The stylists are excellent, the pricing and lack of transparency on costs is concerning…read more I've been a long time client who has had excellent cuts and colors. A year ago or so the owner sent an email and embedded in the email was a disclosure clients would be paying for product (hair dye, etc). Eyeful is also an eco salon, wonderful, but clients pay a fee for that as well. A small color service cost me nearly $60 in product and nearly a $10 "eco" fee. They are constantly raising prices and promoting stylists to charge more. In 18 months it's been over a 50% increase for the same services between periodic service increases, stylist promotions creating another service increase and the product/eco fee which is quite substantial. I understand life is hard right now, but I don't know anyone whose salary has increased significantly, and with the state of the world most of us are fearful we won't have a job in the not so distant future. I'm going to have to take my business elsewhere. Luckily there are several salons in the area that will provide the same service for half the price and do not place the cost of product and sustainability on the clients. As a Lowell resident I want to support local, but when local is so out of touch with pricing compared to every other salon in a 5mi radius, I have no choice. I know eyeful provides a range of stylists to fit your "budget" but there are skilled stylists in area salons still coming in well below eyefuls price point that I don't have to sacrifice experience for a lower price. This was truly a sad review to write.

Impressive high quality salon! They even offer drinks upon visiting! The stylist did a great job,…read moremy hair looks fantastic. Plus I got some good advice on how to treat it. If you're looking for a fancier hair salon, check this out!

I had a Brazilian blow out yesterday with Elliana and I couldn't be happier. It was a great…read moreexperience. She's kind knowledgeable and considerate. I have two tricky cowlicks and 24 hours later I still don't have them! In all my Brazilian blowouts at other salons that has never happened. My hair is smooth and shiny and I am thrilled.

No response back after leaving a couple of messages last week to book an appointment. Would have…read morebeen more professional if there was a call back or a VM that said you're closed for the week if that's what the issue was.

I had such an amazing experience here. Keri did my hair and was super nice and absolutely amazing…read moreat giving me what I asked for. I went in unsure and anxious of what it was going to look like (I wanted a black to red ombre) and Keri went above and beyond to give me what I asked for while giving me suggestions and making me look the best that I could! Everyone at the salon is super friendly, caring, and always put their clients first. I got to meet Leida as well, and it was great to be able to meet her and get to talk to her as well. She was super nice and the atmosphere is all around amazing. She was very responsive when emailing and was very active to get me in as soon as possible. They offer free snacks and water/coffee/tea which is a bonus. During my experience they said nothing but nice things about the previous customers that were in the salon and Keri stayed late to make sure my hair was done and didnt rush it. Overall I am SUPER happy with my experience at Oro and will definitely be going back when I need another hair appointment.

Worst experience I ever had at a salon. Then to add insult to injury I sent an email to the owner…read moreto make them aware and they didn't even bother to reply. I was gettin hair and makeup for an event and not only did my hair come out terrible but my makeup was also terrible! I ended up with eyelash glue all over my face! I had to miss half of my event so I could go home and shower and pick chunks of glue off with tweezers. I really have never seen anything like it. As a side note the salon was dirty! I was the first person as they unlocked the door to let me in and there was hair still on the floor from the day before.

First off, I was a big fan of the proactive communication and planning that led to my appointment…read more The team was so responsive and asked for pictures of what I was hoping for in my updo. Second, they were able to accommodate changes to my schedule and I was so grateful for that. Third, I was SO HAPPY with the updo I walked out with. Annie asked me questions before and throughout the process to make sure I was satisfied with each part of the process. Annie was also lovely to talk to, so it made the whole process enjoyable as well.

if you cancel within 48 hrs you have to pay half of the amount of money and if you cancel within…read moreless you have to pay the full amount (for me it's at least 400 dollar) I haven't been to any salons with that policy or even doctor offices and when I said the policy was unreasonable very politely they told me I can't rebook my appointment very very disappointing to a mom of two special need kids who is super busy I even offered to pay a smaller fee like 25 percent of the amount and they still let me go as a customer

I will be returning to Indigo salon due to excellent customer service, positive and comforting…read moreatmosphere, and the availability of a wide range of services. It's an updated modern salon with ample parking, aesthetic interior, and natural light. In total I had a wonderful massage, a relaxing eyelash lift & tint, and hair coloring done. Lori, the owner, went above and beyond to make sure I was satisfied with my hair, and comfortable with my visit as a client. Her clear dedication to customer satisfaction and hard work is evidence that Indigo reliably and consistently results in quality and experience.

While not a seasoned or otherwise major consumer, I was very impressed with the quality and…read moreappearance of the facility. Furnishings and "offerings" are above average. The place is well put together and from the care taken when making a reservation with a stylist i had met elsewhere to making the next res., I was very pleased. For background, after "finally" upgrading the quality of my hair cutting and finishing (again read "no expert") I was impressed with the caring results. Certainly one has to be pleased with "the outcome" and that is where my stylist revealed these folks understand that is first and foremost if a firm is to be successful. I will return even as this is a premium priced supplier of service but where you can get what you want with the finest of care it seems!

My daughter had her prom hair done by Amy Roche and makeup by Vayia Makris. They both did an…read moreamazing job. They really listened to what my daughter wanted and delivered perfectly. Both so nice too. I highly, highly recommebd!

amazing atmosphere and experience every time i come here. highly recommend all services offered.read more

Really awful experience getting a haircut here. My hairdresser kept commenting on how thin and poor…read moremy hair was. Then she kept asking me about where my accent was from. Are you kidding me? It was so uncomfortable. I also had to ask her to fix several mistakes in the haircut before I just gave up. I won't be back.

I was at Elle salon yesterday and I got the worst hair service I've ever had! The Stylist, Chase…read morewas nice enough but he didn't know what he was doing. I was pretty specific about what I wanted. What I ended up with was a complete disaster! Would not recommend this salon.

One of the most traumatic experiences of my life is finding a new hairdresser. I usually have to be…read moreforced into it. When my last hairdresser decided to drastically cut back on her hours serving only her family & friends, I knew I had to move. I tried another hairdresser in her shop and gave her two tries; it wasn't working. Meanwhile, I have lived i Wilmington for 11 years and had only one experience at another shop which was not very favorable (I consider myself fashion-forward despite being a boomer). I saw Bella Terrazzo's new location and decided to pop in and see what they could do with my hair. I was pleased with the suggestions and sat down for a cut. This was 6 months ago. I recently tried waxing which I had never tried before. Surprised to find out my hairdresser would do it herself (not another person). I am pleased with the results of that also and plan to go back for this service. Friendly and helpful people! Like the owners also!

Wow! cant believe that other review! I work in the landscape industry and my hands are always a…read moremess, especially after the holidays. I rely on their paraffin treatments to resurrect my skin. But besides that there is SOOO much more to Bella Terrazzo than manicures. I see Jill for my hair and I always get amazing compliments, for weeks. My boys love them, and will actually sit still! If you are looking for a new salon that has super fair prices and friendly staff, look no further.