Place has fallen down hill very quick over the last year. One of your go-to machines are down? Don't worry it'll get fixed in 3 months. They have a ton of rules posted about guest passes then they let anyone in for free. Not sure why I pay I could just walk in. It's getting dirtier every day. One girl cleans and does a good job but does so at like 10am. Why can't they do this when the gym is shut down? Or maybe more than once a day?. Wish the gym would suspend or revoke their memberships to those who can't figure out where the dumbbell they were using goes or those who just completely say F it and don't re-rack their weights. They have no bands. Their clips for the cable attachments seem to either break or get stolen just about every day. They have 3 basketballs. The pool has been closed for a while and I've never seen one person working on fixing it. Working here must suck. Over the past two years I haven't seen one person work here longer than 6 months besides maybe a salesman or two. I have no idea who's in charge of this place. The trainers don't last here for more than a month either. If I didn't live walking distance away I'd go to a different gym. read more

LA Fitness Is a Total Scam - Avoid at All Costs! If I could give zero stars, I would. Over a year ago, I signed up for an LA Fitness membership and personal training under the impression that I could cancel anytime. What they conveniently failed to mention was that the personal training contract was locked in for a full year at $200 a month--no way out. Fine. I waited out the year, canceled the trainer, and thought I was done. But guess what? They kept charging me $200 a month anyway! And when I tried to resolve it? No customer service to call, no easy way to cancel--they force you to physically go into a location just to stop payments. So, I went in person to cancel. The employee gave me a phone number for a manager who could supposedly handle it. Turns out, the number was disconnected. So I went back--again--only to be told the manager wasn't there and I'd have to go to a different location. I drove 20 minutes to another location, asked for the manager, and was then told only the personal training manager could cancel it. That manager no longer even works there. The employee had no idea what to do, and I was left completely stuck--still being charged $200 a month for a service I don't use and can't seem to cancel. At this point, LA Fitness is literally just stealing my money, and I have no idea what to do next. I think I'm going to contact a lawyer. DO NOT sign up for anything at this gym unless you want to be scammed. read more

On Tuesday, March 11, 2025, I was at the Brookhaven location from 5:00 PM to 6:45 PM. During that time, my black North Face jacket, which contained my car and house keys, was stolen. Since the incident, my belongings have not been returned. When I reported the theft, the response from the staff was completely unacceptable. The three of the four employees present (two at the front desk and two in sales) refused to make a simple overhead announcement regarding the missing jacket and keys. Furthermore, only one worker could operate the camera system, which revealed to be outdated--timestamps were incorrect, and footage randomly skipped, making it unreliable for reviewing incidents. This worker also stated that the Brookhaven location does not receive adequate funding from corporate to update security systems and other equipment. To make matters worse, after I called and reported the incident to the police, one of the sales representatives questioned why I would do so and then refused to provide any further assistance once the authorities arrived. This level of indifference and lack of accountability from this staff is completely unacceptable. As a paying customer, I expect to feel safe in your facilities. The fact that LA Fitness operates with outdated security systems and staff members who are unwilling to assist in serious situations is deeply concerning. I am extremely dissatisfied with how this situation was handled and expect LA Fitness to take immediate action to improve security at this location. read more

showers are disgusting, mold everywhere on tiles. same dirt and debris on spin class room floors for weeks. paper towels laying all over mens room. doubt they ever wipe down anything. read more

I have been a member of this gym for a little over a month. It's crowded and I'm the only person who wears a mask, but I guess that's just common everywhere. To be honest, this gym doesn't feel very friendly to women. Most gyms o have joined have had little nooks where people can do squats or jacks without being in the middle of the gym or surrounded by 300 mirrors. Who tends to use these spaces? Women, in my experience. I don't want to squat on display and everything is so open. Secondly, the well meaning personal training manager who did my intake. I kept saying I wanted to work out but take it easy at this point in my life; that I've gone too hard in the past and it wasn't sustainable. He was a little pushy on this. I do think he was well intentioned but he talked a lot about calories and showed a percent fat body chart to me and told me my percent body fat. This wasn't offered as an option, it was more like "ok now we're going to measure your fat and I'm going to tell you how much fat you need to lose." As someone with a history of disordered eating and also just a woman hearing from men about my body all my life, I found this really messed up and it actually haunted me for a few days. It's nice to have someone available to let me know this information, but automatically giving it without asking is problematic. Price is also meh. All in all if there was a planet fitness closer, I'd definitely choose that over this. Class offerings are limited, and when you're paying 3x planet fitness rate, you expect a higher vibe. No higher vibe here, just lots of broing out. 3 stars because they at least have all the equipment I need. read more

I enjoy going to this gym when I'm in the area. I'm typically here on the weekends, therefore it's never too crowded. The equipment is clean and up to date. I would have given 4 stars but there's no sauna. Please add a sauna! read more

The staff is friendly and helpful I never have a problem The other patrons are friendly too read more

Great facility Awesome trainers Staff is very friendly only negative is I wish they had earlier hours on the weekend

