My family has been frequenting this store since we moved to Ankeny 12 years ago. They are a group of people that really love the sport of cycling and truly care about the customer. They did have times when they would get really busy but they opened a second store in Ankeny to handle the business. I can't recommend this place enough if you're in the market for a bike. read more

Last week, I brought in the rear wheel of my '81 Bianchi to get respoked. They called me the next day saying that it couldn't be fixed. When I picked up the wheel, I saw that the cassette was chiseled to hell and the right side of the original Ofmega hub was all dented up. When I pointed out these issues, the guy was like, "Yeah, It is what it is." Shoddy craftsmanship and frosty customer service. Two thumbs down. read more

Kyle's Bikes - Bikes Near Me - Ankeny, Iowa

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Kyle's Bikes has received strong recommendations from trusted sources and locals, so my first visit wasn't by chance! It turns out they were spot on. The 1st Avenue store was a gem with a fantastic selection I will fully explore in time, and Matthew provided exceptional customer service. I stopped in just before a massive storm hit Ankeny, and the guidance was superb. They didn't oversell; instead, they informed me about options with knowledge and reasoned thinking. I appreciated that and will return as a result. I already joined their email list for local events and weekly ride information, and I am glad to have found such a quality store! read more

Once again the team at Kyle's did me a solid. They really get the concept of exceptional service.

Stopped into Kyle's Bikes for help with my son's bike and they quickly and efficiently fixed the problem. Super friendly service--and the shop dog was definitely a bonus! read more

Once again, Kyle's hit the nail on the head with above and beyond customer service! Our friends from out of town had a bike "issue" yesterday. When Kyle's opened this morning, we took the bike in and explained that they were passing through and had been here riding with us a few days. Today we're headed for the High Tressel. Within 30 minutes, our friend's bike was up and running so we can all enjoy Iowa's beautiful trails before they leave tomorrow. Thank you Jessie for a quick diagnosis and repair! Dustin got us checked out and on our way. Thank you Kyle's!! read more

If you are looking to get a bike or have repairs done this is the place for you. Especially if you have or want a Specialized bike. They have been great with making sure I have everything I need. When I have needed an extra part, a new tire, and when there have been some squeaky issues (my fault), they have quickly fixed same day and have been great about helping. Come here if you need some bike help trust me they are great. read more

I cannot recommend Kyle's Bikes more highly!!!! I have purchased at least 15 bikes( maybe more) from Kyle's over the years for my grandchildren and many got the bigger size when they were teens!! I have also been helped with accessories and helmets, and repairs!! Two granddaughters have disabilities and Kyle has fixed their bikes for them so they would have no difficulty in braking or switching gears. All the staff is knowledgeable, friendly and eager to help in any way. Don't hesitate to make it your bike store of choice!!! You will not be disappointed!!!! Marcia Hansen read more

ordered a part from them which they said was in stock , they took my money and then processed the order for over 5 days, 3 emails asking whats going on with no reply, called them the person said they would get back to me ...never did, so I called again and they informed me that they dont have the part and that they will refund my money..... CAN YOU REFUND MY TIME??? Worst Company Stay far away read more

Let's bike! Let's pedal! Either one and this location has what you need. This is a great locally owned store that has all your biking needs. I live close enough that I rode my bike over today. I had questions. These gentlemen has answers. An hour after it opened on a Sunday and this place was packed. Bikes being brought in to be tuned up. People purchasing parts, shoes, etc. I had a speedometer that had lost a piece to make it work. They had multiple ways to help me. With my other questions to my problem I ended up adding accessories to my bike. Since I had ridden over they installed it for me. Lucky that I had them do it cause it needed an adjustment I never would have figured out. Everyone working there was happy to help and I was happy to see how busy this place still is. If you have a bike...they have what you need. read more

