Please DO NOT go here unless you are a very experienced and educated tanner because the staff simply does not have the knowledge and/or interest in providing adequate customer care.
After walking by this place for months I decided to stop in and inquire about rates. Rates for each of the different types of beds are posted at the front, but having only been to Fabutan (where all the beds are the same) I wasn't sure which bed would be the best fit for me given my goals and skin type. I asked the girl working at the front if she could explain the differences between the beds and recommend one for me, but she said she didn't know because she had never used any of them before (red flag #1). Although my gut told me not to return, I decided that I would print out the coupon from their website for a free tan and return another time in hopes that someone more helpful would be working.
I came back the next day with my free coupon and sure enough there was a different girl working. I explained that it was my first time there and I needed help selecting a bed. She asked me to fill in their intake form, which I did. After that I again asked for advice on picking a bed. She explained that the beds are different but all good so I could pick whichever one I wanted. Not once did she ask about my skin type or what I was trying to achieve (red flag #2). Meanwhile, she was answering calls on her personal cell phone and seemed generally annoyed that I was occupying her time. I picked the Open Sun 550 bed and then asked if I could buy sample lotion. There were about 10 types to choose from, none of which I was familiar with. She was a bit more helpful here, pointing out 3 options that are good for people just getting back into tanning. Next she asked me if I thought that 10 minutes would be a good amount of time to go in for. I again explained that I haven't been tanning in a long time and thought that 10 minutes would be too long. She lowered it to 7 minutes and showed me into the room. After explaining how to turn on the bed she left me to it. Although I had a pair in my bag, she never once inquired if I had or needed eye wear (huge red flag #3). I looked at the chart on the bed and noticed that for my skin type the longest I should be going in for on my first tan is 3 minutes, so I ended up getting out of the bed early to make sure I didn't burn.
The general impression I got from this place is that they have no interest in helping customers tan safely. I'm just thankful I know enough about tanning to recognize how bad the staff here are.
After leaving I walked straight to Luxe Tanning 2 minutes down the street to find out how they compare. I explained to the girl at the front desk that I was just getting back into tanning and would need help picking a bed. She launched into a full description of each bed they offer (a similar selection to La Bella Sole), asked a few questions about my skin and how quickly I want to tan, and then made a recommendation of which one would be right for me. The rates at Luxe are cheaper, the facility looks nicer, and the staff are infinitely more helpful and friendly; I bet you can guess where I will be taking my business. If you're looking for somewhere to tan in Liberty Village, save yourself the hassle and go straight to Luxe. read more