I joined primarily for the group fitness classes - Sheila was the reason I joined LA Fitness. She taught yoga every Sunday at 11 am. She's now at the Broomall signature club on Sundays at 11. I trusted the quality of her yoga classes, but now that she's gone, it's like a shot in the dark with quality. I like the equipment at each location, and I think I get my money's worth by incorporating a group fitness class once a week. But I do agree - the staff could be more genuine/kind and LA should offer more perks within their memberships. read more

I love this gym!!! I have been a member of La Fitness for many years, and I attend classes at all of their gyms in the area, Bala Cynwyd Springfield, Havertown, King of Prussia, Cherry Hill, Andorra and MORE. This is THE CLEANEST LA FITNESS I HAVE EVER BEEN TO!! It is a very SPACIOUS, WELL-LIT SPACE with a NO HASSLE, NO PRESSURE STAFF. THANKS TO KEVIN COLLINS, this gym is ALWAYS CLEAN AND SMELLING GREAT! The only tension is when over excited non-member guys come in wanting to play basketball...but just walk away to your workout and the staff will have them out in no time. ENJOY!!! read more

It's okay. The gym itself is beautiful. However, it can get very crowded between the hours of 8am-1pm and 5pm-9pm. If you like some space while working out and not have everything taken I recommend going at other hours. The pool is very small. There's no sauna. There's a decent amount of cardio equipment and benches. The staff is never overwhelmingly nice. They're ok. Like I said, everything is just average. Personally, I feel like it's way too much money for what it is. For 24.95 a month, idk, just feel like more should be included. It's just your run of the mill, average, nothing too great gym. There's no tanning, no smoothies, no protein drinks for sale, no discounts on clothing. La fitness really needs to look into offering more perks. You just don't get enough for what you're paying to be honest. read more

Recently joined this gym (as it just opened) and I love everything about it. There are a lot of machines. Even when the parking lot looks packed when you walk inside it's huge so it's never crowded. The staff is nice. They have a pool, a basketball court, and classes which is great. My only complaint is the wifi! Wifi is so important at the gym so I can keep my music going when my service isn't good. My boyfriend and I connected to it fine on day 1 but ever since they we cannot connect to it. It says you need security thing but there is no way to get into it and "accept" the terms again... if they can fix that- it'd be the perfect gym. read more

Okay guys I need to make a rant about this Brookhaven PA location! My partner & I joined 2 weeks ago to commit to doing some cardio, and already have two issues! ISSUE #1: In 2 weeks, the TVs on each treadmill have only worked twice. Last week we were told "it's the result of the storm/power outage" which was 3 weeks PRIOR! Once again, last night, they weren't working and upon being told it was from the power outage, we told the staff member that is unacceptable this long after the fact. Her response was--"you can certainly feel free to use the Springfield location as I'm sure their TVs work." Certainly not the best customer service-type answer! Why would we drive to Springfield/7 miles awsy when we can be at the gym in less than a mile? We complained today to the GM who basically said that their Operations Manager hasn't been able to fix it. Well, their credit card software certainly worked fine accepting the initiation fee! Issue #2: The night after joining, as we returned to the car, I noticed another Jeep parked near me with the window smashed in. Not having my cell phone on me I went back into the gym to ask if they could overhead page "the owner of a white Jeep". The Assistant Manager replied "I don't think we have a PA system" and another staff member replied "I don't think it works." Keep in mind, this gym is a year old! I then asked if they would at least call 911 so that an officer could run the plate, maybe sit with the vehicle so it wouldn't sit in the parking lot exposed. They said they would. Come to find out this week from a post on FB--from the actual Jeep owner, that she didn't find out her vehicle was broken into until an hour later when she discovered it herself, which means they NEVER called 911! I brought this up to the GM today as to why they would not have called 911 and was told by "LeeAnna" -- "if it happens in the parking lot we're not responsible to do anything, only if it occurs within the club." To ensure I heard her correctly, I asked her, so you're telling me that morally you wouldn't call 911 for a member whose Jeep is sitting in your parking lot with the window smashed out? She said "that's correct, that's what I'm telling you." This is not the type of business that I wish to patronize and give my money to. This actually proves to me that they don't give a crap about their customers! Therefore, we've cancelled our membership and have been told by Corporate that we will have our initiation fee returned. I will actually believe that when I see it as canceling was way too easy. And when I did, through Leanna, I never even got so much as an apology. So just keep this in mind if you happen to be thinking about patronizing LA Fitness, folks! read more

I was hit with hidden fee after hidden fee - none of which I was warned about ahead of time. I was told I could freeze my account while I was away at college, but they didn't tell me there was $10 per month fee. I went to cancel my membership a day before it renewed, but they claimed that the next month's payment was already being processed 5 days in advance so there was nothing they could do to help. I'm now paying for another month when I'll be back at college. Be sure to ask about all fees or else you'll never hear about them from the staff until you're charged. read more

