Dr Frank Chow is a truly amazing physical therapist! I do not know where I'd be today without him. He is highly trained and extremely knowledgeable. He has been a therapist for over 20 years and is the owner of the place, as well. I'm so grateful to have had him help me through my shoulder injury. read more

The quality of care is the best-Frank the Physical Therapist, is thorough and compassionate, the PT aides are enthusiastic, and the facility is spotless. I was so discouraged at my progress following my total knee replacement but with Frank's help, things are looking up! read more

Great service, Dr. Frank is amazing and he focuses on all ares that hurt. I came in with shoulder pain Im only 42 years old. Ive been going in for about 2 months and I already feel the difference. read more

Called to try and arrange for an evaluation and was told they could not accommodate me for over a month and that I should find someone else. Not even a token effort to try and work something out. I suppose in a way I'm glad I experienced the lack of empathy and business savvy now as opposed to after I was already a client. read more

I love this place! It's upstairs at a mini mall right on Colorado boulevard in downtown Pasadena, good parking! Friendly and knowledgeable staff who remember your name right away! It's clean and constantly being cleaned and they have good covid awareness. PT,DPT Isaac Takeuchi Wanlass says this place has been here over 20 years! I would love to come here all the time except I live in downtown LA. I highly recommend this place for anyone who needs therapy! read more

See all

I'm rating Functional PT 5 stars mainly because of how they handled a financial dispute that arose between us. While the details are not important, what I thought was important was the way the owner, Frank, handled the dispute. I was pretty sure I'd be on here writing a critical review, but to my pleasant surprise I am here assuring you that this is a reputable business that you can trust will deal with you fairly. As far as the quality of the physical therapy goes, it was consistent with my experience at other physical therapists - clean, professional, and friendly. Also worth nothing that the therapist that worked with me was particularly good. I can't speak to the quality of all the therapists, but the one I interacted with taught me a lot and struck me as particularly good at his craft. read more

I had my first appointment there today. The physical therapist was late. When it came time to do my exercises I had no direction at all as to why I was doing the exercises. They also told me to do XYZ exercise for three sets of 10 and then just left me there. I don't know if I was doing it correctly there is nobody to guide me. I had no clue if anything I was doing was correct or working or what the purpose of it was. Not a great first impression I am not going back. I will ask my podiatrist to refer me to a different physical therapy office. read more

If I could give it 0 I would! I was recommended by Optum in which I love!! Explained throughly that I was referred from my PCP and united healthcare I was told that they can't run my insurance because they don't have anyone in office that processes billing in which I understand but the level of communication and impatience, lack of empathy and customer service is going out the window for me. The girl in front desk just kept telling me to call my insurance to check, in which I've checked I have a PPO insurance that I can only check when making an appt, once again understandable to a certain extent. Every other office has never had on using a system to run my insurance, I just feel like That's such a waste of time especially if you have to rely on a ride because you have injuries and can't drive yourself. Functional Physical therapy I was so excited to try you guys so I can have a progress recovery but you guys truly need to either update your system and or get more staff and also train your front desk to me more professionally and not just hang up on your client. I kept saying thank you and she disrespectfully just hung up. I was kind and gentle until she began to become rude & have zero customer service! No name needed to address the name but you guys know who's on schedule. Will be looking for somewhere in my surrounding city. Unfair for the Physical Therapist and patient like myself! read more

Went to Functional P/T for 24 visits for a back injury. I was trying to not have surgery Frank evaluated my condition and got right to work, he put me on a plan that worked very well for me. It's been over a year and everything is working pretty good. Frank and his team are the best! read more

Went here for PT for 10 weeks after a nasty sprained ankle. It was easy to make future appointments or reschedule if necessary. Lots of parking and great accessible location. I worked with Wayne and he was fantastic--very amiable personality but fun too! I tend to ask a lot of questions (incessantly) to get educated and he patiently answers them all. The support staff are all good, but not as "friendly" as Wayne, though, but it's not a deal-breaker. My husband currently sees Frank and he likes him a lot--very pleasant and knowledgeable! read more

