They boast that there are no hidden fees, yet each vehicle is advertised as "Down payment of $2500…read moreor equivalent trade included in advertised prices"... what is that if not a scam ??!!

Great car dealer! Will buy from again. I purchased a 2014 jeep grand Cherokee for my son and all…read morehas been good!

Joe is fantastic! Bought a 2019 Nissan Rouge on 8/5. Smoothest transaction ever. Went on Monday and…read moredrove out on Tuesday with a full warranty. Car is amazing. Not even a scratch and super clean! Joe had all paperwork ready to go on Tuesday. Super nice guy. Dealer is immaculate and an amazing atmosphere. Definitely worth checking them out if your in the market for a vehicle.

Have purchased several cars from BI Auto over the years. All cars were in great condition, have…read morerecommended BI to family and friends.

Finally! A great experience purchasing a car. An RDX SUV from a wonderful group and a great team…read more Our salesperson, Gabriella, was astounding. There was absolutely no sales double talk, she was consistent throughout the entire buying process, and it was a same day purchase. She had everything moving rapidly, she worked very hard to earn these 5 stars, for sure. A great young lady with the most excellent personality unlike any car salesperson I've met before, and I've bought a lot of cars in the last 50 years. Her patience was above and beyond. Let me add that unlike others in this business, she knew her products. I couldn't stump her, not that I was trying, but she satisfied all of our concerns. To finalize our deal, she called on her manager Brandon. Now there's quite a gentleman. There was none of that "where would you like to be at monthly", or "what works best for you?". There was no script. He did something most managers in dealerships never do, he listened to us, and just a few minutes later, we made a deal. Shocking, I know. This dealership has a great model, a model that other dealerships could learn a lot from and most especially, treating clients with concern, and respect and giving them 100% of their attention when they are speaking with you. At the end it was time to meet the "devil", the finance manager! Well, once again, we were surprised. Kazim, like Brandon and Gabriella was friendly and got our paperwork done with no gimmicks, hidden fees, or any other games finance plays when you sit down. The process was seamless. Of course, he recommended something I would advise anyone to add to their purchase, and that's tire and wheel protection, unfortunately I declined because I hadn't used it on my last purchase, in hindsight, maybe I should have taken it. But again, there was no pressure sales from Kazim, no pushing, just good advice. I have to say that we were very happy with the price we were given, it was more than fair, but it is not the only reason that I would return to this dealership, it was just part of the entire package. Good luck to all here at this dealership, never change, you're doing it the right way, thank you for everything!!!

DON'T GO TO ACURA OF BAY SHORE!!!!…read more Customer Service is very poor in the service departmen at Acura of Bay Shore . When I asked to speak to a manager, because of a couple of ongoing problems with my vehicle, I was taken to the manager's office. The manger stood up with hands on his hips and was rude with an instant attitude. He was a very big tall man and tried to intimidate me with his stature. . Nothing was resolved. Till this day I'm still having the same issues with my vehicle: 1LOUD NOISE IN FRONT OF CAR 2. CANNOT CONNECT DEVICE TO PLAY MUSIC 3. EVERYDAY OR EVERY OTHER DAY TIRE PRESSURE IS LOW. Acura told me my rotors needed to be replaced. (They said this after I took my vehicle there several times) for the same noise. The first time I told Acura of Bayshore about the issue, they claimed they did not hear anything. Now all of a sudden it's my rotors. I went to another dealer and an outside mechanic and both said nothing was wrong with brakes tires or rotors. Acura of Bayshore have been running me around for almost a year and they're -not even trying to fix the loud noise that's coming from my car or any other issues pertaining to my SUV. I still have my warranty and they are not honoring it. Acura of Bay Shore appears to be very shady and unprofessional, and I still need my vehicle fixed. I purchased my car there almost a year ago and they think they can tell me anything and send me on my way. I spent money on tire warranty and warranties for my vehicle. They look for issues that I have to spend money on. Even then I don't belive them. Make it make sense

First off I did not end up buying a car but I will explain. I reached out via email on a low…read moremileage 2012 Nissan Versa I was interested in and Steve promptly called me to discuss. I was looking to a long distance deal since the car was in NY and I live in MA and was not able to get down quickly in person. He quickly addressed my request to see the undercarriage since I could not inspect in person and sent me a video. I did research on reviews of Sweetheart and most all were positive and they have a spotless BBB record so I was confident to buy from them. He was helping to set up transport but as we were in the process of working through a deal someone local came into purchase the car. Steve actually called me to give me first crack at buying since I inquired first which I thought was outstanding where I think most dealer just want to make the sale and get it done and get their money where mine was a bit complicate with coordination of shipping. I said OK to go ahead and make the sale but if things fell through to consider me as a backup. Overall I thought this was a great experience and believe this is a trustworthy dealership and a good place to buy a used vehicle from and wish there were more used car dealers out there like Sweetheart!

