Avoid Linda Darnell! Her office will screw up your whole family's driving records, and not…read moreapologize or offer to fix THEIR mistakes.
I was a customer for over 3 years. Last March, I got into a small accident (~$5000) in a parking lot, the only vehicle involved, no other damage. When I called Linda's office, they recommended a good repair shop and I am 98% satisfied with the work. The issues come about when Linda flagged the accident against my driving record (expected), AND my wife's record. My premium didn't just go up, it went through the roof. $235 was standard monthly rate, the next month it went to $345, the next month to $555...A MONTH, no warning or reason, just a new bill in the mail. When I had to add my daughter to my insurance policy (she got her license), Linda wanted $789/Month to add her. So, I called around for price quotes. Other insurance companies asked me how my wife and I both were drivers in the same accident on the same day in the same vehicle, but my current insurance company sure didn't want to talk about it... When I called Linda's Allstate back and asked why the accident was on both of our records, they refused to remove the accident from my wife's driving record, and they refused to adjust my bill from being over-charged. This was on/or about the 20th of the month, so I asked if I was paid current, and I was. I let her know I was canceling my policy at the end of the month, and I did. Now, she has sent me bills for another $440, that I will absolutely not pay, and she has turned ME in to collections, now screwing up my credit.
I will say her staff is always pleasant to speak with, always with a smile while they stab you in the back. I do not recommend Linda Darnell's Allstate office.