We came to this veterinary hospital looking for answers about our 10 year old German Shepherd's…read moreongoing upper respiratory issues, and the care we received exceeded our expectations. The staff was professional, personable, and attentive throughout every visit. They also offer student discounts and discounted two-week follow-up appointments, which was appreciated. The veterinarians were incredibly knowledgeable and took the time to thoroughly answer our questions without ever making us feel rushed or pressured into unnecessary treatments. Every interaction made us feel supported and confident that our dog was in good hands. After working with them over the past two months, we finally feel like we've found a vet we can truly trust long term. Highly recommend!

The staff were very friendly and the doctor was very helpful and knowledgeable. The medicine they…read moreprescribed works really well. I called about my dogs problem in the morning and they were able to work is in that afternoon.

VMC was able to see us on an urgent basis today -- my siblings and I are forever grateful for their…read moreexcellent, kind and comforting veterinary service this evening. We took our elderly family dog, Champ -- a German Shepherd -- in after he had been showing signs of lethargy the last several days. We made the decision to let him go while we were there -- and the whole experience felt very personal and private. They allowed 4 of us to be present as they administered the euthanasia necessary and our Champ took his last breath there -- in a peaceful environment surrounded with love (and lots of tears). Thank you to the entire team for your help!

I absolutely love this vet for my dog both past and present. My move recent visit is I got a new…read morepuppy and had a full exam and decal exam I want to make sure he is completely healthy and happy. The visit didn't take too the and my dogs vet Dr. C is amazing he answered all my questions and concerns I had. The vet prices a fair and affordable and everything done efficiently. The front desk staff is okay some not very personable but I'm not here for them I'm here for the vet. I recommend this vet and they tend to have same day appointments as well.

Dr. Bindra and his team are extremely compassionate, kind, and knowledgeable. All 3 of my kitties…read morehave been seen here but this review is especially for my most recent contacts with them for my sweet boy who I just had to put down. Dr. Bindra helped me for months with comfort care meds and offered many consultations when I needed to check in or ask questions. Then the inevitable came. I've never put a pet down before and they made the experience as respectful, peaceful, and calm as it could possibly be. Dr. Bindra is so loving and kind towards animals and truly understands the bond humans have with their fur babies. I am forever grateful to him and the rest of the team. Thank you for helping me send Jorge across the Rainbow Bridge with as much love and compassion as possible.

I had been consistently disappointed by the VCM vet on Folsom Blvd two blocks from my house, so I…read moredecided to try Gold River Pet Hospital (GRPH). While I've only had two experiences with them so far, I have been impressed none the less. When you come to GRPH you get seen fairly quickly, and one thing I like is that they actually take time to check various things that VCM apparently can't be bothered to check. For example, breathing and heart rate. GRPH is more communicative about what they discover and what they propose. Also, they are quite honest when discussing dental issues and where you might need to go for more advanced dental analysis and care. The ONLY thing I don't like is that their exam rooms smell like old dirty mop water. I don't know if it's just the old building, or because they don't want to use any kind of bleach or sanitizer on the floors for animal safety. I just find that odor quite nauseating so I wish they could figure out how to get that one thing under control. If not for that, I would give 5 stars based on my recent visits.

Amazing service and availability, able to get appointments as needed and they are willing to work…read morewith you and okay with whatever your budget is as far as not pushing extras (but politely still offer). My pets are less afraid of going here than anywhere else and our family all love the staff. 10/10 recommend

I am beyond heartbroken to share that my cat passed away under the care of Dr. Gill. This…read moreexperience was marked by medical mismanagement and a lack of transparent communication. Initial Negligence: Stitches were removed prematurely, leading to unnecessary complications. Mismanaged Treatment: After a diabetes diagnosis, Dr. Gill opted for an expensive, non-insulin medication despite my cat's visible decline. We then were told to wait two weeks before switching to insulin; by that point, his blood sugar was critically low (80) and he had stopped eating. After spending thousands, I was asked for an additional $600 for tests to "potentially" diagnose leukemia, only to be told to euthanize him moments later. It felt as though we were being milked for fees while our cat was dying. The lack of urgency and the questionable treatment plan lead me to believe this office is more interested in profit than animal welfare. Please protect your pets and go elsewhere.

Unfortunately all of our experiences with this facility have been when we have had to euthanize our…read moresweet fur babies due to unforeseen medical emergencies but every single time we could not have asked for better care. Every step of the way from diagnosis, treatment, and even the euthanization itself was handled with the utmost care, respect, and compassion. Our animals are our extended children and it has shattered us each time, but every single employee and veterinarian at this VCA location was beyond incredible. They were supportive in helping us understand, attentive with our needs and desires to be present until the last moment, and they were extremely efficient in making sure the "background noise" of paperwork and payments and technical details didn't cloud our time to support our fur babies and be fully present where it mattered. I recommend this location specifically 100 times over & hope someday we will get to appreciate their services when it's not associated with the most tragic moment for our family. Thank you to every single employee and veterinarian that assisted us with our most precious non-human babies (Lilly, Darla, and Mama). Our family cannot express our appreciation for your genuine care every step of the way.

