Kristina Ehlers was awesome . Went in for a ultegra crank recall and Kristina was keeping me…read moreinformed every step of the way. Although my works order is zero due to Shimano recall comp, I will purchase a few things just as my way of saying thank you . Appreciate the professionalism and prompt service.

Fast Service. Good work. Fair prices. We have had good…read moreexperiences finding accessories here and upgraded mountain bike with hydraulic breaks.

Took my bike to two local bike shops and neither of them fixed the issues after charging me 100$…read moreeach. Took it to Eriks and it was fixed correctly for $75. Never thought a chain store would out perform a LBS but they did.

I took my Rad City E-bike for a tuneup up. They advertise that they will service any bike no…read moreproblem. I was contacted two days later saying your bike is ready for pickup. I loaded my bike up to get it home and realized that they did absolutely nothing to service the bike - not even the simplest of tasks like putting air in the tires!!! I called to ask them what happened and was put on hold and came back and was told that they tightened the bolts and that they 'don't sell that brand of e-bike, but I could always bring the bike back to put air back into the tires' Really? Two days and $50 later, my bike was in the same condition it was in when I dropped it off! Unsatisfactory service and a lack of concern! Save you money- go elsewhere!

I always get great service here! Friendly, knowledgeable, and super helpful staff. I have rented…read morebikes here twice and it is easy and economical. And they are super flexible on the timeline so you don't have to be stressed trying to get back by a certain time.

I have been shopping at Bike Country since 2003 and purchased somewhere in the neighborhood of…read more10-12 bikes from them over the years for my entire family. The level of service and knowledge has always exceeded my expectations. I really appreciate the pressure free experience that I receive while shopping, and their willingness to go out of their way to meet my needs. I would highly recommend this shop for anyone looking for a knowledgeable rider owned bike shop in the Des Moines/ Ankeny area that knows their stuff and knows how to take care of their customers..... I will definitely be coming back for more bikes and necessities in the future.

My family has been frequenting this store since we moved to Ankeny 12 years ago. They are a group…read moreof people that really love the sport of cycling and truly care about the customer. They did have times when they would get really busy but they opened a second store in Ankeny to handle the business. I can't recommend this place enough if you're in the market for a bike.

Last week, I brought in the rear wheel of my '81 Bianchi to get respoked. They called me the next…read moreday saying that it couldn't be fixed. When I picked up the wheel, I saw that the cassette was chiseled to hell and the right side of the original Ofmega hub was all dented up. When I pointed out these issues, the guy was like, "Yeah, It is what it is." Shoddy craftsmanship and frosty customer service. Two thumbs down.

Why buy local? Over a year ago I purchased new pedals at Bike World. I took them home to install…read more I made a dumb mistake and messed up the threads. Mad at myself I put off getting this fixed. I punishing myself by riding an old bike and admiring my good bike hanging on the wall as a trophy of my mistake. Today I did the walk of shame to the store and confessed my mistake. I expected to leave my bike for a few weeks and to pay for new parts. What I got at the service counter was a knowing smile, a hey let's see what we can do, and a glimmer of hope. 10 minutes later with the proper tools and expertise I walked out the door with the problem solved. If your riding in Des Moines this weekend look for me. I'll be the happiest guy on the trail.

I bought a bike there a few months ago so I was allowed the first basic tune-up for free within one…read moreyear of purchase. Tune-up done last month, was able to ride the bike when the temps were up last week. Shifting was all over the place; chain skipping in low gears. I didn't have that problem before I took the bike in. Since the tune-up was free, the bike must have been given to a novice 'mechanic' who didn't know what he was doing.

Had my husband's new electric bike fixed in 15 minutes and price was more that reasonable. Will…read moredefinitely be back.

I needed a bike for my 8 yr old's birthday. I believe in good shoes and good bikes for kids. They…read morelistened to my needs, wants, and budget and got what I needed when I needed it within budget. Always friendly and helpful. I will use Ichi bikes for all of our biking needs. Thank you!

Sean is great to work with. You can tell he takes a lot of pride in the work he puts out and is…read morepassionate about it. Some day I'll have him do a custom build for me.

I will not go back to Beaverdale Bicycles again. I had read reviews here on Google and assumed that…read morethis was a great place, yet it was not. They quoted one thing, then I received two calls saying they had to repair "extra" things. I originally went in and said it had two problems (the gear shifter not shifting and the back break not functioning). -I went to the store he didn't add my receipt up correct (15.00 extra) -He told me he didn't have the part he quoted me on the phone so he had to install a different one, more expensive, and charged me for it saying "you'll like it better". -He never rode my back to test it When I picked up the bike and got home I noticed the back tire was flat. You would think that a bicycle repair would have tested it by seating on it and riding the last time to check to see if the problem was fixed and noticed that the tire was flat, yet he didn't. When I went in he starting telling me that there was no way he did it. After talking with him he realized he had made a mistake, yet wasn't humble and gave me an apology that he said he "might have taken air out to fit the brake on and forgot later to put air back in" A week later after riding it, the bike still has one of the same two problems that I went in for originally, the gear shifter. If he had ridden the bike just one time after repairing it he would have noticed the gear shifter problem and no air in the tire. He didn't. I was given a quote for $65 for a tune up, and ended up paying $115.00. I could have bought a new bike from Walmart for that price. I will go to a better place that provides exceptional service.