This is a great location for me right off the Berlin turnpike! I chose this gym mainly for the spin classes. Jose is my favorite instructor, he makes the classes super fun! There is a spin class every day of the week, just at different times with different instructors. Their machines need some updating. The spin bikes are super old and don't even have a speedometer. I think they are slowly trying to update the cardio machines as I noticed they got new stair steppers! The place is well kept. Large locker room. They have free weights, circuit machines, racquetball courts, basketball court, pool, and hot tub. read more

This location is always hot regardless of temp outside. It's a well appointed space but often to hot to work out safely. Corporate greed needs to add AC back to their club amenity's. read more

Joined couple of months ago. I haven't used any of the amenities other than free weights, treadmill and machines..which they have plenty of.. they have a swimming pool, sauna..but no basketball courts.. I go in 6 days out of the week and only issues I've noticed would be lack of frequent cleaning of men's bathroom. Replenishing the paper towels & hand soaps , especially in the bathrooms is lacking. read more

I'm surprised by all the negative reviews. I wonder if they have new management or something; I've been a member for about 3 months and I have no complaints. I use the pool every time I go (it has never been shut down), the hot tub sometimes. Both are clean and well maintained. I also use the racquetball courts, and they are always available, never busy. The womens locker room is clean and tidy. The machines are well maintained. I haven't used any of the personal training services, but the front desk staff who signed me up were great. read more

I am re-assessing my prior review of this club. I've been to six different gyms so far to see who has practiced social distancing properly, and this is the ONLY gym I've found that will actually post a MANDATORY mask policy, and enforce said policy. Planet Fitness doesn't even require members to wear masks at all. The staff here will periodically call members out for not wearing masks. I am thrilled to see this level of care. Any club that merely "recommends" masks might as well not have a policy in place at all, because people will naturally ignore it. If you don't want to wear a mask to a gym, that's cool, there are plenty of clubs around that will accommodate you, thankfully, this one takes social distancing seriously. read more

Avoid this gym. I've been going here for the past five years only out of convenience. They should be paying me to go there. That's how bad it is. The gym is dirty. The bathrooms are always out of paper towels and urine all over the toilet seats. All of the equipment in the gym is very outdated. When you run on nearly any treadmill, it sounds like it's gonna break down at any moment. The pool and spa are always shut down for repairs. The basketball court floors have bumps that make dribbling difficult in certain spots. Floors are dusty in the stretching rooms. The list goes on. And I pay $30 every month to go here...it's truly tragic. read more

Very spacious and friendly workers! Good machines along with plenty of accessible free weights

If I can give this club a zero I would. They are the most rude and unprofessional club I have ever been a member of. They call my kids and partner all the time trying get them to make changes on my account to upgrade or get them to purchase a training session. This is how I know they don't care of any complaints because they would not be calling us to purchase more training sessions as we didn't have a good experience the first time and I'm still paying for it. they don't call the primary unless they need a payment. Isn't that a little odd. Funny how that works: I tried to get all my family's phone numbers off the account so they will stop calling them and they said they did but they didn't. They still call them while they are at school and my partner at work. We had an issue with one of the employees at the Newinton club he was also our "trainer" but he never showed for his appointments. He showed for 1 out of 4 appointments and he was an hour and half late for that one. During that session he tried to get us to join another club that he works for Down talking La Fitness. After we cancelled all of the future appointments with this trainer because it wasn't working out for us, he stalked us every time we came in the club. Like he was trying to intimidate us. He gave us the creeps. Of course we spoke to the general manager about the situation, and he said he would take care of it but the guy never changed. He watched us like hawks every time we went to the gym. I tried to get the training session switched to another family member on my account, but the general manager said no they can't do that. You would think it wouldn't even matter seeing how I'm already paying for the session, and we haven't had any sessions with the original person that was supposed to be trained because of the gym trainer not because of us. Everything we tried to do to fix this issue was unsuccessful and all the GM cared about was that we have ti pay regardless. We tried to find a new trainer with the club and was unsuccessful as they do not have any reliable trainers. I've heard of other members who have had a good experience with them but they were already ripped and didn't really have to do much. The club manager is the same manager for all the clubs in the area. The employees from this club are the same at any of the other clubs. I couldn't even feel safe with dropping my children off at the gym by themselves because they are teenagers. We eventually just quit going to the gym. Still paying and they are still calling my kids and my partner. DO NOT RECOMMEND THIS GYM TO ANYONE! Work out at home it's your best option. All these gyms are scams and nobody cares more about you than you. read more

