Update: I never came back to this place after my first experience. I just wanted to add on that I…read morewas able to receive care elsewhere and was diagnosed with a medical condition that the doctors here stated I was "lying" about. If it is my first time seeing a doctor, I would hope the doctor listens to my concerns and not just state that I am lying. I am deeply saddened that my care was delayed as it caused me additional mental distress and financial issues as I was not able to work yet the doctor refused to listen to my concerns. Although I am in a better place now, I hope that no one seeking help has to endure what I did. Please look elsewhere for medical needs. I am still traumatized by the treatment I received, every time I drive past this place. Please save your time and money and go some place else.

I had a chance to help a homeless man to come in and get service from This Business.The Building…read morelooked like a rundown business. It's cold for a Medical Office Building. Staff are cold and treated all these patients like they need them more than The business needs them to stay afloat. The Young doctor who just inherited This business from his recently passed away Father doesn't look like a professional doctor at all .He just sits there flipping over pages of file his dead father had noted on this patient never once looking up to see how his patient was doing not putting on any stethoscope on the patient to at least check him out.He was having a cold on that day and his nose was running. He wore gloves on that day and he was trying to clear his running nose by using those gloves as tissue and dappled on his so called short blouse , but actor was his shirt All in all he looks like a kid wandering from somewhere and got into this examination room to do medical work which he didn't perform at all . At the end he spit out 2 referrals phone none of them bothered to give us a call back. I feel sorry for those patients who were examined in this office. It's sad when I have to give a review like this.

Unfortunately, this doctor has folded to the obsession with money versus true patient care. My…read morefamily has gone to Dr. Hawkins for 15 years, and this office now takes advantage of "coding additional care appointments" for conversations of "how is everything else going" or "any other concerns?" When you have known someone for 15 years, you don't shy away from answering how everything is going, as you don't think that you will be taken advantage of by answering this question. Meanwhile, Dr. Hawkins is seeing $$ as she is coding everything you discuss for extra money. Then, you receive surprise bills for multiple visits during the same visit, same time slot, same ten minutes. Very unfortunate to see a doctor who was great and (seemingly) caring turn to this.

She is lovely. We did not start off so good; my child was going through something hard to figure…read moreout. She worked with us and established trust. It was hard to trust healthcare providers after so many had dismissed what was going on. She really worked with us to find an optimal outcome. The office staff can be hard to work with at times, but the doctor is top notch.

No accepting new patients. After the receptionist took all of my info they informed me.read more

I have been a patient of Dr Herbelin-Farrar for almost 10 years. Her office is located in the…read moreSutter Medical Plaza Greenhaven. The drive is about half an hour for me but totally worth the drive! She is the best primary care physician ever! She is very patient, friendly, nice, sweet and very professional. Most importantly, she listens to my all concerns and always provides clear instructions or recommendations. I meet with her at least once a year for my annual checkup and for my flu shot. Whenever I see her, she is always smiling. She doesn't judge her patients. She treats all her patient with respects. I would totally recommend her to everyone I know. But of course it depends if she accepts new patients or not :). All the medical assistants and staffs in the office are all super nice as well. If you need lab works after seeing Dr Herbelin-Farrar, there is a clinic down the hall. Super convenient!

