We came by on a Friday afternoon last year, looking for a simple savory snack (item 1 in my agenda: not pass out from waffle overdose). We were seated immediately, and I asked our waiter what the drink choices were, since the menu wasn't tremendously clear on that front. He literally shrugged and mumbled something to the extent of, "the usual." Fine, just give us some water, I said, and we got a small bottle each.
Then the time came to order the food. We ordered an assortment of tapas (I had a tuna empanada and a meat-on-a-stick tapa I can't recall). It was all good, quite so, but it all took an outrageously long amount of time -- bear in mind, there was no one else, just staff chatting about, and we didn't order a whole lot of food. The waiter did not once, before or during or even after our meal, make himself available for eye contact. So, not only did the food take forever to come to us, we actually had to wait well north of 30 minutes after our meal to get the check -- and that's only because I walked up to the bar and asked for it to someone else.
See, I am pretty open-minded about service at an eating establishment. I don't expect you to constantly check on me or put up a fake smile all day. But this guy was easily the rudest, most indifferent waiter I've ever encountered -- for all thirty seconds that we actually interacted with him. It was irritating how poor the service was, and how little everyone else seemed to care that we were there and in such a weird limbo. Zero stars on the service front. read more