Management! Please inform your agents that you are part of Active & Fit Program. I enrolled in Active & Fit where I work, paid for it and got a membership. When I showed up at this location, the person working the check in counter told me they do not accept this, and he does not know what this is. He said they do not have any sales people in the premises, so he does not know to verify this. He was a little standoffish, and acted like he couldn't be bothered. It was a good thing, my friend who has a membership, and at least was able to get me in as a plus one. Please, train your staff how to do this. First impression counts, and I was not happy with the treatment I received. read more

LA Fitness - LA Fitness is part of Active Fit - Trainers Near Me - Springfield, Pennsylvania

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Wonderful facility with serious, friendly, like-minded people looking to work hard. The equipment is extremely well-maintenaned, and this club has many machines that i love that no other club has; sometimes, older machines are better. The sauna is well-maintained and incredible. What makes this club. What is the driving force behind this club is a gentleman named Chris. I believe Chris is in charge of maintenance, but he seems to do so much more. The club is incredibly clean. Rarely is a machine down. Chris is a constant at this club. He is quick to say hello, and he is a very positive presence. I believe Chris is so well liked that members got him a Christmas present. Great club. Great vibes Far far superior is so many ways to a so called elite club like Broomall which feels like you are in a mall, the vibe is poor because staff is generally unfriendly, unhappy to be there and nothing seems to work. Sauna and steam room both haven't worked for a very long time. I know members who gave left bc of no steam, no sauna. I know members who have left bc of staff like Andrew and others. Broomall is a very hard gym to enjoy, and vs. Springfield, there is no comparison. If it comes down to people; Springfield wins big. read more

Management Morgan hiring manager lied to me and promised to pay me 20.00 for a tryout to see if I would be hired i never got paid from her nor the Hispanic guy Santos he was supposed to been training me not of them called me back about money owed for my training 2327 cottman Ave I don't recommend this business again Morgan and Santos never paid me for my time they never contacted me back I don't trust them at especially Morgan she lied to me they are not professional read more

One star is generous for this gym. This place is a toilet. And that's an understatement. Dried sewage outside reflects the inside: poor maintenance & unsanitary conditions. Machines are usually broken & take months/years to repair. Step machines repaired after 5-6 years being inoperable. Hole in the floor by the weight rack, leaky ceiling, locker rooms are a science project. I'm surprised the board of health hasn't shut down this gym. Most of the staff is extremely rude & untrained. Enter at your own risk. read more

I came here today, and all the paper towels were out, and there's no excuse for it !! This is a constant problem at this location !!

This is the worst kept and run LA Fitness in the area. The facilities are beat up worn down and not well maintained at all. The mens bathroom is heinous. I can't even find a better word to describe it. The sauna hasn't been cleaned in months; puddles, trash, and other peoples clothes clutter the sauna. Nothing is more disgusting than sitting down in a nice warm relaxing sauna to find someone else sh*t stained undies just chillin on the rail next to you. Bad. The mens bathroom often lacks soap, paper towels, and toilet paper. How are people staying sanitary at this gym? The paper towel dispensers around the gym are never refilled, weights are consistently missing, nothing is ever cleaned unless you as the patron cleans them. There is a hole on the lifting floor that they have covered with mats. People step in this hole daily with the potential risk of hurting themselves. Instead of fixing the hole they lay mats over hoping no one falls. Seems like the cleaning crew is too busy working out and conversing with the patrons while the "management staff" is completely complacent in addressing any sanitation problems. I have been to LA Fitness in West Chester, King of Prussia, and Broomall and they are all so much more organized, safer, and cleaner. I will be avoiding this LA from now on to go to Broomall and I would encourage anyone reading this to do the same. read more

Always dirty. Old equipment. No fans like broomall and Brookhaven so it gets really hot. The upstairs smellllsssss. The sauna is ALWAYS dirty. It's just a mess read more

Your gym in Springfield Pennsylvania is an absolute disgrace to your brand. I could go on for days about the things that go on there: 1. Bathrooms are never clean. There are 5 stalls in the women's room, and 90% of the time, you can only find toilet paper in 2 of the stalls. Half the time you use the toilet mid-workout and you have to sit there until another women walks in so she can hand you toilet paper. It's so frustrating. 2. Since were talking about the bathrooms- an enormous cockroach crawled into my stall about 2 weeks ago. And I will include the photo I took and posted on social media. 3. Half the machines are always "scheduled for service" 4. Sauna hasn't worked consistently in months. It was actually broke for a few weeks, and I just assumed your staff knew (because how the hell could they not???) but alas, they didn't. So the sauna was closed. That was two months ago. Last months the sauna was closed for 2 weeks because it was gutted and redesigned. And now it's closed for repairs AGAIN. 2 WEEKS AFTER IT WAS REDONE. why in the world am I paying for amenities when they're hardly available? I have a lot more to say, but I would like to see your response before I waste another second of my time. read more

