I had a very frustrating experience with Cape Fear Smiles and would not recommend them based on how…read moremy billing issue was handled. I went in under the understanding that my visit would be covered by insurance, but later received a $170 bill for additional services that were not clearly explained or authorized beforehand. I even asked if anything was owed upon completion of the initial appointment I reached out multiple times to dispute the charge and asked for documentation showing that these added services and costs were disclosed to me in advance. Instead of receiving a meaningful response, the account was sent to collections and I continued getting payment demands. My issue is not simply that insurance did not cover something. My issue is that I was charged for services I do not believe were clearly explained to me before they were performed. The lack of communication and willingness to resolve the dispute has been extremely disappointing. Patients should be told upfront what services may result in additional charges before those services are performed. Based on my experience, I would be very cautious about billing here and would ask for everything in writing before agreeing to any treatment.

I was chared $318 for an airway consultation. There was no x-ray, no camera up the nose to look…read moremore indepthly at the problem, it was basically "We really cant' help you, let me refer you to these other doctors that may be able to help you". If the $318 would have been applied towards a therapy session or some additional benefit I could see perhaps justifily the prepaid amount. Other than that, the staff and doctor are both very kind and delightful. Seems like a great group of people but I feel the prepaid consult fee was a waste of money.

great experience!!!!!!!! Dr. Steve did a 45 minute root canal no pain. I was even laughing. got…read moremy permanent crown within one week. Super terrific and friendly staff.

Wilmington, North Carolina downtown office…read more Nice people. Endless texts, emails, and phone calis to the point of harassment. Today I was called again by Heather with another sales pitch concerning a procedure that I told them in person I didn't want. Right after I said no to the solicited procedure and not to call me again or I would find another dentist, Heather immediately called back. The harassment is hopefully over without further action. Riccobene seems to care for my wallet than they do my smile. Shame on you Ricobene. Shame on you Riccobene for your system of endless harassment. Why can't I leave 0 stars? And yes, I found another dentist. There are better ones everywhere.

This was my first visit to Southeast Smiles. I have gone to several dentist in Wilmington, but was…read morereferred to this office by a very dear friend after she also started getting care at this office and was very pleased. From reception, to the technician I interacted with, everyone was incredibly friendly and welcoming. I also appreciated that I was seen close to the scheduled time and never felt rushed. Once the technician brought me back, I went through a quick X-ray and was led into the exam room. The room was clean, organized and comfortable. Again, within minutes, the dental hygienist arrived and started her routine. I'm very particular about following up with dental care and exams. I floss and brush frequently, and take pride in my teeth. Nevertheless, this dental hygienist took her time, and was extremely detailed in checking the health of my teeth, and even better, she was meticulous with a very detailed cleaning! I can say that in all my years, she is most definitely the best Dental Hygienist I've ever had! Great job! Next, I was welcomed to the practice by a super down to earth and friendly dentist: Dr. Panchal. We went over any concerns and and oral history, and, of course, he studied all of the X-rays taken. He proceed with the oral exam. Dr. Panchal patiently explained his findings and discussed his recommendation, treatment plan, and timeline. I'm pleased to say that my first visit was above average! From professionalism, welcoming and very clean environment, detailed staff, everything was perfect! Dr. Panchal has a great personality and I can see how he sets a wonderful standard which staff fallows. His wit, and lack of pretense were great, and even better: his knowledge, his ability to put the patient at ease, and his communication skills were wonderful! So, if like many, you're nervous about going to the dentist, I strongly recommend that you give office a chance. They are fantastic and I think you'll be pleasantly surprised!!! Nice job, everybody! Wilma Alicea Visited 10/1/2025

They are the best, too bad my insurance dropped them. I'm having a hard time finding a dentist that…read morematches their cleanliness, professionalism, and kindness!!!

Doctors Casey and Eric Burns are SO FABULOUS that despite having left North Carolina three years…read moreago, we still travel from the Washington DC area to Wilmington every six months for our cleanings and check-ups. The staff are all exceptionally friendly and competent. Hygienist Katie is wonderful and very thorough.

I have gone to these dentists for more than 50 years. They can do difficult procedures that many…read moredentists can't do. I have come from out of town after I moved to North Carolina. I will return to them because they are the BEST! Everyone is very friendly and knows what they need to do. Dr. Bill is awesome!

If you need dental work then this is a great place to go. Mr. Edgerton is a nice guy and Taylor…read moreGlenn is beautiful inside and out. Their staff meets every morning and they create a game plan. Great idea! All of the staff are friendly and attentative. Kudos!

Edgerton and Glenn are FABULOUS!!!! The staff is SUPER friendly and attentive. My mother, C…read more Hunley, is disabled and paralyzed. The staff at Edgerton and Glenn were so considerate, thoughtful, and caring- You feel like family when you are in their care. Taylor Glenn came in, examined my mother, and explained everything we needed to address. She presented us with our best options. Even though Edgerton and Glenn said they were not able to help my mother personally, Doctor Glenn promised to reach out to some fellow colleagues so together we could get the best care for my mother. I am currently waiting to hear something back and looking forward to my mother being able to take care of her dental issues. Thank you Taylor Glenn and staff for all your time and effort to make sure my mother is going to be healthy. Thank you for helping me make sure she has some teeth so she doesn't choke and die while she is trying to eat.