Functional Physical Therapy worked great for me! I came in with a pinch nerve in my neck with a lot of pain. The staff are very helpful, nice and accommodating to get you an appt you need. Dr Wayne Wu, my therapist has great bedside manners, always took the time to work with me and answer all my questions. It was a great PT experience and I recommend Functional Physical Therapy. read more

DR Chow and his staff are top notch in my opinion. Gave me a plan and steadily I've been improving. Another thing that impressed me was that the staff seemed to remember names and not treat you just like another patient. If the staff is reading this , please take this is in the best way possible but I hope that I never see you guys again. read more

Jonathan is the best. The entire staff are wonderful and caring. I have been going since my shoulder surgery and they are really helping me gain my range and motion back. On top of that, they are fun. Every session, although it is work turns out to be enjoyable. They have also recognized my knee problem and now I am being seen by a rheumatologist who is helping me with it and will also send me to see them. read more

I had 2 shoulder surgeries, and was very happy with the Doctor and staff. They are approachable, super friendly and professional. I highly recommend. read more

Such a great place! My daughter hurt her knee and the dr and technicians have helped her so much making her stronger so she can get back to playing volleyball. Dr is very informative and I love their flexible schedule. read more

Whenever, I need service on the body! I come here! After a referral from my PCP and authorization letter from my HMO! Tweaked back - Came here! Bad knee - Came here! Bad ankle - Came here! After surgery, came here to get back into shape! Always, professional staff and excellent exercises to get back on track! Sports/Active Oriented Therapy, Highly recommend for your PT needs, esp if you are into sports or have an active life style approach! read more

They should be dubbed dysfunctional therapy; little, basic skills for therapy and their intent is ti maximize profits as a business. VERY little concern for their patients. I filed a grievance with SCAN about this place. read more

Liars and cheats. The person Frank Chow could not get a job as a jr. High gym teacher with all he knows about P/T. No therapy was done for me and i was just sent home after 20 minutes with a copy of a page from a magazine with some exercises. The other staff is sketchy as well as they were walking around in thongs and their pajamas. SCANDALOUS. read more

By far one of the better physical therapy clinic. Plus it is not md owned. I hate the thought that they might be sending me to pt knowing that it wouldn't work but want to sound sincere that we can go conservative then it doesn't work and we have to have surgery. Wow really pay co pays and pad the md pocket. Then go again after surgery... Frank is awesome he is caring, professional smart and just the best. His staff is also the same. Liz, Jonathan and Michael has been there since I have gone for my injuries. Support a physical therapist owned facility read more

Dr. Frank and his staff are excellent! They are professional, attentive, compassionate and friendly. They helped me regain strength and increase my mobility from an ankle fracture and torn ligaments, which minimized pain in other parts of my body from overcompensating. Everybody in that office always made me feel comfortable. I appreciate that Dr. Frank takes the time to see his patients every time (he really cares!), and there's consistency in the staff who are focused on YOU - this wasn't the case at my last physical therapy place. Facility is clean and also has a nice view of the mountains, which is an extra plus! read more

Useless. It didn't help my shoulder except only pain when I went for therapy. I then went the other therapist, he worked on reflection area not directly worked on my shoulder, it helped so much, no pain at all. My shoulder eventually heal itself, don't really need therapy. Waste money! read more

This place is the BOMB!! Awesome service and team. I will always and forever use them when needed. Thanks to all of you.

