was saying. I pulled up to pay and the lady never open the window and it appeared she did not know how to ring the order up. I got tired of waiting so I just left. The owner and manager really need to fix the night shift because they are rude, slow, and don't care if you get your food or not. I will not be going back. read more

I've been craving these delicious little burgers since I've been gone for the past 2 years. Went straight from the Airport and ordered a 24 Sack. I was ready to bite into that amazing soggy delicious little burger when I was HIGHLY DISAPPOINTED! They had the nastiest dry Buns and nothing like they were "back in my day". Fast forward 2 days later. Let's say they had an off night, new cook, whatever. I go back and order a 12 sack with extra mustard (just incase they're dry again). They were perfect! Exactly how I remembered. Wish I had order more....then I realized....I only had 10. I was shorted 2 burgers. Extremely dissatisfied. read more

Well went to Krystal ordered a number 1 .I asked for no mustard add ketchup . Unfortunately doesn't look appetizing . They are not even hot . More like Luke warm. read more

Krystal - KRYSTAL - Burgers Near Me - West Memphis, Arkansas

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The food was good. My first time trying them. Service was ok. They got our order wrong and we ended up with two chicken burgers (I guess that's what they were) instead of regular cheese burgers. Staff seemed friendly. This was a drive thru order and we didn't notice the discrepancy until we got back to our room, so we didn't get it fixed. I have no doubt they would have taken care of us though. read more

Food was cold I asked for chilli tots got cold hard tots no chili more mustard on food then anything else cold was flat won't be bk

Slow I guess today's visit was a great experience. Stop in for lunch and boil what a wait...but my food was hot and fries was fresh read more

Krystal - Trying to have as quick lunch - Burgers Near Me - West Memphis, Arkansas

Yo that food was gross.. - Burger was nasty tasted uncooked and smelled like old onion powder - Cold unseasoned fries - shake was normal that's why they get one star I've honestly never has this bad crappy food. I'm sorry I'm just being real. read more

Not Happy with service at all Waiting to long and very slow with service plus line very slow and won't be back read more

Absolutely horrible service. I ordered my family a 12 sackful combo with two fries, a coke, oreo shake and two donut hole packs. We received only six Krystals. When my sister, who was picking up the order, tried to explain the mistake she was shut down promptly by a manager and dismissed, stating that "that was what the receipt shows". We were charged for 6 Krystals, a sackful combo(??), and two drinks and fries which -should- have been part of that combo price. The only thing we were charged correctly for were the two donut holes. All of which you can see on the attached receipt. If you buy from here, be cautious. read more

Krystal - Receipt of this absolute mess of an order. - Burgers Near Me - West Memphis, Arkansas

Okay wow. so. This Krystal used to be good, it was a great place to stop by and have some borderline addictive little slider burgers. But in my last two visits it's just been awful. I hadn't visited for a couple years because I'm not in West Memphis often, but I wasn't expecting the terrible service my family got. My chief complaint is that they butchered our order after we repeated it several times in an effort to be clear on what we wanted. The burgers were hot which was good, but nearly every burger had something missing or something extra we didn't ask for. It seemed like they just grabbed whatever was on the griddle and threw it into a bag... We didn't even bother to go in to correct the order, this is the second time we've had a bad mix up like this happen at this location. read more

Gosh, I LOVE Krystal's..I've been coming here for 20 years. It's a staple when I come home. As we are leaving town, headed back to Fayetteville, I had to have my boyfriend experience what a Krystal's burger is. We parked so he could look at the menu... walked in and it was filthy; the floors were awful. We tried to order and were told there were no fountain drinks, tater tots, only able to provide "exact change only". I thought, 'gracious we must have come on the wrong day!'. I head to the restroom and there are no lights; I have to have my boyfriend stand by the door so I can see what I'm doing but still be protected. We ordered 12 Krystal's with extra pickles...it took over 35 minutes to receive our order, yet there were 5 people working. I've never written a review, but this was ridiculous and something needs to change. read more

