kiersten really made this visit pleasurable and provided great service! would recommend anyone to come to this gym.

The gym and locker room is always disgusting. I think they don't have a cleaner on Saturdays at all ever so if you ever workout on a Sunday there is trash everywhere, the trash cans are all full, and the paper towel dispensers will be empty. They've had a waiting to be repaired sign on a machine for literally over a year at this point. They continue to reduce the hours they are open while continue to increase prices. Do not sign up for this gym read more

Lying sales guy told me my membership would be good at any LA Fitness in the country. This turned out to be false. When I raised the issue he lied to my face and said he never told me that. He's the one with the really big nose. I forget his first name but his last name is Bizarro. Can't forget that. Also, they find any excuse they can to close the gym. A little snow? Closed. An obscure holiday? Closed. Avoid this place and go somewhere else. read more

Worst company EVER!! My son had a membership and found a gym that was better for him. He attempted to cancel his account and they have continued to charge him for MONTHS! They are the worst to deal with and will waste your time and take your money. I've reached out to them, on my minor son's behalf, several times, and the general manager says he cannot cancel accounts. WHAT sort of insanity is that? What company doesn't allow their management the ability to cancel accounts? I've closed the card with the bank, but LA Fitness pays for VISA auto updater and that means they can charge any new card you get!! Which is another ridiculous issue. I would not sign up at LA Fitness if I was using someone else's money. They are shady and difficult to deal with. read more

Probably the worst gym I've ever been to. Unprofessional staff, had like 8 teens at the front desk doing nothing. Wouldn't stop their conversation to help. Outdated equipment, half the machines are broken. If I were you I would just drive the extra 7 miles to the other one or better yet just get a different gym membership. read more

The LA Fitness in Pottstown PA is the worst place I have ever lifted at. First, they try to sell you a training package with a personnel trainer. They let you believe it is only for the months you sign up for however, they lie. I had the worst experience in my life dealing with the LA Fitness in Pottstown, PA. I signed up for 4 months of training. The first trainer was not qualified, so they removed him from the schedule. They informed me that I would be getting a new trainer however no one called me to schedule training appointments. When I inquired they gave me a new trainer which went well for a month or so but he quit and no one called me to assign me to a new trainer. Nevertheless, I was being charged a monthly training charge when I called to cancel the training sessions. I was informed I was not able to cancel and my contract was for 4 months 1:1 and that ended in March. Despite telling them I wanted to cancel my training sessions they continued to charge my care for services not rendered. When I called LA Fitness they never returned my calls. The female restroom and the toilets are dirty. Not sure if they were even cleaned regularly. I would have given a negative rating if allowed, awful experience. read more

Joined a couple of months ago. I typically go in the mornings and it is not too crowded. When I can't go in the morning and go in the evening it is crowded but not so crowded you can't work out. Decent variety of equipment. They recently added some turf on the main floor along with a sled, tires and other equipment. You can do a pretty good HITT workout. Staff is friendly. The only complaint is most of stair climbers are out of order. So far I have been pleased. read more

BUYER BEWARE REPORTED TO BBB - I just had to report LA fitness to the Better Business Bureau - cancelled my membership in AUGUST. They did not charge me for November and December and I was expecting a credit because they charged me September and October. I looked at my credit card statement for January and they charged me $180.98. HORRIBLE CORPORTE OFFICE! read more

PERSONAL TRAINING FRAUD!! The staff lied to me that I could cancel my personal training membership at any time with no financial consequences. The contract, however, said something very different. I'll grant that it was my fault for not requesting a paper copy of my contract and reading every fine print before signing up. I'll grant that it was my fault for trusting the staff instead of reading the contract for myself. Long story short, they won't let you cancel your personal training membership without a 50% buy-out of a yearly contract. So let's say you're paying $400 per month and you already paid for 2 months but now you want to cancel, your buy out = $2000!!! Great business model, 100% legal, 100% immoral. read more

