We are at the tail end of a partial basement remodel and our contractor discovered black mold under existing carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs! read more

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied with the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them! read more

Matthew must be one of the most honest people in this business. I asked him to assess a situation where we had a toilet overflow that leaked onto the lower floor. He did not try to upsell and seemed very transparent in his assessment. A few other water companies had pressured us to start an insurance claim there and then, saying the work would be more than our $5k deductible. Matthew told us that the water was very small and could be dried out with some DIY strategies. He then also looked at another issue we had and provided honest unbiased information about plumbers and contractors. He also provided a lot of small tips to prevent moisture and leaks in the future. I recommend Matthew as your first call and will definitely seek him out for future water damage needs. read more

Mathew is the absolute best... helpful, kind, and most importantly - extremely thorough! He was able to answer all our our (many) questions about the remediation and overall process, even taking extra time to respond to some questions after his portion was completed. It's always refreshing to find people that are genuinely invested in the work they do, and when it comes to water issues you want to implicitly trust in the job that was done. When you work with Mathew, you have that trust. 11/10 would hire him again (though I hope we don't have to!). Thanks again, Mathew. read more

Outstanding service beyond water damage mitigation I can't say enough good things about this family-owned water damage mitigation company. From start to finish, they went far beyond just drying and mitigation. They helped with everything surrounding the issue, including identifying plumbing risks, giving honest repair suggestions on contractors (not for profit from contractors but from their customers that feel truly helpful for repair damages on working with multiple parties), and guiding us through next steps that were truly in our best interest. What stood out the most was their integrity and communication. Every recommendation was clearly made for the benefit of the customer--not based on referrals, kickbacks, or hidden incentives. They took the time to explain options, potential risks, and long-term solutions, even when it didn't directly benefit them. Their communication with the insurance company was also excellent. They were clear, professional, and proactive, which made a stressful situation much easier to handle. This team genuinely cares about doing the right thing and supporting customers through the entire process, not just the mitigation work. If you're looking for a mitigation service that is honest, knowledgeable, and truly customer-first, I highly recommend them. read more

Highly recommended. Quality workmanship and a model contractor. We purchased a fixer upper that we knew had some mold and other water damage related issues in the basement. We felt it was top priority to demolish and open up the basement to resolve these before moving forward with other renovations in the home. Matthew was a great communicator who got in touch with us early and helped us navigate the complexities of the project. He and the crew were on time and worked long hours doing quality work on a pretty tough job and managed to do it in relatively brief time frame and for a what we felt was a reasonable price. His openness about the process and pragmatism about the nuances of our project is well appreciated. The jobsite was left clean and in a good state for our upcoming repairs and we have a better understanding of the next steps for our basement as our reno journey continues. read more

I am so glad we contacted Mathew for mold remediation in our basement. We had a few companies come out to give us bids and PSWR was, by far, the company we wanted to work with most. Mathew thought carefully about how to fully address the mold in the unique and potentially hard to access basement spaces. He was extremely helpful and informative about potential solutions to the cause of our flooding and he taught us a lot about the science behind safe and effective mold remediation. He is also a genuinely kind person and remarkably enjoyable to work with. I especially want to vouch for his character and honesty. Unfortunately, we found asbestos in our basement, which is outside of PSWR's scope. Mathew took it upon himself to work with the testing company to help us find A DIFFERENT COMPANY to do our remediation work! He helped us find one who did both mold and asbestos instead of hiring both PSWR and an asbestos remediation company to make sure we saved thousands of dollars! He generously offered to help us with any questions or concerns as we move through our remediation-- even though he hasn't made any money from all that he has done to help us. Mold remediation can be stressful and expensive. Plus it is very hard to know if a company is trustworthy. (Our other bids ranged from $1,500 to $30,000! Who to trust?) Mathew made it as stress-free as possible, provided a competitive and fair bid, and proved his trustworthiness. We highly recommend working with Mathew at PSWR! read more

