/5 - DO NOT TRUST THIS BUSINESS! They will ruin your event!I am writing this to warn anyone…read moreplanning a special event to stay far away from this place. They completely compromised our event today through broken promises, gross negligence, and a complete refusal to take accountability for their mistakes.
The Night Before (False Reassurance):We called the night before our event to secure a specific throne chair. Because we live out of town, we explicitly offered our credit card over the phone to make a deposit and lock it in. An employee named KK refused the payment, confidently assuring us that a remote deposit wasn't necessary and that it was perfectly fine to pay upon arrival today. They even issued us an invoice, leaving us under the impression that our rental was 100% safe.
The Morning of the Event (The Betrayal):Today, a family member called to confirm the final pickup details, only to be met with a total shock. They told us, "We don't have that throne anymore; we sent it out on delivery to another party." They quietly re-rented our item behind our backs without a single phone call, text, or warning, completely shattering our event plans.
The Runaround (An Hour of Ghosting):Panic set in, and we scrambled to call them back to figure out how this was possible. Suddenly, they stopped picking up. It took an entire hour of continuous dialing just to get someone back on the line. When we finally reconnected with KK, she was completely cold, indifferent, and entirely unapologetic that her false promises had just ruined our event setup.
Management (Zero Solutions):KK passed the phone to her manager, Victor, who immediately met our frustration with a defensive, "oh well, it's not our fault" attitude. We were completely desperate and willing to do anything to get the throne we needed, but they gave us absolutely zero solutions or alternatives. While Victor eventually backed down and realized how badly his team botched our reservation, they just shrugged and left us completely empty-handed on the day of our event.
They blocked us from securing the item with a deposit, promised it would be held, gave it away behind our backs, and then treated us like an inconvenience. This company lacks basic professionalism, integrity, and empathy. Save yourself the nightmare and take your business elsewhere.