You can't ever get in to see the drn you started with always being handed off to a NP who really…read moredoesn't care, and wont address the real issues front desk staff are rude and treat you like you dont know what your talking about..so very frustrated my family physician, sent a referal asking to be seen stat because of my problem and it would still be 4 weeks before i could be seen so very frustrating, and then in would be the NP i had seen and didnt really listen to me....so what do you do...no stars for this place and I would give it a minus 5!!!!!!!! Wouldn't post without a star

I wish I could give them a 0. Worst customer service getting a life-saving drug for my son through…read morethe doctor and office staff there. This is my first time rating a place and I did it because others need to know DO NOT GO THERE. The amount of incompetence from the entire staff is outstanding. I can't even put into words how incompetent everyone is there. They are not trained well and do not know how to do their jobs!

I love Dr. Peter Fenton! I have been seeing him for the past 13 years and I hope I never have to…read moresee anyone else. He is kind, knowledgeable, funny, and takes his time to put you at ease and explain what's going on and what your options are. I also really like the staff in the office. They are also great about letting my kids tag along to appointments. I wouldn't hesitate to recommend him to anyone.

I have been seeing Dr. Fenton for the past 14 years. He is AMAZING! He is well-educated, a good…read morecommunicator, he has never made me feel that he is rushed, and he can bring humor into the room in an appropriate way which I love. I have recommended him to 2 others who also said they had a great experience. If I ever leave Utah, I will likely be returning for my annual visits. He is that good! I have never had issues with his office staff.

"Dr Fenton is a very wise, educated, caring provider. I will refer him to all my friends and…read morefamily. He has taken good care of me in every situation requiring a gastroenterologist. I am very pleased with his services."

I have been going to Ima for seven years for IBSD. Wonderful doctor and man. Great listener and…read moreacts quickly. Very professiona. Highly recommend him.

Dr Karnam is just fantastic!! He and his staff , esp ally and the wonderful woman who set up my…read morecolonoscopy, can't believe I forgot that wonderful woman's name !! She even let me use her readers !!! AnywY, just the best ! I've had problems and couldn't get in with my usual group of doctors till next May ! Let's just say he got me in the following week because he cared about what I was going through!!! Just go there , that's all I'm saying !!!

I have read some negative things about this place and I thought I would add my thoughts…read more The office is very nice. Everyone made me feel very taken care of. I was there for a colonoscopy, so I wasn't excited - but honestly - everything was great. I had Mark Jensen as my doctor and he was fabulous. All my questions were answered and the office staff made me feel very welcome. Darren was my anesthesiologist - he was also great! Based on my experience, I would totally recommend this place! Thank you for everything!

I was charged $200 for the GI to tell me to take an over the counter drug daily. He said he…read morecouldn't help me with anything else until I did that. After trying and having terrible side effects, I had a blood panel done and learned that my issues were the result of a thyroid problem and leaky gut, things that were never talked about in my appointment. The hormone specialist was shocked after being told of the advice I received here. Very disappointing.

spoke to AMANDA today, i belileve she is the referral specialist for intermountain health GI. She…read morewas so friendly and kind and helpful. Especially because i was having such a hard time. Thank you.

The dr has a great demeanor and makes an obviously unpleasant experience tolerable. If I had to do…read moreit over again I would come back.

I was disappointed that after my exam Dr. Bossart wanted me to have surgery, but wouldn't explain…read moreto me why. I asked a lot of questions which were dismissed and never answered. I would not recommend this doctor. There are doctors out there who are willing to answer questions and make me fully understand the scope of a recommended treatment - in this case the recommendation was for surgery.

I just wanted to say that I have received excellent care with Dr. Karnam. He is thorough in his…read moreassessments and more importantly a very smart and caring physician with a nice bedside manner. When I told him I was new to Utah and did not have any healthcare providers he mentioned that he would make the proper referrals. I feel very safe under his care.

Dr. Karnam has made all the difference in helping me to heal. He has been the only doctor that was…read moreable to figure out what my issues where. Other doctors weren't taking my issues seriously even though I had sever liver levels and was continuously getting worse. He was willing to add me into his very busy schedule multiple times even when he didn't have openings because he knew how serious it was. Other doctors would not do this. He and his PA's worked tirelessly to help come to a solution for me. I know that Dr. Karnam is very in tune with how to best help his patients and works hard to help you live your best life fully! I will never forget the care, concern, and overall support Dr.Karnam has been to me! He saved my life.