These guys were amazing!! Came the next day to help clean up after a pipe burst downstairs! Did such a thorough job we were very impressed and would highly recommend! read more

This is it! If you have a water problem, you should call this company. I did not even know the damage I had until I had a complete service from Puget Sound Water Rescue. My bathroom water piper was broken and flooded to my other rooms. Apparently, a lot of water even flowed into my air vent. When I called Puget Sound Water Rescue, Mathew came to my house quickly and checked all the hidden damage from this flood. I am so glad that I called Puget Sound Water Rescue. I can see that Mathew was very honest, professional with a lot of experience. He is an angel to me. No doubt I will call this company again if I ever have a flood again! read more

Puget Sound Water Rescue - Damage Restoration Near Me - Seattle, Washington

I literally cannot recommend Mathew and Puget Sound Water Rescue more highly. For obvious reasons I hope to never need his services again, but if for some reason we do suffer water damage and/or mold again, I would absolutely use Mathew again. Our job ended up being significantly more gnarly than initially expected, and throughout Mathew was a great, clear communicator and repeatedly went way above and beyond to try to get our situation mitigated so we could get back home asap. Our attic , which we learned during the course of this work has been a secret disaster area since about 1957, is now immaculately clean and mold-free. I'm positive Mathew should have charged us more than he did, to be honest, but really appreciate his consideration of all our needs. To top it off he is a really kind person who is clearly passionate and knowledgeable about indoor air quality -- I learned tons from working with him. So if you do have the misfortune to need to mitigate mold or water damage in your home, you'll thank yourself later if you choose to work with Mathew and Puget Sound Water Rescue. read more

Matthew is phenomenal! He is extremely thorough, and his quote is very competitive with breakdowns of each line items. He has been informative on every step of the process. I wish to never have water damage again, but if I do - he'd be the first one I call! read more

We called Mathew McSheridan to handle an issue in our basement. He is well trained, prompt and knowledgeable. He knows what he's doing. His bid was fair and he's also a heck of a nice guy. We'll call him again if something new comes up read more

We had a water leak incident in our condo and some the water leaked in the unit below. Mathew McSheridan arrived on site for inspection. He was very professional and he took precautions during covid time. He was wearing mask and maintained 6 ft distancing. Matthew, provided us pictures and moisture detector readings. He explained us everything about those readings without trying to up-sell their service and gave us practical alternative solution and avoid big expense from insurance company. Usually, in these scenarios it's difficult to negotiate without having insurance company involved and Matthew played an unbiased mediator role and helped us to reach a pragmatic solution acceptable to both party. They have my business for this decade. I would strongly recommend their service to anyone who is undergoing through water damage and restoration. read more

I am deeply grateful that I called this company. I was very afraid of the overwhelming cost and health effects after finding hidden mold, but Puget Sound Water Rescue has truly saved the day. I cannot explain the magnitude of relief they have brought... it feels as if a huge weight has lifted off my shoulders and I'm now full of excitement for my next home project. This is a priceless feeling. Mathew is extremely knowledgeable, passionate about remediation/remedy and one of the most kind, good-hearted and honest people I've ever met... Thank you guys so much, a million times!!! read more

In my experience it is rare to find honest, trustworthy, and competent companies for anything related to home repairs. So I was pleasantly surprised by the amazing service I received from Puget Sound Water Removal. They were easy to communicate with, prompt with the timing of their arrival, and very helpful in not only their area of expertise, but in other areas as well. I strongly recommend them to anyone who has potential water damage, they were a joy to engage with, and unlike many others, they didn't even charge for the assessment, so truly above and beyond as far as value as well! read more

While I didn't end up working with Puget Sound Water rescue (had another company that could start sooner), I really appreciated the promptness in which Mathew was able to come out to my property, put together a quote quickly, and provide a huge amount of information regarding our situation. I also wanted to call out just how nice of and individual he was as well, which means a lot when your in a situation where you need the services provided by a company like Puget Sound Water Rescue. So while I can't vouch for the actual work, my experience up to that point was very pleasant and instilled a great deal of confidence; based on that, I don't doubt the work would have been done quickly and professionally. read more

Excellent service. Mathew was very knowledgeable and easy to work with. His work was thorough and within his estimate.

