Update: 6/7/22 The fence DID finally get finished. It was late, but done. Quality is good over all. No complaints there. Company needs to work on communication. a LOT of work on communication. Over all I'll move them up to 3.5 stars. When I bought a new house I needed a fence. I looked at a few places, got some quotes. For the most part they were about the same. I chose Kustom because of the reviews and because I wanted to support a small business. Frankly, right now, I can't help but feel it was a giant mistake. I should have known better when April showed up 30 minutes late to our appointment because she had forgotten she had scheduled me at 1:30 instead of 2. I nearly told her to forget it, but instead I turned around and came back to give them a chance. Mistake. I was told 4 to 6 weeks. At 6 weeks I touched base with them as I'd heard NOTHING. Not even if the supplies for my fence were here. It took a few days to even get a response. When April finally got back to me it was with the excuse that her phone had locked up and she had been unable to see anything for 3 days. Ok fine. I was told they were a little behind because they lost a lead installer. Ok fine. But that didn't happen the day before. They were clearly running behind before I even touched base with them. In fact I touched base with them on multiple occasions prior to that to let them know that A. I'd closed on the house and B. we had moved in and were ready for the fence to go in and C. to get an ETA on more than one occasion. At NO POINT IN TIME did they fess up and admit they were in over their heads. I VERY SPECIFICALLY ASKED IF THE FENCE WOULD GO IN BEFORE JUNE. I was told YES. I verified. Was again assured YES it would go in before June. I have to be out of town and the fence is a 500-600 difference when it comes to the dog sitter situation. Before I agreed to go out of town I asked IF THE FENCE WOULD BE PUT IN. I was told YES. Today is June 1st. I was told, by April, that my fence would go in the week of the 23rd. When I'd heard nothing on the 23rd I reached out. Again. I was assure the fence would still be going in THAT WEEK. I was given Joe's name and number. He said he would be here on Thursday. On Thursday he shows up and tells me he isn't going to get to it that week, it will be the week after. Assures me on Tuesday the 31st my fence would be going in. I verify this over the weekend as well. Tuesday rolls around and he tells me he is the only person installing because they now have no crews. Ok, fine. I'm told he will do the back chainlink portion first on Tuesday, then one side of the vinyl on Wednesday, then the other side of vinyl on Thursday. It is now Wednesday evening The chain link wasn't finished until about noon on Wednesday. There is only one panel of vinyl up. When I asked Joe I was told "it will get done". In the 2 days my fence has supposed to have been going in, Joe has been here only a few hours each day. I haven't the slightest idea where he keeps going to, but he's gone for hours at a time. He has spent less than 6 hours here total. My fence isn't even half way done, let alone 2/3 of the way done. Clearly this fence is not going to be done tomorrow either. I am about to call my card company and put the whole thing into dispute. This is not acceptable. I literally could have learned to install fence and done it myself at this rate. I am now going to be out a whole lot of money for a pet sitter that I had not planned on because I verified MULTIPLE TIMES this fence would be put in by now. I am NOT amused. April is clearly dodging my calls. They seem to be accepting fence work but can't actually get the work done. They are disorganized and have ZERO communication skills. I get they are short handed, but that doesn't make up for either of those. They've had nothing but excuses. This fence is costing me (WAS costing me I guess) 7K. Maybe that's not a lot of money to them, but it is to me. I've been stressing about this fence for WEEKS. Clearly I was right to be concerned. Honestly, even tho the fence supposedly has a lifetime warranty it's not going to be much good since these folks are going to go under at this rate. read more

Kustom Fence - After 2 days this is all that has been done. Not the picket fence is from the neighbors. The white piles are supposed to be my fence. - Fences & Gates Near Me

See all

We needed an old fence replaced I asked for advice on Facebook I've got a recommendation to look at these guys I also went to home advisors they gave me three names I contacted them all Kustom Fence was the only one to reply back promptly, reasonable price high quality fence. These guys are hard-working and think like engineers dealing with our sea wall and electric conjunction box on property line. We highly recommend and will often. Listen I researched them all and this is who we recommend. Alex & Janet Perrone read more

We paid a deposit on a custom fence in December. Chosen materials were expected to take 6-8 weeks. After two months, zero communication. We decided to modify our plans since materials were not received. Got a new estimate that was lower than the original. The fence was completed (no issue with installer). However, we couldn't get a refund on the portion we overpaid! Emails and April's voicemail are never returned. It's more likely to reach Joe. But, he promised to have our refund to us in a week, and didn't send it. (3 months later, we had to involve the credit card company and BBB) He also made a statement that he had to pay for the previous materials (though we were assured they weren't manufactured). That order should have been cancelled. I was a little shocked that they agreed to the changes, gave us a new quote, then-refused to honor it. Risky business- read more

Needed a 40' section of old wooden fence replaced with vinyl. Joe, the owner, came out and removed the old fence and installed a beautiful fence with a self closing gate. The job was perfect. Joe cleaned up before he left. We are very pleased with Kustom fence. read more

Just had Kustom Fence out to replace some damaged panels and replace a gate. Joe and his team did an amazing job!! I can't begin to say how nice and friendly they are, not to mention affordable. I would highly recommend giving them a call for any of your fencing needs. If I could give them a 10 star rating i would. read more

Very responsive, on time, does good work at a reasonable price. What more could you ask for? - Well, Joe knows his stuff and discusses options with pluses and minuses for each. I'll certainly call him if the rest of my fence falls apart - on this visit he replaced some gated sections that were falling apart and the result looks great. read more