I love how they have private little nooks in the waiting room. My dog is reactive so I wish all…read morevets had this. They got me in quickly, which I appreciated since I was obviously distraught to learn my dog had cancer. The oncologist was amazing, took time to explain everything to me, and gave me options. They're super busy in there, so try to be patient with them.

I needed to get a same day appointment to look at my dog's paw. I called when they opened at 8…read moreand Blythe was super helpful in getting my on the Urgent Care list. Within 20 minutes I was called back and scheduled for 9AM! Both times I have come in I am escorted to a room with my pet within 2-3 minutes of arrival. No waiting around in the lobby like my old vet. Within 2-3 minutes a vet tech was there to start the process, today Blake got all the info logged and moved the process along quickly. Quick, but still with genuine care. Just a few minutes after that Dr. Wichman came in for the exam. She was great with my dog. All vets are expensive - full stop. That said, on both occasions where I have had an unexpected need to come in, they have provided options. They explain priorities and work with me to give my pet the best care I can afford. I really dreaded going to my old vet...hint sounds like bilvan borners. CH Pet Hospital is a breath of fresh air! I highly recommend their services and know that we have found a great new partner in our pets' healthcare.

I am very disappointed with my experience at Citrus Heights Pet Hospital. I brought my puppy,…read morePippa, in to be spayed, which cost approximately $800. Shortley afterward, she developed an ear problem caused by a foxtail, and I paid an additional $160 to have it removed. Two weeks later, I was told to bring her back for a recheck. I expected this to be a follow-up related to the treatment, but I was charged another $134. I was then told she would need to return every two weeks for additional ear checks, with a charge for each visit. I understand that that veterinary care is expensive and that clinics need to charge for their services, but I felt like the focus was more on generating additional fees then on my dog's care. Based on my experience, I do not feel comfortable returning to this place, and I would not recommend it to others.

Very friendly and professional staff. Our baby needed extensive dental work and has heart issues…read morewhich required anesthesia expertise. From the moment we walked in here I knew our baby was in capable hands. We are from out of town and they valued our time and were very accommodating. They have a very nice room to stay in while your precious puppy is in surgery. Only one though so when they offer it take it. We got frequent and informative updates during surgery. I think we dealt with everyone in the facility during our 2 visits. Everybody was over the top great. Dr Weaver is fantastic. Very informative and you don't feel like she's looking to get rich off of you. It is expensive but it was money well spent. We had no anxiety during this whole experience. One staff member gave us driving directions to get home faster. Human and pet medical facilities could learn a thing or two from VCA Cordova.

My GSD is a COVID baby (IYKYN). She's reactive with dogs hates being touched etc…read more. Every vet we have taken her to up until today has always muzzled her and have been scared of her. It really hasn't been a pleasant experience, until today! Right when we walked in the door they immediately brought me back to a room (they read the records :) and provided the best situation for my dogs temperament. This provides my dog less stress thus better behavior. Not only does this help my dog it helps them get through and exam that much easier and safe. Dr. Weaver and her amazing tech came in introduced themselves to me and my dog. The vet sat down got level with my dog and allowed her to get to know her. She met my dog where she was and provided her the opportunity for less stressful exam for everyone. I am just very thankful for Dr. Weaver and feel heard. I never felt the staff were "upselling" me. They provided a fair estimate for their specialty care. No hidden costs and no surprises. The front staff were incredibly professional and friendly. Not to mention they smiled genuinely! All today thank you for an amazing experience. You've taken so much stress off of my dog and myself! If you are still here.. yesterday I showed up for the appointment a day early (yep). They were so sweet about it and even said sorry (it was absolutely my fault). Kudos for being awesome. See you soon! Kacee and Kira

Rachele took care of our 2 rabbits for a week like they were her own pets. She sent photos daily…read moreand even helped us get them on a better diet. They looked happy and healthy and were very well cared for. Rachele helped us have a relaxing vacation knowing our pets were in excellent hands 1000% recommend her services. Very reasonably priced and she is a caring sitter.

My animals are extremely important to me, and I feel safe and secure knowing that Rachele is taking…read morecare of them.

My dogs have been seen here for years. Now, seniors, I am careful to watch their health to keep up…read morewith any needs. The staff is extremely responsive to requests. They are kind and welcoming, they know my dogs. Dr. Hampton took over for Dr. Faith, we are working together to keep the continuity of care going for Lulu and Roger, my rescue Belgian Malinois. For seniors, they are healthy and happy. This practice helps me keep them that way.