They did the job as expected. Their prices were reviewed by the insurance person, and confirmed as expected.

I/we unfortunately had some flood damage - and these guys were great to work with. A prompt, thorough estimate - competitive with other services (needed three estimates for our HOA) - and were very professional from start to finish. I'd highly recommend them. read more

Matt was immensely helpful and knowledgeable. We had some water damage from our roof deck overflow and he came right away and took care of us. It was such a pleasure working with him especially given a stressful situation such as it was. read more

I had a water stain in the hardwood floor next to refrigerator. I called Puget Sound Water Rescue and set up an appointment. Matthew showed up on time. He checked the moisture around the area, as well as in the crawlspace. He answered my questions patiently, and provided a couple of options I could choose. I followed his advice and got a flooring company to take off the damaged hardwood floor pieces. It turned out the damage was only in the surface and I don't need any other repair other than replacing the hardwood floor pieces. All the assessment was free to me and Matthew didn't charge anything. He was very honest during the assessment and no upselling etc. I would recommend him to anyone who needs a water damage service. read more

We had a sink overflow in our home, causing pretty significant damage to three rooms. We got a quote from Matt, and we're so glad we did. He was incredibly knowledgeable, kind, and reasonably priced. He was able to start right away and quickly navigated some unexpected issues. We really enjoyed working with Matt and felt like we were in good hands, start to finish. No one wants flooding in their house but, if it has to happen to you, you'll be glad that you called Matt! read more

They don't answer their phone! Called 5 times on Saturday and left 2 messages at 2 different numbers, never a response. Probably should not advertise 24/7 service when can never reach them. read more

If you have water damage of any kind, this is the company you need to call for an estimate. Very competitive prices. And the owner, Matt, is friendly, communicative and knowledgeable. He goes out of his way to make sure the problem is fixed and quickly. I had a toilet that, unknowingly, had been slowly leaking into my crawlspace for a long time. He removed the soiled vapor barrier, decontaminated the soil, put in a new vapor barrier and decontaminated and dried out the subfloor. I couldn't be happier with his work. read more

I'm so so thankful for this company! We found out Thursday that our main drain pipe under our master bathroom was cracked and leaking waste water into our crawl space and making our bathroom smell so bad it was unusable. I started making phone calls to figure out how to get the sewage cleaned up out of our tight crawl space and got really high estimates. One company sent out a guy to do a bid that couldn't even get into the crawl space and wasn't prepare to do so! Over the weekend I got on Yelp to get more estimates and reached out to Puget Sounds water Rescue- they got back to me first thing Monday morning and sent out 2 guys this morning(Tuesday) to take a look and get me an estimate on the spot. The bid came in way less then the other "ball park" estimates I had been give and they were ready to do the work right away. The workers were clear, kind, took clear photos of the damage to show me what was going on taped up the open heat vent that was disconnected. Everything smells 100xs better already and now my husband (a general contractor) can safely replace the leaky pipe. We will definitely keep Puget Sound Water Rescues information on hand and would refer them to our remodel clients should they need remediation services. Thank you! read more

I have nothing but awesome things to say about these guys and their whole team! My kitchen and dining room flooded, and once the leak was fixed, I needed major repairs to the entire kitchen area including removal of the floors and parts of the walls, cabinets, and then drying everything out. I went with Puget Sound because of their great reviews and also how quickly they responded to me and were able to send someone out. They've made the process seamless and so much easier than I expected! They called and e-mailed me every time a technician was on their way, were super professional and on time, and helped me with my home owner's insurance, too! They were patient and understanding with how stressed and overwhelmed I was every step of the way. Hopefully I never have to use them again, but I know who to call if that happens. read more

