I would definitely look for a different pediatrician if you're considering taking your child here. I have been asking to speak to somebody for quite a while now, and I have yet to receive the results from all of the tests that I had to have my son do, despite the fact that I. Spoke with the doctor and let her know that his last pediatrician had said everything was OK. The bill the insurance. If you choose to bring your child, please know that you will not have proper communication. There will be no follow ups. And you will never get somebody to call you back despite the many voicemails and messages that you leave. read more

I brought my newborn for his first visit. As soon as we left I expressed my concerns to my partner. Front desk was rude,nurse seemed like she hated kids, doctor seemed nervous and awkward. 2nd visit: my son got his shots. Front desk was yet again rude, nurse looked pissed off and everything I asked Dr. Garza he brushed off by saying its normal or sure... "sure" was definitely not the answer I want from our doctor. When we left I tried to schedule my sons 4month follow up and front desk (man) said they would call us to schedule. 4th month came and no call. My partner called to schedule apt. For whatever reason they called to reschedule (they left a VM). I called back to t schedule and to ask questions about some concerns that I was having. Person who answered said the doctor had left for the day and to call back Monday if issue continued. At that point we scheduled apt for a Wed at 11:30am.. I asked if that was the earliest and they said yes. We show up exactly at 11:30am. We waited 30minutes when a nurse came out and said the doctor wouldn't see us because we were an hour and a half late (according to them our apt was at 10am). I argued and they said the doctor wouldn't see us. I argued some more and they said the doctor would see us at 1pm. At this point I'm so upset I just don't want my son to be seen there. My son was 4months and 3 weeks and he hadn't gotten his vaccines because they didn't call and when scheduled they rescheduled and when we showed up they said we were late. I denied the apt and asked for my sons medical records. They said they weren't able to release those to me... that became another argument. Finally they had me sign some forms and they said they would email me his records by the end of the day. I never got the forms that day. I called the next day and they said they were working on it. I then get a VM saying that they would charge me $25 for the 1st 7 pages and then some cents for every page after that. Anyway my son got seen at another office and that staff was amazing. From front desk, to nurse to pediatrician. Everybody tried to make conversation with my 5month old and we just felt welcomed and catered to. My son ended up being diagnosed with a possible hernia. A symptom I tried to explain to La Altura over the phone and they dismissed me and then I tried to tell them in person and they didn't seem to care. I am so glad we left. I would not recommend this office to anybody. I should have listened to my mother instinct and changed pediatricians after our first visit. Do yourself and favor and go somewhere else. Oh and while I was there two other moms were having issues and also we got a very high bill in the mail. $976 when wellness visits should be covered read more

My children and grandchildren gave been patients of dr armando garza since 2009. Dr garza and his staff are caring, compassionate and make our family feel like we are all part of one big family! The staff include Casey and Lindsey who have been there since the office open and are wonderful. Dr garza is the best pediatric dr in San Antonio. If you re lookin for a great warm environment and caring staff you ve found it here with dr garza and staff. Still seeing dr garza for as long as he'll have us! Warm staff! There have been some changes but with all things change is often good and necessary to Move forward! Great things happens here and when you have a relationship with your ped its a good thing for The family! read more

La Altura Pediatrics - Nice office - Pediatricians Near Me - San Antonio, Texas

We have been seeing Dr Garza since 2010 and have enjoyed his services, still do. However when Communicare has taken over the management side of house it has been constant struggle to stay as a patient. Issues that we have had for the last few years. 1)communication is a big one for us, we want to get the health of our kids right. Front desk rude, assumes you should know how to operate all the new check in procedures and don't worry about interrupting them while your there cause they don't pay attention 1a) the check in procedures are horrible it's as if our information is never retained, the system is a sad replacement of human interaction 2)scheduling has been an issue never get talk to a person on the phone but always seem to be in the phone when there in person :( 3) automatic scheduling is a waste of time, I've been schedule for appts without my knowledge and appts when needed they have been canceled 4) consultation regarding vaccines my son needed HPV and nurse and staff could not verify the shot periodicity and was told at least three different dates for when we needed a second vaccine. 5) after dealing with confusion on the vaccine the first thing they handed me was a flyer to do a google review!??! Really! How about they focus on the health of the patient and give documented information and reminders for next appts. I have called for two days with no return phone call. We are seriously thinking about leaving even though we have trusted Dr Garza for 11years with our two kids. due to all normal human interactions and declining customer service mainly front desk and staff area tells me they don't value customers. we will be looking for a new doctor out of necessity since I can't get advice or consultation. read more

Been taking my kids to Dr Garza since 2013 and didn't have any issues until office was acquired by CommuniCare. Since then the front office service has been negligent. Been waiting for a referral for months and they can't seem to provide an update nor follow thru with what they say they would do. It's unfortunate as children's medical needs are disregarded. It's no wonder we rank so low in healthcare as a nation, especially in quality outcomes. read more

I am so happy that we found la altura and Dr. Deleon. We have been going here for about a year now, after leaving our first pediatrician due to some disagreements and poor bed side manner. Dr. Deleon is ALWAYS friendly and smiling. She takes her time with us and we have never felt rushed. Further, she is always open and willing to have discussions about what decisions are the best for our family. I have never felt like she has talked down to us like we have experienced with other doctors. She also knows her stuff! When we took our daughter in for a persistent fever, she knew almost instantly what was going on. The waiting room is always clean and there are two separate sides- one for sick kiddos and one for heathy kiddos. The staff is all super friendly as well. Overall, a wonderful practice and I am so happy that we found it! read more