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This gym is unkept and constantly dirty. Soap and paper products in the bathroom are rarely stocked. I've been trying to cancel my membership for over two weeks and it feels like I have to jump through hoops to do so. Interestingly, when you want to sign up, it can be done immediately! read more

Why isn't the Springfield, PA location meeting the same standards as the others? This is what they need most (and I do mean ASAP): Real Professional Trainers - The Class Instructors need to instruct and participate in the class activities. They need to be fit themselves and set the example. Quality Customer Service (greetings, informative, respectful and inviting dispositions). Consistent and Transparent fees/charges with room for guests - Even guests are turned off when the person they came with gets harassed for bringing an outsider.... Give Us A Reason to Stay and We WILL Give Others a Reason to JOIN read more

In 20 yrs of training, I've never been in a worse fitness facility. I'm only a member bc I need to save time on weekends and live 2 min away. Machines are broken for months, 4 machines share 1 pin for the weight stack, and for the past several months there hasn't been any AC. The second floor is 80+ despite the two 10$ box fans. I literally don't believe that this place has ever been cleaned; it's honestly that dirty. The treadmill bodies are caked in dried sweat and the treadmills themselves stop on a dime since nothing is maintained, lubricated, belts are all worn, etc. Whoever "manages" this place should be ashamed. Go to the location in KOP to see how it's done. read more

Seems like a good gym but cannot access it because the ActiveandFit network is not talking to their computers. Tried two separate days...the first time the ActiveandFit rep talked to the gym guardian and they allowed me in, but the second time it was a weekend and AaF doesn't work on the weekend and their computer still showed no access/not active. read more

Great gym to go to. The people are nice . And the basketball courts are my favorite. Good workout equipment as well

Overall the gym has everything you need for a full workout. However, the customer service and cleanliness is is sub par in every aspect. From the moment your greeted, you immediately feel like the red-headed step child. Thinking about possibly joining, get ready to experience the Syracuse Boeheim full court press for a sign up. Place feels as if they're looking for your signup fee. Overall feeling of just being a commission quota. Bathrooms/locker room, at least the men's, often are dirty and scattered debri constantly. Not to mention coming in at peak hours. You could possibly be waiting till next spring for a bench. And hours of operation are questionable. Personally, I work odd hours, would be nice to see extended hours for night owls. read more

There has been enough said about the lack of cleanliness at this gym. This gym is old and dirty. Period. All that aside, gross as it is...is anyone out there going to mention the lack of AC?! The gym is on the second floor. The windows aren't tinted. It's like a terrarium. The are ZERO ceiling fans. Hello? They attempt to put out a floor fan maybe here and there that do nothing but circulate the warm air. BTW try to find a treadmill with a functioning TV. Good luck. read more

I've been going to this gym for about a year now. It has everything I need. It's clean, has friendly staff, and working equipment. I would recommend this gym to anyone in the area. Not a bad monthly fee, either. read more

I've been going here about 10 years now and the face of the club has changed. Not sure sure where they are all coming from, maybe Darby or Chester, but this place is a disaster. A lot of people with there mask around their chin, the staff at the front desk are too busy on their phones to even acknowledge that someone walked in, let alone enforce the mask rules. There is a basketball court that absolutely needs to close! The thugs playing refuse to wear a mask properly and walk out to the gym floor area huffing and puffing when they are done playing. The machines are never cleaned by staff or most of the customers I think the management has changed recently and there is not accountability of the staff to enforce the rules or clean read more

The facility is clean, but the staff is rude. I never get a "hello" and never get a "have a nice day." I have also seen a lot of trainers on their phones while training people which is extremely disheartening and wouldn't ever make me be trained there. So if you are looking for trainers, don't go here because they are more interested in texting on their phones and goofing off than they are with being attentive to people. Also, the "training area" is inconsistent. One day they will tell you you can use it and the next "I'm sorry it's only for training." If it's only for training then you shouldn't be allowing certain people to enter and not others. I'm one for manners and good customer service. This is not the place. I may be leaving LA fitness for this reason. read more