We noticed a water leak mark in our ceiling and needed someone to come out to look at it before it got worse. Due to COVID-19, called a few other places but they couldn't come out fast enough--called Puget Sound Water Rescue and they came the next day (we did not have a bursting pipe so I was good with that). Matthew arrived with gloves and a full mask, which we appreciated. He had a water detector that reads moisture levels in walls and under tile floors--plus an infrared camera--and was able to show us exactly what was going on (we loved that we could actually see it). He was thorough and explained everything to us. We had a full detailed quote the next day. After chatting with our insurance company, we decided to pay out-of-pocket, and Matthew was extremely gracious about reducing the scope of the work, so that it would fit within our budget. He arrived again today to do the work, with full gloves and a mask, and was great with our dog. He removed the toilet, showed us what we needed to do next, and gave us great tips about where to go and how to do the next pieces of work ourselves. Extremely courteous, polite, conscientious, honest, and kind human being. We had a great experience with this company. read more

We had some mold and water damage and were feeling a bit in-over-our-heads on how to deal with it. I called Puget Sound and they got me set up immediately with an appointment for Matthew and his crew to come out and look at the project. They ended up having to tear out some wall and flooring and they worked with us to find a plumber who could repair the broken pipe and another company to come remove our counter and cabinets. They did a great job of getting the mold removed and the structure all dried out. Throughout the whole (stressful) process they were very helpful, friendly, and knowledgeable. I would highly recommend them to anyone who finds themselves in a bind! read more

Great customer service, can't recommend them enough. Matt came by when we had some water damage in the kitchen. He was thorough, courteous and above all honest. He came in, did some tests, didn't try to sell us on something we didn't need and told us how to fix it on our own. Will definitely go to them if things get worse. read more

I got 4 total estimates for the water damage and mold in my basement. Mathew was by far my first choice. He seemed so knowledgeable, passionate about what he does, respectful, easy to communicate with, and he gave me a very reasonable estimate. They were always on time, monitoring the process carefully during dehumidifying that took over a week, and he charged me minimally for the last minute addition to the project. It was an absolute pleasure working with him and getting educated about mold in general, which he clearly knows so much about. I would definitely recommend him to everyone. read more

Had a small leak in the pipeline connecting the water heater in my house in Renton and after the plumbers fixed the leak, they suggested me to find a water damage restoration person to look at it to assess the damage. I yelped around and chose this company as it was top rated. Matthew responded quickly to my request over yelp and we spoke over phone. He said he would need to visit the place to give a quote and there is $100 charge for visiting. I was hesitant to pay that just for the consultation and pushed back but he defended well and convinced me. He came promptly and did a very thorough examination and assessment of the damage. He gave a quote and I asked him for a revised out-of-pocket quote as it was less than my deductions. He was able to get it done for half the initial quote. The initial consultation was included in the final price and I was so happy at the end that I decided to proceed ahead with him. More than being considerate in the pricing, it was clear that he didn't compromise anything on the quality. On the contrary, he did a great job in making sure the carpets that he had to tear open didn't stick around loosely after being put back and the corner of the drywall he cut open was curved and he made sure to not damage that curve as he estimated replacing it would be costly and difficult to get the same curvature. He also went above and beyond and gave me helpful tips on cheap tools one can get to identify a leak ahead of time so that the damage can be contained quickly. His demeanor in general, his attitude, his empathy and child-like sharing of his experiences made me feel as if I am getting this job done by a long known friend of mine. I would definitely consult him again if I ever needed one. read more

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I really can't say enough good things about our experience with this company. We had a sewage leak in our crawlspace and Mathew and his team made the best of a really unpleasant situation. I filled out a form on their website and was called by a scheduler the next morning. They offered to have someone out the same day to work up an estimate for cleanup. Mathew, the business owner, arrived and was delightful. He's knowledgeable, personable, and worked with us to come up with a plan that made sense for our needs (we were paying ourselves, not through insurance). The workers arrived the next morning and knocked out the job in less than 2 hours. I would recommend PSWR to anyone without hesitation. read more