CAUTION ! BIG BEWARE ! UNPROFESSIONAL, POSSIBLY ILLEGAL TREATMENT FACILITY…read more The staff and doctors at Integrated Care including Debra Murray N.P., Fatima M.A. and the rest of the staff will make 100% promises assuring you that the cost of the Spravato treatments are 100% covered, not to worry about the monthly unpaid invoices. She , (Debra. P.A.) on multiple occasions, tried explaining to us, that she would 'manipulate the "coding" so that the charges they were submitting to BLUE CROSS insurance would reflect some made up reason for a non-existent diagnosis that would get them to cover these treatments, 100%!. We didn't quite understand what Debra was telling us at the time. It never felt quite right with us. It almost felt fraudulent, it felt suspect and even shady and is the primary reason that both my partner and I left INTEGRATED CARE and went elsewhere for continued treatments. They, usually "Debra", on multiple occasions, told us, there's just some sort of "lag time"in payments from BlueCross-CA. Eventually, when the unpaid balance was becoming so large and 100%, unpaid. We both felt very uncomfortable about it and discontinued with treatments at IntegratedCare, regardless of the multiple conversations with them assuring us "not to worry" is just some kind of office error. They assured us both, that "eventually, the entire bill would be covered and to "just toss the invoices into the trash". They even kept incurrageing my partner to keep coming for the weekly treatments. All the while, his balance kept growing bigger and bigger. Apparently, the information and instructions that they were telling us? They were either inaccurate or possibly just a plain lies. They made mentions on telling, possibly fabricated information to the BlueCross, so why would I trust them to be honest with us? Over the past year, we are still today getting monthly statements today more than a year later. The stressful PAST DUE OR GOING INTO COLLECTIONS letters start coming in with a past due balance of $7,292.78 ! After numerous attempts to resolve and numerous promises that there no need to worry. Why couldn't they just be honest with us in the beginning or at anytime? Why would they encourage us to continue with weekly Spravato treatments for nearly 8 mos. Why wouldn't they inform us that the insurance was not paying their "bogusly coded charges"? while no payments were being approved by insurance? They never bothered to mention anything about it to us. What kind of business does that anyway? WHERE ELSE WOULD A PRIVATELY OWNED CLINIC CONTINUE PROVIDING "UNPAID" SERVICES FOR 7 MOS? ZERO payments received !! It ridiculous to imagine any medical, "niche" clinic to allow this kind of practice..The charges were more than my partners total income at that time !Over one year later, the obnoxious and bogus past due notices keep on coming on the first week of every month, showing still, no payments made. I now believe that they were repeatedly lying to us, telling us that ALL SERVICES WOULD BE PAID IN FULL. We eventually found another location in which all the needed treatments and services would be covered 100%.. BUYER BEWARE. THEY WILL LIE TO YOU, JUST TO KEEP YOU COMING for treatments while knowing that the treatments aren't being covered by insurance. I believe they just want to keep the number of patients as elevated as possible. That bottom line $$$ is #1 for them. This went on for around 8 mos.! We can no way afford $7,410 or around $10,000.00/ yr. for Spravato treatments for anxiety, depression & PTSD. Nor did we ever "verbally agree" to pay out of pocket for the services. THIS has become a big source of anxiety and depression in itself, over a year later. Thanks alot I.Care. We all know. We will never actually be made to pay this "BOGUS MEDICAL INVOICE". I am no expert, but am starting to believe that they will gladly take it and use it for a income TAX WRITE OFF write off, against the insanely hugely profitable, lucrative margins they work with there. I believe it's several hundred percent mark-up for a relatively cheap pharmaceutical given and supervised by a couple underpaid LVN'S and M.A's. I believe this was possibly there intention all along. I feel this practice is just plain dishonest, wrong and possibly even illegal. We have been very patient, waiting for some kind of resolve on this invoice. We should not be receiving any statement with any unpaid balances today., .Its now been just over a year. Still getting those statements. We are just fed up with this place. The dishonest and manipulative tactics used by the staff at Integrated Care is pretty sub par, even for the far less than desirable medical services community we are all living with today. I hope this review might prevent someone else from being mislead or maybe even lied to as we were by this very possibly, unethical Spravato clinic. You might end up with another giant sized unpaid bill when you leave there. Be careful

I have been a patient of Dr. Tepper's for over 6 years. Dr. Tepper and his staff are the most…read moreattentive, kind, and competent group of folks. The care quality is superb on every level.

I have had Dr lee for over 20 yrs he is definitely one of the best at Sutter.Im very thankful to…read morehave him in my life. Hes been there for me in some pretty serious situations over the yrs. Hes beyond 5 stars as a Dr !

He really listens to you and talks with you, not at you. He's kind and I've been his patient for…read moreabout 12 years. There is always a Nurse Practitioner or a physicians assistant on hand to cover for him when he's out of the office. I drive 50 min to his office rather than changing MDs after I moved out of the area.

