Olive and Loom is a good retailer. The owner, Ferzan, is honest and fair…read more I had a good experience, and would buy from her again. Recommended...

Emailed with a concern and was handled promptly. Great customer service. Highly recommend Olive and…read moreLoom.

Zero quality control. Zero price integrity. I am beyond disappointed. Eva quoted $35 to fix a lamp…read more Considering an entire rewiring kit at Ace is about $14 and a replacement socket alone is about $7 I agreed to let them fix the lamp. Problem 1: At pickup my lamp was tagged $55 for repair. Eva couldn't explain why, said the person was confused but she would charge me $35. Problem 2: Before bagging the lamp and driving back home with my lamp I ask Eva to plug it to confirm it turned back on. The lamp didn't turn on. Clearly it wasn't fixed or checked by anyone prior to calling me for pickup. Eva says leave it and I will have the repair person look again. Problem 3: Eva calls me back and says well the lamp should be rewired to replace the plug and thats going to be $65. I was quoted $35 to fix the lamp. The lamp should be fixed at the quoted price $35. The lamp should have been checked prior to calling for pickup. Complete waste of my time.

There should be a no star option. I took an heirloom lamp there to be rewired. The work done was…read moremore than asked for, and the price increased accordingly. I paid and left. When I got it home and out of the box, it was awful, to say the least. I called the shop, and Eva J there went off on me when I also added that my receipt was ripped half. She started yelling about conspiracies and asked what I was accusing her of. I was not accusing her of anything, just asked a question. She said to bring the lamp back to be re-done. I have had to eat that $90 charge as I will NEVER set foot in that place again and will take my lamp elsewhere to see if the damage can be fixed. Scary person, and I honestly felt threatened by her reaction.

Wow... The Rockville / Bethesda location is ready for the holidays…read more The store looks fantastic . Very clean and very organized. Tons of stuff for all locations. Very good prices and selections.

I've never met a Home Goods that I didn't like, until I visited this one!…read more Sure, it's huge and carries an extremely large amount of items for every single space inside and outside your home, but the customer service absolutely sucks! I was eye to eye with at least 6 employees and NONE of them spoke, offered assistance, or seemed to care about me being an actual paying customer. I guess discussing their happy hour plans was more important than assisting the customers. After I grabbed the items I wanted, I got in line. I saw that register one was open and didn't have any customers, so I proceeded to it. Instead of letting me know she wasn't open, I had to ask and the cashier said, "we are open, not ready for you yet." Rude and should've been handled much better, but whatever. I then head back to the line but another line opened up. As soon as I approach, the cashier said, "no, she's next!" Talking about the woman behind me. I said, "No! I'm next. I just went to register one and they're not open!" She apologized and said she thought I came the wrong way into the line. Now, why would I do that? I can clearly see where the line starts and ends and I clearly understand the concept of a line! That interaction was the icing on the cake. I won't be returning to this location. Home Goods in Rockville, do better!

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

Go-to retail shop for all things creative and DIY. Especially if you are one to look for…read moreinspiration in-person rather than on Pinterest, you should wander here to find your next project. Kensington has a street dedicated to antique retailers, consignors and upcyclists which goes by "Kensington Antique Row." More information can be viewed at: kensingtonantiquerow.com.

Lovely things, excellent work -- all done with soul. And the best people to engage with, so kind,…read moreso pleasant, so interesting. Janna understood my style instantly, and identified the best pieces for me after the desk I was originally interested in was taken. Finishing this desk was a battle royale due to the veneer that they did not realize was originally there, but they did it! And Scott personally tapped in every one of these tacks around the chair. These people do not quit. Janna also walked me through some detailing of a vintage piece that has been in my family since forever and distressing of a picture frame -- as in, countless messages back-and-forth until I felt completely comfortable. And it came out with fabulous results. On top of the top-notch work, it's wonderful to support a small business. I have loved every moment that I have been in touch with Janna and Scott, and look forward to more with these people I now consider friends. Do yourself a favor and check out Joyful Heart Reclaimed!