The space and equipment is nice... an upgrade from the gym I used to belong to before this. I'd like to see them add some more classes to the schedule. My review loses one star because the mats are always dirty! And not just scuffs.. actual dirt! I think the staff should be better at keeping up with that. read more

I joined this gym for the pool, so I can't speak for the rest of the place. Staff is always polite, pool and locker rooms are decent. It serves my purpose. read more

I joined this gym a little while ago when it just opened. It is very big and clean. It has a large number of machines and equipment so that even when it is crowded you are not waiting to use anything. I have enjoyed all the classes I attended and it is great having brand new machines to use. I found it to be a big upgrade from my old gym. read more

The facility is fine, but the Staff, more specific the front desk group are HORRIBLE. For as much as i pay i would expect a little better customer service from time to time. But im there to work out not make friends so i can deal with them but i wouldnt reccommend this place to anyone. read more

I am rarely this disappointed in a company as I have been with LA Fitness. I have been lied to and manipulated by a number of their employees. Managers who simply hang up on you when you call. Grievances ignored. I was given a price and a length of time for a contract. When they took the first payment it was twice what they told me it would be so I went in and was told to sign a different contract that would be less and for the same amount of time. Lied to again, it was more a month than I was told and now when the contract should be up (6 months) I'm being told it is now 12 months. They say I signed a contract. I was told to sign a signature pad for a computer not a piece of paper I could read. I will never trust a contract again unless it is on paper so I can read what I am signing. I was also told there would be female trainers when I was available to go. This was also a lie. There is one female trainer and she does not work on the days I am available. The other female trainers that have come and gone were all master trainers. I could pay more money if I wanted to train with them. This is clearly just a money venture and they don't care about their customers. My membership is paid for six more months but I will never step foot inside an LA Fitness again. read more

I joined this La Fitness In Brookhaven, Pa back when it had just opened as it is very close to me. The communication stinks within the club itself. I enjoy doing a couple of the group classes however most recently week of 8/2 went to go to do a zumba class and I myself as other woman were waiting for the instructor for 15 to 20 minutes this was a Tuesday night at 7:00 PM another member went to ask the front desk staff who were obviously completely clueless then another on Saturday 8/10/19 for the Saturday Zumba class the instructor did not show up again a young girl who was visibly embarassed apparently told her upper management and even stated it was very un acceptable which is correct. La Fitness needs to find better ways to communicate with the managers on duty whomever the instructors boss is. Communication is really not acceptable La Fitness has a nice reputation has a huge chain and I see this location losing members left and right as who wants to come when you feel ignored. Also I'd like to see this location add in more classes or dare I say it train your trainers to do classes sure it might not be as terrific as your certified instructors but it would be something. It is so annoying when you get yourself together to get to the gym only to find out no class and when you ask the manager/s up front it is well we don't have the instructors phone number or I don't know are you kidding me they don't know surely corp could make a surprise visit just to see how ignorant, laid back way to much, and how they appear to not care what are you paying them for?! Thank you for reading this looking for improvements. KL, Brookhaven Pa read more

For those who don't know, the new LA Fitness in Brookhaven, PA opened for business on Friday 1/20/17. In fact, I went there on Tuesday 1/24/17 and it has just about everything you're looking for. The downside to it is it has no sauna in the locker rooms, no whirlpool Spa in the pool area, or racquetball courts in the gym. Also, if you're doing cardio, there are no crossramp machines there. Otherwise, have fun at the new gym and I look forward to going there one day. You won't regret going there. read more

Worst customer service I have ever experienced! At the time that my husband and I signed up for a year membership we were offered information on the personal training membership. The training manager at the time was Jesse, he explained what it would cost and when we decided that it was to expensive and we did not want to sign a contract Jesse told us that if we signed up for the six month training package he would give us a discount and if we wanted to cancel we could do so at anytime without being charged the 50% buy out fee. This offer seemed great so we signed up. After two weeks of training sessions we quickly realized this was not was it was cracked up to be. We would make appointments ahead of time but when we arrived we had to track down our trainer, our sessions never started on time, and often the trainers were being pulled away repeatedly for phone calls and questions etc. After paying for this service for 4 months I decided to cancel my training package. I called the location where I signed up and explained to Kimberly K. (member services manager) the deal that Jesse had given us. She explained that Jesse no longer worked at the Brookhaven, Pa location and she would have to get in contact with him to discuss this and call me back. For a week I called Kim everyday, some days I am able to speak to her, some days there are no managers available for me to speak to, but in any case I was told everyday she would call me back and everyday I received no call. I then reached out to the corporate office in California and spoke to someone there, again I was told I would receive a call back and never did. At this point my card has been charged yet again and in an effort to not have to deal with this anymore I called Kim AGAIN and agreed to let them use this most recent payment as my 50% buy out (as June would be my last payment on the contract) and AGAIN I was told that she would have to call me back. At this point I have resolved to accept that I have been scammed and my only hope is that someone will read this and not fall victim to it in the future. read more