excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

They cleaned out our vents. Crew of three people. All very professional. Priced in line with other…read morequotes we got. Would hire them again.

UPDATE (July 9, 2025): After posting the review below, the…read morebusiness owner escalated the situation by leaving a 1-star Google review on the page of my employer -- a completely unrelated business. In that review, he made false claims about my conduct and advised others not to hire me. I have never contacted this person outside of leaving public reviews, and I have blocked all further contact. This action appears retaliatory and inappropriate. I have reported it to the Better Business Bureau, the Minnesota Attorney General's Office, and the FTC. I stand by the review below, which reflects my honest experience as a prospective customer. [Updated to address owner's response and clarify timeline.] I reached out to this business via their website to get the air ducts cleaned in my duplex. After submitting their contact form, I was quickly texted and asked to send pictures and videos of both furnaces, which I did promptly and completely. They confirmed receipt and said they'd send a prep list, then communication abruptly stopped. Over 25 hours passed with no follow-up, so I sent a text asking for an update. I received no reply. At that point, I reasonably concluded they were no longer interested and chose to leave a review to reflect my experience. Immediately as I was submitting the review, I received a phone call from them -- too late, as I had already hired someone else. I did not answer. They then sent a text acknowledging they had just seen my follow-up. Rather than take responsibility, the business replied to my review publicly and posted my full legal name (including my middle name) -- which does not appear on my public Google profile and which I never gave them permission to share. This is a clear privacy violation and feels like retaliation. They also imply that I'm unreasonable or dishonest by telling others to "click my name and see the type of reviews he leaves." I welcome anyone to do so -- over half my reviews are positive 5-star feedback, and any criticism I've posted is respectful and factual. This kind of response is unprofessional and borders on gaslighting. This review reflects my honest experience: I was responsive, patient, and gave them a fair chance. The poor communication and inappropriate public reply speak for themselves.

Beyond thankful!…read more The heating dude is very responsive. When you call or text, if he doesn't reply within seconds, it's usually less than 30 minutes. He really is a hometown business. He's quick, helpful, and affordable.

Kindness and caring, it's simple, he gets it. Thank you so much for coming out almost right away…read moresince we had no heat heating our house. They way you run your business is what makes you different. Thank you for making service delivery important.

Our dishwasher stopped working. I called yesterday afternoon and was able to get to get an…read moreappointment for this morning. Tim was very considerate and professional. He was here and gone within about a half hour. During that time he was able to diagnose, discuss it with us and repair the dishwasher. So thankful for his work! I would definitely recommend him and will request him again for any future services on our appliances.

Great appliance repair company! Tim showed up promptly and was able to diagnose my issue very…read morequickly. He was very knowledgeable, and he had the parts in his truck to fix the worn bearings in my dryer. I couldn't ask for anything more!!!

We recently moved to a new home that came with the original AC unit. I was hoping we would be able…read moreto squeeze another few years out of it (this sucker was from 1985!) but the minute I threw the switch we had water leakage onto our new furnace...not good. Of course it had to be during the summer when it is crazy hot here, so everyone in the neighborhood was booking services. One company I had come out quoted me well over five grand to install a new AC unit. I wasn't having that and started talking to our new neighbors. One of them just had their AC unit replaced last year and recommended Apple Lake. I gave them a call and found out that they could get me the same unit (just a different brand) for half as much. And no, this wasn't some cheap brand, this is Carrier. The company was founded by the guy who invented AC... Installation was a breeze (no pun intended!) and it was great working with the staff. They went above and beyond customer service to make sure we were taken care of. Finally, we have cool air back in our house and couldn't be happier with our experience.

Working with Bruce, Beth and Cory was great! Quick response to come do a check up on our furnace in…read moreSeptember because our furnace kept failing. We decided to replace our 25 year old furnace with a Carrier product. There were no gimmicks or talks from them about purchasing products we didn't need, just a first rate efficient furnace. We got a great price and fast installation on what was a very cold day this past November. Highly recommend Apple Lake to anyone replacing their heating and air conditioning systems.

Friday night 6pm air conditioner wasn't cooling. Lucas said he could be here in 20 minutes and he…read morewas. He was friendly and got to work. Hour and a half later we had cold. He thoroughly explained what he was doing and didn't mind our questions. After the completed job I knew we had hired a straight and honest company. I would recommend to my friends and neighbors.

Very quick to respond and very flexible with our schedule. Quick easy service that solved the…read moreproblem right away

Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!