I was passing through Vernal and an auto behind me reported my Jeep Wrangler RR brake light and RR…read moreturn signal were out. (I'm a woman, have owned 2 Dodge trucks and 2 Jeeps so I've depended upon Dodge/Jeep for decades.) I immediately located the Jeep/Dodge "Downtown Auto Group" and went to the customer service department. The service rep (perhaps Derek or Travis) curtly said they were too busy to help look at it or replace. The parts department rep was very friendly and said he could sell me the bulb parts, but... We left frustrated by the unhelpful service rep's response and went to Reilly Auto Parts where we purchased the lamps. They were so helpful and installed them for us within 10 minutes. Don't depend upon the "Downtown Auto Group" Jeep/Dodgefor any assistance when you really need it!

Outstanding customer service! Derek and Travis went above…read moreand beyond to help us. They were able to provide exactly what we we're looking for.

Great people to get a car from fast and easy. The staff was freidnly and always happy to help.read more

Best dealership I've ever been to! Everyone was very friendly and accommodating. I worked with Aja…read moreand she was an outstanding saleswoman who made sure the van was clean and ready for me upon my arrival. It was a smooth and easy process and I cannot say enough good things about this dealership and everyone inside of it. I would definitely recommend anyone to buy from Naples.

My wife and I were traveling cross country with our 5 th wheel behind our 2023 GMC Denali. we…read moreblew our turbo out going up the steep grade on highway 6. Rob the diesel mechanic stayed until 7 pm working on our truck. the next morning he sent a driver to salt lake city to get the part we needed for our truck He had us back on the road by 2:30 the following day. Rob is an amazing person and the whole staff was awesome. Good Bless you guys. thank you Brian and Cindy

Remarkable service from Mark Marasco!…read more Mark is an experienced, professional salesman in the auto industry, which is exemplified through his expert knowledge and advice. The entire process was done virtually from Denver, CO, and effortless. Mark was willing to go above and beyond -- meeting my fiance and I in Grand Junction, CO, for the exchange. Due to severe weather conditions, he waited for our arrival for over 2-hours, and was notably jubilant and prepared with paperwork. The transaction took less than 20-minutes and the vehicle was in excellent condition. In fact, it was better in person and truly exceeded our expectations! We drove it back home for 5.5-hours and had no issues. It was definitely the test drive of a lifetime and gave me pure safety assurance. I highly recommend both Blue Diamond GM and Mark Marasco to anyone and everyone in the market for a vehicle. You'll have nothing short of a smooth, fun and memorable experience. He is flexible to meet any demanding situation. We will be back! Aleece and Kevin Tessin

We were 1500 miles in on a 5000 mile trip when we had trouble with our 2022 Jeep Gladiator in Moab…read more We drove 2 hours as they were the closest to us. We arrived when service opened at 8am. We were greeted by Jamie in service. She promptly got our information and was able to have her technician Zach diagnose a loose pitman arm. They got us in and out in under 2 hours. Meanwhile I met salesman Jeff who was super nice as well. He made us feel right at home. It's a small hometown dealership with attention to detail and it's customers. Thank you all for getting us back on the road.

Very helpful! My…read morebrand new Promaster was having starting issues in Moab. Van would start and the engine would die after 1 second regardless of how much gas I gave it. My dealer back home arranged for a drop-in at the dealer in Grand Junction. Drove it to Grand Junction and presented myself. Dealer said they were too busy to bring it in and read the codes. Earliest they might be able to do it was next day, and I would have to leave it with them today. Yeah, Right. It's 10 degrees F and you want me to be without my vehicle. Talked to the service manager. No difference. Got him to call around to other dealers in the neighborhood. Closest one that could give me an appointment the next day was in Price Utah (2+ hours drive.) I drove up to Price the next morning and they diagnosed it under 15 minutes by reading the codes. Offered to order a replacement key FOB under warranty but they were back-ordered nationwide. 5-stars for Autofarm Price CDJR; no stars for Grand Junction CDJR!

No one fixed it right. Put old parts on instead of changing it out. 1 year mechanics school in…read morehighschool stuff

Took my truck in for an alignment nothing changed with the way the truck drove. I started looking…read morecloser and nothing had moved the tie rods were still set where I had them and the camber is still off. not the first time I've been ripped off by the service department. will not be taking any vehicles I have back to this place.

Check Ford Parts Online before using the Heritage Parts Dept. The parts that counter guy likes…read morerunning up his commission. I was charged 100% over what Ford Parts Online was charging. The place was a morge, no customers and they wonder why? I am retired and on a fixed I come. He charged me 93.00 dollars and I had to wait three days for one of Ford F150 repairs. When I could have got it from Ford Online for 45.00. I wonder if he thinks he is fooling anyone. Won't happen again. I gave them a star because I had to I really wonder about their 4.5 rating online?

when I had a ford explorer they never kept me in the loop and took forever on recalls I had. now…read morethat I have a ford expedition and called about any potential recalls and a catalytic converter issue i am having, I left a message and the lady who called me back was extremely rude, made me reexplain everything I had said in my message, and then tried to get me to make an appt for other things I wasnt calling about. she was short and rude with an attitude like I was inconveniencing her when I'm over here juggling car problems with children. horrible service. and their prices are outrageous!! typical company who over charges in a small town just because they can

Thank you NAPA for your 5 Star customer service. I was stranded with a dead battery and a kind…read moreperson gave me a jump. I drove to NAPA in Roosevelt. They had the battery type I needed and even put it in my vehicle. I am a 67 year old woman with no mechanical skills. Thank you for your 5 Star customer service to rescue a lady. You have a lifetime customer.

From the owner: Napa Auto Parts Store, located in Roosevelt, UT, is a reliable auto parts retailer. We take care of…read moreyour car. Whether it needs an oil change or a new transmission Napa Auto Parts will make sure your car gets the best parts and the quality service. Our products include: Batteries Brakes Oil and filters Transmission Wheels and tires Engine parts and gaskets Whether you are looking for simple repair or aftermarket improvements, Napa Auto Parts will meet your needs and give you the service you deserve. Call or visit the Napa Auto Parts Store today.