We have had nothing but a great experience with Dr. Garza and his staff in how they treat my son, wife, and myself. The receptionist has always been very polite and the nursing staff is always smiling and very helpful when we visit. Dr. Garza is a humble down-to-Earth pediatrician. When searching for pediatric care for our son, born in August of 2018, we came across many pediatricians that came off a bit conceded, Dr. Garza was not that way at all. He answered all our questions with patience and a clear response that was in our best interest. Thank you Dr. Garza and everyone at La Altura for making our experiences there enjoyable!!! Excelsior! read more

It's taken me a while to write this review, but don't let that discourage you. I wanted to make sure not all Pediatricians offices operated like La Altura, and I was right. We took our 3 day old to La Altura for his first check up and subsequent 2 week check up, and it was such a weird experience. I'll try to highlight the key points. - The scheduling was off for whatever reason, so on top of waiting a long time, we were finally seen by a nurse practitioner, instead of Dr. Garza. He did come in for a second to introduce himself, but was frazzled and in a rush. - Second visit, again we waited a long time to be seen, and it was supposedly the first appointment after lunch. - When Dr. Garza came in, he had no notes, no recognition of our previous visit, where we brought up an issue, and basically told us things as if we'd never been there before. We switched to a place where we never have to wait longer than 5 minutes to be seen, actually remembers us, takes notes (crazy, right??) and generally seems more competent. Sorry Dr. Garza, you may be an excellent doctor, but not at La Altura. read more

My wife thinks Dr. Garza is a great doctor and I tend to agree. The positives end there. The staff is rude, unorganized and rude. Yes, I said rude twice. The continued to mess up our billing and bill us for the same visits more than once. Their billing company is incompetent and very unhelpful. Asked them several times to fix the issues but I kept getting bills. They also try to force their vaccine schedule on you in a very forceful way. Wish Dr. Garza would either go some else or fire his incompetent and rude staff. read more

Dr. Armando Garza and his staff are great!! I have been taking my four children for any medical needs (vaccines, yearly check-ups, etc) for the last eight years. I have recommended Dr. Garza to friends and they are very happy and (like me) have Dr. Garza as their children primary care doctor. read more

Dr. Garza is a absolute blessing to our family. He is the best pediatrician we have ever had. My boys have been seeing him for over 7 years and we LOVE this place. Dr. Garza listens and understands and has never steered us wrong. My youngest son had severe doctor anxiety due to two surgeries before the age of 4 and Dr. Garza has shown him that doctors aren't scary. He is patient and kind and very very knowledable. Would never go anywhere else! read more

I'm not happy with this practice anymore even though I loved them back in 2012. I don't like the female pediatrician that replaced Dr Selkie who I used to love. I can't even remember her name, since she seems to be in a rush to get us out as quickly as possible. I have seen her twice and am now looking for a new doc before the next scheduled wellness visit. Maybe Dr Garza who is referenced in other reviews is a better choice at this practice, but he is never available when I call to schedule. I always get the other doctor. read more

I have a special needs child and Dr. Garza has been very accommodating. Good listener and very patient with all our questions and requests. Always takes extra time to discuss my child's special needs and goes the extra mile for us. read more

Dr Garza is wonderful. He is the kind of doctor you want to see over and over again. He is professional. His facility is very clean. The staff is knowledgeable and very helpful. We consider him our friend as well as our doctor. You won't be disappointed. read more

I came here from out-of-state and I am the parent of a special needs daughter. I searched for long time to find a doctor in the area that had experience in working with special needs children. Dr. Garza is a great listener and very thorough. His office is a bit if a drive for me and I have a choice of many doctors much closer , but it's worth a few extra miles to receive such excellent quality care. We are very pleased. read more

Used to be so good. We have recently left this practice after almost 4 years. It seems to have been on a downward decline the whole time we were there. We initially chose this practice based on our desire to do a delayed vaccination schedule, and were always accommodated. This rating is so low, not because of Dr. Garza, but because of the other craziness going on there. Dr. Garza is great, and it's sad to see him being taken down by incompetent staff. I find it disturbing that both of the other doctors, Dr. Setlick, and Dr Deleon, left so quickly. They were both great. Not sure what happened there. In our experience, this office has never been able to adequately stock vaccines. They were always out of one thing or another resulting in another office visit to get wherever they were out of. Also, this office became increasingly difficult to reach by phone. It would just ring and ring. One time when I was there, the receptionist was ordering something over the phone with her credit card. I had to stand there and wait for her to finish before she helped me. The worst part about this office, though, is their complete inability to see patients on time. I can accept that emergencies happen, but the last 6 times or so that we went there, we were seen an hour and fifteen minutes after our appointment time. That's just crazy. Plus it made me late to get the other kids from school. I think Dr. Garza should do one of two things here. Either hire a competent office manager to rein everyone in, or shut this place down and join a larger practice. He really is a good doctor, but this office is just plain terrible. read more

La Alturia Pediatrics is a breath of fresh air. Dr. Garza is pleasant and receptive to my concerns for my children. The office is extremely clean and well maintained. The staff were courteous and polite. A great doctor, friendly staff, and a clean office all in one practice! read more