My wife and I decided to go here and it was a mistake. We were desperately in need of a car and…read morethey gave us one for $500. This was the biggest mistake we have ever made. Within 6 hours of getting this car the transmission went out. They took it to the shop to fix it almost a week ago and they have done nothing for us. First they tell us it should be done on Thursday or Friday. Now when the day comes they say maybe it will be Tuesday. Oh and that if our first payment comes around before it's fixed we will have to make our payment before we can get the car. Obviously this was upsetting since we have spent around $100 for Ubers and rides to work so my wife talked to the manager(apparently also their "hr" as well). This was even more useless because he had the fucking nerve to say "I swear this is causing probably not as much stress as it is to you, but it's a lot of stress on me to" like he has any idea what we are going through. We are both about to lose our jobs because we can't get the car we paid for or some kind of assistance for giving us a worthless car. I would never recommend this place to anyone. Terrible service, terrible people, terrible cars. Update: So before we finally got the car the "HR Rep", Chance, tried you tell us that he was going to give us money out of his personal bank account but because I made this review he has changed his mind. We finally got the death trap of a car back tho. It does randomly while driving. They tried to say the battery was loose but luckily we had a friend that knew cars better than we did because there was so much more wrong. He went in with my wife and it was insane how rude Chance was. He constantly tries to brush off my wife like she doesn't matter but our friend made sure it wouldn't happen. He made it a point to question Chance about the situation and Chance is saying he can't give us a new car, can't give us our money back, and can't help us with the situation. Chance and our friend both said that the car is unsafe to drive but Chance still said that we can take the car and bring it back in 2 days to get put in the shop(again with no compensation). This is just a crazy endeavor and it's beyond me how someone can be so ignorant and disrespectful. I will forever stand by my statement of "Terrible service, terrible people, terrible cars."

This place will rob you! They don't care what they sell you. I was in a bind last year when i…read morebought my BROKEN car from them and Chance (thank God he's not there anymore) was so hateful and eventually refused to talk to me. They had my car for a month and a half which made it difficult to get to work. I had to borrow money to get my car back from them! And they didn't even fix the problem. NOBODY CAN TELL ME WHAT THE PROBLEM IS. Now the management doesn't even have records of my car being messed up and says there's still nothing they can do. PLEASE DON'T BUY FROM HERE

I did at first have really good luck with this dealership. We have bought one vehicle from them,…read morebut we went to buy our second 1 from them it was bad. And the very beginning was really good. They were working with us. They were really good. Everything didn't have a problem until about 6 weeks after having the vehicle. The rear end fell out of the truck while my husband was driving. so then we called them. They made us tow it to their place. And they're making us have to replace that rear end. That fell out because they didn't know there was an issue. We set up a payment arrangement for him with that. Well then not, but a couple weeks later. The freaking engine messes up to where it's not drivable. It's sitting in my yard, not drivable. And the dealership will do nothing about it at all. They wont-work with us, won't do anything? We've only had this vehicle for 4 months. And out of the four months that we have had this vehicle, it has been broken down three months in this dealership, we'll do nothing.

My experience, JDByrider has no compassion. Terrible customer service, in fact, there are some…read moretimes I feel like they are bullies.

I've waited 2 weeks to post this review to try to calm down enough to remove the emotion. Do not…read morebuy from ECA. I purchased a 2023 Dodge Charger from them in June of 2025 for $23,999. I put $1,000 down, and made biweekly payments if $320. In March of 2026 I had to file bankruptcy. I had indicated that I wanted to reaffirm the car note, and continue making the payments on it. I was, at no time, behind on the payments. (All but one were paid early) I went in to make a payment on Friday (April 10th), and found I could NOT make the payment because the finance company had "locked" my account. At the direction of the sales manager of the dealer, I called in to the finance company only to be told to call my attorney. The following Wednesday (April 15th), I came out of a business I was doing computer work for to find my vehicle was missing. I called the police, thinking it had been stolen. Turns out, it had been repossessed by ECA/AAF and they refused to let me reaffirm the loan. My attorney verified he'd not received any paperwork for reaffirming the note, and they wouldn't provide such. I've now lost over $12,000 between payments, upgrades to the vehicle, and Tag, Title, and License on a vehicle they are going to resell for probably $28,000-$30,000. (As of this writing, they are selling the same make and model at $30,000) This should be illegal. Very shady business practice to treat a customer who was NEVER late on his payments that way. Do not buy from them.

I will NEVER do business with this company again. I got a car with them 2 years ago on a 5 year…read moreloan. My husband at the time co-signed with me. I was told as long as full coverage insurance was on the car I would not get charged a $60 collateral insurance charge. Fast forward to this year... husband and I divorced. He moved out and had to be removed from my insurance as he doesn't live with me any more. This company asked me to send my next year's coverage to prove that full coverage is still on the car. The MOMENT they saw my husband's name was no longer on the insurance they tracked on the $60 fee. No warning causing me to have to make only a partial payment this pay period. They state that even though I am carrying full coverage on the car, they are still going to charge the collateral fee because my ex is not listed as a driver or insured! THEY DID NOT INFORM ME THAT WE BOTH HAD TO BE ON THE POLICY, THEY JUST STATED FULL COVERAGE INSURANCE HAD TO BE ON THE CAR. Their employee that sold me this car did not tell me this and me believing what was said did not read the fine print in their contact. They will not accept my divorce decree that states I am now the sole owner as awarded by the courts and refuse to remove the fee. This is a shady company!!!!!!!!!

Orr Chevrolet has been my choice for Chevy service since they have been in the Fort Smith…read moremarketplace. There is a service representative named Harold Dean, who is a fantastic customer service rep, He is prompt, thorough and professional in his work. A few years ago, I had an older truck that had an engine issue. Harold went out of his way to make sure that I had all of the options possible to make the best decision for moving forward. If you need Chevy or GMC service, I highly recommend Harold at Orr Chevrolet

Heather Snow is the person at Orr that you can genuinely trust. She does what she says she'll do…read more She's an excellent, honest salesperson who will tell you the truth, work hard to make the best deal and support her customers. I recommend her 100%.