Actual painless dentistry - even those front injections he manages to do with little or no…read morediscomfort. He's a perfectionist and as busy as he is, he will not stop working if he's not 100% satisfied. I'm so glad I called his office (I guess I liked his last name).

Dr. Dube is that dude. I have gone to Dr.Dube for over 8 years. He is a gentle and caring dentist…read more Extremely conservative on his dentl procedures. He attempts to persevere as much of a persons natural smile and teeth as possible if work needs to be done. He believes in the beauty of a natural smile and would never upsell you on any product or unnecessary procedure. I know because I wantef veneers and he talked me out of them. Go figure. If you have a dental fear or concern, Dr. Dube's personality and calm aura will put you at ease.

I wrote a review a long time ago. Since then, I began having extreme tooth sensitivity like never…read morebefore. I hate to admit it because I have always been a "clean cut" kind of gal, but I fell into a deep depression three years ago. I started taking all sorts of antidepressants, anti-anxiety meds, weight loss drugs - all on top of years of heavy coffee and sugary drinks. It wasn't until I fell into the deep hole of disposable vapes that doing things like eating popcorn suddenly became excruciatingly painful. Sometimes I would eat an almond and it would feel like there was lightning going all of the way down to the roots of my molars. I am pretty tough, but even after being numbed over multiple times, I could still feel it when dental work was being done. Throughout all of this, Dr. Bland remained patient and continued to check in with me. He could tell if I made a small movement that indicated my discomfort and would see if I needed a break or more numbing relief. Thankfully, I am no longer having any of the sensitivity since I stopped consuming large sums of coffee, sugar, and most especially since I stopped vaping. I love everyone who works with him. The fact that he has people who have been by his side for close to a decade or more really says something about who he is as a person. I have been moving around my whole life and have been to many others. He is genuinely the best I have visited. The office is immaculate, beautifully designed and simply top notch. Plus there is a spa on the second floor that gives great massages. I never thought I would think of a place like this as a little oasis, but I certainly do now.

After several thousand dollars, I have dentures that are uncomfortable , don't fit, and unable to…read moreeat with! Would not go through this again, could have just had my teeth pulled and would have been where I am today! Last fitting, was told they could do nothing else for me! I do not recommend!

I just had my second cleaning appointment at Dr. Miles' office. Both times my experience has been…read morethe same: 1. A clean and comfy reception area where I feel like I am at a well loved home, where care was taken with the decor to give patients a relaxing and welcoming experience, not a feeling of being a product in an assembly line like at other dental practices. 2. A receptionist who smiled and made eye contact, politely asked the necessary information, and remained pleasant for duration-this is important because it is lacking at dental offices where front office employees often act as if patients were a chore. 3. A competent, thorough dental professional named Andrea, who did probably the best dental cleaning I have ever had. 4. Dr. Miles greeted me, checked work done, and even referred me to a dermatologist for treatment of a growth she noticed on my skin. I live at walking distance from two dental practices in the area. I was a patient at both. I prefer to drive 15 minutes to Dr. MIles' office. If anyone is going to invade my body by placing their fingers in my mouth, I need to feel that I can trust that person. I trust Dr. Miles and her team.

DO NOT GO to this dentist whatever you do. I had been a patient of Dr. Miles since 2016, I trusted…read moreher and she has completely destroyed my mouth. Not to mention I am in my 20's and have a lot of life to go in my teeth. In 2024/2025 she had told me I had some very small cavities starting and she recommended fillings to prevent any worsening. Since those fillings I have had nothing but issues. Not only did she crack my teeth she caused extreme sensitivity and I am now up to $8,000 worth of dental work done to fix her mistakes. She knew she messed up and tried to have her daughter fix her mistakes but not even that could do it! She cracked my teeth when doing the fillings and then sent me home. I then noticed and called and told her what she did. She supposedly "fixed" them but can confirm that did not happen based on a second opinion. She did poor fillings and I am still having to have hers removed and fixed. Not to mention she completely messed up the crown of my implant creating a large food gap. Most dentist would redo the crown until it's right but not her I was told "you'll just always have to have floss" EVERY piece of work she has done I am having to have fixed. I am having to have a new crown made and placed on my implant because hers was horrible, I am having to have all her fillings removed and replaced because it's "terrible" work. Having to have my bite fixed because of her TERRIBLE TERRIBLE WORK! I went back several times telling her something was wrong but was always brushed under the rug and told to use sensitive toothpaste. Turns out shes just a horrible doctor and doesn't want to fix her mistakes. She messed my mouth up so bad she couldn't even fix it. Save yourself the trouble and go elsewhere! I've been having to have her mistakes fixed since I left this practice and I'm still dealing with issues she created. Leave while you can because you will end up paying for it in the long run. When she retires you will be having to have your mouth fixed! Horrible dentistry work clearly she had no idea what she was doing