I had a overnight stay and the hotel itself overlooking it is is very nice and seems clean. Staff…read morewas extremely helpful and kind. Although I woke up from my stay with bites all over my body, which I imagine came from bed bugs or something along those lines.

This hotel is freaking awesome. It's so nice and clean and the rooms are super spacious. It's…read moreright in downtown and you can walk to a lot of paces. The also offer parking and there is a restaurant in the hotel as well as a bar and a gym. I would definitely stay here again. They also had the cutest art gallery and art pieces throughout the hotel.

I stayed at the Westin Guadalajara for five nights earlier this month during the World Cup and…read moreoverall had a very good experience. Our flight arrived early, and the hotel was able to accommodate us with an early check-in around 11:00 a.m., which was greatly appreciated after traveling. The hotel felt very safe throughout our stay. Since it was hosting the South Korean national team, there was additional security, road closures, and a noticeable National Guard and police presence, which added to the sense of security. As a Marriott Platinum member, we received complimentary breakfast vouchers each morning. The breakfast buffet offered a good variety of options, and there were also à la carte items available for an additional charge. The room was comfortable for two adults. Our view overlooked a nearby apartment complex on the east side, so it wasn't anything special, but it wasn't an issue since we spent most of our time exploring the city. One of the main reasons I chose this hotel was its excellent location. It was an easy walk to Expo Guadalajara, where the official World Cup shuttle buses departed for Estadio Akron, making transportation to World Cup matches very convenient. One unexpected highlight was finding a hot dog and hamburger cart near the OXXO on the northeast side of the hotel after looking for late-night tacos. The food was surprisingly good and worth checking out if you're hungry after the nearby restaurants have closed. The only disappointing part of our stay was the bar experience. The bartender was not particularly welcoming. On two separate occasions, he approached us to tell us that outside food and drinks were not allowed in the common seating area near the bar. While I understand the policy, the interactions felt unfriendly and made us feel unwelcome. One night we ordered two drinks while watching a World Cup match at the bar, and the bill came to about 600 pesos, which felt overpriced for what we received. One thing to keep in mind is the price. During the World Cup, rates were close to $1,000 USD per night, which I don't think would have been worth paying out of pocket. Fortunately, we redeemed Marriott Bonvoy points, making the stay an excellent value. Overall, I would stay here again if I'm ever in the area. Helpful front desk staff, comfortable accommodations, and the Platinum breakfast benefit. If the bar service were friendlier and the drink prices more reasonable, it would have been an easy five-star stay.

We stayed at the hotel for the entire weekend and appreciated the warm welcome upon arrival. The…read morelobby was clean and stylish, and we were especially grateful to be allowed an early check-in since a room was available -- a thoughtful gesture that started our stay on a positive note. The room was serviced daily, which we appreciated; however, toiletries and teas were not replenished, which was a bit disappointing. One noticeable drawback was the front desk staff, who consistently avoided eye contact and never greeted guests when entering or exiting the lobby -- it made the atmosphere feel less hospitable than expected. Also worth noting: the hotel does not have a pool. If that's something important to you, be sure to check in advance. On a brighter note, the bed was exceptionally comfortable -- the mattress and pillows were truly dreamy. I haven't slept that well in a hotel, not even at The Ritz or Mandarin Oriental! As a brand marketed as a "sports lifestyle" hotel, they definitely deliver on providing great rest and recovery. Kudos to them for that!

This review is just for the evening restaurant. Everything else is great!…read more I've been here two nights and dinner has been terrible the first night I had chicken in mole it was a chicken breast, had two bites and tasted a bit off I looked at the chicken and it was undercooked. I didn't complain just paid for it. The second night I had the tostadas de callo. I've had these many times but what I received was old smelly, squishy callo. I had to complain. They didn't charge me for my plate and service was really bad. Room is great and breakfast are amazing but dinner here I have to say not good at all.

I stayed at this hotel last weekend. The rooms are very nice and modern. Our first room was not…read moreproperly cleaned, the bathroom must have been missed during the clean up, there was stuff on the toilet seat. We went down stairs and the front desk switched us to a new room, no fuss. We went up to the rooftop bar, great views and great drinks. The food however was a different story. Everyone in my group had issues with the food we sent back some of the food, but it wasn't any better when it returned to the table. Needless to say we did not eat here again. If you stay here visit the bar for the views but avoid the food. Overpriced and very low quality. Lastly, the hotel lobby has no restroom!!! Almost everyday while waiting for our friends in the lobby we had to make the trip up to our room in the 5th floor to use the bathroom. The was such an inconvenience. The hotel is centrally located and there are many restaurants and places to see within walking distance. I personally will not stay here again.

Prices lower than Holiday Inn? Believe it or not, it's…read morecheaper than HIE! But I'm not going to lie, since I was on the top floor, I was able to see some of the other floors in bad shape, at least in the hallways, and nobody working on them to fix them. Located near the expo area, it's next to some restaurant chains, coffee shops and university, but at night time this area gets very "interesting" to say the least... hint: I would not recommend bringing your family here, maybe adults only is better (if you know what I mean). And when we left early in the morning to go to the airport, more "interesting" people in the oldest job in the world can be seen leaving the premises too, so again, avoid bringing your kids here if you don't want to explain what's happening here. The bed was very firm, so I didn't get much sleep. But I had a great view from my room, with large windows facing two different directions because of the corner room. I didn't touch the coffee machine because it look a little bit dusty :( I never asked but they have this President Club lounge, does anyone know who can or cannot go in there? Does it require any specific IHG level?