Location has only been open for two years but is already starting to show it's wear. For whatever reason in the two years they have been open they have not finished paving the parking lot. The eleptical and bikes are in the upper section which is of course the hottest section of the building. There are a ton of TV's but this area is always loaded with peoples. The basketball court has no seating to watch and is tight to the walls so if you are running out to save a ball there is a good chance you are going to crash into a wall. The equipment is pretty good but not really ever cleaned. OVerall this looks more like a facility that has been opened for 10 or more years not 2. The locker room rugs are really worn out. Probably not a great idea to have rugs in the locker room. The rugs throughout are pretty worn. This place doesn't fill all the way up most of the time. In the winter they do fill up because they store the snow in the lot, for whatever reason in the parking spaces instead of the unpaved area. There is always a good change of getting into an accident from all the traffic from Stew's and Sam's, this lot was actually designed to have over flow parking in the Sam's lot but that lot is always full and no where close to the gym with no real access to get to it. At $40 a month you will winder where is my money going. read more

The first gym I signed up to since I moved to the area. I thought I was getting a good deal but at the beginning of my sign-up, they failed to mention that our two children would be able to be our guests on our membership for free. instead they decided to charge us for two children Which came out to be $250 a month. 2 adults and 2 kids. They are more expensive than planet fitness and edge fitness. they don't have as many amenities as the other gyms. No tanning. No massage. Some of the staff is OK. Other staff is very unprofessional. Our downfall with gym all started because we didn't want Jordan to be our personal trainer that we paid $1800 for. This was training for one person. he couldn't show up on time for every single training session he was scheduled for. Not only that! the one time the he did show up, it was an hour and a half late and he was trying to get us to sign up to another gym. LA fitness managers didn't want to do anything about the trainer or refund or compromise anything for the sessions he missed. They just shrugged their shoulders and made us pay off the personal trainer, even though he did not fulfill his obligations of his side of the contract. We have tried several times to get a hold of the personal trainer that said he would do sessions with us because of what happened with the previous trainer but he was obviously just talking out his anus. He won't call us back. He also made promises about the other trainer that he didn't follow through with. All anus talk. We already decided after the 3rd session of him not showing up that we wanted another trainer. he's been following me around the gym. As he does every time we are here. I feel like he's trying to intimidate me. I get that most people these days are short handed but why continue to put your customers in an uncomfortable situation. They just don't care and only want your money. There are many other gyms in this area that we can go to. At the end of this month we are going to try Edge fitness. I know the managers around here know that they did me dirty because every time I come to check in they won't even look me in the eye. I just went to ask them about my membership and find out how soon I could cancel. Only then did he look me in the eye and say "if this is what you want to do. You really want to do this?" But he still didn't care to ask me why I was canceling. WHAT?! This is the man I've been trying to get a hold of and he acts like he doesn't know who I am. I've been a member for 8 months. I come often. He use to talk to me and greet me but now I'm a stranger. Ha! Not a good gym would not recommend. Rip off and don't care about the members needs. read more

This isn't my favorite location for LA Fitness. It's nice and big, and I like the space where the classes are held, but I was disappointed with the Kids Club here. I dropped my son off and took an hour-long class, then went back to get my son and he was crying - and the woman at the desk there said he had been crying the entire time I was gone! I was so upset. I've never experienced my son cry for an hour straight like that (he's 2 years old) and I purposely kept my phone on me throughout the class because I thought they were supposed to call if the kid needs Mom for any reason. So that was a really disappointing experience for me (other club locations have called me if he ever needed me). If they had, I certainly would have ducked out of the class to go to him. That hurt my mama heart, and I would be hesitant to use the Kids Club again for that reason. The gym itself, I like, but I hated how the kids room was really just someone sitting behind a desk and not paying attention at all to the kids playing in the space. Other locations I've been to have had far more interactive employees who actually play with the kids and don't just hang out on the computer while kids cry for an hour. read more

