Kiki does a phenomenal job and you can see that she cares about the caliber of her work. Thank you Kiki

I am pleased with the cleaning done by Ambryss. I explained the areas that erre were concerns from the previous visit and she made sure all of those and more were done. We have 7 additional area rugs down for our dog and she vacuumed all of them and then moved them to mop underneath. read more

It is Hit or Miss with this company. I've had several cleaners one not so good The second to were absolutely fabulous.

We had a deep clean and then every two weeks and it has been and incredible relief for me! They are attentive and do a great job!

We love Kustom Kleaning ! If your looking for a company to have your home cleaned well from a great team, book with them. You will not be disappointed . read more

I'm happy with their service. That are honest. Through and clean well. They show when scheduled date and time

On time, follows direction, great cleaning services provided, and always leaves a fresh smell! Haven't purchased any plugs since receiving service from CJ!!!! Definitely cost effective and exceeds the expectations!!! read more

I do NOT recommend this company. I had a scheduled time and when the girl showed up (over an hour late) she apologized and said she was backed up from the previous house and than had to take a 40 min drive to my house. Why would this company schedule my house with another house that's almost an hour away. I can't even be upset with the cleaner who showed up because she doesn't control where she is working. This company needs to do better at scheduling, answering phones and needs to do better with their employees. read more

We love Kustom Kleaning. WE have used them fr several years. They do a very great job and their staff is always so pleasant to work with. They generally cover everything thoroughly and if you give them guidance about something they will include that. We use them and our son and daughter both use them for their houses as well. read more

Kustom Kleaners has it going on. Although they are training new employees, they have added a Quality Manager / Trainer who is fantastic and has worked every facet of this job. She was training a few years ago when they first came to clean my house and I was so impressed. The owners were impressed with her as well, because right after I contacted Tiffany, the owner, to request her all the time, I found out that they had promoted her to the office. Although she was great at that as well, I think she wanted to work in the field again and she does a great job helping and coaching her new trainee-cleaners. With business growing for Kustom Kleaners, I'm sure she will be busy and I can't think of anyone else who would be as caring, patient, and thorough as she is, and her trainees see that, and see her professional, customer-focused communications with the clients, which is something that most businesses these day are lacking. Today, with her here with two new trainees, I got the benefit of every nook and cranny being cleaned, everything smelling wonderful and her constantly smiling as she trained and found joy in helping others. She still took the time to talk with me and it was just all around a great experience. If you want a cleaning company that cares about you, your home and doing a great job, you should most definitely give Kustom Kleaners a try. I feel great knowing that my hard earned money is going to a Christian-owned business with workers and owners who are not only serving me with understanding, care, and compassion, but they are also close to, and accountable to, our Father in Heaven. Thank you Kustom Kleaners for caring about all the small details that makes you stand out from the rest! Sincerely, Your Cary-bound Sister from Regency! read more

These folks are excellent and they always do a very professional job! We asked friends of ours for a recommendation and they had used Kustom for quite a few years and were always pleased. I know you'll be happy too if you choose to work with them! read more

Love KUSTOM Kleaning. So nice to come home to nice clean house. And rhe smell is wonderful. Everyone is so accommodating and friendly. The cost is well worth it. Best of all they change my sheets and make the bed. This is pampering to the highest. read more

I had the same problem with scheduling; i.e., never knowing when they were going to show up. I'd have a time confirmed only to get a text the day before with an entirely different time! And this after I'd arranged my schedule around the appointed time! Plus, I rarely got the same cleaner so I would have to take time from work to show the new person around. No amount of complaining changed these problems so I finally fired them. read more

I have worked with Kustom Kleaning for a few months now trying to be patient and trying to understand their scheduling. I originally requested to have someone come to my home first thing in the morning when their shift starts which I understand they start at 8 AM. So instead of them showing up at 8 AM they would show up at 9:15 AM, 9:45 AM, 10 AM. So I called Tiffani and she confirmed that there was a two-hour window which means yes my appointment is at 8 AM in the morning but they can show up anywhere from 8 AM to 10 AM. So that was my a concern because I need someone here at 8 AM not around 9 or 10 AM. But then they weren't showing up within the two-hour window either. So today I had a scheduled cleaning at 8 AM, I received a text message that my representative will be here at my home at 10:45 AM. I called the office and spoke with Tiffany and ask why was my appointment moved out to 10:45 AM. Tiffany stated that the representative was running behind and she would be here at 10:45 AM. 11:30 AM I called the office back to let them know the representative still wasn't here. I was told she was running late. At the exact same time or prior to the call that was a voicemail from Tiffany explaining that the representative would be here 11:30AM or 11:45 AM. At 12 noon she still wasn't here. When I try to call and complain to Tiffani as I really want to support local businesses but all I got from Tiffany was attitude and "if you're going to part ways just go ahead and part ways". Even though all the issues I was still willing to work with Tiffany and her company until her comment. I just needed my bathrooms cleaned! read more

If you're looking for a great cleaning service with a personal touch, try out Kustom Kleaning. We have been using their service for many years and wouldn't think about changing to another. They are friendly and efficient and when you find one of their extra touches, it makes you feel special. read more

My Kustom Kleaning Service was stupendous.....they actually left my home sparkling and I LOVE it. The Kitchen is so orderly & clean that I don't want to use it but of course you know the reality. I want you to know that I will use Kustom Kleaning again! read more

I had a move-out cleaning for my five bedroom and three and a half bath house. They sent three cleaners and got my house spotless! I'd definitely recommend using this company. I'll be scheduling them for monthly cleanings at my new house. read more

I used Kustom Kleaning for a move out. Outstanding Service! The ladies did an amazing job. Will definitely be using them again!!

