He was so patient and understanding and very accommodating! I would recommend him ! He came up with…read moreideas that made my decisions easy

I brought Mark my old engagement ring because I don't want it sitting in a drawer he added a halo…read moreof diamonds to the original stone and cleaned it to look like new. Love love my new ring!

This was the second time I had to go to K&K Jewelers for repairs. They repaired my wife's gold…read morenugget and silver bracelet a few weeks ago and I gave K&K 5 stars for the work they did the first time. I then gave the bracelet to my oldest daughter who absolutely loved it. Put it on her wrist and started to bend it to fit her wrist and she put to much pressure on it and broke the bracelet again! I called Kelly at K&K and she was very compassionate and understanding, she told me to bring it back and they would be happy to repair it for me at no charge. Not too many businesses today will go that extra mile for their customers. Kelly at K&K is a real sweet person who really cares about her customers and treats them like family! Thank you Kelly for all you did for me I really appreciate it very much you went above and beyond!!! Ken Benson

Stopped in to get a watch battery replaced. Really fast and friendly service. Recommended. Not…read moreexpensive.

They did an amazing job on this plaque & added this engraving face plate which came out really…read morenice.. Swift response & very helpful, provided a CAD preview & suggested the black plate vs. just typical engraving on a chrome plate. Came out great! Our Young Marine was very happy to receive it! Thank you for making this memory even more special

From the owner: Norcal Trophy & Awards specialize in Plaques, Medals, Trophies, Promotional Products and Engraving…read more Not only do we sell great products, we sell great "Customer Service!"

I want to echo the negative reviews. I've been coming here for several years, I've bought wall…read moreclocks from him as well two floor clocks and had floor and many wall clocks serviced by Joe, and on more than one occasion I've dealt with Joe's attitude. He seems entitled and tell you what he thinks is a fair price. Really? The last time was the last time. I'd left the mechanical guts of a clock with him to be repaired while the chassis was being fixed by a woodcraftsman. This was the poor victim of a shipping fiasco by someone who had no business selling clocks. At the same time I "sold" two wall clocks to Joe that in exchange he would credit $100 toward the repair of the clock in question. Well, after several months, the woodcraftsman could not get around to repairing the chassis due to illness so I told Joe to toss the mechanical guts. He indicated they were really beyond repair anyway. Because the first clock could not be fixed due to the aforementioned woodcraftsman, I bought another and asked Joe to tune it up. At the same time, I brought in another clock and asked if he was interested in it. At first he offered $50, then $75. I told him no and left, but he followed me to my car and then offered $100 toward the second repair. I accepted it only because I knew he already owed me $100 toward the first repair which never happened. So I'd get $200 off the repair of the second clock. But on the claim tag, he noted only the price minus $100, which I planned to bring up with him when I came to pick up the second clock. Well, to my surprise, he could not remember the other two clocks I'd left with him. He asked where were they and I said they were in his possession, how would I know where he put them? Then when I described them and he suddenly remembered, he made a comment about not charging me storage fees for the first clock he'd held onto while I was waiting for the chassis to be repaired implying as if him dismissing the other $100 he owed me would be in exchange for the storage fees. Really? I explained to him it was not my fault the woodcraftsman could not repair the chassis of the first clock and insisted he credit $200 toward the repair, which he declined and argued with he and made some comment about me quibbling over $100. Really? He had three clocks of mine that were worth much more than $200, and yet I let him have them because I knew he'd either fix them and send them to a new home or use them for parts. He had the nerve to insist that the first $100 credit could only be put toward the repair of the first clock. Really? So, I asked him to give me back the two clocks that I'd left with him previously. He no longer had them. He had no response, other than to honor the first $100 credit, but rescind his offer on the additional $100 and give me the third clock back in spite. I left with him shaking his head in disgust and reprimanding me? Really? What the heck is this guy's problem? As others have noted, he seems perpetually angry. And greedy! And when I questioned the repair of the second clock because the pendulum bob was sitting too high in the cabinet and there was too much thread of the rod exposed, he told me I should worry about more important things. Really? Who the heck does this guy think he is talking to customers like this? Instead, stop taking the cheaper and lazy route and fix the clock as it was meant to be fixed with the pendulum bob sitting in the right position. He charged me several hundred dollars for this shoddy repair! Disgraceful! If anyone should be disgusted, it is me. His customer service is deplorable. He gets too personal and treats you like a child. Shame on you, Joe! I'll be taking my business elsewhere from now on!

John helped us resize a watch very quickly and also changed the batteries right away. Everything…read morewas done with great quality, fast and at a fair price. They were polite and very helpful. I really liked that this is a local family business with an honest and friendly approach. I know what I am talking about because last time we went to another place near home for the same work on another watch and it was more expensive with worse service and quality. That is why I would rather drive ten minutes here and get the job done right.