For the past few months they have a new operations manager, she is ALWAYS on her cell phone when I enter or leave the facility, never smiles or God forbid say hello. The place has been GOING DOWNHILL RAPIDLY. Class schedules aren't updated and you show up to find out the class was cancelled or starts 30 minutes late and then is shorten to 30 instead of 50 minutes The locker rooms are not kept clean, there is mold in some of the showers, and not only the shower liner ,but also on the tiles. One of the showers has been broken for many months now. And the hot tub sometimes works and many times is either filthy ( you can actually see the dirty foam and a grayish brownish film on the "walls" of the hot tub. It's many times not warm enough, the jets don't work or its shut down for days at a time altogether. read more

Spin equipment sub par. Spin instructor Kevin C is terrible. Does not engage and shows up late.

This gym has only been open since 2/09, but it is already pretty dirty. For example, the foot section of the elliptical machines have not been cleaned off in months, and they are pretty loaded with all manner of substances. The bathroom is also constantly a mess. However, I think the worst part of this gym is the courtesy level of people, which is downright shameful. Weights and machine handles are moved and then left in random places, and no one seems to care. Personal Trainers working at LA Fitness do not even re-rack weights after they are done working with their clients. They will take out three sets of weights and leave them halfway across the gym... what kind of example is this setting? It's a shame, because this gym could really be a great facility if the workers put a little more pride in the place. read more

Pitifully dirty, poorly maintained. Front desk associates extremely rude. Pool is always shut down. Very disappointing for almost $30 a month. read more

I chose to sign up for this gym because my brother used LA fitness and it seemed simple enough to add myself onto his membership. Signing up was no problem, it took no time at all. Upon my sign up I was told I get a free one hour session with a personal trainer. I scheduled this for the following Monday at 9:30 am. I arrived at 9:20, a little bit early, and was told (with attitude) the trainer was not there yet and to check back in a few minutes. After warming up on a treadmill for ~15-20 minutes I went back to the desk and my trainer was still not there. I proceeded to work out by myself for the next 30-45 minutes, and NEITHER of the trainers showed up. I was told they would call me to reschedule, but no one ever did. I called them today and rescheduled for myself, during the same time and day as last time. We'll see if anyone ever shows up. Not to mention I want to use the racquet ball courts and do not have my own equipment. I went to borrow some from the front desk but they only have ONE racquet (their other one is broken) so how am I supposed to play with a friend? Depending on the time of day it is not busy (mornings during the week are not crowded at all) but it does appear to be dirty most of the time, and the staff at the front desk does nothing except talk to each other and play on their cell phones, ignoring people. read more

I am shopping gyms in the area, and LA Fitness was my last stop. I walked in to their front desk, and asked the girls behind the counter if they had a brosure or flyer with their membership info. One if the girls took the initiative and asked me if I was ever a member of their gym. I said no. (And avoided pointing out that this is an incredibly stupid response to my question). The girl looked me up and down, and I guess since I'm overweight said "Well, why the hell not?!?" I got out of there as soon as I could. You suck, LA Fitness. read more

I've been a member of this L.A. Fitness center for 6 months now, however not a daily attendee but yes the bathrooms and locker rooms due need more attention than they receive, I've never encountered the pool being shut down (the whirlpool yes) but never the pool. The equipment seems to be in working order almost all the time. However I've never encountered rude staff members at the front desk, they just don't like being disturbed while on their cell phones instead of interacting professionally with the influx of incoming and departing members. All in all not a bad fitness center just lacking in the cleanliness as with most other L.A. Fitness Centers. read more