I had been curious about Krystal, having heard that it was the southern equivalent of another well known burger outlet. Crystal serves small, square burgers as well as chicken sandwiches. They have a simple menu with fewer items. Thwir burgers are tangy. They serve tater tots as well as fries. This particular outlet had a few problems. Slow service, lame attitude from staff and they got my order wrong. read more

Pretty much like White Castle. We enjoyed it about as much as we could for a fast food joint. Nothing special stood out. Service was alright. I don't want to discredit the entire establishment based off 1 employee. Everyone has their off days so i won't explain my experience in more detail than that. Food didn't taste very fresh this time, like it had been sitting waiting to be sold. Also could be a reflection of employees energy. read more

There absolutely cannot be a Krystal Burger any worse than the West Memphis Arkansas restaurant, on on the planet. I promised two teenagers we would get food there. We waited 30 minutes in the drive through before we got to the pickup window. Zero personality zero-zero-zero. We got our order and drove away and back on the interstate, then I looked and I was shorted 2 orders of fries and there was no ice in the tea. I cannot believe a chain restaurant would allow this crap to continue. I called the listed number to speak with the manager and it goes straight a voicemail. Total disappointment. Who is the owner of this business. The only reason I gave one star is because I can't give less. read more

Krystal is the southern version of White Castles. They are good, however, if you are a true Craver of the White Castles this may not completely satisfy your hankering!!! We stopped at the West Memphis location which was very old and in desperate need of a remodel. Service was great with a friendly engaging staff. The food was good but I do prefer the way White Castle steams the buns. read more

I love Krystal just wish it was this side of the Mississippi River. I always get them driving I40from OK to Virginia. Check them out if you are cruising through Tenn! read more

What a dumpster fire, waited in drive through for 30 min without moving then I tried to go into the dining room to order and was told it was closed. The car in there were two cars ahead of us and they are still there. Not worth it just go to theMcDonald's next to them so much faster and efficient I drove away with my food and the same car is waiting at the window at Krystal's I would estimate 45 min to an hour. I dont know how they justify a wait that long for a mass produced product. read more

Whoever is manager here needs to be kicked to the curve. I grew up eating Krystal burgers as I lived in Central Mississippi and this place here is straight bunk... Nasty isn't the word. Disgusting is more like it. Filthiest Krystal burger establishment I've ever encountered. Walked in, disgusted, went to restroom, disgusted, turned around immediately and walked out, WHILE HOLDING MY BREATH!!! KRYSTAL OWNERS TAKE CONTROL!!!! read more

My food was cold and the employees was sooo rude about fixing my food . I live out of state and my experience was bad

Just made a stop at Krystal drive-thru in West Memphis with my family. It seemed like forever to place an order with no one In front of us. Once our order was placed the attendee at the window was not friendly or responsive at all as if she didn't t know how to properly greet or communicate. I think Krystal corporate or if they have a parent company needs to take a look at what they are allowing to operate in West Memphis. In the past when I experienced even the established fast food businesses that was run like this, they seldom stay in business much longer. read more

Gross. Wait time is really long all the ppl don't know what they're doing it don't even taste good.. I would give 0/5

I love Krystal burgers but this place is absolutely filthy. Not just a bit dirty but completely grimy. I can't believe they haven't pulled this guy's franchise. It's definitely a top down problem because as manager you get your people to clean or you get new people. Pass on this place read more

Once I got to Arkansas I had to stop here. These lil burgers are only lil bites of heaven. And they make them just how you request them. They simply don't have burger joints like this anymore. This is the best place on earth to get you a snack or a meal. I love this place it is just better than white castle any day of the week, month or year. And they have breakfast also. So its a win & another win. I give it 3 stars total. read more

Worst Krystals ever. Dined in every single table was dirty. Gross even. Floors hadn't been mopped. Ordered 10 krystals and 3 chicks. The chick came out plain nothing on them. I didn't order them plain. They were so dry I couldn't eat them at all and ask for my money back. They did give me a refund. Slow service even though they weren't busy. read more

