Very happy with our purchase. Walker Floors was recommended to us though our parents who they've…read moredone fabulous work for in the past. They don't dissapoint. Rick & Beth are easy to work with. Rick came out and measured, provided a quote and answered a few quetions along the way. He and his wife, Beth were able to advise us on what flooring would best meet the needs of our family. The installers were friendly and professional and got the job done in two days (Living Room / Dining Room). They offer financing, which was nice - things were smooth every step of the way. They even gave us a complimentary microfiber floor mop and cleaning solution. We'll be using them again in a few years when our upstairs needs the carpet replaced. * * * * *

loved everything from stopping in and looking, to ordering, delivery and installation, and now…read moreenjoying our new bathroom , kitchen, and family room floors . all very good and grateful .

Firstly, the floors look great. No complaints about the actual job. However, two months after the…read morejob was completed I'm still cleaning up after them. It seems like every other day I find another piece of tape, more dust, or cigarette butts. They did a great job on the floor and that's what really matters but after they left I spent HOURS wiping walls, countertops, molding, windows; seriously, hours. The mess of dust that was left in one of the bathrooms was ridiculous, it was literally caked to the countertops. I spoke to others who've had their floors refinished and none of them reported any significant amount of cleaning. If they had cleaned up after themselves as well as they had serviced the floors then I would absolutely recommend them. However, I cannot with the amount of time that I had to spend cleaning up after the job. Update: I keep finding unpleasant surprises from these guys. Just came across some brush spray marks from the floor stain behind one of the doors.

With only two weeks left before moving in to our new home, we contacted The Hardwood Floor Guys…read more hoping they could squeeze us in. We left a message with little hope of a return call since we had been experiencing poor service from every other service provider with whom we had been dealing. Within an hour, Jon called us back and gave us some options for our floors as well as an estimate based on our measurements and description of the condition of the floors. We then set up an appointment for the NEXT DAY for Jon to take a look. He was on time and professional referencing both myself and my boyfriend who wasn't able to be there by name. He was informative and attentive, taking measurements, and answering all of my questions with patience. He provided a verbal estimate and then emailed it to me later that day. After receiving the emailed estimate, I called him to confirm when he would be able to start and he was able to begin the very next day. He told me the job would take 2 days and it did. Jon and his partner Chris were on time and provided prompt and clear communication during our 2 day project. As someone who works in the service industry, I am very critical of the service I receive. I would highly recommend Jon and The Hardwood Floor Guys for your flooring needs. They were prompt, attentive, understanding, patient, and honest. Thanks again, Guys, for a job well done!! We are very happy with the results!!

Omg - this was a nightmare getting information out of these people!! The lady I spoke to must of…read morebeen 100 years old. All I wanted was information on the flooring that was purchased and installed by them from the owner of the condo I just purchased. They acted like I wanted the previous owner's social security number! All I wanted was the brand, color, style and when it was laid. She got so frustrated with me that the owner said they will only give me the style and the warranties of the product even though it was just laid a few years ago is invalid since she sold the condo. Well I guess that is how businesses get around not doing warranty work. I would never recommend this place of business due to the way I was treated over the phone.

I purchased carpet from Carpetmart thinking they specialize in flooring, so they should be…read morecompetent. The carpet itself is fine, the installation was the problem. I paid the installers were to remove the old carpet and pad, which they did. Apparently they needed to glue down new tack strip, which they did right in front of the previous tack strip(??) but there's an additional charge of $75 for that, which wasn't communicated prior to them showing up. Then I was told it would take 48 hours for the glue to dry and they'd be back to complete the install. Two days later, no carpet installers arrived, needless to say I called Ale, the store manager. He was to call me back with a date the installers would return. Never got a return call from Ale, three days later, I called Carpetmart again! Finally a week after they removed the carpet, I get a phone call saying the original installers are too busy to finish the job!!! They have calls out to other installers and don't know when the job will be complete. Never again will I do business with Carpetmart and I would recommend you shop elsewhere for your carpet needs.

Recently I was in a time crunch to have carpet installed. Joshua and his team went above and beyond…read moreto fit me in. Within a day they measured and provided me a competitive quote. The next day, the carpet crew arrived and within several hours wrapped up the job professionally, efficiently and cleaned up after themselves. Communication throughout the process was excellent. Joshua kept us informed, called back when he said he would and was easy to work with. Thanks to Joshua and the team for making a potentially stressful situation easier.

Nothing but problems. Started off by trying to overcharge by overestimating square footage by…read moreabout 5%. Showed up late every day and took 5 days instead of 4 as promised. The sanding looked good at first, but once the stain went on, there were two big obvious marks (see photo of one example), which they claimed must have been there before, but as someone who crawled around on my hands and knees pulling nails and staples after pulling up the carpet, it definitely wasn't. A closer look after the poly dried showed extensive sander scratches (see the other photo for an example), which would have been sanded down if they were there before. Had asked about putting painters tape on the baseboards, but was assured it wasn't needed, only to have them cover the white baseboards with dark stain. Scratched one bathroom floor with the doors they took off, broke a small glass pitcher in the other bathroom, didn't tell us about either. Got dark stain on the walls then discolored the paint when they tried to wipe it off with mineral spirits. They only put one coat of "sealer" on and one coat of poly, not 3 coats like other floor companies. The stain job on the landing of my stairs is bad enough that I'm considering redoing it myself (there are 2-toned areas, drip spots, and the rest of it is significantly lighter than the rest of the stairs). To top it off, they left us all of their garbage and tried to double deposit one of the checks.

Fabulous Floors were great from beginning to end! They were very knowledgable and meticulous about…read moretheir work and it definitely shows in the end result. I'm extremely happy with them and I would recommend them to my friends and family. They service the Pittsburgh area with local experts which was great.