So today is the final expiration of my cancelled gym membership at LA Fitness. I am no stranger to the gym thing. I've struggled for years with body acceptance issues and have been a member of more than a dozen gyms including: Equinox (NYC), Crunch (NYC), Gold's Gym (Bristol) and Big Sky (Newington). NOTE TO SELF: Not all gyms are created equal. A friend of mine tried to steer me clear of LA Fitness, but I just didn't listen. Here I am, 9 months later, admitting, "Yes, you told me so." Let me defend my stubborn streak. There are not a lot of fitness / gym facilities that offer a childcare option. If you don't know how invaluable this is, then you don't have kids or didn't gain 50+ lbs. during one of your prenancies. LA Fitness does have the Kids Klub, which is ironically one of the determining factors of my abrupt breakup with the gym. In a nutshell, the management and customer service sucks. No one knows what is going on and the Asst. Mgr., Quinn, is a joke of a an overweight, pretend personal trainer who probably can't get a serious job. They badgered me to take up them up on their "complimentary" personal training session. Uh NO. The turnover for trainers is astounding and they all look desperate, bored and out of shape. I signed up online for $9.95 a week with 1 week down payment and no initiation fee. Quinn badgered me for almost 3 weeks to change over to $29.95 a month with month down. I was assured that I would have access to all LA Fitness facilities in CT, as I work part-time in Bristol and like to frequent that location. Guess what? When I showed up at Bristol, I no longer had the option to use the facility (LIAR) and no only did Quinn not return my phone calls, he avoided me at the gym like I had a disease. They continued to bill me for my $9.95 membership and only remedied the issue when I brought in the notice that LA Fitness was going to pursue debt collection through an agency! They continued to bill the wrong account for the current membership, although I had updated the correct account with them more than 3 times. Lastly, the Kids Klub. Hi, let's stick your kid in front of the TV and ignore them while you enjoy your workout. No crayons. no toys, no interaction. read more

Been a member of L.A. Fitness since 2006. And been to several in the state of Connecticut. Most are filthy and soap,towels, clean lockers are very hard to come by. Also, the customers and staff are somewhat rude. Left after being at L.A. for 12 years read more

I really like this gym. I work out very regularly and have been to many other gyms (my other regular gym is NYSC). This gym have a wide variety of equipment - free weights, weight machines and cardio. The equipment is easy to find and use, and a good variety of machines to choose from. As far as classes, I've only been to their spin classes and those have been great. The instructors are energentic and keep you motivated. The gym also has raquetball courts, basketball courts, swimming pool, jacuzzi, sauna and intramural leagues. I've never had a problem with any of the staff. They are usually very friendly, so I'm not sure why so many other reviewers have. For all of the equipment and amenities, the price is pretty good. Of course there are things that could be improved, for example, individual TVs, but then the monthly cost is going to go up to subsidize that. read more

The experience in the pool is terrible since they have put in place a sign up system. The staff does not enforce and the rules are inconsistent. The front desk workers are often surly and uncooperative. In addition, the men's locker room has never been cleaned well even since the pandemic started. I recommend you look elsewhere for a fitness center. read more

prices need to go down. less and less people are coming and going other places. paying 40$ a month is not a good marketing strategy!!

LA Fitness pls explain this to me, I pay extra per month for a free guest and it's been fine for the past months, until all of a sudden my 15 year old cousin all of a sudden needs a id in order to get in even though he already has a waver. They told me If he doesn't have a Id he at least needs a Guardian to sign for him, so I said that I would cause his dads out state and he is family. Their response was, go talk to the general manager... the general manager asks what he said and I told him he just sent me over here, so he goes to the front desk and comes back and says "so you can't sign as his Guardian as your guest, but if you like you can sign for him to join your plan and pay another 50$ a month" can someone pls tell me what sense that makes that I can't sign when he's my guest (free cause of my membership), but I can sign for him if I add him to my account (30 join fee plus the 49$ a month) read more

