Just pick my dog up, was told it would be 55.00 same as i always paid... I got there it was 65.00 said it took longer. On top of that they did not trip his head or face, his head had not been washed. Also, they did not blow the hair off of him, he was cover in loose hair. read more

I called and made appointment for my baby Cooper for a full body haircut, My appointment was made by the New Owner, Well took him and confirm with the lady at the front, Well I never got a call that he was ready for pickup, After 6 hours i called and the owner said he was done, And he informed me that Cooper didn't get a full body cut he only got a trim, I told him That he made the appointment for Cooper, He informed me that they didn't have anyone there until next week, I told him he didn't tell me that, And he basically called me a Lier, So I go and pick him up, He looked the same when I drop him off, They did give him a bath, This New Owner is Very Rude and doesn't care about Dogs or anyone, Oh And I had to pay 45.00dollars for Absolutely Nothing, Please if You Love and Care about your babies Don't take them there read more

Piss poor new owners that turned away a 16 year client that had an appointment today and not honoring appointments made before take over! They clipped my dogs nails 2 weeks ago and was told then of her appointment today and still turned away! BAD BUSINESS and very unprofessional!! Stay away from the new owners cause this shows they have no loyalty to great clients! read more

This is a late review, but I boarded my dog here in January for a quick weekend trip. Seemed okay when I dropped her off; the place was clean enough and there was a small cot in the kennel so she wouldn't have to sleep on the floor. The man who helped me also told me about their camera app and helped me download it so I could check in on my dog. I got my dog settled in, left the facility some emergency contacts, and left. That was about as good as it got. No problems with the camera during the day, but each night around 7pm, the cameras would go out, like an old fashioned tv with bad reception. I had to come back to the area due to impending snow and when I got my dog home, I noticed she was peeing blood. She had developed a UTI, and the vet's opinion was that she hadn't drank enough water while I was gone (she also had to get IV fluids). If you love your animal please don't take them here! read more

Did a great job grooming my cat. Her nails, hair, and ears are so clean. I will be back again for sure.

Been taking our Golden there for several years. Teri and her crew are great. Hard-working and our pup always come home beautiful and happy. Good folks. Highly recommend. read more

First time customer. Took our Bassett hound there for bath and nails.. he came home limping and lethargic.. and his ears were still very dirty.. We will never go back.. pet owners beware. read more

First let me say that I have had my 16 month old Shetland Sheep dog groomed at Kut and Fluff Grooming and they have groomed him without any issues. When we recently boarded our 16 month old and 3 month old Shelties at the facility we were appalled at their conditions when we picked them up after 5 days. They were covered in dried feces and the smell of urine was horrible! We had taken a small crate for our young puppy to help her feel safe and when we picked our dogs up, their blankets and toys were stuffed into that crate soak with urine and feces! We called back to Kut and Fluff and spoke with a lady named Victoria, she made several excuses and after further conversation she said that it was difficult to enter the room where they kept my 3 month old puppy, because she was growling and her ( this puppy weighs 6lbs) and the puppy has never growled at strangers, children in the neighborhood, or even the Vet.... I can't imagine working in a facility that boards dogs and not being trained to handle a puppy. Also I had listed 2 emergency contacts for any problems at all and neither of them were contacted to go and get the unruly puppy! We then spoke to the owner, Boyd and he just made excuses! We paid extra for the indoor individual rooms and we're told that our dogs would be walked 3 times per day! I will never use this facility again for boarding or grooming! Button line both of my dogs were very dirty and nasty when we picked them up! I do not recommend! read more

Live these women. They are amazing and let's be clear my female corgi Highland was NOT a good canine citizen. My other 3 dogs were great and they did incredible with them. read more

Beware when boarding!!!! Don't be fooled by Cameras i assure you they won't help if something is always directly in front of them or Just get a message failed to load. I am not the type to complain And in the past had a positive experience with Kut and fluff but the most recent experience will definitely be the last!!! The condition the furbabies were in when picked up was appalling and broke my heart they had to suffer at kut and fluff for a week. Last week I dropped my 2 Big happy healthy fur babies off and returned a week later to pick up 2 very sick dehydrated filthy (days of fecal matter caked on them) and emaciated fur babies (each loosing 15 lbs+). Less than 12 hours after pick up my female was barely able to stand and loss all of her coordination which resulted loading them both up and paying for a emergency vet visit. While boarding they contracted coccidia and another parasite by our vet or the lab at Virginia tech. This is probably from not properly cleaning and disinfecting the bowls And kennel run areas. Treatment is ongoing and praying this is it. When picking them up we were told our girl had diarrhea on and off during the week but was unable to tell us any details of when it started and they gave her 4 Imodium daily.. first they are NOT vets and should not give any medication this actually made it worse. While away I was not called or notified in any way of any sickness or I would've came back to pick them up. The cameras sounds nice but they had a broom directly in front of them obstructing the view if I could see anything for whatever reason they wer not in the run at all. I tried to call to See if it could be moved and check on them but no one ever answers. Furthermore the feces and continued fly bites was inhumane to have left them in that condition they are a boarding/ grooming facility if they cared that would not have happened. read more

