Very friendly staff who enjoy laughing at some of my silly comments. Kudos to Tess the manager and staff for making this a great experience. I like to tan prior to vacation and there are multiple bed levels. read more

I've been a loyal customer here for years, and I was disappointed to learn that one of my favorite managers, Nikki, has been moved to another location. The vibe and level of customer service just aren't the same without her. I'm not sure what upper management was thinking--there are a lot of loyal clients who truly miss Nikki. read more

wonderful staff that are super welcoming and friendly, very knowledgeable as well! you feel like you make a friend as soon as you meet any of the ladies, it's not my home location, but they recommended this Miamisburg spot, and it has not disappointed at all. Clean, large, and fancy, plus beds in great order. Tons of beds and spray tan, would be great for prom season! read more

I'm a spray tan girl all day & love the Versa Pro spray tan machines! 1st visit: So I visited this location while I was in the area to get a last minute glow during a Monday Special before Christmas. I prefer the "clear" option as it is more gradual and doesn't get on clothes. I was greeted with a smile and asked to do double legs. The employee appeared to be newer, called the manager/owner to make sure she was charging correctly for the Monday special as I wanted level 4, clear, and double legs upcharged. The manger did not answer the employees call, however she arrived moments after (whipped the car in front of the building -coming back from the bank). The newer employee,older blonde, was incredibly professional, & proceeded to ask the manager for guidance. The manger simply responded " no it should be $$" To be honest the manager looked like she could have cared less, and was incredibly selfish and rude. The manager (skinny tan brunette )appeared to be to much in a hurry to stop for one minute to help assist in finishing my transaction. In fact she even went as far as to asked the newer employee "watch this money, the bank didn't give me the bills I asked for" Then proceeded to basically blow off her employee right in from of me.. didn't greet me, didn't provide further assistance, didn't try to help one bit! Prior to going to this location I did see other reviews with this same concern however, I played the odd. Idk if it's the same manager but as someone who has been both a trainer and a trainee in various jobs. This was completely unexceptionable conduct from anyone in a management position. We've all asked for help before, regardless if the employee was new or not. I feel for the blonde employee asking for help. It was incredibly uncomfortable to watch the manager practically reject her right in front of a customer. I proceed to pay. The newer employee asked if I wanted a receipt. I responded "yes please". Again this newer employee (blonde) remained incredibly calm despite her current situation of just being blown off by the manager. Of course the receipt machine wasn't working (I believe out of ink/paper) and she asked if it would be okay to get it on the way out. I thought "things happen, no problem"! After I had already been at the front desk for about 10 minutes I finally headed back to tan. As a reminder I had asked to do the double legs & clear multiple times, however after the machine did the full body sunless treatment it stated "session complete". I had to get redressed, go to the front and describe the situation. The newer employee was very nice & professional. And completed my request to the best of her ability. (Redid the spray tan on my legs) I later learned during the second pass I was given a level 1 bronze spray tan .. which explained why I felt that my clothes had bronzer on them (when I was expecting everything to be clear). Moral of the story I left frustrated, primarily with the manger and her lack of customer awareness. It didn't help that the spray tan request was not competed as initially intended. But the new & very present employee who was there saved me from writing a bad review on Monday. I would rate the manager 0 star Newer blonde employee 3 stars (with potential of 5 stars with trainings) 2nd visit: Fast forward to the following Saturday, I visit the same location bc I felt the tan was faded (per usual for spray tans). I used a gift card. The employee Kirsten (spelling? brunette) greeted me with a smile. Provided adequate assistance. Helped me find the best package rate/ told me about current promotions. Kirsten was very patient & most importantly completely fulfilled my requests in both a timely manner & with total accuracy -Level 4, clear,& double legs!! The whole trip took maybe 10 minutes including the spray itself (half the time as before). Kirsten is 5 star! That is why overall I rate this location at 3 star. I have visited many L.A. Tans (I travel a lot). The Miamisburg L.A. Tan had: - A nice quality machine - Room appeared very clean - Complementary stickers (which I tried one lol) - Loved that both times I could use two hair nets from the basket (I have a big head & always use two if possible) 0 stars manager (skinny younger brunette) super sassy 3 stars Newer employee 3 (blonde older) 4.5 stars for spray tan room set up/ cleanliness 5 stars to Kirsten 5 (helpful brunette) read more

I recently went to the Miamisburg L.A. tan for customers appreciation day, October 24 2019, to get a spray tan since they were having a great deal on them and to have a nice tan for the weekend. The woman working was the sweetest woman! I didn't catch her name, but she was truly so nice. Anyways, I asked for a level 3 bronze tan and that was the tan I received in the booth. However, the next morning when I woke-up the tan had hardly worked at all. I get spray tans all the time and although this doesn't happen often it has happened once before where the tan didn't develop. In my previous experience with this I have called the place to let them know that my tan didn't work out/develop and they have sweetly offered to re-tan me since my first one didn't turn out right. So, getting into the reason of this review... Me and my Mom both got the same spray tan (level 3 bronze) Hers developed but mine did not. So we called the store to tell them and we were told to come in to have the manager Madison "inspect" it, so we did. We drove 20 mins up to this location and when we got there she looked at my tan and admitted that there was hardly color. She told me that I would have to go home and scrub off the tan and come back another day to PURCHASE another tan. I do not feel like I should have to purchase another tan considering I had already payed for a tan that was DEFECTED. Madison was extremely rude and unprofessional. I cannot believe she was a manager. She did not know how to have correct customer service. She rolled her eyes at my Mother and cut me off when I was trying to explain to her the proper customer satisfaction. Finally, after arguing with her for 20 minutes she offered to re-tan which is what she should have offered at the beginning when she saw my tan did not turn out. This was an entire ordeal that was so unnecessary! It makes me want to never come to L.A. tan again and continue business at another tanning place such as Solar Tan or Palm Beach. Very disappointed in the experience that I had to go through with Madison. She refused to give me her bosses number which is my reasoning for posting this review. read more