I have been going to this LA Fitness for about two years now. I really like the facility as it is kept very clean. There are always paper towels, sanitizer, and the locker room is well looked after as well. The front desk always greets me when I come in and will help me out by entering my number if I bring the wrong keys to check in. I also use the personal training services at LA Fitness which are excellent. My trainer, as are others I have seen over the last year, is very attentive. He often suggests meeting with me after or before training to discuss my progress, figure out any tricky spots I'm having with exercises, and develop a plan to overcome them. I like that I am able to come in to the training zone on my off days to use equipment, like the ropes, that I have learned to use in my training sessions. I also like that the area is kept private for training clients as they have paid extra for the service. Overall, LA Fitness has a wonderfully kept facility and I would recommend it to anyone looking for a gym and/or personal training. read more

I belonged here for many years. This place is just run down filthy and no one unracks weights!!!! I constantly have to help someone rack weights that some meathead left on the bench or better yet leg press machine with 700-1000 lbs on there. Nothing is done about it. As far as cleanliness. It's a disgrace. Place actually has gotten worse with covid. I'm not a person that is complains or needs much from a gym. But this place has gotten worse and worse over years. Funny thing is. The LA Fitness in Aston is the complete opposite. Clean and ran so much better. read more

Always seems dirty if you find paper towels in all the dispensers play the Powerball that day and on the weekend it really goes down hill. Gym has adequate equipment trainers are very good and staff is helpful. It's the management or owners seems to be new from before and they really don't care or invest much into making sure gym is clean and ready for next day and maintained during. read more

Crowded, older equipment, and somehow always manages to smell like an armpit mixed with some gross old salami that's been sitting out in the sun for too long. Basically, the place smells. the only positive is it has a sauna and a lot of machines upstairs. I also don't like the cardio equipment. There's not enough ellipticals and they are almost always all filled! Do yourself a favor and go to the Brookhaven la fitness. This place smells sooo bad! read more

It is filthy. The hand sanitizer dispensers are empty constantly. Like ALL at once which means no one is able to clean equipment. The trash cans are always full spilling over with trash. People leave trash in machine cup holders constantly and it sits there for days. The TVs on many cardio machines are constantly broke. Does anyone ever monitor the cleanliness???? Just Gross. Save money and go to Planet Fitness down the road. The only reason I come here is it's convenient. read more

Nice facility Expect to pay hidden fee (they charge ur card for fee you dont know about!). Be aware that the staff who sign u up for ur account will tell u one thing, but when there s incorrect fee charged to ur account, the manager ll say another thing! Expect to check ur bank accounts constantly if u dont wanna to be charged for what u didnt sign up for. Bad customers service (manager lorainge or whatver her name is straight up lying when i called to talk to Will( sale associate who registered me) and tell me hes there/busy talking to another customer n she ll leave a message for him that i called. two hrs later i call back, she said he s not working!) what u think customers are retarded?!!! When you call to ask about hidden fee, they will tell you that the person that you registered with isnt there to avoid fixing the issue! I ended call the higher management (949)255 7200 and they resolved my issue, being kind and explained things in a professional manner. They need to replace certain staffs here if they want to keep their reputation! Seriously, we pay money to go there, we need to be treated better! Train ur staff to have some manner! read more

Highly recommend the 10:30am spinning class with Caitlyn on Sunday mornings! She's high energy, plays the best music, and is so motivating! Great workout and so many other amenities at this location! read more

Needs a cell phone policy like Planet Fitness. Good gym with good equipment, it also seems clean enough. My major issue is they dont have a cell phone policy on the gym floor and people walk around talking on cell phones many times on speaker. I suggested to corporate via an email that a rule should be made (with a sign posted) that people can text only on the gym floor; so far the only response is that they dont have that rule but time to time will revisit their policies. Planet Fitness has this issue in hand not sure why LA cant do the same. read more

The club called me 3X back to back to back with no voicemail was left to reference the purpose of the call. I assumed it was in regard to my request cancel my wife's membership, since she is pregnant and we relocated away from the gym. I I called and asked for the manager to see what the call was in regards to, and after repeatedly asking me if I was applying for the front desk position, and I said no STEPHANIE decided to hang up on me. Much to my dismay, I called back and SARA was a rockstar and took the time to understand my situation and hopefully got it cancelled for me. Will update once my cancellation is confirmed read more