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I'm not a local. Been scouring the internet sourcing various parts for personal builds. Came across a great price for some handlebars, saw other reviews, and purchased. Through no fault of their own, the bars went on a bit of a wayward journey through the mailing system (that like many other things, got impacted by COVID). I reached out to the team to see if they could help me out, and long story short, they were super helpful and willing to help me with my situation. Really appreciated their customer support, let alone the great value of the parts I was seeking. Would def recommend this shop for buying components online. Just wanted to throw some light on that angle as well. Very cool people. read more

5 stars for quality tires. -5 stars for shipping tires in plastic bags and expecting the shippers to treat them like cotton Candy. Use boxes to ship and stop wasting tires.!! read more

Given our indefinite pandemic isolation, we decided to buy a Burley bike trailer so we could safely take our kids on family bike rides. We got a fantastic price from Kyle's! We live in MN and couldn't believe that not only was the Burley on sale, the shipping was free! We figured it would arrive in maybe a week or two. Much to our surprise, it arrived just a couple days later! It came so quickly that I joked to my husband that they must've sent it by private currier. Thank you so much Kyle's! We are so grateful for your prices and exceptional service during this stressful and uncertain time. Stay well! read more

Kyle's Bikes - First ride in the Burley - Bikes Near Me - Ankeny, Iowa

My husband and I went to Kyle's bikes upon a doctor's recommendation that I get new running shoes. The staff know their stuff. They will put you on a treadmill and watch how you run then analyze your gait and determine what shoes would work best for you. They even recommended a different size than the one I've been wearing for seven years. I actually went to this store a few months ago. The reason I waited so long to write a review is that these have been the best pair of running shoes I own. I'm not a serious runner - I only hit about 5-9 miles per week; however, I will be sticking with this style of shoe. Did I mention I've dropped my 2 mile time by over two minutes? That's training AND equipment. And thanks for the military discount! read more

I have bought bikes from Kyles bikes since 2008. I just bought two new ones this week. Kyle and his team, Matt , mustache BOB and all the repair Guys are absolute the best in Iowa. From Service to sales to just great people!!! I will never buy anywhere else. Thanks Kyle!!! Jim Mcclelland read more

Kyle's Bikes - Specialized sirrus carbon comp - Bikes Near Me - Ankeny, Iowa

My family has gone to Kyle's Bikes for 12 years - since they opened in Ankeny. The Staff has already been welcoming - but not high pressure. They educate but don't upsell. They have a great leader that everyone in the community respects. I recommend them to all my friends and would encourage you to stop in and talk with them! read more

I actually don't live anywhere near this store but luckily they have a website with great deals and shipping! Ordered some hard to find Specialized road cycling shoes that were well priced and shipped to me super quickly. Very happy with this store and will be checking out their site for future cycling needs. read more

I will admit I went to Kyle's for the first time because I needed new running shoes and I came across a Groupon. Even after I bought the Groupon, I kept thinking to myself, "I live in Des Moines, why am I going to drive all the way to Ankeny to buy shoes...?!" I even got lost once I got to Ankeny. However, it was all worth it. Bill was extremely helpful, didn't rush me, or try to sell me a flashy, trendy shoe I didn't need. He explained my pronation, gave me advice on shin splints, instructed me on how to improve my gait, and told me to run a mile or two on a treadmill in the shoes and return them if need be. I live on the west side of Des Moines and I will go back to Ankeny Groupon or no Groupon, that says it all. read more

came over this morning, about 10 minutes before they open, this guy told be to give them a few mi utes since they just open and needed to set up their outside display. my bike needed a quick break adjustment (as per mechanic) I said no problem I'll wait. about 15 minutes later the guy tells me bring that thing inside. when I get indisw he proceeded to tell me I understand "you are dropping Thant thing off" I said I tough this was a quick break adjustment, he told me that they had lots of bike that needed fixing (he obviously saw me ride the bike in, and I was most likely ride the bike out). how the mighty has fallen, I've been going to this shop since they first open and the main reason was their costumer service and attention. needles to say to the person dealing with me this morning, I got home look it up on YOUTUBE and got it fixed in under 10 minutes. thanks for saving me some $$, by turning my business away, but I don't appreciate you making me wait in the sun for nothing. 06/29/22 @9:45 AM read more

