This company and this store has lost a customer............. When I first started going to this store back in July 2014. The staff was always so friendly and helpful. They welcomed you as soon as you walked in the door. The last few months I have been going in there , they are not as friendly or helpful to me as before. They act as though my questions are a big inconvenience and I can not get a direct complete answer to my questions. I got tired of being blow off .For this reason I started ordering my supplies from Mad Vapes website , even though I work in the same town as this store.But now the website is always out of stock on the items I use or want. I started searching the internet for answers to the questions I couldn't get answered by the employees on some new vaping equipment that I was interested in as I wanted something a little better than what I had. In the process I found a great new supplier. I now buy my supplies from another company all together. They always have my favorite juice in stock , never out of it. The price is the same. I can get my Cosmic Fog in a 30ml bottle. They always have a the items I use in stock. They hooked me up with my new vaping equipment that I was interested in at Mad Vapes but could never get anyone to help me by answering my questions about the equipment I wanted. If I have questions I pick up my phone and call customer service..I don't have to wait forever to talk to someone. customer service reps are fantastic. They give me direct , precise answers so I am not left scratching my head.Shipping is fast. Even if I have to pay a little more I will before I will ever shop at this Mad Vapes store again. read more

We are in Madvapes, at least four times a week! The store's merchandise selection is top notch. The employees are across the board, when it comes to assistance. I deal a lot with Kyle, who is spot on in service, knowledge, and problem solving. Patrick is another great example of such qualities. I also have found most of the female associates to be friendly and overall, helpful. However, I have observed several employees that were found wanting in the aforementioned qualities. For example, on 21AUG2014, the store was slammed! There were people waiting three deep. Patrick was the ONLY one, out of the three gentlemen, that was hauling butt to be of assistance to multiple clients. He was totally left to his own devices! The other two gentlemen took a pace of one customer per entire shopping experience, from entering store to purchase, and went at a snail's pace! My husband and I almost walked out. This would have been a first, not in having to wait for service because of the volume of business, but in waiting because all of the employees were not pulling an equal share of weight! I will say, however, that the experience I mentioned has only been once; that for the most part, service is efficient, friendly, and knowledgeable. I recommend Madvapes to anyone that is in this space of industry, but I do caution Madvapes to stay on top of employees that are not there to illustrate the qualities I mentioned of Patrick and Kyle. Furthermore, I do like the laid-back style of business, but do so in a friendly, service oriented frame, not leaving customers hanging! read more

Originally I started ordering from a store over the internet and was dissatisfied with the quality of product and customer service. I was thrilled when I saw a shop specifically made for e-cigs was coming to my town. I've been going there since I quit smoking in March 2014 and they've really helped me customize and enhance my experience with my vaporizer. I really enjoy doing business with them, they provide excellent customer service from the moment I walk through the door, get advice on products, make my purchase, and walk back out ... I haven't met a single person that hates working there or provides horrible customer service yet. They have such a huge variety of flavors, brands, e-cig parts to look through ... it's really amazing. AND they let you try the flavor before you buy it which for me is a huge plus because I'm poor (preaching to the choir right?). I went there today with battery troubles, a very helpful man named Darrel cleaned my battery and steered me in the right direction because I was doing something that prevented my cigarette battery from charging. Dreads, I believe is the store manager, and he is always so helpful and knowledgeable when I come in. Patrick is super sweet and I can tell he enjoys enhancing customers experience while at the store. Bottom line, I'd recommend this location to all of my friends and family and even you strangers out here on the internet. JB read more

Dear, Patrick W. Who works at Mad Vapes in Mooresville area, You've made my juice today and it seems something else was added or not properly mixed. I asked for 50/50 butter scotch and Carmel with 11mg nicotine. I came home, filled up my tank and took the first hit and I've been coughing ever since. I have extreme discomfort in my heart as if a needle is poking, I constantly cough and breathing becomes shorter every 1/2hr or so and my eyes itch and tear keeps coming out. I know I don't have a flu nor any type of health issues because I've been to a doctor last week for a check up and I was well. I hope you get fired or if you don't, I hope everyone who reads this avoids you, because you don't know what you're doing and also you don't take your job seriously as you didn't seem to pay attention about what I asked for. You're dangerous and must be addressed with proper training. Mad Vapes, I'm not going back to cause any issues nor sue for my health, because Vapes helped me quit cigarettes and many others, however, employees such as Patrick should not be allowed to work or must be trained again. As of now, I will see how my health goes for the rest of this week, but if it gets worse, I will take action. Thank you. read more

First off I never right reviews but Mad Vapes goes above and beyond to help each and every customer. All of the staff members and the managers are extremely friendly, they are there to answer any questions you have and they will spend as much time as it takes to make sure you are getting exactly what you want. I have never seen better customer service and care in my life and it shows based on popularity; there are always people inside and the atmosphere is wonderful. Be sure and check it out whether you want to make a large purchase or a small one, also check out the vast selection of flavors that are free for anyone to try in the store not to mention the free take home sample bottle you can pick up during your visit. If you need something for your electronic cigarette THIS is the place to go. read more

Ive been a regular at this store weekly for possibly more than a year. Most of the staff is extremely friendly. The store manager is more than awesome! He really carez about the business and his customers and the business's reputation. During the past year, i have bought only 1 defective item, and they hurriedly made the situation right for me. Their products have entirely replaced any need i used to have for real cigarettes, and i feel much healthier and happier, and now i dont smell like cigarettes anymore. I have to mention that now the staff on hand is well balanced for their business volume, so i always get quick service now. 5 out of 5 stars guys. Check them out if you havnt already. read more