This gym is filthy . I've been going for over a year and the equipment is broken, bathrooms are dirty, the mats in the fitness class rooms are all ripped. The other day I was going to the yoga class and a member was sweeping the floor. That's a disgrace that a member has to clean the floor. Maybe management should pitch in and do a little housekeeping to make the gym look a little better. read more

Been coming here for a while to lift and play basketball the court is way to small I called to cancel my membership they said I had to come in and cancel I came in to cancel and was told only the GM could cancel it been sitting here for over 30 minutes he has know I have wanted to cancel as I watched one of the employees tell him my reason for being Not respectful of my time at all and there is no chance of me ever coming back and I will tell people who I know work out there to leave as well because of this terrible and disrespectful experience read more

I have been a member since 2008 at this location and was always more than satisfied. After 2013, when the courts were installed, forget it. I have gotten in no less than 20 confrontations with people who refuse to put away weights, trainers who are disrespectful and management (who come to work in slippers!) who are usually too busy on their phones or eating fast food to really care about the clientele. This is a place that is worried more about attaining new customers than satisfying the ones they have. This gym is an absolute travesty and it's almost unfair we pay membership dues when you compare it to Brookhaven, Broomall and West Chester. ~ don't even think about using a toilet on a Sunday morning....it's likely got the filth from the previous Saturday night floating in the bowl. Generally, I have to walk next door to Target to use a facility. This is virtually every Sunday. ~ facility creates a bias towards certain clientele: they have a "personal training" area downstairs...I went to use an implement that wasn't in use (I always return equipment) and was berated by a trainer who then put his finger on my chest. Stephanie, however, who was there to hear me yell at the guy, "didn't see" that. Essentially, while you pay the same price as everyone else, there's a certain area that is "off-limits" and while there might be something that you'd like to use, even if nobody else is, you cannot. This is the only facility that will not exercise common sense in a given situation and let somebody use it. ~ I was told explicitly that they won't tell members to clean weights up anymore because of the "world we live in." True story. So if you want to warm up with an empty bar or an empty machine, if the meathead before you left six plates on, sorry, you're on your own (and as I said, asking people about this usually resorts in them confronting you). ~ lots of texting and talking on equipment (sometimes, two benches: one for you, one for your water bottle, keys, etc.) but not a lot of lifting. ~ equipment is dated and rarely updated ~ Sheila's 11am Saturday yoga class: awesome, except for the guy at the end who CLAPS at the end of the YOGA session and totally ruins your calm. He's there every week and if you're there to soothe your mind, just be prepared that before "Namaste" is even out of her mouth, he'll be clapping. Unbelievable. ~ if you need a particular handle, chances are you won't find it, and if you do, it's not in the place you need it. I bring my own because the daily wild goose chase got old. And because people arbitrarily tie knots in the D handles, they're all uneven and for me, unusable. ~ I was the victim of theft...however, the "cameras don't extend to that part of the gym." ~ kids left alone in the Kidz Club (another true story). I could go on and on and on. In short, there are other, better-run, cleaner gyms and while I love the convenience of this place, it's been taken down by a certain element of uncaring, uncooperative, corner-cutting people, and the district manager is largely unconcerned with customer satisfaction. When I had my theft incident, even after dealing with the police, he point blank asked me, "Why do you even want to go here?" I found that to be the fundamental mark of this particular facility, as it needs an overhaul of employees who can instill some sort of gym etiquette upstairs. It's a lawsuit waiting to happen, as there is never an employee up there. Kindness and consideration at a gym shouldn't come at a premium. The culture of the people of this gym are a reflection of those who work here, and they're really just worried about their cell phones. LA Fitness is losing a good customer here. The YMCA up the road blows this place out of the water, and I'd rather pay more for peace of mind than have my money taken from me and provided the bare minimum. read more