Our primary care doctor for years. Highly recommend her. Great professionalism, warmth, quick…read moreresponse, attentiveness. Extremely pleased with her care. Bill Trinkle----

EDIT: they told me to contact patient services.... I have, but they have done nothing. The number…read morethey shared is just a swtich board. Complete BS. They don't care at all. She is a fine person, but I am so disappointed in her failure to refer me to an adequate specialist. I have suffered with endocrine related issues for years that have wreaked havoc on my life in so many ways. Two years ago I begged for her to write me a referral to endocrinology, and I even had a letter from a separate medical doctor who was advocating on my behalf. She said that endocrinology couldn't help me and I was devestated. Well, now it's two years later and I have gotten a lot worse. I have new symptoms too, which drove me back to the doctor (a different PCP - not Dr Freeman) who actually ran some tests on me and found some issues related to my thyroid and sent me an urgent referral to endocrinology. I'm hoping I can get my issues sorted out soon, but I've already lost so much. I've continued to deteriorate, which has cost me -- financially, physically, and emotionally. It has damaged my reputation at work and my relationships with friends - I'm now seen as the flakey person who is unreliable because of my health. I've spent so much money on treatments that haven't worked, and have tried over the counter supplements, out-of-network doctors, ANYTHING to try to get relief, to no avail. I've also had to take so many days off work that it has maxed out my PTO, so I have to go without pay if I need to take anytime off for additional sickness or appointments. And I am still sick -- suffering different symptoms every day, and waking up in the middle of the night because of them. I've had a lot of dark thoughts and feel hopeless. I'm disappointed that Dr. Freeman couldn't refer me two years ago and I think my life would be different right now if she had done so. I hope that this experience will change her attitude going forward. Not every patient is lying about their symptoms or faking it.

I've been a patient of Dr. Currier for some time now and have followed her to the Sutter Health…read morelocation on Greenback. Dr. Currier is an exceptional physician who focuses on uncovering underlying health issues rather than just masking symptoms with prescriptions. Her approach to care is thoughtful, thorough, and truly patient-centered. During my recent routine physical, I had the pleasure of interacting with her team, including PA Rita Reyes and MA Christopher. From the moment I sat in the waiting room to the conclusion of my visit, I felt genuinely cared for. Christopher greeted me warmly, and Ms. Reyes provided clear answers to all my questions while ensuring I felt comfortable throughout the process. The level of professionalism and compassion from this team is unmatched. If you're looking for a primary care provider, I highly recommend Dr. Currier (if she's accepting new patients). Her team exemplifies expert care, and I couldn't be happier with the service I received. Stellar care all around! I'm actually surprised it's taking me this long to write a review about this place.

I absolutely LOVE Dr currier. She is knowledgeable, gentle and kind. Unfortunately I've had a bad…read moreexperience with her staff. I got new insurance this year and scheduled an annual physical back in the beginning of June and I got a call the DAY of my appointment (today) that they don't take my insurance and that they already cancelled my appointment. I have been a patient of dr currier for years and the note they put on my account said "she isn't accepting new patients and we do not take her insurance" this note was posted on MHO right after my phone call with them 3 hours before my appointment. Super frustrated in the amount of miscommunication with the front office.

Dr. Nelson was the successor to my general practitioner of over 30 years and I was naturally…read moreconcerned about the transition to some one I didn't know and who didn't know me. He put those fears to rest early in our relationship by listening first to my history and current issues and then becoming a supportive partner in my effort to manage my own health. He is patient and empathetic and encourages me to explore options before coming to conclusions about a course of action. He is a consummate professional in his approach but has a great personality and sense of humor and behaves as if he genuinely cares about my well being. He responds quickly to questions I raise on My Health On line and refers me to specialists in the practice when specific expertise is in order. I highly recommend Dr. Nelson without reservation.

Dr. Nelson violated medical guidelines by forcing a taper on a stable patient, destroying my life…read more I was completely stable, active, and running five nights a week after 28 years on Xanax and 26 years on Wellbutrin. While this was not a rapid taper, it was entirely forced against my will, violating explicit FDA and ASAM guidelines which state that stable, long-term patients should not be non-consensually tapered, and that partial tapering or maintaining a lower dose is an acceptable clinical success to protect a patient's quality of life.Although the doctor eventually paused the taper at 0.75 mg, the damage was already done. Severe, unmanageable withdrawal still occurred because my nervous system was entirely destabilized. This forced protocol stripped away my independence. I now suffer from profound muscle weakness, agonizing lower back pain, and am barely able to walk because I am so hunched over. I have been forced to move into assisted living. The severe nervous system strain also forced me cold-turkey off Wellbutrin. Dr. Nelson and other doctors put me on a heavy cocktail of alternative medications that leave me chronically exhausted and falling--the exact symptoms they claimed they wanted to avoid. Pushing a stable patient into a care facility is a catastrophic medical failure.

