The doctor was very thorough and even determined my last doc had prescribed me a stronger lens than…read morenecessary. All of the staff were friendly and helpful.

I chose Pearle Vision in Fairlawn because their website stated that this location offered Ray-Ban…read moreMeta glasses and could put prescription lenses into Ray-Ban Meta frames that customers already owned. I also spoke with the person on the phone the day that I made the appointment and he verified all of my requirements of what I was looking for. I drove 70 miles based on that information. The doctor was excellent--thorough, informative, and very kind. Ms Carol was also incredibly sweet and professional. She truly did her best to help, and I appreciated her kindness throughout the appointment. Unfortunately, everything after my exam was frustrating. I received conflicting information about almost everything. I was told they could put prescription lenses in my Meta glasses, then they couldn't. They couldn't tint the lenses, then they could--but not with a gradient tint. Ms Carol even was nice enough to call LensCrafters at the mall to give me options ELSEWHERE. I also asked if my contact lenses could simply be mailed to me since I had driven such a long distance, but that became another issue with additional charges. In the end, I left with no glasses, no contacts, and an insurance benefit used on an appointment that didn't accomplish what I came for. My biggest disappointment is that the website did not accurately reflect what this location could actually provide. I spent time researching before choosing this office, only to make a long drive for services they ultimately couldn't deliver. The one star is because the Dr was nice & Ms Carol but the inaccurate website information, lack of product knowledge, and inconsistent answers made this a very disappointing experience. I would recommend this location only if you need a basic eye exam. If you're looking for specialty eyewear like Ray-Ban Meta glasses or more customized lens options, I would NOT recommend this location. They ruined my whole day. Cara K.

The service was terrible. The moment I sat down and started to talk to them about my glasses, they…read morekept answering the phone. No matter what the customer IN THE STORE should take priority over those calling. PERIOD. I was also tricked into spending more money on a prescription because it was nearly "out of date". The lady told me that I should take another eye exam, because if the glasses came for my old prescription AFTER the expiration, they couldn't legally give me the glasses - which sounds like total BS. I looked it up when they were on the phone with another customer, and those associates do indeed get commission for scheduling new eye appointments. I felt completely taken for. Will not be returning again. I feel like the customer interaction is sub-par at best, and that isn't even saying a whole lot.

I had purchased a pair of glasses in 2021 which seemed hard to adjust; these frames broke in a…read moreplace that could not be repaired. I went back to the Wadsworth, Ohio, Walmart Optical and found that they had the same frame in my size, in stock. They installed my Transition lens quickly, while I shopped; then AAron adjusted the new frames; a few weeks later, as usual, the new frames needed further adjustment and I was fortunate that AAron was working. AAron gently adjusted my frames with knowledge and skill. I expect to use this source of eyeglasses in the future.

I have been going to Loeper Vision for years. Both doctors are exceptionally professional and know…read moreexactly what I need for my eye-care needs. They have the most current equipment and the environment is very relaxing and comfortable. The staff at the front desk and in the eyeglass fitting area are very friendly and knowledge. I've always felt welcomed by everyone there. I also love the assortment of frames. Since I don't know the best vision, I need to always wear glasses. So I want to wear nice frames. They never disappoint with the selection they have onsite. I highly recommend his office!

Dr. Michelle and her whole staff were kind, prompt, and knowledgeable. I especially love not…read moreleaving dilated with their new imaging. I used to dread the eye doctor but now with Loeper Vision it's no big deal!

they have been efficient, careful, polite,professional, and listen to issues and find solutionsread more

Kind and courteous staff. Always nice. Sometimes a little behind schedule, but nothing major.read more

This place is awful. they never answer the phone. even though I have used them before and know they…read moreare NEVER busy (wonder why) So I decide well, lets use the website. You got it.. it doesn't work. then after being on hold for 10 min .. when I know the place is empty.. THEY HUNG up on me.. and never called back ... JUST AWFUL IN ALL WAYS

Incompetence! Day b4 my scheduled eye exam, received a call stating that I would have to reschedule…read moreas they JUST found out that the Doctor wasn't credentialed with my insurance even though I provided all of my info PRIOR to making appointment and ensured that they take my insurance a couple of weeks ago. How do you not have credentialed doctors and not know it?!!!!!

What else can I say except for 5 star service. Dr. Rose Dickerhoof spent quality time with me and…read moretook her time to make sure we got everything right. No rush, rush, I got somebody else to put in the chair. Asked questions about my history and I believe I'll receive a great pair of glasses when back from the lab. Will update if there are any issues. The exam and the time with the lab technicians was painless and a joy. Great personalities on all the employees, Amber and Beth were fun to work with.

The staff at registration wasn't professional or friendly at all. Doctors and the optical…read moretechnician were wonderful!

First things first. We love Dr. Amy. But we have a problem with the eyeglass pickup system…read more Apparently only one person is able to get you your glasses. I had to wait 30 MINUTES for my wife's glasses! Please have another person who can do this simple task. Thank you.

If you want an honest review if this place - I recommend that no one ever goes here! I moved to…read moreMedina 10 years ago and thought I would try out an eye doctor in the community- worst mistake of my life I paid the day I was there $370. Out of pocket. They billed my insurance for the glasses which they received over $200 from them then sent the 5 charges of different exams to my medical and ended up sending me a bill for $275 more. I tried fighting it. But the attorney and the Medina courts are on very friendly terms. That in itself should have told me how many ppl they have swindled out of their money I have worked for the same place for 15 years with the same vision benefits. This has been the only eye doctor that I have had to pay more out of pocket expenses after the fact!!!! I was in this office once for 15 minutes and and it cost me out of pocket almost $700 for an eye exam and 1 pair of glasses. I seen the eye doctor for approximately 5 minutes and wanted to splurge extra for the glasses and anti glare etc... this place deserves to go out of business

This place does not allow reviews on Yelp or other social media and screens reviews on…read moreFacebook....hmmm. My experience was similar to those listed on Better Business Bureau. Moved to Medina but found Milburn optometrist (eye clinic) was not really a "family" oriented place as I imagined. It is high-pressure with sales,especially when I mentioned options were not great and prices high so I would just be getting the normal eye exam. Deceitfully charged me for a "medical" exam without my knowledge. This created many headaches, more cost out of pocket, and they were unapologetic throughout process. I see this happens with other (on BBB) but because they don't allow reviews, it seems like a good place at first sight. Unfortunately they lost what could have been a life long client.

My boyfriend and I participated in a vendor event here this past weekend. It was our first time…read morecoming and we were so shocked at how big this building is. The parking is adequate and the variety of permanent stores inside is perfect. They have a beautiful space and hosting different events is definitely a way to keep people coming back. It looks like they are doing some renovations on one part of the building so we will certainly be back to check it out again soon!

A pretty cool shopping experience! Attended a Saturday vendor event and it was really busy. Lots of…read moredifferent options, from soaps and lotions, to vintage wear, to jams and jellies, candles and more. There's a coffee place and a restaurant/bar, as well.