Shame on this location the manager here smokes weed and gets high all the time, doesn't take the job seriously. They barely pay their employees a good income for people who clean up after everyone. The male janitors don't clean the men's showers, and don't clean the children's area with covid still alive and well this is unacceptable! This location would do so much better if they did a better child care program, got rid of the current management and respected their employees. The girls in the front only make $10 an hour and the custodians only make $12 an hour this isn't fast food and with how much the gym collects in dues you'd think they would pay their employees better. New GYM is opening down the street my dad has a membership he is also cancelling his. read more

I have been a member for four years. I have decided not to renew my membership. The reasons I'm not renewing are the following: 1. The gym is seven years old and has dated equipment. The management continues to repair the old equipment time and time again, rather than upgrade the equipment. 2. The stair climbers are awful. They are constantly broken and show visible signs of rust. They need to be replaced, but management disagrees. 3. The men's locker room is disgusting! Don't use their showers. 4. I have brought my complaints to management at this location and corporate. Nothing changes and it falls on deaf ears. There are much newer and upgraded gyms in the area. I will be joining one of those. read more

As you know... LA Fitness is a gym chain and even thought most of the equipment and areas are the same, there is not consistency in some of them. Some things that I found on some clubs and others not: - Racquetball Courts - Different fitness machines - Different spinning bikes... some of them very nice with electronic sensors, other clubs with old bikes that barely adjust - Refreshing bars My biggest "sell point" was the pool, it is usually clean and very comfortable to do laps . The trainers are a little "pushy" to get with them in a program but in general is not bad. They have classes of Spinning, Step Aerobics, Zumba, etc. This is not consistent either because the quality of trainers / professors do not have a standard, some of them are really bad. Another thing about the classes are that they should have different levels, so the amateur people don't feel intimidated following the class and the advance people do not get bored. In general a good club with locations around the country... now even more because they acquired Bally's. ** Be careful with the membership... there is one "nationwide" and one "local". read more

Management does not enforce face mask in the facility. Signs all over say MUST WEAR MASK ! But everyday the same members are walking around freely "no mask"....so Take the signs down! read more

This is an outstanding club CURRENTLY having been open just over a year. Clean with a nice selection of machines. It doesn't get ridiculously full either even at peak hours. Friendly front desk staff from what I've seen. I've taken evening spin classes and let me say, Jay is fng awesome. Jay, if you read this, PLEASE go to Collegeville and run their spin program (or at minimum, educate the instructors on what constitutes a good playlist). If other LA's are an indication, however, fast forward one year and this place will be in the shitter. Sure hope I'm wrong; doubt I am. read more

Whoever said it was a good idea to have a DJ on a Thursday night should lose their job. Period. In over 10 years as a member of LA Fitness, I never experienced anything so absurd. The music was absolutely blaring making it impossible for any of the members to listen to their own headphones, or have a simple conversation. Even though I liked the music played, it was quite rude and invasive!!! Whoever allowed this should be fired. By far the worst LA Fitness in the Philadelphia western suburbs. read more

I used to go to LA Fitness in Pottstown. The one trainer, I think his name was Albert, was always "hitting on my friend". I heard he got transferred. The other trainers we had were okay, but I really didn't get the results I wanted. The pool was often cold, too. Oh well, I don't do gyms anymore! read more

Don't take care of their old equipment. 30% of their machines are down at all times. Many machines not "down" are not fully functional. The folks who work there clearly don't love this place. Locker room has a "don't touch anything" feel. Quitting made me happy. Like leaving a toxic relationship. read more

I can't understand this place , garnered a guest pass correctly . Previous members for a number of years abs left very recently . Could have rejoined under a plan through an insurance company . Gave the pass to someone at the desk and they must have pitched it . Next day returned and got some grief / who'd you give the pass to ? Well someone miserable at the front desk . She's never been welcoming over the years / no clue who she is ....did get it set up properly but dang . One if the clerks indicated to me that we've got to be careful , well that's not true / I've seen a million thefts in the place , fights , guns , filth . They were just clueless when I reminded them of the truth , complete denial . Put up with a lot here over the years , dirty men's room , broken pool , nasty hot tub. The one redeeming thing is the number of nice people I've met / plus some neat front desk people . I stopped asking there names till two weeks in / lot of turnover . Check out Y system first . read more