They are great. Very good doctors and staff. Shout out to Dr. John Paul Kelada and his…read morestaff-especially Sonia and Traci.

Ive worked for Sutter for 4 years now and is the best place to work and recieve care. Ive always…read morehad a wonderful experience with Sutter and will never go any place else!

I have been a patient at this practice for approximately five years and unfortunately had a very…read moredisappointing experience during my visit on 2/11. I came in for significant back pain. At check-in, I was informed of my $15 co-pay and an additional $90 outstanding balance that I was unaware of. I explained that I had not received any bill or notification and asked for time to contact my insurance provider to confirm the charge before paying. I made it clear I was not refusing to pay -- I simply wanted to verify the billing. While I was in the process of calling my insurance company, I was called back by a staff member who took my vitals, including my blood pressure and weight. I was then seated in the exam room to wait for the provider. Only after I had completed my vitals and was already in the exam room did Dr. Scarlett Lu enter. Instead of beginning the appointment, the focus immediately shifted to the $90 balance. Dr. Lu stated she would not begin the visit until it was paid. I again explained that I was willing to pay if the charge was valid but had never been notified of it. Rather than discussing it calmly, she stated that she was confident I had seen the bill and was avoiding payment. As a long-term patient with no prior billing issues, I found this assumption both surprising and inappropriate. Scarlett even rose her voice at me, to a point where I had to ask her, "why are you raising your voice when we are having a civil conversation?" This conversation occurred while the door was partially open, which felt unprofessional and uncomfortable. Given the severity of my back pain, I paid the balance so I could proceed with the appointment. Afterward, I checked my MyChart account, which showed a $0 balance. So, I went back to her office, knocked on the door and showed her MyChart. She looked at my phone and was shocked. When I brought this up, I was told that billing is separate from MyChart. She then proceed to apologize to me, "I am sorry I got mad" in the most un-remorseful tone. Almost like a child who was forced to apologize. While I understand systems can differ, the issue for me was not the billing itself -- it was the accusatory and dismissive manner in which I was treated. Healthcare visits can already be stressful, especially when you are in pain. Patients should feel respected and able to ask reasonable questions without being accused of wrongdoing. Unfortunately, this experience has made me reconsider continuing care here. Her level of empathy and respect towards her patients are little to none.

Avoid Dr. Lu. She is CRAZY and cares more about her ego than her patients. I just saw a post about…read moreher on Nextdoor and finally got the courage to put this here and let other people know my experience with her after processing wth happened. After being a loyal patient for 7 years, I experienced a shocking lack of professionalism. When my insurance changed and I booked a future appointment with a new PCP (as required when setting up my new insurance account, and Dr. Lu was not listed as a covered provider), she left me a scorned, unhinged, and angry voicemail saying I was no longer welcome as a patient. Turns out she was covered by the new insurance, but how would I know that when she's not listed in their network? The only reason she saw this other appointment was because I had to go to the ER for something under my old insurance and she was still my PCP. The ER told me to follow up with my PCP to see a specialist for my issue, and she saw the new insurance/new PCP appointment in my chart. Instead of simply asking me if I was switching doctors and explaining she was covered by my new insurance, she became very hostile and dumped me like I was her spouse and she caught me in bed with someone else. When we spoke and I explained my confusion/not knowing she was covered by my new insurance, she yelled at me, accused me of lying and "doctor shopping," and left me in tears. After profusely explaining the misunderstanding and apologizing to her, she offered to still see me, but I said absolutely not, not after seeing that side of her. Someone more concerned about their bruised ego (over an insurance misunderstanding) than my care and recent trip to the ER has no business being my doctor, or anyone's doctor for that matter. ​Beyond her volatile temper, in hindsight, she was always very dismissive of my symptoms and concerns. I've since been diagnosed with an autoimmune disease and allergies that she refused to investigate at the time. She even suggested I skip a follow-up for an abnormal pap smear. Her office is high-tension, staff are miserable, and her records are never updated in MyChart so it makes it difficult for your specialists to follow your care. Hands down my worst experience with any healthcare provider. I work in healthcare now, and work with a lot of different doctors, and none of them would ever act this way towards patients. As someone who works in healthcare now, stay away from Dr. Lu. She used to be close to 5 perfect stars on here if I remember correctly. It was one of the reasons I picked her back when I found her, but I'm sadly not surprised to see the other negative reviews.