Loved my experience here... Dr. Frank is great... came in for a herniated disk and bone spur that led to numbness in my hand. Left feeling so much better. read more

Frank and the staff are excellent to work with. They handle everything in a professional, efficient manner. Frank patiently explains the therapy and monitors success. Chris and Kim are motivational and even at times, fun. My rotator cuff injury was debilitating and interfered with every day functions. After only 12 visits I improved so much that self help at home is the next step. I could not have done this without the expert team at Functional Fitness. Thank you. read more

This is a GREAT place to get Physical Therapy! I highly recommend it, as Frank really knows his stuff! VERY professional, knowledgeable, keeps current... I must admit, I primarily came here because they'd take my insurance and had a good view. (Hey, it's important! LOL! And actually, it's a FANTASTIC "birds'eye view!") But I was pleasantly surprised by Frank's personable, caring manner, and the highly trained & efficient team he's got working there. I want to always be nothing short of Straight-Up Honest in my reviews, so I've only docked them one star because some of the staff there could really stand to smile more & be more "friendly." If they'd ALL shown excellent customer service like that, I would have made it a "5-star" place. I went weekly for two months this past summer, and that was my experience there. Still highly recommend, & maybe the staff will now get "friendlier!" ;-) read more

Dr. Frank Chow is the man. Nagging rotator cuff tendonitis that would not heal over 4 month period. I was down in the dumps thinking I had a problem that won't go away and had to live with it. Started a 6 week program with Dr. Frank not expecting much to happen. After first session there was a slight change. It just got better and better and after 5 weeks I am almost back to normal and feeling way up about the whole situation. Dr. Frank really explained how the exercises would help me and in a very detailed way. He knows his stuff. Always gave me hands on every visit and cannot recommend him enough . Good physical therapy works wonders. read more

Frank and his staff know how to take care of his patients! I had some shoulder and wrist issues and people around me recommended Frank. I called them up and made an appointment. I've been to PT places in the past and usually the first meeting is to just get a diagnosis and work out a plan. Not here! Frank immediately put me to work and got a session in. Very spacious and clean. His staff was cordial and very attentive once I completed an exercise. Highly recommend! read more

Went to a local neurosurgeon after an MRI indicated I had 3 herniated disks in my neck impinging on my spinal cord and 1 bulging disk as well. He found that one of my disks had actually ruptured (splintered into pieces). He indicated that it was greater than a 50/50 chance that I would require surgery on my neck to completely remove at least one of those disks and install a metal strap between my vertebrae but he wanted to make sure so he sent me to Frank and his staff with a strong recommendation. I was in soooo much pain that I just wanted to get this over with and get on with the surgery. I had completely given in to the "fact" that I would need surgery. This turned my life around in just one treatment. Who ever thought posture and stretching was so important! Frank and his staff worked with me on correcting my posture and utilizing proper form when exercising. He performed acupressure on my back and shoulder and sent me home with four stretches to do on a daily basis. This alleviated excruciating nerve pain that went down my neck into my back and into my shoulder, down my arm and was making my fingers tingle and sting 24/7. I have regained even more dexterity in my grip with the second treatment. Can't wait to see how much more improvement I gain by the 8th and final visit! read more

I was referred to this office by not only my neurosurgeon but also family and friends after a recent back injury which required surgery and left me with some decreased motor function and neurological deficit in my lower extremities, and I'm certainly glad I was. Frank and his extremely knowledgable staff were just the people I needed to help me get back on my feet and able to enjoy life once again. A custom plan was tailored to isolate key muscle groups in order to help me regain the strength in both my core muscles and legs and get me back on my feet and walking on my own. After just sixteen sessions (and certainly not easy sessions either) coupled with a two and a half month recuperation period since my surgery date, I'm now walking on my own again and have just recently returned to work, all thanks in part to the great staff at Functional Physical Therapy. read more

I highly recommend this business. Dr. Frank Chow and his staff are excellent. I fractured my T3 vertebrae and they helped me both physically and emotionally. I went to this facility twice a week for a little over two months. When I first started going I could hardly turn my neck, had constant headaches and had major back pain. The staff helped me very patiently, friendly and professionally to repair and strengthen my muscles in my back. After every session, Frank spent time with me asking about my pain and progress and stretched my neck to relieve me of pain and to help increase my ability to turn my neck; the whole time giving me positive reinforcement and providing me with hope that at times I was lacking. I have been back to work full time now for three months and I don't think I could have done this without the superb physical therapy from Frank Chow and ALL OF HIS STAFF. I will be in their debt forever. read more

