We have used them for many years. Excellent quality service and good communication. We have lots…read moreof pets. We have also had fringe removed from area rugs and the work was high quality.

I have used Aqua Mist over the years. Great…read moreservice/professional staff. Like them so much, I am taking two rugs to be cleaned by them today. A great service!!!

We've had a few floods recently at our Strata Corporation, and KCC Disaster Restorations has been…read morenothing short of outstanding. They have consistently restored our properties to better than original conditions, and their attention to detail is exceptional. The team is very accommodating, working quickly and efficiently whenever a disaster strikes. We truly appreciate their prompt response and the peace of mind they provide knowing that our properties are in capable hands. Highly recommend their services for any restoration or remediation needs!

My 89 year old mother's condo suffered extensive water damage when a pipe burst 2 floors above her…read morecondo unit. There was quite a bit of water and damage to the drywall and flooring. Andrew and his crew at Kelly Restoration and carpet cleaning went the extra mile to get my mother back into her condo as soon as possible. They even came in and worked on it on a Saturday so that she could be back in her home by Thanksgiving! Huge shout out to the crew! They even cleaned all of her carpets in the entire condo as a complimentary service! Job well Done!

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

We discovered water damage and mold in our home after moving our daughter's bed…read more I found Damage Control Remediation on Yelp and called them first. Joel came out the same day to survey the damage. He was amazing! He brought in a plumber and an asbestos abatement team that we ended up needing, and made the entire process as painless as emergency home construction at Christmastime could possibly be. He even reached out to check on us the day after Christmas. Every single contractor he brought in was as nice, knowledgeable, and as professional as they could be, and they all worked with us to keep the costs down. Do not hesitate to call Damage Control Remediation! They're real pros!

Great experience on a moments notice!…read more We had a flood over our kitchen floor. Joel came out the same day I called him to assess the damage. He provided an estimate for removing damage and dehumidifiers. After cutting out the area he determined the water intrusion did not require equipment and reduced the cost of the job dramatically. The quality of work was excellent. Containment was placed during the work and edges left clean and taped off.

We were in the process of selling our house when we discovered there was some mould growth in the…read moreattic. We looked up mould remediation businesses in the area and left messages with several. Mathew from Coastal Pure Air got back to us in minutes and, understanding the urgency of our situation, personally came to do a quote the next day even though it was a Saturday. He provided a detailed quote, gave us all the information we needed about the process, and assured us that he would schedule us as early as possible. We were impressed by his professionalism and obvious expertise in his field, and booked an appointment to have the work done. Early the following week he contacted us again: knowing our urgency to have the situation resolved he wanted to let us know that he had had a cancellation that week, and could put us in that slot instead if we preferred to have the work done earlier. Before the work was done, were provided a Service Engagement letter to sign, which clearly outlined the date the work would be done, the cost of the work, the responsibilities of Pure Air (i.e. maintaining adequate insurance, compliance with WCA, professional conduct) and options for redress if the services were not provided according to the agreement. This is the first time we have recieved anything like this from a contractor in this area, and it further impressed us with the professionalism of this business. On the day of the remediation, they arrived on time, made every effort to minimize any disruption in our activities - we work from home, so this was important - and the work was completed in good time. After the work was done we were provided with before and after photos of the affected areas, and the actual cost of the work was exactly what was provided in the quote. We were very impressd with this company from first contact. Coastal Pure Air staff were responsive, professional, and definitely went above and beyond to help us. We would highly recommend them to anyone

If you are finding yourself overwhelmed with the prospect of re-claiming a space from allergens,…read moreodours or contaminants, whether biological or man-made, you've come to the right place for help! We had come to believe that our somewhat ancient, free standing garage was a lost cause. For more than 40 years it has been our 'go to' stash for everything that didn't fit into our small, 900 square foot home... including the residue of our parents' estates that we had not yet found a way to part with. All this 'stuff' languished relatively safely there until last year when the rats moved in. Within a very short period of time, the garage & its contents were contaminated. We cleared it out last summer and did our best to clean, however, the odour of rat feces & urine had permeated the concrete floor, the wooden walls, the small attic & everything that remained inside. Going in there required wearing a mask and was clearly not healthy. Online research led me to Coastal Pure Air... a phone call reassured me that, indeed, something could be done for us & a date for the procedure was set up quickly. From first to last, Mathew has not only been a consummate professional, but also a comfortable and easy person to deal with. He is interested, knowledgeable & willingly answered all of our questions about his process and what we could expect. We are delighted with the result! We now have a sanitized, safe garage with not one whiff of rat smells! We recommend Mathew and Coastal Pure Air without reservation.

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

Mike was great. Explained everything, took his time to make sure we were happy. Seems to really…read moreknow issues with mold and will use them again.

Our condo insurance company used this company and there were so many issues it would take a book to…read moregive even just the pertinent details. Given the lack of skilled tradesman it's hard to rate the actual physical work that was so poorly done and attribute that to the contractor but certainly the company's inventory process boxing up belongings for residents to store items to allow rebuilding was an unmitigated disaster. It went downhill from there. I'd look elsewhere unless you are desperate. Having said that, I think a lot can also depend on the actual on site project manager so perhaps it is less about the company and more about who is at the leadership helm for specific projects. As always, get three quotes for tender and if you go for the least expensive you might be paying for it in other ways.

From the owner: FirstOnSite Restoration is the leading Canadian disaster restoration company serving the…read moreresidential, commercial and industrial sectors. We're experts in the restoration process - from pre-planning and emergency mitigation to reconstruction and recovery. With our U.S.-based sister company, Interstate Restoration, over 2,000 employees and more than 75 locations, 24/7 emergency service and a commitment to customer service, we are able to provide complete disaster restoration services coast-to-coast throughout North America. Our corporate structure distinguishes us within our industry, providing unequaled degrees of speed, scope and scale. It also provides an unmatched ability to embrace innovations and technologies that help us meet the unique needs of our customers. FirstOnSite Restoration is an approved vendor for many leading insurance companies. Helping you restore, rebuild and rise.

After a major leak from an upstairs bathroom pipe caused significant damage behind my kitchen wall,…read moreI'm incredibly grateful I chose Poseidon Restoration. From the start, they stood out as trustworthy, responsive, and highly professional, everything I didn't get from other companies I initially contacted. General Manager Jakob was outstanding, communicative, knowledgeable, and reassuring throughout a stressful process. He took the time to explain everything clearly and always responded quickly to my questions. The crew, Dwayne and Kyle, were equally impressive. They were punctual, respectful, and extremely careful in their work. They contained the demo area perfectly, which was especially important with a small child at home, maintained excellent air quality, and were very intentional about minimizing damage. Everything, from cabinetry to countertops, was handled with care, and the workspace was kept as clean as possible. Their attention to detail, professionalism, and genuine care made a difficult situation much easier. I highly recommend Poseidon Restoration. Jakob, Dwayne, and Kyle were fantastic.

Poseidon handled my bathroom rebuild, due to a water leak, from start to finish. Quick and…read moreefficient, great work and communicative managers. Highly recommend this team.