Very unimpressed with the level of the instructor staff, specifically one spin instructor. In my 20+ years of working out at gyms, including being a previous cycle/spin instructor myself, I have never seen such poor quality be accepted. I have watched this instructor with my own two eyes on over 10 different accounts, and her behavior has never changed. She comes into the class 5-10 minutes late every time, puts music on and then walks around for another 3-5 minutes just shooting the shit with someone in class, trying to look "busy" as she is giving the class instructions that included "ok now pedal"; "come on stand up"; mind you these instructions were never prefaced with adding resistance, we're doing a climb, or standing flat or seated flat or sprints ... no structure what so ever. And there were never more there 5 people who attended her class, I can 120% see why. One of the classes I attended, she instructed the class to "stand and pedal for 10 minutes". There was no adjustment of resistance, no effort to engage in difficult for training purposes.... nothing. And the best part of this , this instructor usually doesn't "workout" with the class. She will hop on and off her bike, gaze out into the rest of the gym not focused on her students, a lot of the times she will just sit on her bike and shout random things, while she isn't even pedaling or partaking in the class. This is a full time employee who continues to waste people's time. It's a horrible reflection on the gym itself and the management who lets this below than average quality training occur. read more

Tried bringing my fiancé with me to this location for the first time. I have brought him with me before to the Collegeville and Downingtown locations with no issue. At the Springfield location however they made me fill out a form and talk to a sales rep who only seemed to want to explain the entire guest sign in process rather than trying to get us the solution we wanted. She kept saying my vip list was likely set up at the Collegeville location so they had no record of it. I asked "does that mean I can't sign up my fiancé as a vip guest here?" To which she replied in an aggravated tone "You're not listening, if you would let me finish I would explain to you what the process is." Her huffy attitude really turned us off at that point. We also tried to explain that I paid for 3 years up front which I thought would be valued by La Fitness since that's guaranteed revenue for an extended period of time and to bring my fiancé with me once every few months was a small price to pay for the gym. But all she said to that was millions of people pay that. We just got up and left after being berated by this sales rep for 15 minutes who clearly didn't like us and left for the Collegeville location. If she really wanted us to consider buying a membership for my fiancé in the future, she should have tried not bullying us and giving us attitude. read more

Buyer Beware! Do not get persuaded to sign up with the Personal Trainer plan or join this gym at all! The PTO lied to me about being able to downgrade my contract despite my addendum stating so. When I asked him later to downgrade he said couldn't. I had to call Corporate Headquarters to settle the matter. Unfortunately the staff became vindictive after the fact they wouldn't greet when I would come in or leave (as if they would that for any member anyways), the trainers would cancel on me last minute (an hour before my session), and if I did manage to get a trainer he or she would have a snarky attitude. Why would someone pay 300 a month to be disrespected on a daily basis?! I wound up buying out my remaining balance. Which I had to argue again with the PTO because he gave a price 1200 which would have if I had started at the of year but I stayed with the for 3 months; the actual price was much lower. Again I had to call Corporate for several days yo settle the incident once again. I would not wish these lying thieves on my worst enemies. Don't waste for time and money on LA Fitness join Planet Fitness instead. It's cheaper with respectful staff and clean facilities (the bathrooms in LA Fitness never seem yo have toilet paper). read more

After my miserable review and totally unhappy horrible experience on Monday. LA Fitness customer service contacted me and told me that yes their sales associate was wrong. They remedied the situation with me and today I rejoined the gym. Overall I was very disappointed about experience on Monday but happy that I got a response and solution that I could live with read more

I wanted to share an experience my family had with LA Fitness in Springfield, PA. My daughter went to sign up and was charged $148.98 with a $29.99 monthly charge. We decided that this was too expensive for a full time student, who only works part time. My daughter went back the same day that she signed the contract and spoke with the manager about cancelling. The manager told her that they would work with her and give her a $60.00 discount on her initial fee for joining and she would receive a student discount for her monthly fee. My daughter took the manager's word and didn't request anything in writing. You have 3 days to cancel and get your money back, so my daughter was told what she wanted to hear so she didn't cancel the membership. She had a friend with her who heard the whole conversation. After a month of waiting for the refund to show in her account, my daughter spoke with the manager again, who then told her that wasn't what she said. If we cancel now, they keep her money and we get taken. So, I went in the next day to speak with the manager, who told me that she gave my daughter 2 options for the membership and she chose the one she has. She said nothing about refunding her $60.00. Two young adults, who are on the dean's list in school, somehow both heard the manager say that she would give her a refund, and are now being told that they misunderstood. I called the next level of management, but there is no "proof" of the conversation between my daughter and the manager, so there is nothing they can do for me. Now $60.00 may not seem like a lot, but it's the principle of this matter that bothers me the most. It's bad business to tell people (especially young, trusting people), that you are going to do something to keep their business with your company, and then not follow through. I guess in today's society, don't trust anyone's word, unless it's in writing. read more