This agent is ABSOLUTELY the worst agent customer service I ever went to! I went to talk about my…read morebill and all that agent did was actually cancel my policy and I had to pay more when I went to the office.... He is never there when I needed to talk to him. When I sent him an email about my bill and policy, he never replied back, never called me back on my phone and he's never there in the office. He has his own website that says that he will be there for you but he is never there for you so don't trust that website.

ABSOLUTELY the WORST customer service! The representatives are not friendly or helpful. They are…read morerude, and refuse to speak Spanish when they clearly know. I also sensed that they were very unprepared and useless. I had to go in person and matters fixed. I called and emailed many times and no one was able to help. Bert Simmons, was never to be found via email, phone, or personally at his office. I am extremely disappointed and I will make sure he will not be my agent. PLEASE DON'T DO THE SAME MISTAKE I DID. They promise one price and charge another. DO NOT get direct deposit as they take money when they please. STAY AWAY!

Veronica was the best! She made every thing super quick and easy would definitely recommendread more

From the owner: Our mission is to manage our communities everyday risks by providing exceptional security through…read moreprofessional needs assessments. All while operating in a culture of transparency, family, and eagerness to serve our community. License #: TX-2099728

I recently had the pleasure of signing using this branch for my insurance policy. My agent was JOE…read moreLEATH. I cannot emphasize enough how brutal my service/experience was. JOE signed me up no problem. Great rate, could not complain. Two weeks later I get an email from JOE with the following: "Anthony, I'll fill in the policy number.............you fill in everything else and sign............no need to send voided check......don't need that. Just fill out and sign and email back to me. Thanks, Joe Leath" (Literally the professionalism of his grammar in his first email.) At this point, I am now signed up for automatic payment! Fantastic! At the end of my second month, I get a call from the insurance company saying my payment is late and have a $10 penalty + $5 processing fee charge. After asking the lady who called me about what this fee was, she says she doesn't know! HOW DO YOU NOT KNOW WHAT THE PROCESSING FEE IS FOR?!?!? Without getting too wordy, I end up talking to 2 more people before I talk to JOE over the course of about an hour. It turns out when I sign up for automatic payment, it will not work until the following billing cycle! What kind of antiquated system are they running in 2017! So JOE'S solution, we can waive the $10 late fee, and I will personally send you a check for $5, we just need to confirm we can waive the fee and a will call you back tomorrow. It is now a week later and the call I get is to let my know my policy has expired and I know longer have insurance. If I would like to get things restarted it will be $100 extra to my bill! The irony, the same thing happened to the person who referred me to his company in a different branch. JOE AND HIS STAFF HAVE NO IDEA HOW CUSTOMER SUPPORT WORKS. YOU'RE BETTER OFF DRIVING W/O INSURANCE THAN WORKING WITH THESE GUYS!

From the owner: Since 1952, Texas Farm Bureau Insurance has been protecting members' moments - the big, the small,…read moreand the everyday.

Johnnie Lee is wonderful and quite knowledgeable. He never tried to pressure me into getting…read moresomething I didn't need and was quite helpful in guiding me on what was important to get. He also took the time out to help me understand this whole process and what everything meant. I am definetly a customer for life as I value transparency, knowledge and great customer service, all of which I received. I highly recommended Actsphere Insurance Group!

Johnnie was able to save me a significant amount of $$ by combining my home owners and wind…read morepolicies. Very helpful and professional. Definitely worth a quote!!

They are great until you need help after a hurricane... then the agents literally will not answer…read morethe phone (caller ID)! Called back immediately using a different number and they picked up immediately. SMDH. Their customer service sucks.

Mi experiencia con el agente Al Johnson ha sido maravillosa una persona que trata de ayudarte y…read moredarte solución al problema que tengas , muy amable y sobre todo muy preparado en lo k hace yo lo califico de excelente y muy profesional .

Wow, they go over and beyond. First of all, even with 2 teen drivers, we got a better rate here…read morethan many other places. I'm a bargain shopper and couldn't believe that State Farm was the best bang for our buck. Second: their customer service is absolutely top notch. We had to get a title bond, and they met us after hours, not once but twice to help us with it. My husband works out of town so he isn't always available in normal business hours. But, on top of that, Jeremy came to us at a restaurant we were at to assist us, even after he was dealing with an ill family member in the hospital. We are blown away by their service. Absolutely blown away. I will enthusiastically recommend them to everyone I know.

Best insurance office in Pearland! Have had nothing but great experience when it comes to dealing…read morewith them. Always go above and beyond to help me and to make sure my questions are answered