1. Kustomer Kinetics

    1. Kustomer Kinetics

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    Arcadia, CA

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    Kustomer Kinetics

    5.0 (1 review)
    Closed 10:00 am - 3:00 pm
    Updated 2 months ago

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    7 years ago

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    Specialty Medical

    Specialty Medical

    4.7
    (57 reviews)
    14.4 mi

    Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

    On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.

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    Specialty Medical
    Specialty Medical
    My wife and two daughters along with myself enjoying a nice lunch together thanks to Doug

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    My wife and two daughters along with myself enjoying a nice lunch together thanks to Doug
    Arcadia Center Pharmacy

    Arcadia Center Pharmacy

    3.4
    (11 reviews)
    1.8 mi
    $$

    Arcadia Pharmacy Center is conveniently located in a plaza with Good Fortune Supermarket, right…read morenext to May Mei Restaurant, Yogurtland, and Chang's Garden, making it an easy stop during your daily errands. There's plenty of parking available in the lot, which is always a plus. It's also just across the street from a medical center that includes various clinics, Arcadia MRI & Imaging Center, and other primary care doctors, so it's a very convenient spot if you need to pick up a prescription after a doctor's visit. My family has been using this pharmacy for years. Their pick-up process is very efficient. The staff at the front are kind and helpful, and they have several people working behind the counter to sort inventory and make sure everything runs smoothly. They sometimes offer delivery services, which has been a big help on busy days. While they carry a selection of over-the-counter products like Solstice products, Tiger Balm, Cetaphil, and Vaseline, I do find that these items tend to be more expensive than at other stores, so I usually prefer to purchase them elsewhere. Overall, Arcadia Pharmacy Center is a reliable and efficient neighborhood pharmacy with friendly service. I recommend it for anyone in the area.

    For many years I had a very good relationship with this Pharmacy. I was spending 200, 300, 400 a…read moremonth on medication. Then I moved and haven't done business with him for a while. . today I'm back in Arcadia after having hip surgery. So I called Walter at the pharmacy who owns the business if he would please send me a bottle of certain over the counter medication I need. He refused saying I should get somebody to go to CVS up the street. Unbelievable. Who's all about the money because the medication I needed was not very expensive.

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    Arcadia Center Pharmacy
    Arcadia center Pharmacy 
631 w Duarte road 
Arcadia CA 91007
    Arcadia center Pharmacy 631 w Duarte road Arcadia CA 91007
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    Durable Performance Equipment

    Durable Performance Equipment

    1.0
    (1 review)
    1.0 mi

    I was very disappointed with the customer service at this company. They are located right next door…read moreto Congress Orthopedics where my husband was fitted for a cast on October 5th for a broken hand. The assistant/nurse at Congress sold us a Easy Self Wear Waterproof Arm Cast Cover for showering and we were discharged by a receptionist at the front counter of Congress Orthopedics and paid for the product there. My husbands cast was so large that he was unable to fit his cast through the opening of the cast cover and we realized this at home the next morning when he went to take a shower. The cast cover is in it's original packaging, never been used, and I had the receipt. My husband got his cast off October 31st a month after that first visit. At that visit I asked to return the Cast Cover. I was told by Congress that the cover needed to be returned next door at Durable Performance Equipment which I just learned was a separate company that day. I went next door and the employee there told me it had been past their seven day return policy and kept pointing to the sign on his desk stating their return policy in writing. First of all the assistant sold me something without checking to see if it would actually work with my husband's cast, second of all I live downtown so of course I waited until the next appointment to return it, and most importantly there is NOT a refund policy sign for Durable Performance Equipment on the Congress side. My advice is to let your customers know that Congress Orthopedics and Durable Performance Equipment are two separate companies and if you are going to sell your supplies on the Congress side make sure their staff is trained on fitting you for the product before selling, the receptionist should state the return policy or place a Return policy sign on the Congress side. Had that been done I would have made a special trip and returned it within the seven days. I should not be penalized for your poor processes and procedures.

    Kustomer Kinetics - medicalsupplies - Updated July 2026

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