Competent and caring describe Scott Pendergast. I know from first hand experience how scary an eye…read moreemergency can be to the entire family. Dr. Scott Pendergast from Retinal Associates is a Dr. that you can always rely on to act with the highest skill, professionalism and compassion.

I was sent to Cleveland Eye Clinic for cataract removal surgery. The initial consultation went…read morewell as I went through the testing and meet Dr. Pierre. Say the word surgery to me and I'm terrified. I went in this morning for the first eye and I tried to remind myself I was suppose to be freaking out but everyone made this experience extremely pleasant that I was completely relaxed. I only remember seeing the very bright light over the operating table and Dr. Pierre saying he was going to start surgery, then I was done. I'm often too picky about a medical doctor and team but this was absolutely FIVE STARS.

I had both cataracts removed last year, and I can't speak highly enough of the doctors and clinical…read morestaff. The procedure was smooth, every follow-up appointment went without a hitch, and the local billing staff on-site were genuinely helpful and professional. The problem starts once your paperwork is handed off to their third-party billing department. We have been fighting with them for over a year. I opted for corrective lenses that I knew wouldn't be covered by insurance -- I was fine with that -- but the billing department never even submitted the claim to my insurance company to count toward my deductible. The amount they said I owed changed repeatedly: at one point they told me I had overpaid, then a few weeks later that I owed nearly a thousand dollars. We eventually had to get my insurance company directly involved and sat through more than half a dozen calls between us, the insurer, and the billing department trying to sort it out. We finally got everyone to agree, in writing, that the account was paid in full. Three months later, a new invoice showed up demanding another $939.32 -- marked overdue. I would not recommend Cleveland Eye Clinic based on the billing department alone. The care is excellent; the invoicing is a nightmare.

This office is terrible , they switched Drs on me with out telling me , and gave me a doctor who…read morewas unpleasant . I walked away from having procedure done there. They also billed my exam with added services not rendered , pay attention before you do anything with them .

Great place, Dr. Pendergast is awesome , they were referred by my annual Eye Doctor for special…read moreprocedures / treatments

Front desk assistant..wonderful! Eye care tech friendly and knowledgeable. Dr. Thomas takes his…read moretime and you are not rushed out of the exam. Really the best office experience in years.

Dr. Thomas was first class from the beginning all the way through my Lasik eye surgery! I went in…read morefor a consultation and his staff at the desk were very friendly and attentive. They do a series of tests to see if you are a candidate for Lasik and to measure your prescription to see how much your eyes have changed since your last eye doctor appointment. All the tests were standard that you see at your eye doctor and didn't hurt a bit. My eyes were -5, meaning I was near-sighted. I also suffered from astigmatism. Dr. Thomas assured me that my eyes were very healthy and I was a great candidate for the surgery. The consultation was $100 and if you aren't a candidate it is refunded. If you elect to get your surgery through his office, the money is used toward the cost of the surgery. The friendly staff were able to schedule a surgery just 3 days after the exam! I was relieved to see Dr. Thomas was able to answer all of my questions about what to expect at the surgery and the recovery time afterwards. Dr. Thomas called me personally the night before the surgery to see if I had any more questions and how I was feeling leading up to it. The day of the surgery, I was explained in detail how to take care of my eyes and how to use the eye drops prescribed to me.The surgery was a breeze! I didn't feel any pain and it only lasted 20 seconds per eye! Even walking out of the office, I had vision close to 20/20! By that evening, I was seeing crystal clear! Dr. Thomas went above and beyond! He even called me in the evening to see how my recovery was going! After a few hours, I felt like a million bucks! I would recommend Dr. Thomas to all my family and friends and couldn't imagine a better experience! Top notch care! Thank you so much for all the professional staff and facilities!

It is an unremarkable practice which provides services unremarkably. They do, however, excel in…read moreexcessive and unforgiving billing without prior notice for rescheduled appointments. I am charged $25 reschedule fee without prior notice for rescheduling an appointment without any prior notice. If you go to this practice then make sure you be ready to show up in sickness and or death. Totally unacceptable practice!

Dr. Carrie Davis has been my eye doctor for about 5 years. She's very pleasant and knowledgeable…read moredoctor. I highly recommend. I order my contacts through them and they typically arrive within 2-3 days.

All the doctors are top notch. My family sees several different ones here. Thorough and caring…read more What more can you say. This visit was an emergency for mom and Dr Zielinski was very good. Mom is hard of hearing and losing her sight. This time she experienced sharp pain in her failing eye. Nicely and efficiently resolved with some Motrin drops for the eye. And an order to stay hydrated.

Very nice doctors but horrible time management. Waited 70+ from my appointment time to even see a…read moredoctor, took them 25 mins to put me in their system after I had just relayed all my info to them when I booked my appointment. The actual doctors and nurses are great but I can't go somewhere that is this disrespectful of their patients time.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!