Every time my wife and I go into the madvapes store we are greeted with smiling faces and an extreme helping hand! Everyone in the store is extremely knowledgeable and helpful with all the products. Not to say that anyone is better than the others but Patrick is our favorite employee there as he is never too busy to show and explain in detail all the products to us. Patrick takes his time and makes us just feel at home! We have tried all the evape stores in many different cities and states and madvapes just "takes the cake" when it comes to customer service, product and overall great quality! I am a unbiased customer and I just want everyone out there to not waste their time anywhere else! read more

Just wanted to add an update... I've now shopped here several times and each experience is absolutely fantastic. Selection of juice and hardware continues to amaze me. Along with Courtney's expertise, Patrick has really been helpful. He knows his stuff! He recommends products in various price ranges, but he does so without pressuring folks to spend more than they need to. I've been to several vape shops in the area, and in my opinion the combination of superb customer service, convenient location and phenomenal selection makes Mad Vapes in Mooresville stand out. Not all vape shops are created equal; this will be the standard all others you visit will be compared to! read more

I've been going here for about a year. Top notch place for all your vaping needs. Great staff that not only knows their merchandise but takes the extra time to help their customers. Always ready to help out or teach you a trick or two. Many thanks to Kyle for showing me how to make a kick ass build in my new RDA. Hundreds of e liquid flavors that you can sample. Gear you can try out in the store. Also, just a cool place to hang out and talk vape stuff or non-vape stuff. If you are thinking about getting of the cigarettes and trying this whole e cig/vaping thing this is the place to start. If you are an experienced vaper, then come in and check the place out. read more

Upon moving to Mooresville from Los Angeles I was used to visiting not so great tobacco stores, head shops, etc. for my vape accessories. When looking for a new spot i found this location. This specific store is absolutely amazing!! Whether your a newcomer to the world of vaping or there to build up an RDA, everyone there is so amazingly helpful an nice to help one get one into the swing of things! The staff only makes it all the better, Patrick and kyle always know whats up an help out immensely. An especially Brianna aswell!!!! Great customer service, and also an awesome inventory. Double thumbs up to this place! read more

I stop in to MadVapes a couple of times a week. Having checked out other shops in the area I trust the employees here to be the most knowledgeable in the industry. Manager Kyle knows every device, fluid and attachment to a T, without hesitation. Since he is often swamped with customers, I looked to Patrick to help me figure out what would be my best options with my new mod. He was amazing. He really took the time to really find out what I was looking for and matched me up with a tank and liquid combo that I absolutely love!! Great customer service! Highly recommend to anyone from beginners to Vape enthusiasts!! read more

I visited Mad Vapes for the first time, yesterday 2/20/15. I was recommended by my brother, who was smoking a whole pack a day. He has successfully quit smoking for going on 6 months and lives by this place like his own religion! The atmosphere is great as well the employees. We started off with one guy that got us set up with kits, then another took over as we were trying out flavors. In my opinion, he should be running the place! Great personality, very knowledgeable, it's very obvious that he loves his job! This shout out is for Derek Wilson! Thank you for your time and we WILL be back! read more

I have been vaping for years and have been a customer for almost as long. (Before their first B&M.) I have always found the staff, selection, and service to be exactly what I needed. They have always gone out of their way, even when the store was packed, to make me feel like any issues I was having were top priority. Patrick has been there on more than one occasion with an out of the box idea that has really saved the day. Thanks you all for the years of commitment to excellence. I appreciate you. P.S. I love the new wall. It looks sharp.^^ read more

Patric was a grate help on finding the right e-juice and ohm reader. grate staff we visited twice in our stay in Mooreville NC and i bought a mod and two tanks and two 30ml bottles of juice and a bottle of juice and a ohms reader the 2nd day. i will be back down that way and will buy from them more. prices on mods were good honest staff and grate all around vape shop with one of the best selections of flavors and pg free line i have found yet . i will be adding there line to the hunter's moon vapes face book page and review there also. read more

A friend recommended Madvapes when I told him I wanted to try a vaporizer. When I entered the store I was greeted by a young man named Dylan. I asked him for the cheapest one ( I'm on a fixed income). He showed me without trying to sell something more expensive, I appreciated that. He was so helpful. He answered all my questions and was very knowledgeable about the products. He even set up the vaporizer for me. When I go back for more juice I will definitely ask for him. I never felt rushed even though the store was packed. read more

I came into Madvapes looking to buy a mod. I personally don't know a whole lot about them but my man Patrick does. I got the best customer service I've ever had. Patrick showed me a few different options and I went with an Overdose with a Tobh rda. I love it couldnt have made a better choice. He took the extra time and did an awesome build to make sure I was vaping before I left the store! You seriously couldnt ask for better service and chill dude! Thanks man I appreciate it and will spread the word. read more

Awesome little shop with a great atmosphere and helpful staff! I just moved to the area and have been stopping by vape shops around town, Madvapes by far was the most welcoming. They took the time to explain how the products work and didn't make me feel like it was an inconvenience. Their juice selection is ridiculous and if you're new to vaping or cant find a flavor you like they will make you a custom blend. Overall great place with awesome customer service and i will be back for sure!! read more

I've been to Madvapes a few times now in the last month to get various items Everytime I go in all the employees are extremely friendly and helpful. They will help you as quickly as they can. Everything that I have bought from them is of good quality. You can taste test juices before you buy them so you know what you're getting. The prices are competitive and they're a local business so I'm going to support them over any other vape shop. And Courtney was extremely friendly and helpful :) read more

I always get the best service here. The staff is always so welcoming and help me find exactly what I need. Courtney has helped me find my now favorite liquid! I have tried plenty of other vape shops, but none of them compare to MapVapes. I have not left empty-handed yet! The staff certainly knows what they are talking about and has been able to help with every question I have had. I have recommended this to my friends over other shops and will definitely continue to! read more