Kustom Kleaning did an amazing job. It was easy to arrange and very affordable. The staff did a great deep cleaning with several custom tasks that really put them over the top as far as attention to detail. I will use them again. read more

Kustom Kleaning started cleaning my house this week. Wow! What an amazing job they did. I couldn't have been more pleased. My house has never looked so good. If you're looking for someone to clean your home, give them a call. read more

I would give zero stars if I could. walls and baseboards were not clean, streaks everywhere. my bathroom towel Rod was broken off as well as toilet paper holder, they were simply placed on the sink. The trash was left on my front porch, blinds still dirty as well as windows. read more

I came across this company via a Living Social deal. They do a great job when they show up. I live in a small 2BR Apt and they were able to clean and dust everything I had asked. The staff is very friendly and polite. I would have ranked them a 5 Star, however trying to schedule was a pain and call backs took several days, if not a week or two. read more

It would be nice to be able to rate them on their cleaning service, but we'd have to get through to book an appointment first. I have never experienced this level of non response from a place. No one answers the phone, calls aren't returned, emails are bouncing back. I'm very disappointed. read more

They did an amazing job. Everything is so fresh with a light, clean scent. The attention to detail..just wow. Pricing is very fair, especially with as great a job as they did. read more

Amazing! I came home to a spotless house and it smells so good. So thankful! The ladies workEd very hard on our house, paying attention to the little details, it's fantastic! read more

Kustom Kleaning rep. (Tiffany Rouse) came to our home (after having a conversation with her on the phone) to do a walk-thru/estimate. After sitting down with Tiffany and discussing Kustom Kleaning services, we could never get in touch with them to schedule a time for them to clean our home (despite multiple calls/text messages and emails). It's hard to believe that this company has been in business for 15 years (per Tiffany at Kustom Kleaning). The lack of customer service was that of a startup business that lacked the proper number of resources to do the work they are advertising, an office assistant to keep up with schedule appointments as well as lack of communication that ranged from a two-week period. To this day, we still have not heard back from them. I will NEVER recommend this company to anyone I know. My husband and I have never experienced such unprofessionalism. read more

I wish there were more stars to give! I have been using Kustom Kleaning for about 6 weeks, twice a month and I cannot recommend them more. Tiffany, the owner, is so great to work with - taking great care to work with us having a dog whom we adore who would run away if she got out of the house and who is not a big fan of people she doesn't know. She even texts me herself within minutes within any questions I had about when the team was scheduled to arrive. The cleaning is exceptional - the regular cleanings have the same results as the initial deep cleaning. read more

Hired them to do a one-time cleaning and it turned out great. They are coming again next week to start the monthly service. I'll post an updated review after a few cleanings. read more

DO NOT USE THIS COMPANY! THEY DO NOT RETURN PHONE CALLS AND DO NOT SHOW UP WHEN SCHEDULED. I would give 0 stars if possible. I purchased a Living Social deal, and it has been impossible to get them to come over and actually clean my house. Per the Living Social coupon, the method to contact them is via their website. I tried that in August, and received the standard "Thanks for contacting us" email, and then nothing. I then tried calling the company directly and emailing, still nothing. After over a month of no response, I contacted Living Social, who investigated. I think they were the ones that got Kustom Kleaning to call us back, because then I finally got a call in October and scheduled a cleaning. So, I arranged my work schedule to be home at our scheduled time (December 2), and then they did not show up. I called and emailed the company, and have not heard from them. It has been over a month. I will never attempt to use this company again. read more

OK service WHEN they show up. Not reliable at all. Very nice owner as a person but professionalism is non existent! I would spend time setting out sheets, cleaning up the clutter the night before the service and looking forward to a clean house when I got home the next day, only to not have my home cleaned as scheduled and no phone call. Many excuses would be used when I would finally get a call back. I would NOT recommend their services. read more

Strongly recommend Kustom Kleaning!!! They did a deep clean on my residence and I do not have one complaint. In addition to great service they were punctual and professional which is hard to find now in a cleaning service. read more

We were in a real jam, trying to move out (major move out!) and our apartment management gave us 2 days' notice that they were going to give our messy, dirty apt. a white-glove inspection. Horrible timing. But Kustom Kleaning Svcs made the time to come over and transform the apt to a sparkling, beautiful place. There was so much work to do that they spent two days on it, but their prices were very reasonable so we were able to afford it. The ladies were very nice and easy to work with, somehow managing to stay cheerful during the whole process. They came across some valuable jewelry of mine and gave it straight to me, instead of taking the less noble action I might have expected, and their honesty impressed me as much as their hard work. What they did with that apt was miraculous and I wouldn't hesitate to hire them again! They were just great. read more

I had an appointment today at 12pm for carpet cleaning which I scheduled weeks ago. I called this morning and left a voice mail for confirmation. As of 4 pm, no one has returned my call or shown up at my house. I am very upset by this as I went to great trouble to clear the floors and schedule someone to be at my home waiting while I am at work. I have tried calling multiple times no one answers. Now the voice mail box is full. I highly suggest avoiding this business at all cost. read more