Great little secret in RTC! I like going to this shop when…read moreI'm looking for unique gifts. They have home furnishing items for your kitchen and living areas, but they also have great gifts for baby showers. Lots of lotions and oils and they also carry Vera Bradley products. The staff are always super sweet and helpful. I went in looking for a house warming gift and I was shown wonderful cooking books. They can wrap the gift up for you for no extra charge! They also validate parking, which is always a plus when I just want to do a quick pop-in and not have to pay the $4 parking garage fee. Definitely check their hours on their website because it varies depending on the day. Park in Garage A and it's an easy walk over to the shop

I've actually been to monet's cottage before. It would be great if they sold French stuff here, but…read moreit's more like American whimsical cottage core. I love coming to this place for Vera Bradley and Lilly Pulitzer so I don't have to order it and pay for shipping.

Best store and best experience! Can't get better business. Love these people, so down to earth…read more Whatever I get from here hold a dear place in my heart.

Don't shop here. I had a very scary and upsetting experience. I was a loyal customer - not anymore!…read moreThe owner is horribly rude. I have been a regular customer for a while, to the point that the sales lady recognizes me and my son. I purchased a $40 stuffed animal less than a week ago, for example. Anyway, I went to the store today with my son and let him hold a jellycat. We have so many (most purchased from this store), that I didn't want to buy it. I hid it from him behind the books because for anyone who has kids, sometimes that's what you have to do to avoid a tantrum. The store sent a male to come follow me to my car and ask me where it was. They obviously thought I stole it. At a minimum they should have sent a woman to come follow me and knock on my car window. Their excuse was that sometimes kids take things without their parents knowing. As if I wouldn't notice my BABY taking something - especially when buckling him into a car seat. And if I did notice I would have obviously brought it back. We've spent hundreds of dollars in this store on jellycats. Never again! Please don't shop here.

The most amazing piece of furniture in my home is my vanity that Unique By Ruth painted! It's…read moredefinitely worth the investment and time! I would do this again and again!

Fabulous business. Furniture rejuvenating, refinishing, repainting, repurposing. My third job with…read morethem-/ I chose the wrong color this time and they willingly redid the chairs for me! Now that's customer service

Love this place! Was in the neighborhood and saw the sign and decided to stop in. So many beautiful…read morechandeliers, furniture, and paintings. I spent some time browsing. No photo can do the place justice. It was great talking to the owner who was extremely friendly and knowledgeable. I let her know what I was looking for long-term by signing into a book. If she sees something that matches, she'll send a photo. I highly recommend!

Beautiful vintage artwork here! With every turn there was so much more to look at…read more Kensington has a street dedicated to antique retailers, consignors and upcyclists which goes by "Kensington Antique Row." More information can be viewed at: kensingtonantiquerow.com.

Adorable cozy little cottage nestled up in-between a row of antique stores. This shop is a great…read morego-to for vintage tea sets, saucers, glassware, textiles, pottery, and even artwork. They also have a room dedicated to books and another to fashion items. All purchases go towards charity! Kensington has a street dedicated to antique retailers, consignors and upcyclists which goes by "Kensington Antique Row." More information can be viewed at: kensingtonantiquerow.com.

I don't recommend patronizing this business because they attempted to charge me hundreds of dollars…read morefor a small piece of furniture that was supposed to be on sale. I visited there for the first time today and had selected several items. The saleswoman informed me of the color discounts in effect today. One of items I selected was a hexagonal side table. On to was a sticker with a price of $35 and the words "red sticker!" That meant the sale price was to be 25 percent off $35. I brought the sticker to the saleswoman and informed her that I was interested in the table. I asked if she could keep the sticker so she will know to hold the item when I was ready to pay. She looked confused and then told me that she wasn't sure that was the actual price for the table. I informed her that the sticker was firmly on that table. Later, she started explaining that she wasn't sure that that was the right price for the table because it had been listed on Facebook marketplace by the shop owner for a different price. She scrolled through her phone and found the purported listing for the table, which was priced at about $235. I told her I prefer to pay the price that was on the sticker that had been attached to the table. No other price sticker was on the table. I asked her if she could ask the shop owner who apparently is on vacation. She texted the shop owner and then informed me that the shop owner apparently said the sticker did not belong on that table. I couldn't see the text that she was attempting to show me. And how would I know it's the shop owner? This table was a 70s style piece of furniture that was veneered and had gold metal handles. It definitely was not worth $235. The shop apparently was trying to sell the item on Facebook marketplace as a mid-century modern piece of furniture. The $35 plus the discount was definitely a fair price. At that point, I told the saleswoman that the situation was shady, and I wasn't going to buy anything from the shop. I left.