The line was already long and waited for over 30 minutes to make an order in the drive thru and then I wait more to get the food that was incorrect and they could care less. So I drove back around to get in line for about 20-30 more minutes. So they remade the food that still incorrect as well as wet/soggy. Don't plan to return. read more

So slow! 6 o'clock on a Friday night, 3 customers in the place and it took an eternity to make a few tiny tiny burgers. I know, this isn't the Ritz, however it is a Krystal. They only make a few items with some practice they should make them well, or at least lousy and fast.. Service issues aside I really enjoy a steamy Krystal from time to time. I grew up on White Castle (which I still think is a better burger in the tiny genre) but this is the best slider option in the South. I did enjoy some fantastic people watching during my wait. read more

Others complained about the slowness of getting orders we didn't experience this and we has a party of 5 on a Saturday night. It took all of 7 1/2 minutes. Order was correct hot and fresh. I knew what to expect having eaten at other similar burger joints that make the mini/ sliders and had an idea and my expectations were met. The chili cheese fries were satisfying. I only wished they would have used the same cheddar cheese on my burgers instead of the processed American slices. That was my only problem with the burgers was the type of cheese used. Travan, our cashier was very helpful helping my wife and kids decide what to order. He was pleasantly polite. Only suggestion for him was that when my wife asked if the donut shop across the street was open he said , "nope, they're closed." I found them on help and called them and there open until 11PM!! Restrooms were clean, men & women's. Restaurant was somewhat clean. The condiments needed to be stocked as well as the napkins and straws. Floor in dining area was a "little" greasy. But this is a fast food joint. My wife didn't like the burgers but then again she thought it was going to be a regular style burger, which they do have on their menu. She did say the fries were really good though. All in all decent place to stuff your face. read more

I had never had Krystal or white castle for that matter so had to stop before I drove outside their area. This location isn't much to look at the bathroom was dirty. Service wasn't slow but my order was messed up. Taste wise it wasn't necessarily bad but wasn't that good either. It tasted strangely similar to the frozen white castle burgers I bought at the grocery store one time. read more

Krystal - Burgers Near Me - West Memphis, Arkansas

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First time here. I thought it would be similar to White Castle. It is similar in that it's got itty burgers or "sliders". But the burgers cannot even compare. I LIKE White Castle burgers. It taste like a decent fast food burger, only mini. Krystal burgers were disgusting mush! The meat just squashed when I bit into it. I ordered 2 cheeseburgers and only ate one. That's how bad they are! The french fries were very good. Almost as good a Mcdonald's. Yum. read more

I live right down the road and I was gone for an hour over a Pick Five and 2 chili pups. I only had 3 cars ahead of me and it took me 40 minutes to get out of your drive thru. Terrible staff. Food was still cold. We'll never be back, I promise that. read more

As much as I love Krystals, this one is terrible. I went through the drive thru at 1:15. I made it ip to order at 1:40 amd was then put on hold for 5 minutes. They need to increase their staff because 25 minutes to order os ridiculous. read more

I have never been to this Krystal and not waited for at least 30 minutes. Maybe try hiring people actually willing to work and that can speak understandable English. read more

The food was good. Service was extremely slow. I ordered sweet tea and I ended up having to wait 25 mins on my drink to be made. They did give me fresh hot fries since the cold ones issued first were even colder. It's a tough place to get in & out of from the interstate also. This was my second time to stop in there with a bad experience. When I walked out of there I felt as if I could have slid over to where I was parked at from the nasty greasy floor. read more

I grew up going to Krystal's and there is absolutely no better burgers. Anywhere! I moved away bUt every time I go back home to Memphis or to mY husbands hometown of New Orleans, Krystal's is my first stop!! read more

Went here at 10:30 on a Saturday night. Only one employee inside, while the manager and another employee stood outside talking. After about 15 minutes they finally went back inside. With no other cars in front of us, we waited 20 minutes for our order before finally deciding to go to the window to get our money back. As soon as we walked up to the window, we were given our food which was cold. We ended up giving the food back and asking for a refund. The girl who was left in there by herself looked very flustered and overwhelmed. Whoever the manager was at 10:30 on 7/20 doesn't deserve to be a manager. read more