Courteous, helpful staff went over and above the call of duty and standard level of support. My…read moreson's heal plates to his favourite old 21 yo ski boots cracked off. Salomon redesigned their heal plates about 10 years ago. Alex made a detailed list of my son's old ski boot specifications and helped him try on various ski boots. Mike did not think that the heal plates for boots as old as his would be available so he transplanted the back heal plates from another pair of boots of similar size to my son's old ski boots and donated the boots to fix the front heal plates if they break. All work was done within 2 weeks and free of charge. My son's old comfortable ski boots were repaired to our full satisfaction.

Paige and Cameron were awesome! They helped us find new ice skates and answered all our questions…read more It was fast and knowledgeable service.

I stood in the shop for 20 minutes waiting for service, looking around. There were several…read moreemployees rushing around. No one offered to help, or said hello, and I couldn't manage to flag anyone down. Finally I politely asked someone if she could assist me and she told me, dryly, that she was in the middle of something. Ten minutes later she was drinking coffee behind the counter and I asked if she was available. She rudely responded "we're all really busy." I left. I found the service horrible and cold; I felt invisible.

Kunstadt has become my go-to ski and bike shop in Canada…read more I always walkout with the gear that I need or have made a plan with one of the staff to special order gear that matches my passion for outdoor adventure. Whether I'm hitting the slopes or exploring the trails, their impressive selection of top-notch equipment never disappoints. The knowledgeable staff, who are avid outdoor enthusiasts themselves, always take the time to understand my needs and guide me towards the ideal gear for my skill level and budget. One thing that truly stood out for me was their exceptional service and attention to detail. When I purchased my new ski boots this winter, they meticulously fitted them to my specifications, ensuring the perfect blend of comfort and performance. And when I needed some fine-tuning on my bike just last week, their skilled technicians went above and beyond to make sure it was dialed in just right. They've never overcharged on service or replaced parts just for the sake of replacing parts. Their dedicated team is always there to lend a helping hand and ensure that my equipment remains in peak condition, ready for my next thrilling escapade. Beyond their product range and expertise, Kunstadt is always supporting the Ottawa adventure community and so we should support them too. Being a customer should feel like returning to your hometown, not becoming another number in a big box store's ledger. Shop local and support family business's in Ottawa.

I deal with a fellow named Duncan. He has an encyclopedic knowledge of bikes and cycling, and…read morestrives to procure what I need, usually successfully. (I felt bad for him and for the store when I asked to buy a Specialized Roubaix S-Works, and Specialized told him they'd basically decided not to sell any Roubaix models in Canada this year). Anyway, Duncan knows his stuff. He is also a pretty expert mechanic, and has taken excellent care of my Merlin Road and my Independent Fabrication Crown Jewel. I have recommended friends to Duncan, and they have been just as happy.

Today I received a master class in the opposite of a Fresh Air Experience. I visited the…read moreWellington store this morning and asked the manager in charge whether FAE carried a Canadian Branded bicycle that I was interested in purchasing. The guy went off at me as if I had insulted his mother and began to berate me about wrapping myself in the flag. Setting aside for a moment the shear boorish, un-Canadian rudeness of this remark, it was clear to me that the people at Fresh Air Experience find something deeply offensive about Canadians wishing to purchase products that maximize Canadian materials and labour. The tone-deafness and offensiveness of this remark by someone in retail and the way it was delivered was simply stunning. I left the store without comment. I certainly will not be spending my $4-$5K budget at this store and will be sure to communicate my Fresh Air Experience to my business associates and social circle.

So Ottawa no longer has a bike share program but it does have loads of beautiful bike paths…read more What's the solution? Cyco's. Gord and his team will fix you up. The cost to us was less than the cost of a one-day bike share pass in Vancouver-- and these are nice, comfortable, 21-speed bikes. And the come with helmets and locks and nice young man ensured they fit correctly. So we took off den the Rideau Canal, crossed the bridge over to Gatineau, QC, up the Ottawa River to the next bridge, crossed back to Ottawa and then headed up the Ottawa River till we stopped for lunch at a lovely spot called Remic's Rapids. Then we cut across country on Island Park Drive till we hit the Canal again and headed downstream to Pretoria Bridge and Cyco's on Hawthorne Ave. Extra points: my wife let me in on a Canadian secret. Gord and Bruce are the most Anglo-Canadian names there are. Yannick is the most Franco-Canadian name. They aren't necessarily the most common but the most quintessential Canadian names.