Disrespectful the whole buying process. Sold me a car that blew up 2000 miles later. Super…read moreunprofessional will never buy a car from here again. Makes too many promises to get you to buy but doesn't follow through with it. Once you pay and key in hands it's "you bought the car as is"

Worst body shop I have ever used in my 65 years of life. Stay away from this place. After having…read morethe car for over two weeks and 2 redo's, my car was still not fixed properly. To this day, they still haven't given me a paid, itemized receipt.

I've been using this company for years. Every time I need there service they always go beyond my…read moreexpectations. The arrange with the insurance company and with the rental car company. The quality of there work is 5 star. When you get your car back you would never know you had a accident. Everyone in the office are very helpful. I recommend this auto body shop.

I have to start off by saying I've personally gotten 4 cars from Joe. My husband and I are on our…read moresecond leases. He is amazing! Literally! He answered every question, addressed any concerns I had and help keep me where I wanted to be. He has gotten me 1 beautiful car after another. Searching and obtaining exactly what I wanted. Last year I also got my mothers car through him and had multiple family members get cars through Joe as well. ALL were very pleased with the work he puts into every step of the way and the end result with a beautiful car is the best part. He never disappoints and always delivers, always above expectations. Joe and his team are phenomenal and I will never use anyone else. I recently moved to Florida and you bet I will be using him once these leases are up as well. I should of wrote this review a long time ago. I cannot thank Joe enough!

Joe has been AMAZING! he found the car i wanted (2024 hyundai tucson hybrid limited) in the color i…read morewanted it in! He has been so communicative throughout the entire process and answered all my questions and was patient with me through multiple test drives over a few different days! Once i decided what i wanted he got the last one from the jamaica queens Hyundai dealership and i didnt even have to leave bay shore for it. It was delivered to his office for me to pick it up in a easy smooth transaction where he explained everything i needed to know about the papers i was signing! He handled the titling, DMV stuff, insurance, and dealership stuff and i didnt have to worry about a thing! Would recommend this to anyone buying or leasing a car, this is the smartest way to do it. THANKS JOE!! Youre the best!!

Complete professionals. Great experience from start to finish. Sam (owner) is very knowledgable and…read morereally understands how to educate the customer. I needed body work done on my Acura. Estimate was very fair Especially when Sam and his staff fixed my car like new! They even washed and polished exterior and cleaned the interior as well. Will certainly be using them for any auto body work needed in the future. Thank you!

These guy do great work! I had them install and paint an aftermarket bumper to my BMW and they did…read morean outstanding job. They seem to do a lot of work on expensive cars since I constantly see Range Rovers, Benzes, Bimmers, etc at the Shop. The owner and sons provide great customer service and are very professional in dealing with customers. I highly recommend this shop.

Excellent service. Scotsman's handled repairs on my Audi in…read moreless than two weeks. All repairs professionally done, the car looks like brand new again. After a fender bender, we chose Scotsman's for the repairs and are super glad we did. They coordinated with the rental car company and Geico seamlessly to make the process simple. A detailed estimate was provided quickly, and repairs were perfect. Thank you to Jim and Anna for your friendly and professional service!!!

When the Mrs' car was involved in a fender bender in the LIRR parking lot, our insurance company…read moresaid we could go anywhere... but recommended Scotsman's. It was great advice. From the first meeting, through returning our car in perfect shape - Scotsman's kept us in the loop by phone and text message. When we realized our parking sticker was on the bumper that was to be replaced - and learned the Town Of Oyster Bay would charge us $200 to replace it if we couldn't bring the old one in (silly law) - we called and asked Scotsman's to do what they could to save it. They steamed it off, and returned it when we picked up the car. The repairs were flawless, and the car was washed and detailed. It hasn't looked this good since the day we drove it home from Audi. I'm hoping we never need an auto body repair shop again - but if we do - we'll come here.