I have been to Kyle's twice when I was in town visiting family. The first time I went in to get analyzed for sneakers on their treadmill, and had a great experience. The woman doing my analysis was super nice, friendly, knowledgeable, and patient with me. The second time I went in to look at bikes, and a guy named Wayne or Wade helped me, he was incredible. SUper nice, super knowledgable, not pushy at all, really knew how to fit a person to the right bike. I purchased a Specialized bike which I LOVE, got it at a decent price point. This place is generally pretty busy and does a great business, and it should, since it is AWESOME. Wish they would clone themseives and head to Colorado. read more

I'm from out state and was in town for business and riding RAGBRAI at the end of the week. I had my bike tuned up back home before driving out. However on a ride last night I learned the hard way that my front derailure must have gotten bumped during all the handling and ride from Ohio and was badly out of alignment. I called the shop and explained my situation. They were able to get me right in ( even though they were busy). Turned out to just need some minor adjustments. They also adjusted my brakes while they had it. Best $21 and 20 minutes I've spent in a long time. I wish I had a local bike shop like this in Columbus. Great job! read more

I purchased a bicycle for my girlfriend at Kyle's Bikes. They were very helpful and understanding of exactly what we were looking for and really know their stuff. Kyle personally fit every adjustment to fit the new bike to fit her. I was impressed by the way they all seem to really like their work. It makes purchasing much more fun when you feel like the people enjoy helping you rather than acting like you are a pain in the rear. Great place!!! read more

Looks like a great bike shop, and very helpful staff, but the do NOT RENT BIKES - despite what the ad says in Yelp. They sent me to a gentleman who rents Surley Pugsley bikes from his home, at (515) 494-4617, which worked out great. It is very hard to rent a bike in the winter in Des Moines, but thanks to the helpful staff at Kyle's, it turned into a great day. read more

Awesome staff wouldn't go anywhere else.This just is not a place to get you in/out.Everyperson that works there truly love the sport.

I tried for 3 days to order a pair of shoes that were on sale. They kept declining the card. I left messages and I sent emails describing what messages I was getting, but did not get a response from them. Finally, on the fourth day, got a hold of the online chat person, they saw the order, they told me the card CVC code did not match according to them, even though the card has been used for many many years. I contacted the card company and they said they had accepted the charge (6) times and it had been reversed by the store each time. The card company said it was a store terminal problem. Kyle"s would not give me the sale price even though it was obviously there problem. Not too customer oriented! read more

Was looking for a quick ship online retailer and thought Kyle's Bikes was the place. Needed a bike rack sent to me in 3 days or less. Website states 2 day shipping but when I ordered it was sent Fed Ex home delivery which is slower. Online chat supprt from Brian was great, but was overall disapointed as I could of gone with another retailer to meet my need to quick turn around. I'm sure everything else about the company is spot on. Hopefully my order was just a fluke. read more

Helpful. They will take care of you. They know their stuff. I love my new bike and accessories.

bought a bike from them. price was considerably less than from other online dealers. the transaction was smooth and i am very happy with the purchase! read more

Very seldom do you run across a small business these days that truly understands what customer service is all about....Kyle's obviously does. I purchased a pair of nice running shoes that felt good in the store but soon thereafter began blistering my heel. I waited thinking they would eventually break in and my feet would adjust. I went back to the store well past the return policy term and not expecting much, but thought what the heck. Bill assessed the shoe and how it had been rubbing on my heel, and replaced them at no charge and with no fuss. Absolutely made my day and restored my faith in small businesses. I will never shop for running shoes anywhere else but Kyles. Well done guys! read more