Great customer service and great bikes for me and my two kids. It can be hard for find 24" bikes…read morebut they had plenty!

Went here to buy a helmet after comp shopping along various bike places on Bank St. It's in the…read moreGlebe so there's definitely a yuppie vibe and if you're on the hunt for some BMX/fixed gear parts or bikes this is definitely a good place to go. The guys that work there are super nice and helped me find what I was after. All in a nutcase helmet for 40 bucks. Not too bad. However, they don't really seem to a lot of parts/do-dads, which is always what sells me a bike place. Not sure about their service/tune ups.

Stopped in while visiting family for the holidays. Friendly and knowledgeable staff!!! Feels like…read moreyou're talking to an old friend or family - so personable and not pushy at all. They stand behind the products they sell. Great selection too! Wonderful experience.

I am a bike noob so I go to the location on Cooper/Bank St in Ottawa. The main sales guy at the…read morefront door is friendly enough and cheery but most of the service men are grumpy, unapproachable and if sales boss guy isn't there, straight up rude and unprofessional. I had them switch languages (to French) to talk to each other about me while giving me dirty looks when there was a confusion about my bike (nobody had taken down my number or name for the repair). However, there is one young guy there who is pleasant enough to work with. And in a bit obliged to go because it is very closeby. I get elitist vibes (I do have an old, beater bike) and have been in line with other customers who had very expensive bikes and were treated better. Okay. My advice is get the customer service up to half as decent as the bike repair skills and it would be a far more comfortable experience!

They took my deposit, with the expectation that I expected they were going to order my bike and I…read morewould hear back in 5-7 days or so. Instead, after 5 days, I got a phone call that they decided not to place an order, he wasn't sure he wanted to place an order with this company in the end. Now, for me, this deposit was taken in bad faith. He 100% could have told me the day I placed the deposit that he wasn't sure if he was going to place the order or not. I would have felt differently if I knew right off the bat, instead, the deposit was taken and they I found out after the decision was taken. This made me feel negatively about getting a bike here. I asked for my deposit back and they wouldn't send it by e-transfer, so I had to spend a couple hours bussing out here and back. All-in-all, they were good with returning calls right away and I got my money back, but this didn't end up being a positive experience.

II brought my Miyata in for a gear adjustment. Service was immediate. The staff were super…read morefriendly and I was on my way in less than an hour, This is the place to go for last minute repairs.The cost was very reasonable. Hightly recommend them.

The Hintonburg location refused to fix a flat on my bicycle because the mechanics do not know how…read moreto work with Shimano nexus internal gears. It should be noted that they sell bikes with Shimano nexus internal gears.

This review is for the coffee house part of the business…read more.. Popped in here to check out this unusual cycle and coffee shop combo. (I had read a news article that mentioned it, noting you can park your bike inside while you have coffee.) Hubby and I ordered our beverage of choice - staff (and customers at the coffee bar) were friendly and gave their advice. I went and grabbed chairs and chatted with a lady at the front of the store. Capucinno was great - Hot Chocolate was delicious. Very happy with the coffees. Happy with atmosphere...and with staff. Had a lovely visit with a stranger. LIfe is good. Hubby did learn the history of the place, and that they offer spin classes. Here's your challenge: if you go here, ask how they came up with the idea of having a coffee and bike shop. Would I return: Yes. Would I recommend: Yes, I'd recommend for coffee shop. (I'll weigh in on bike shop part if I ever make use of it.)

This is a good place to go if you are a "serious" cyclist/Triathlete. I would not suggest going…read morehere if you would classify yourself as "recreational" I have a very "serious" road bike and I still don't feel like I get very good service here. In fact my bike is even from their shop (although I bought it used). For the "serious" cyclist, they are very knowledgeable and helpful. they have really great bikes in this shops by the likes of Cervelo (think tour de France), which are beautiful, aerodynamic bikes. I believe Cervelo was the first company to do the compact down-bar, which looks really cool. They also have a good selection of Rudy project glasses, and helmets. I use this place mostly because it is convent to Hintonburg if you just need a tube or wheel tape, or generally for parts but not for service ;)- The really neat thing about the shop is that they have a coffee bar in the front (coffee and cycling go together nicely) and you can park your bike INSIDE the shop while your have your coffee (Because if you're riding around on a 3000$ piece of equipment you don't want to leave it outside while you have your espresso. Now Ottawa just needs a shop like this for the recreational cyclist (it will have beer instead of coffee at the front)