Old exercise equipment. Water in the water fountain has had room temperature water that was never fixed. No air conditioner or fans in spin room, Gets way too hot. Pushy staff. Classes canceled with no advance warning. Just basically sucks. I only go cuz it's close by. read more

If you want a great personal trainer, ask for Josh. He is the best trainer by far since I joined the gym 2 years ago. Very professional and really took the time to walk through the customized training plan based on your feedback. Having a great trainer made a world of difference, now I look forward to each training session. Also, just met the new Fitness Director Norm, very approachable and eager to improve the personal training program in this LA fitness location which needs much attention for a while. read more

The trainers really listen to what I am trying to accomplish! I joined LA Fitness and signed up for personal training to hold myself accountable for my fitness goals and push myself outside my comfort zone. As a 50-something woman who hasn't been to a gym in a while, the first few sessions my trainer, Matthew, was taking it pretty easy on me, which I probably needed to start out, but when I told him that I wanted to be challenged, he stepped up the workouts and is doing a great job of pushing me to work hard while still keeping within what I'm capable of. I'm also enjoying having all the different options like swimming, fitness classes, spinning, and of course a hot tub available as part of the package. read more

Addendum: Well, Customer Service at LA/Fitness does exist...just on delay. While I do not want to eliminate my original post/review, it is only just that I add the latest developments. I have been contacted by the Corporate Office & they told me that I will be reimbursed for the weeks I was inappropriately charged. They DID receive my letters but the process somehow was delayed thus I continued to be charged. Clearly, THIS is an issue; when your method of cancellation causes your members to be falsely charged, a correction to the system should be made. Nevertheless, I am being reimbursed for my unfair charges and I appreciate that LA Fitness corrected this situation. Full disclosure: the LA Fitness employee did mention that he had read my Yelp review. I was visiting my family in Newington and wanted a short term membership for the 2 weeks I was in town. LA Ftiness was the closest gym with the items I required (daycare, pool, indoor cycling classes). I am in the Fitness Industry myself (15 years fulltime in commercial and corporate fitness) as a personal trainer, group exercise instructor and Fitness Manager. I was informed by the membership staff that the only way to get a short term membership was to purchase a weekly membership online. As an intelligent and diligent consumer, I read the details of said membership agreement in detail and was uncomfortable with the terms: membership can only by cancelled by sending a letter to the PO Box in Irvine, CA. I called the membership person at the Newington location to discuss the matter as the LA Fitness company did not offer a phone number to their corporate headquarters or any other customer service department. As I was concerned about this method of cancellation (wreaked of scam to me), convinced that this was LA Fitness's way of squeezing extra money out of the consumer by taking a long time to process these mailed cancellation letters, the membership representative at the Newington location assured me repeatedly that my membership would be canceled and I would stop being charged based on the USPS post date on my envelope. I even spoke with him about sending my letter out early to assure it was received in time and he repeated that if I sent it out too early my membership would be nulled completely as they have a 3 day grace period so I should not send out my letter until the date I want to cancel my account. I covered this with him repeatedly to be sure with out a doubt this was the case. He told me there was NO OTHER WAY to cancel the membership. After this conversation and again thoroughly reading the agreement repeatedly, I decided to sign up for the weekly membership ($18 sign up fee which would be applied to your first and last weeks of membership with the fee of $9/week). Just as I suspected, I was charged beyond the date I sent my cancellation letter. I searched the internet for a phone number to reach LA Fitness and each number I was given routed me to a gym location NOT a headquarters or customer service department. I was told repeatedly that, nothing could be done for me, that my account was active, that they had no number for a headquarters or a customer service depart that I could call, and that I would simply have to send the letter again (which of course I did). FINALLY after continuing to be charged, I called the Newington location to speak with the membership person with whom I originally had discussed the membership. The person who answered the phone (I presume front desk person) asked why I was calling, I explained the situation, she checked my status on-line and again stated that my account was still active and had not been terminated. At this point she then OFFERED TO CANCEL MY MEMBERSHIP HERSELF right then and there via her computer!!!! Why was I not offered this option in the first place? Why else would a company demand cancellation by mail when they CAN cancel via a phone call if they have any other purpose other than to scam you and claim to not have received my cancellation notice?! They are scam artists. Thieves. In hindsight, I realize I could have sent the letter certified mail, etc, but the odds that the the USPS lost TWO of my letters is beyond highly unlikely. The gym itself ...well, you get what you pay for. It was a simple gym. It served it's purpose BUT the company?!...they are a basic membership scam program. If they cared at all about customer service and retention, they would have checked my usage to see that it confirms exactly what I claimed in my letters, conversations, and dispute claims with my credit card company. read more