I hate this gym, I live in Pottstown and I drive to collegeville to work out. The cleaning staff is rude and the rest to the staff is very stuck up. If you are not some muscle head Caucasian you are treated like and intruder. I took a spin class there one Tuesday and it was the worst spin class i have ever been in, the music was horrible and by the time I left the class I had a splitting headache. If you are thinking of going to that gym and you are not white, good luck. I thought I would give it another chance but this is the last time I will ever go to that club. I would rather drive not the one in Bala Cynwyd than ever go back to that gym. read more

Love this gym & the staff! The staff here is great, they are all so friendly and welcoming! The ladies that work kids club are wonderful and my kids absolutely adore them! My kids ask every day if they get to go to kids club! Which as a mom makes me very happy! The equipment is good and clean (a side from the occasional dip sh*t that sticks gum to the machines). Anything that needs fixing normally gets taken care of in a timely manner. Love the gym, love the staff! Great gym for the $ read more

A nice clean gym which isn't very busy. Unfortunately the manager has a double standard when it comes to enforcing rules. He enforces one which isn't posted anywhere but neglects one which is. read more

I wanted to cancel my membership and called Pottstown LA Fitness. They said I had to come in and cancel between 9am to 6pm. Went there at 4:10, and they said they only do it till 4pm? Really??!! You made me go all the way there for nothing? Unfriendly staff at the front. Hardly greets you and is always talking to another employee and doesn't even greets you as he scans your card. Never seem him smile after many months of going there. read more

I have been a member there for several years and have just joined another family member in the past month. I told the membership person that I was joining my family member so he could train in the pool....at the time I joined (end of September) the pool heat was broken and still is not fixed!! I was never informed of that at the time I paid for my family member. Also, the girl stated it was best I joined now because prices were going to rise, when in fact I could now join with no initiation fee and the monthly fee is the same!!! In addition to this poor business practice there is equipment that has not been fixed for over a year such as the seats on the bikes........beware when joining here! read more

It's a nice clean gym. Most people seem to clean off their equipment after use. I'd recommend wearing headphones, the last time I forgot mine I ended up hearing the male staff talking loudly about sex toys. Pretty gross. read more

The staff here at the Pottstown location were horrible. They are very rude and compare in no way to the staff at the Collegeville Location. My son went to the daycare center at the Pottstown location and it was horrible I felt bad afterwards for leaving him there he looked upset when I went to get him. He even said this place is horrible I never wanna come back here. The girl just sat there the whole time didn't even take the time to introduce herself to me or my child. The Collegeville location the daycare is amazing and friendly all staff is friendly there. So basically DO NOT waste your time at the Pottstown location its not worth it. read more

Just joined over the holidays. Went in to learn how to work out and was told by the lady at the desk, she was the only one there and not allowed to leave the desk...so no one to teach you how to use the different machines. I found this very intimidating. So I went the use the pool. No lifeguard on duty, the pool area was cold with a cold wind blowing through a door to the outside that didn't seem to close properly. There was no swimsuit extractor to remove excess water from you swim suit once you were done swimming??? Haven't seen a health club without an extractor in years. The showers were barely warm at best, I had it on the hottest temperature and managed a 2 minute shower as it never got warm enough to enjoy. No hair dryer in shower room either. Even your cheap, no frills clubs have hair dryers, a must this morning at 11 degrees. All and all I would not have joined if I knew there was no staff to teach you how to use the equipment. Very unhappy. read more

