Their neglect killed our Yorkie! 5/20/23 They fed our dog treats (we suspect more than just one) that she wasn't supposed to have. We told the owner Laura she can only have food from the bag we brought with her. She said no problem, we'll take great care of her. When we dropped her off we left verbal and written instructions with her food and reiterated that she gets pancreatitis easily and cannot have anything but what we brought for her. On Friday 5/19 our Yorkie that had been staying there since 5/13/23 started throwing up and had diarrhea(common reaction to eating things she isn't supposed to have). She admitted Charli had "stolen" a treat from another dog on Thursday. The owner who we thought surely had the ability to assess her condition did offer to take her to the vet if we wanted but had no sense of urgency in her voice and when questioned about her condition she stated she was acting fine and was up and running around. (Not normal when she's sick). She assured us she'd be with her another 6 hours and would monitor her via camera that night and let me know immediately if her condition didn't improve or worsened. We heard nothing else until the next morning. We received a call when we were coming back from vacation 5/20 and were told Charli had passed. No apologies, wasn't her fault, excuse after excuse. But she did say we'll clean her up. I wonder why? Could it be because a dog that has diarrhea and vomits all afternoon and night isolated in a cage suffering and actively dying needs cleaning up. The story has changed multiple times..even during the course of each conversation so we may never know the truth but can only speculate that she has no professional experience with animals and cannot assess when they are in danger. (God if we'd only have thought to ask specifically and didn't just assume all of her "years" in the business equaled knowledge of animals) Another reviewer said she made him come get his dog for the same issue And her response was "vomiting and diarrhea can cause dehydration and the dog can die" yet I get no sense of urgency and none of the same concern for our little girl. She knew. She had to be in distress when she called me yet she assured me she was acting fine. She assured me she'd call if it didn't stop or got worse. I can only assume they put her in a cage to keep her diarrhea and vomiting from making a mess and left her to die alone in a strange place for the next 12+ hours. Unacceptable. Completely avoidable and unacceptable. We didn't get the same courtesy God how we wish she'd have insisted we come get her or have had enough knowledge to know the vet was needed. Was she afraid of another bad review? Was she afraid because she knew Charli was sick because of their negligence?
We had Charli for 11 years, had a vet checkup on 5/12/23 to show them she was healthy. And by them not doing their job, they killed her.
I can't state this enough...... DO NOT TAKE YOUR ANIMAL THERE! We don't want what happened to our baby to happen to your pet/family member. read more