The best experience I could hope for. Matthew was knowledgeable, friendly, and honest. He came to assessed our water damage the first day and provided with the description of the work required. The next day, when he came to perform the job, he re-assessed and noted that the water dried out by itself very quicker. And if I prefer, I could dry the remaining water damage myself using my own equipment and didn't want to charge me. read more

We had water leak in our Master bath which unfortunately went into garage ceiling as well. I called Puget Sound water rescue based on Yelp reviews. Mathew came to assess the damage and he was very patient with all our questions (specifically related to Insurance claims). After getting the quote, technicians came on time and setup their equipment and after 3 days everything was dried out. They worked directly with Insurance company and claim process was very easy. Definitely recommend them for emergency services! read more

Puget Sound Water Rescue was an amazing company to work with. When our basement flooded, we called several companies for help. They called us back very quickly and got Mathew out to our house the following day. Mathew was very professional, knowledgeable, and kind. He got a crew into our house to pull out the damaged flooring and dry wall the next day even though it was 2 days before Christmas. The 2 gentlemen who worked on our house were equally as professional and kind. They did amazing work and even came in on Christmas Eve as there was more damage than we had originally anticipated. They definitely went above and beyond in communicating progress and respecting our home. The office managers were also so courteous and answered our questions quickly even on evenings and weekends. I never had to wait more than an hour for a response. Living in Seattle, I've been repeatedly frustrated with how slow (and sometimes unprofessional) nearly every contractor has been, but Puget Sound Water Rescue stands alone as the ONLY company I have enjoyed working with. I 100% recommend them. read more

I literally cannot say enough good things about Mathew and Puget Sound Water Rescue: they were an absolute life saver for us last winter when we were dealing with a highly stressful water damage situation. Mathew went way above and beyond for us, patiently explaining the complexities of the remediation process and talking us down from the ledge after hours on more than one occasion. In addition to being highly experienced and professional he is just the nicest guy and we came to trust him and his crew very quickly during one of the most challenging times of our home ownership journey. They worked incredibly hard, were extremely reliable and always very courteous and helpful from start to finish, and their rates were very reasonable. Highly recommended on all fronts. read more

Mathew's professionalism and knowledge is off the charts. He built a strategic plan and stayed on task which in my mind makes him an exceptional person. I highly recommend Puget Sound Water Rescue!!! read more

Matthew's company has been great to work with. He promptly provides the information we ask for and is always very professional with a great attitude towards his customers. I wish there were more like him. read more

We had Mathew handle cleanup after a blockage in our sewer line popped a cap in our basement and spewed sewage over a section of our (unfinished) basement, and I can't recommend him enough. He was fast to respond, very knowledgeable, excited to share information with us including helpful tips for navigating insurance and any similar experiences we may have in the future, and very thorough. We called him for an initial inspection and quote. He was prompt to the time he arranged, and did a thorough inspection, providing us a quote on the spot after doing an estimate of the work that would need to be done. He offered to come back later if we wanted other quotes, but since we liked him, had read positive reviews, and the quote was reasonable, we told him we would go with him--and he was able to start work right away! He and his employee cleaned up the mess, got under the floor to clean water that had gotten under it, replaced the vapor barrier, sprayed an eco-friendly solution on the whole area, and even hand cleaned our plastic storage boxes that had gotten wet. He discussed using flood stops to prevent water damage from appliances as a future-proofing method against other common water damage when he learned we were new homeowners (we actually already have flood stops on most of our appliances--it was fun to compare brands with him!). He also gave us advice on how to navigate insurance and what to expect would and would not be covered. Mathew was prompt, friendly, thorough, knowledgeable, well priced, and overall great to work with. I highly recommend him. read more

Very prompt and efficient service when our basement flooded due to an overflowing gutter above. They'll be my first call next time!