Clean gym with lots of options for both weight training and cardio. The equipment breaks down, but gets fixed in a timely manner. Messes left by other gym members get cleaned up pretty quickly (water bottles, chalk, etc). It went downhill a while back... (the management was AWFUL, and the personal trainers had NO respect for their client's schedules. My husband and I used to have a membership package which included trainer sessions, but we stopped using them because the trainers were so bad about keeping their appointments. After the fifth time being stood up, we just stopped using them.) BUT the management has changed, so that may no longer apply. read more

Pool is too cold!! Stop freezing us out you are going to loose me members how many complaints do you have to get and members do you have to loose before you ppl get the point. Should be 87 degrees like the Y! Ppl don't freeze there. Oh and it's never 82 like you claim. I've check the temp. Most often it's in the 70s once it was 68! Crazy punks! You got ppl swimming in the artic! Lol All to save you a couple pennies on the heater. read more

LA Fitness is the best gym in Pottstown and I have been to several. The gym is kept very clean, thanks to Rob and if something is laying around it is picked up or cleaned up in a timely manner. There is so many different things that are offered from weight lifting, cardio, classes and swimming. The management is awesome especially Katie, who greets you at the front desk when you arrive and no matter how busy she is working she takes the time to greet you and ask how your day is. The gym has always been a great place but, since Katie has arrived she has managed the gym like a pro and you should come and take a tour to see everything it has to offer. read more

Have been a member for about 3 years. At first I joined to have a personal trainer, but they kept quitting, so no consistency. And those I did get were not very conscientious- usually more interested in telling me about their dates than actually doing any training. Then I had some family problems and they said that I could make up lessons I missed- but they wouldn't live up to that agreement. I stayed on 2 more years but really got fed up with equipment (like treadmills) not working. My wife had joined for the pool- but she quit before me because the pool was closed for a long time. I submitted my resignation before the end of last month- but they made me pay for another full month. Just not a very pleasant place in general. read more

I went today for a free class and then I was to go and speak to Justin Long a salesman there. Just as with anything that I do, I search out for the best deals and with this particular product did comparisons of other gyms. The class was aqua fit with instructor Nelly. The class was superb and Nelly was a very energetic instructor. She had a very well planned out routine. Kudos to Nelly. After my class I was then to go speak with Justin about the gym and a membership. Right off the bat he said to me did we speak about the prices. I thought shouldn't you ask about how the class went or show me the gym. You know show off your goods that you're trying to get me to buy into here. Of course I told him I was also looking into other gyms and comparing them to get the best product for me. I was going to be here for the long run not as most sign up and then quit in a month. The gym and locker room looked clean. While I was in the locker room there was a person there wiping things down. I did not join this gym. Justin was one of the most assassin salesperson I have come across. I could not get up fast enough to leave. He had such a cockiness about him that just did not sit right. Shouldn't you have friendly, welcoming salespersons. Not people your potential clientele want to get as far away from as possible. I was told by a gym member that Justin is seen walking in the gym as he owns it, very egotistic. I was able to get into our conversation of some of the other gyms that I was inquiring into. A bell always goes off when a salesperson can only put down their competition. Instead of just showing and telling me what La Fitness could offer me he was only repeating things he thought were negative. He told me he could put me on my daughters account and I would only have to pay $50 initiation fee and then $30 a month. That's more then my daughter was paying and more then most other people that I knew that used other La Fitness's paid. I couldn't have my own account and pay the $50/$30? But that still wasn't the price I was looking for, knowing others paid less. Also La Fitness wasn't a preferred gym under my insurance so I could get other discounts from gyms that worked with my insurance. You are to always have your best foot forward when you are working in these types of businesses. The community is your clientele. Word of mouth is golden. Justin would be best to be a used dirty car salesmen not here. I probably would have signed up if they would have had a routine that the salespeople followed. A check list of sorts. Not as soon as you meet them speak of money. Big turn off. The stars are only for Nelly which I would have gave more but more stars ups the rating for La Fitness and as long as Justin is there his actions are very negative which makes La Fitness negative. read more