Hotel was more than adequate! But the front desk over charged us and were very difficult in…read morecorrecting their mistake. I would advise future guests to be diligent in looking at what they charge you.

I am writing to share my experiance regarding my recent stay in Hotel Riu Guadalajara this April…read more While I have previousely considered this Hotel one of the best in the city, I was disappointed by several aspects of my experiences. Specifically, my room rate included mini-bar service, yet was never refilled during my stay. Addotionally, I was disappointted to find that the Mujeres Latina marichi group---one of the Hotel's primary entertainment highlights-- has been replaced by a lower-level performance mariachi. While the stuff members remain very professional and kind I belive these service and management decisions have negatively impacted the overall guest experience. Sincerely, Guiilermo Flores

What an amazing experience this was. Nothing like I have ever experienced, most definitely…read morerecommend. The views are breathtaking and the glass floor platform is so scary but after a few drinks You forget all about the fact that You are on a glass platform 42 stories high, until You look down The service was over the top amazing and the drinks were great

We stayed at a Hotel Morales for a total of 5 nights. In total, our group rented, approximately…read moresix rooms with varying lengths of stay as we were celebrating a birthday. Booking directly with the hotel was very easy, and we were able to check in early upon arrival. The hotel is approximately 30 minutes from the airport; the hotel can arrange transportation to and from the airport for 320 pesos, which turns to be about $15 US in 2023. There were no issues w/ the transport arranged through the hotel; they were very flexible with our delayed arrival. There is also Uber in Mexico, which we took from the hotel to various restaurants without issue. This hotel is also walkable to many historic sites, open markets, and small businesses. Our stay at the hotel was pleasant as our room was as pictured and described online. The colonial design was beautiful and exactly the type of boutique, small hotel feel we were looking for during our trip. The cleanliness was satisfactory, and the amenities were as stated online. As other reviewers have noted, the hotel does have some plumbing issues; however, that is common for most Mexican states as the plumbing is old. We learned to allow time between flushing and the one time we had an issue with plumbing, the hotel staff addressed it promptly. It's important to note that this is the historical/colonial downtown area, which was built over hundreds of years ago, and likely still has the same plumbing so be flexible when traveling! There is 24 hour armed security at the front; entrance as there are at many establishments throughout Mexico. At no point in our stay did we feel unsafe. There is a pool on the top floor, which offered a nice rest from the heat of the city and a place to unwind with friends. We will concur with a prior reviewer that the pool does have loose tiles so use with caution, as you would, with any area that has a potential for a hazard. Overall, the food and beverages at the hotel were great and reasonably reasonably priced. The hotel provides bottled water at the front desk for guest. We appreciate the fair price, the accessibility, and hospitality. We will be back to continue our exploration of Guadalajara!

We recently stayed at the hotel Morales. I'm sooo happy with…read moreour choice. I wanted to stay somewhere authentic. This was an absolutely beautiful hotel and prime location. I would stay here again if we revisit GDL. Room was a bit small but we were hardly in the room just a place to rest our heads. AC was working and good.

The breakfast and room service was very tasty. All of the food was delivered very warm…read more The beds and pillows were comfy. The rooms were clean but could have been cleaner still. The hallways were loud and dirty. Overall it was a good deal.

Una experiencia decepcionante desde el inicio. Tenía una…read morereserva confirmada con dos camas, pero nos asignaron una habitación con una sola, sin ninguna solución real por parte del personal. Además, las llaves no funcionaban y estuvimos más de dos horas sin poder entrar a la habitación. La atención en recepción fue poco profesional y sin capacidad para resolver problemas. Definitivamente no lo recomiendo ni volvería.

Beware! This place is now a nightmare!! The former owner Patricia sold some months ago, unbeknownst…read moreto me. The formerly elegant residence filled with beautiful antiques is now torn up and being remodeled. Rooms were dirty, bed sheets not cleaned, tattered towels & used soap left for our use. No shower curtain so bathroom floors flooded. The pictures you see online are of the old place. However the staff were wonderful and I know felt bad. No amount of tequila can prepare you for your arrival here. The new owner has no business renting rooms out while he creates chaos. We live an hour away and this was our 'go to place when we came to GDL. Adios!!!

Very happy with my stay here! Everything was clean, staff was friendly. Location was great,…read moreparking was available and a small breakfast consisting of yogurt, fruits, juice and cereal was available in the morning. Friday and Saturday evening their was a lot happening on the Main Street. There were street vendors and many people out walking around. Lots of restaurants to choose from and Starbucks was a three to four minute walk away. The only down side was the noise coming from the club. But I was tired from my long day I fell asleep quickly! The bed was very comfortable! If you plan to go to the downtown area I highly recommend taking a taxi there from this place. It is about 5 to 10 minutes away and is about $50 pesos.

We really enjoyed our stay at the Hyatt. The staff was friendly, the rooms were immaculate and very…read morecomfortable, everything you would expect from a Hyatt. The breakfast and lounge area was superb, I highly recommend taking advantage of their breakfast buffet. The hotel is situated in a really nice part of town where there are a Lot of shops and restaurants and it feels very safe.

Amazing care of their guests. Helpful, friendly, and most of all very professional. We were there…read morefor our daughter's wedding, over the new year's weekend. My mom 95 year old had fallen and needed medical attention. The hotel staff were like extend family. They called daily to check up on mom and even came to the hospital to see how she was doing! This was our second stay with them and honestly I would never consider staying elsewhere when in Guadalajara!