Dr. Karnam has been an exceptional physician. He has been incredibly patient and thorough while…read morenavigating insurance requirements, including prior authorizations for both the EGD and my prescription. He is not only kind, but also extremely knowledgeable. I felt well cared for every step of the way and would highly recommend him to anyone -- you are truly in excellent hands.

Pharmacy told me that I was out of prescriptions and that I would need to contact my insurance to…read moreget the meds on the formulary. I thought this was odd, since I was taking this med currently. I called the office, spoke with the PA's nurse, she faxed a script over to Walgreens immediately! Yay!

The staff at the front desk is nice; however, if you decide you want to go through with a basic…read morecolonoscopy there. . . BEWARE: after the treatment, I had bad hip pain in my right hip. I have never had hip pain before in my life. They must have been getting very rough on me when I was under anesthesia. I went to St Mark's 2 times before, and they never caused me hip pain. It has been more than 6 months and I am still having hip pain.

$$$ is the motive! I received an endoscopy procedure, while I had insurance. When I scheduled the…read moreappt, I was told they do a prior authorization to see exactly what my insurnace will pay and what's on me. When I arrived the day of my procedure, they were absolutely not certain of the costs, therefore, didn't really seem like they talked to my insurnace beforehand at all, like they said they would. The day of the procedure, I was told I would likely have $250 to pay outside of insurance. Okay, great, that's not too bad. However, I wanted to ensure that was the correct amount due to their sense of uncertainty, so I put off my procedure for about an hour to go talk to billing to ensure I wouldn't end up with a large surprise bill that I couldn't pay afterwards. Billing was 0 help and they couldn't care less for my concerns and the fact that I told them I'm low income and can't manage a surprise bill. They got me very flustered and stressed right before my procedure. They didn't care. I was told it shouldn't be much more than $250 and not to worry. So I decided to just move forward with the procedure, which I regret more than anything. Lo and behold, a short while after my procedure, I received a bill in the mail for $250 and then another for $730!!!! My fears came true! They were not transparent about the reality of how high the extra costs could be. I did everything to avoid it and it still happened because of the billing people misguiding me and not caring to investigate it further to ensure the true costs. Not to mention, the procedure didn't do anything for me or give any answers and the treatment at the place was mid in general. I'm still having all the same issues I started going there to address. So now I have a huge bill to pay that I can't pay and over the month of November they add TWO late fees! Two in one month really? I'm low income, and talked to them telling them I was going to need more time to pay it and they just proceed to add more late fees. They don't work with you at all. Today, only about 4 months out from the procedure, I received a bill in the mail stating that if I didn't pay the bill in 10 days (actually 6 days due to when I received the bill in the mail- took 4 days to get here from the date marked on it) then they will send it to collections and I will be charged a 50% fee. I've never heard of a debt going to collections that fast, and definitely never heard of a late fee that's that excessive when only 4 months late (it's not like it had been 6+ months of them not being paid). Scare tactics, really? So this is how you're treated when you can't afford to pay for a surprise bill that you tried to avoid up front but got no where because of the lack of care and knowledge from the billing department, and after they were already paid good money from the insurance company. No accountability or empathy at all. I wouldn't recommend this place, not only because of the billing departments lack of compassion and empathy, but also because of all the money I spent just to get 0 answers and to get better 0%. Such a waste. This is what's wrong with healthcare! Based on the other negative reviews that are somewhat similar to mine, I know my experience will be brushed off by management and I will be gaslit like the other reviewers that have had negative experiences have been. Management, I recommend for you and your staff to receive some sensitivity training and always run prior authorization beforehand. Give the patient as much info as possible and show a sense of concern and willingness to help. Myself and other patients have given you insight on how you can improve, now it's up to you to take accountability and make the necessary changes to do so. There's nothing else to say here. Patients beware!!!!!! Updated to add: just four days after making this review, I received an additional letter AFTER they already got paid by me. It was dated just 4 days from the letter warning me of the balance going to collections. So they gave me 4 days and sent another letter, AND added an additional late fee. After I already paid the balance. What a joke.