My first visit to P/T Frank was able to really nail down some ancillary issues I had with a hip injury. He took his time and really made me think about my condition and what actually led to the injury. His "hands on" approach was beneficial in my road back to recovery. I highly recommend FPT for any of your rehabilitation needs. read more

After a terrible PT experience elsewhere, Dr. Frank saved my knee. There was only a short wait time to get an appointment and once in the office, I have never had to wait for more than five minutes to get started on my therapy. Frank is thorough and attentive, and took his time with me to ensure that I was making steady progress in my recovery. His staff makes certain patients are doing the exercises properly and Frank checks in during and after each session. His advice regarding exercises, shoes, and a home program were very helpful. I was certain I would have to cancel a vacation which included a lot of walking. However, with Dr. Frank's guidance, I was able to go and even hike without pain! I would highly recommend Functional Physical Therapy and Dr. Frank. read more

By far one of the best places to get Physical Therapy. The entire team is extremely helpful, knowledgeable and professional. Special thanks to Dr. Frank and to Jonathan for always being so nice and always smiling and making all patients feel important. read more

I know this review was way long over due, but Frank saved my life. Frank did an evaluation, and he found out what my problem was before any of my doctors and specialists. When Kaiser lied about my problems, it resulted in me having perm nerve damage. I started to loose complete feelings to my legs and later to my whole body. After evaluating me he told me I should see Dr. Withers. I was not able to see him until later on in my life while in the ER. But I found out later, I had central spinal cord injury. It was confirmed later from UCLA, USC, Taiwan, Europe, and Canada Neurosurgery directors from various hospitals and countries that it was very severe and I wouldn't live much longer. Kaiser refused to do my surgery and to give me a second opinion saying I already got one, but because it was unauthorized they weren't going to use it. Which also seemed to piss off my social security disability judge. I later found out by pushing myself I ended up hurting myself and having perm damage which nearly cost me my life. I am a very unusual case because I pushed myself very hard and pretended like I was not hurt. I also thank Kevin, an Alta Med doctor who was new and now I heard a director, and Casa Colina and Fortanase Drs. for helping me through very hard times and taking me as a special case patient. All my other doctors were puzzled, because Kaiser had lied about my MRI results. But not Frank. They told me something different then what they put in their reports and changed their reports. Thanks to Frank I have another chance at life. Many other Physical Therapists, tried to push me hard and maximize all of my PT hours so they can get the most out of insurance and I would push myself because I wanted to get stronger. Not Frank, he really cares about his patients. Frank said it was unethicial and immoral to get paid if he is not doing his job correctly and not helping someone. read more

I'm giving Functional Therapy five stars even though it deserves many more. I've had back issues for years and have been to many orthopedists, acupuncturists, chiropractors as well as physical therapy. From the very first encounter with Frank .it was clear that I was in the care of an extremely knowledgeable and proficient therapist, the entire staff was also very caring and engaging, insightful and prepare return to health. It was at once calming and inspiring. I realized that I had not just the possibility, but a certainty of becoming myself again, moving with joy and confidence rather than the pain and apprehension that plagued me for several years. I want to thank Frank, Liz and Kim again for all they did for me. The passion you and your office staff have for your job reflects in the way you treat your patients. I am very lucky to have had you as my therapist. You are truly an asset for any corporation and I cannot thank you enough for the time and dedication you and your staff contributed in making my life much more meaningful again. read more

Functional Physical Therapy is great! Frank and is staff are super nice and I enjoyed every visit I had there. My goal of strengthening my neck was achieved quickly and I left with exercises I can do to maintain it. Would recommend it definitely. read more