Insulting customer service. I went to meet a friend here this morning, and I asked one of the ice queens at the front desk for a trial membership. She mumbled something, picked up a phone, waited a few minutes, then asked me to have a seat. I sat in one of the chairs near the cubicles and at that point was feeling more like I was at the bank waiting for a loan application. So guess what? The minutes pass, and no one comes over to me. I saw plenty of employees, made eye contact with them, but they were too busy talking with their friends or having a good laugh with one another. Uh, I'm the prospective member here, right? And I get treated like some inconvenience? After ten minutes, I got up and left, went to Powerhouse Gym in Berlin and was signed up for a one month membership and already working out within five minutes. I will never step foot in this corporate hole again. read more

Unfortunately, the Newington LA fitness appears to lack proper management. Today I was there and the bathroom (mens) was filthy. Towel dispenser empty. Trash on the floor. I see they are advertising for a maintenance person. They may be shortstaffed, but that's where a good manager would come into the picture. He or she has to fill in. I wonder whoever thought of putting carpeting in a locker room. The carpeting gets wet and then it starts smelling really bad. Some kind of tile would make a lot more sense. Dust on the equipment has been a problem right from the beginning. They are building a new LA fitness, just up the road in West Hartford. It is next to Sports Authority in the old Borders bookstore location. I might try that location. It should be fairly clean for the first couple of months anyway. read more

Was trying to go in just for a tour of the place. I waited for almost an hour and no one even dared to help me even though I scheduled a whole appointment for it. If I can give this place zero stars I would! Thanks for wasting my time LA Fitness! read more

The chain overall I like all other locations are great. This one is not clean. Really annoying since that is the reason I left my other gym. I've mentioned it to the gym manager and my guess is that it falls on deaf ears. Again all other locations are great read more

Among the worst. Equipment is constantly missing (hand weights) not even misplaced, but just missing- or things are broken, walls smashed, clocks missing or broken. Machines out of order for weeks/months. Carpets are filthy and smelly. Locker rooms are ok, not great. West Hartford way better. read more

This place is FILTHY. The management is horrible and they won't address the numerous concerns and complaints. You call corporate and they do nothing. Dirty dirty dirty. The only employees who work hard are the three maintenance staff... Just too few people to keep a huge club clean. The funny thing is all other clubs are clean... Farmington, Bristol, south Windsor... If there was a cash register you could steal it off the front counter because all the staff do is text and Facebook. The place is horrible. read more

I love visiting this gym whenever I come to town. Sal and his team are always incredibly helpful and friendly, and they keep the gym running smoothly. It's never short of being clean and organized no matter what time of day, which is amazing to see during the rush periods. There's tons of space and equipment so I can tell it accommodates a variety of guests. read more

If I can give this place a 0 I would have. Hard sales people to take your mine but try to stop your membership you need to talk to this one guy who is never around. I've been trying to write to corporate to cancel for 3 months now. They keep charging my account. My next step is writing to the BBB. I should have checked there first. Seems like I'm not the only one they keep charging.. What a frustrating experience. How does a place like this exist. read more

Been a member for 3 years. The Place has really gone down hill. The staff is so unfriendly and unaccomidating. I asked for a replacement swiper and she wouldn't give me one because she said you only get two then need to pay for them so wait until you loose it. I think that key swipers are one thing that should be included in our monthly payments. It is like charging for water in a gym. Also, they take a rediculous amount of time to replace broken equipment. The small lockers for keys and wallets have been broken for 6 months without repair. The hot tub was broken more than it was working at about a 6 month stretch. The exercise balls are never refilled with air. Sometimes there is no soap in the men's room. I can go on and on. read more