Was sent a text notification that I had to book an appointment in order to fill my cat's…read moremedication. So I called to schedule an appointment and Regina, the receptionist, who sent me the text was very rude over the phone. She made it seem like I was bothering her by scheduling an appointment even though she texted me to schedule an appointment. No warm greeting, trying to figure out a date and time that worked for me seemed to piss her off even more. Is everything ok? Every experience I've had with the reception team has felt off putting.

I recently got an adorable brand new puppy. I have had him for about a week, we were scheduled for…read moreour first vet visit on Friday. Unfortunately yesterday everything was going fine until he had a bowel movement, shortly after he started to whine, cry and show signs of severe uncomfortableness, lethargy, it was gut wrenching to see this tiny helpless thing I already love so much be so uncomfortable. I called the vet we are meant to see and they could not fit us in but recommended veterinary urgent care and Surgery in Cameron Park. I immediately just started driving there scared for my puppies well-being. While driving I called and they were able to get me an appointment right away, basically the time it took for me to drive there. They tested us from the car for parvo (thank god is was negative) so we were brought into a room. The vet tech was extremely nice, thorough, endearing, empathetic (as I was a blubbering mess worried about my tiny 4lbs puppy) she got her report ready and brought the dr in. He was even kind and empathetic to my worry and concern. We went over everything. From the day I got him to what possibilities it could be. They gave me options, information and we picked a treatment plan after an exam of my puppy. I was sent home with medications, directions and feeling so much relief that they cared for my dogs wellbeing and how I felt as an owner. Upon leaving and check out and the girls at the front came together to chat with us, and say goodbye. We talked a little about how cute he is his breed type and then reassured us to call if we need anything or have any questions. I will absolutely be a returning customer should an emergency come up again. Completely unrelated but when I went to grab my dog from the techs arms after they took him in back to give him a couple shots I could smell her subtle perfume(it smelt amazing) as we had to be shoulder to shoulder. I politely asked her what it was and she told me. Not vet related but something small / important to me. This small kind interactions made me feel like a real person to them instead of a ticket number.

Dr. Khurmi himself was wonderful. We chose this clinic because of his reputation and were genuinely…read morehopeful it would be a great experience. Unfortunately, the quality of care he provides is overshadowed by an extremely rude and unprofessional front office staff. For about a month we left messages roughly once a week regarding scheduling our Golden Retriever for a spay procedure and never received a call back. Eventually we were told Dr. Khurmi had been on vacation, and suddenly we were able to schedule the surgery. It would have been helpful if that had been communicated earlier, but at that point we were simply happy to finally get the appointment. We chose the laparoscopic option because we had read it could be less traumatic and allow for an easier recovery. We were given a price range, and when we dropped our dog off we paid $1,783.94, which was the lower end of the estimate. When we picked her up, we were told we owed an additional $116.06. The amount itself was no big deal to us. We had already agreed to a cost range and were fully prepared to pay within that range. Out of simple curiosity, we asked what caused the final cost to land at the higher end. The vet tech immediately became defensive and spoke to us in a condescending tone in front of other clients, repeatedly stating that we had agreed to a range rather than simply explaining the difference. We never received a clear answer. While waiting, there were also other clients ahead of us who appeared surprised by additional charges at checkout, so it did not seem like an isolated situation. The discharge process was also rushed. The vet tech briefly went over the medication but did not clearly review the rest of the post-operative instructions before sending us home with a printed sheet. Nearly two weeks later the stitches are still clearly visible, so we called the office today to confirm whether they were dissolvable or needed to be removed. I had made a mental note that the instructions mentioned something about sutures being removed around 14 days, as we are approaching that timeframe and I wanted to get them taken out. When I explained that this had not been discussed with us, the staff member responded in a very abrasive tone, repeatedly insisting that we had been sent home with an instruction sheet rather than simply addressing the question. After requesting the clinical summary earlier to understand the final invoice, I reviewed it again and it actually states "sutures out in 14 days," which contradicts what we were told on the phone today. As a client and not a veterinarian, I should not have to interpret clinical notes to understand basic post-operative instructions. Clear and consistent guidance is important when you are caring for a pet recovering from surgery. I have since emailed the clinic asking for clarification and am still waiting for confirmation on whether the sutures are dissolvable or need to be removed. Based on our experience, the front office staff and vet techs could benefit from additional training in client communication and customer service. Pet owners should feel comfortable asking questions without being spoken to in a defensive or dismissive tone. After reviewing other client feedback and the responses from this business, there appears to be a pattern of defensiveness rather than accountability. Hopefully this situation will be handled differently, but based on those responses I would not be surprised if the reply focuses on defending the clinic rather than addressing the concerns raised. When you trust someone with your pet's surgery, professionalism and clear communication should be the standard, not something clients have to fight for.