Doggy Day Care: An Abingdon vet recommended Kut and Fluff for doggy day care. I chose them based on the vet's recommendation, having challenges confirming with providers on Rover, and after speaking with Boyd at Kut and Fluff twice. They give 3 walks a day, have an app for seeing your dog, and a quieter section with fewer dogs which he definitely needed. They were easy to work with and great about ensuring they had the vaccine records which was reassuring given it's a kennel. My dog came home safe and sound each day. read more

I've never had my dogs spend the night there, but they do a great job with washing and bathing our dogs! We have a Siberian Husky and a German Shepherd which both have a ton of hair! After taking them to Kut & Fluff, they don't shed for a week! They have always been great with my dogs. My dogs also love seeing them. I would definitely recommend their basic grooming package! :D read more

I've boarded both of my dogs and they could not have treated them better. I love the fact that you can watch your dog 24/7. The staff is friendly and extremely helpful. They deserve more than 5 stars!!! read more

I read great reviews on this place so I thought I would go in a check out their boarding facilities. While waiting to get a tour I witnessed a young lady grooming a dog. The dog started pulling away as I'm sure some will but the lady first hits the dog under its mouth with scissors. She then pulls the dog up by his ears and puts her hand around its neck pretty tight. I did report this to the owner so I hope something is done about it. Needless to say I walked out without viewing their boarding area. Dogs will pull when being groomed but you never treat an a animal this way. read more

These people are too heavy on the Kut. I understand that cuts can happen, but my 9lb dog has a massive cut on his underside (approx size of 50 cent piece), and NOBODY let us know about it. They didn't mind taking our money. When questioned a day later, they went with the "i didn't notice anything I'm sorry that happened". It is 100% not possible due to the size of the cut that this went unnoticed. These people are not trustworthy read more

My dog is like my child and Kut & Fluff is the only groomer is trust with him. I have been bringing Tank here for regularly grooming for a while and have never been disappointed. They make sure to get a clear understanding of what I want done each time. read more

My wife arranged for our two Chiweenies to stay 3 nights at this facility. We were coming from out of town. The owner seemed very accommodating, polite and helpful. First thing that went wrong was one of the dogs was suppose to be housed totally inside - in their mature section and the other was supposed to be in an indoor/ outdoor run. Well when we got there the owner said they only had a indoor pen, so we had to put them together, which is not good for them because the one has seizures and the other could hurt her when seizing. They were supposed to be fed twice a day and walked three times a day. We dropped them off around 1ish on a Friday. The place seemed very clean . We left and he said "Don't worry about your dogs and don't spend a lot of time looking at them on the app that he set up for us to see how they were doing, that they would be fine and they will adjust. We looked on the app to see how they were doing around 4:30- 5:00, never seen them fed or taken out. They closed at 5:30. At 7:15 in the morning the lights went on in the kennel, he said the dogs would be taken out at 7:30 am and at 8:30 the dogs still hadn't been out of the cage so the one that was suppose to in an in/outdoor run pooped and peed in the pen. The other dog was trying very hard to cover it up with her blanket, she was very stressed, because not use to having to be in place with feces and urine. We left from where we were staying which was 45 minutes away to the kennel. We got there about 9:30 am and the dogs were still not taken out of their pen even though dogs on both sides had been attended to. At this point we are 16 hours without our dogs being taken out to pee or poop and we couldn't tell if they had been fed at all. When we approached Mr. Hodgson we said that we were there to pick up our dogs because it wasn't acceptable that they were not taken out of pen for 16 hours and he said oh your dogs are just getting ready to be walked. He didn't argue with us and took us back and got them out of the pen, their nails were not trimmed which he said they would do the day before and we walked out the door with soiled blankets and smelly dogs in hand. It took us hours to wash the dogs and blankets and I forgot to mention that we don't think they had any water the whole time either. Our 13 lb. dog drank half of a bottled water. They stunk from one night in that pen. We will never go back to that establishment again. Mr. Hodgson did say when we dropped them off that they are usually full on the weekends, so we think there must not be enough help for that amount of dogs, and ours just got forgotten in the mix. So sad that our first experience boarding our dogs was so bad and there won't be a second time. read more

Was able to tour the facility. They offer 24hr surveillance to owners for overnight stays. Very clean and tranquil environment. The owners are awesome and extremely caring. They were very welcoming and understanding with our foster dogs first trip for grooming. Definitely recommend to all the fur families out there. read more

When I dropped my dogs off to be groomed the employees seemed very unfriendly. When I arrived later that day the lady that got my dogs was very hateful. Once I got my dogs home they seemed very traumatized by their experience. I have since heard of other people having bad experiences here also. One lady told me that her dog looked like it had been kicked in the belly and had a wound on its underside. I do NOT recommend this place to anyone. read more