I decided to give LA a chance since they offer "so much" I'm pretty disappointed to say that I am unhappy with LA Newington. It's dirty I NEVER see anyone(workers) cleaning (and iv gone all different hours and times of the day) some machines have out of order signs but MOST are on it's way!! They make noises or are just odd to work on. Even the water fountain! very outdated equipment. It does get overly crowded at peek time which is common but I mean it gets CROWDED!! That you actually have to wait or just skip the machine you want to work out on. Over all for what iv paid and am paying I believe it's NOT WORTH it. This location need MAYJOR improvements. read more

I have been a member of LA Fitness since 2011. For the past several days I have been trying to cancel my account in LA Fitness Newington. I called them to cancel and they asked me to come in person. I visited first time and they said "the person who has authority to cancel doesn't work on the weekend". I visited second time and the front office person said "the person who has authority to cancel just left" (it was before 5 PM). I visited third time on Monday (2/25) at 1:45 PM and again I was told ""the person who has authority to cancel is on lunch break" so try again some other time. I attempted 4th time on Friday (3/1) at 5:10 PM and I was told ""the person who has authority to cancel just left". They sign you up easily but don't let you cancel. read more

Over 4 years ago, I bought a membership to the LA Fitness in Newington for my father. I still pay for his membership as a gift and have a direct payment from my credit card. Three days ago, I received a phone call from my father that the gym called him and said that his membership would be cancelled if he did not pay his bill. I immediately knew what happened - I had lost my credit card last week and canceled it. Mastercard issued me a new card but it was going to take a few days to be mailed to me. Not wanting there to be a problem with his membership, I called the Newington LA fitness right away and spoke to a woman who answered. I explained to her who I was, and she knew my father, and I let her know that I could have a new credit card number is a couple of days. She told me not to worry because my father was already paid for the month and that he could still work out there for the month. We decided that I would call back in at least a week's time with the new credit card information. Well, obviously that information was passed on to no one. The next day, I received a phone call from a young woman in Houston. She had just called my father and he had given her my number. She told me that the bill had not been paid and his membership would be canceled. I explained to her the same thing that I did to the woman at the actual gym. I assume that these people who call are getting some find of commission because she badgered me to give her a payment method. When I told her I was trying to make it through the snowy streets with my toddler, she asked me to take down her cell phone number to call her when I could. Really? In a blizzard with a toddler, I am going to jot down her number? I told her that I would call the gym directly as soon as I had my credit card again - just like I had worked out with the gym. In these past three days, my father has received THREE of these phone calls PER DAY from LA Fitness associates telling him that his membership will be cancelled - which is in direct contradiction to what the gym told me - that he was already paid for this month and that he could continue to work out. I received another phone call today from a man in New York (again my father had given my number to one of these agents) and the man told me again that his membership would be cancelled. I told him that I could call the gym as soon as I could today (my card had come in), as soon as I was home. He would not take that for an answer, telling me "Well, what I can do for you..." and I asked him to please stop calling me and my father. My father, at the same time, went to the gym today. He checked in as he always does and was let into the gym. Then an associate came up to him and told him he had to leave because his bill was not paid - this was said in front of other clients (and this was all three days since I spoke to the gym who told me he was paid for a month). As soon as my father called me to tell me that he was asked to leave, I called the Newington gym and asked the Manager why one associate would tell me that I was all set for at least a week, then to be badgered by LA Fitness phone calls (reminder that my father received THREE CALLS A DAY from three different people) and then have my father asked to leave in front of clients. This manager kindly (finally someone who was helpful) worked out with me that I would call back in two hours, when I was finally home, to give them my new credit card information, and he mentioned that he would notate the account to not have anyone from LA Fitness call anymore. Obviously there is no communication between departments in this company. What terrible service. It's way too corporate. read more