JJ the maintance guy- amazing, always helped me out and looked out for me. 5 stars for him…read more Jaime- no shame, will put you down. There are more ways to be tactful, professional and productive than treating people how she does. 0/5 stars. There are several open units for a reason. When Florence worked here, it was great. She treated people with grace, dignity and understanding even if she couldn't approve you or approve you. Someone else took over after that who was okay but constantly stressed it seemed and then Jaime came around. She's of no assistance, doesn't care - does the basics and must go home. No compassion for people at all. If you have a situation with a neighbor or animals pooping in your yard- no response. When prior office staff was there I would get acknowledgment of thank you letting me know or something or anything!! IF she gives you a response- don't expect a nice one. When I emailed prior landlords I would get it addressed instantly. When I was late on rent- I would say something and give a date of payment! Never evicted!! I communicated but just know that doesn't mean anything for them. I would over hear the endless complaints about how many apartments did not communicate with the office and I would question why but I get it. It's Jaime. It's her. I thought communication was appreciated to find out it's not so damned if you do or damned if you don't with them. I loved my apartment, I loved how close it was to everything, I loved maintance and how helpful they were, I felt safe with my kids. But all that takes a downfall when a staff member supersedes personal interactions with no compassions. I absolutely loved being in the area. B Just don't go here. Landlords are an important part of a renting experience.

Change the people in you front office. They are rude and disrespectful. Then the other guy has to…read moreput on a glove every time he sees someone. You could be handing him a your rent check and he puts on the glove...

My husband and I lived at the ridge for over three years. When we first came to La Mesa, we were…read morelooking for a gated apartment complex that was affordable, and this was by far the best option. Mike was easy to work with when getting our lease signed. What made the ridge absolutely like home and desirable was definitely the maintenance man, Trace. He definitely puts love into the work he does to provide a community. He consistently keeps the apartments clean and on top of all requests and repairs needed. We did not experience any major issues in the apartment. Very quiet and small unlike normal complexes which made it nice. Shaded parking and the large plants up front and the hill in the back provided privacy. We lived in both upstairs and downstairs apartments. I would not recommend this for anybody who is handicap or unable to go upstairs because they are steep. Laundry is not 24/7 and only has 4 machines which got taken up often. Otherwise we loved living here and would definitely recommend the ridge. They have been progressively making upgrades as well.

I love our complex! we've lived here for 3 years and the units are up to date and beautiful inside…read moreand out. We live in a one bedroom and the space is perfect! The amount of stairs keep me in shape too :D Any maintenance requests I submit are addressed same day or the next and they constantly keep units up to date. When I requested some trees to be trimmed for my car parked underneath, they heard me out and had a landscaper there within a couple weeks! I've had absolutely no issues or qualms living here and will continue so long as possible. Reason for 4 stars is the stairs make it difficult to bring in groceries, but builds muscles nonetheless

I didnt have much issues with the property other than my water pipe in the shower coming out brown…read morefor the first few seconds. Management said thats normal and it will go away. After a year living there it never went away. I stayed in apartment 8 facing the freeway, at night the walkway lights never worked so you could not see our building which made it feel unsafe especially in the evening for my wife walking alone. Its easy for anyone to hide in the bush and mug her. Once in the early morning I heard people rummaging into the apartments below me and then hurried off into a car. I reported it to management suggesting fixing the lights, they said they would and never did. My biggest gripe is how the management handles your move out. Dont expect to get your deposit, and in fact expect to pay on top of it. I took care of the apartment very well. Never wore shoes in the house, and had very little guests over in my year there. It was just me, my wife, and newborn son. Before moving out We cleaned the property thoroughly, vacuumed, and steamed the floor. We never mounted anything, or even touched the walls. First we agreed on a date and time for my final move out (afternoon slot) and an hour before it the property manager conveniently emails to cancel instead of calling. I show up, shes present and says they did the walk through in the morning without giving me a notice. I get my final statement, and they charged me for paint ($90.00), carpet repair, and cleaning. On top of my deposit that they took I had to pay extra. Again, we were clean and simple residents. What they charged me would be for anything outside normal wear and tear, but even at that there was nothing damaged, or needing to be replaced that we caused. They sent pictures of the wall with a little paint scuff smaller than a penny, and charged $90 to repair that. So it looks like they do this to every resident moving out, but dont actually do the work, because if they did especially the paint then I wouldnt have to pay anything because we didnt damage any walls. They basically pass all the fees that come with preparing for the next resident onto previous residents which isnt right especially if you didnt do anything to damage the property. I hope this helps anyone considering moving here. This is the first time Ive dealt with property managers like this. Your deposit should come back to you if you've respected the property.

This apartment complex is simply an old motel…read more Lived here for about two years and the whole time I had issues getting maintenance to service my toilet, dryer, & door handles. I believe ownership & management are only interested in lining their own pockets to take days off at Petco Park. At one point, the barbecue grill actually had mold in it. The only thing you can really count on is The Cove La Mesa increasing the rent 10% annually. One bedrooms are about $2600 and two bedrooms go for about $3000 minimum. I would not recommend this apartment complex to anybody who's trying to save money in San Diego.

I finally drove by the complex. I didn't even realize this was over here, and I'm literally two…read moreblocks away. They are postponing rentals for an indeterminate amount of time, I didn't feel like I got true or honest information about that. Josie kept referring to her boss, "the lawyer," as the reason they were not accepting move ins. I want to say I have spoken to her a few times over a month or so of apartment searching. Here's my takeaway: if they are always going to drop the "boss is a lawyer" bit, how awful is this place going to be to live? It seems ominous already and I don't even live there. I could lawyer up too (I have needed to before). But why would you want to put that energy out there. If a "lawyer" is taking actual months to draw up such an advantageous lease for them, where will that leave us? Up shit creek, that's where. I literally never have seen an apartment put move ins on hold to write up a more self serving lease. Josie seemed nice, but I felt put off ultimately by the constant "my boss is a lawyer," name dropping. I was told, no bankruptcies, period. Everyone says that. I had a hard time physically and lost a business. Hence, the bankruptcy, several years ago. My credit is solid now, really good. Most NORMAL people can figure that out. Then Josie says, "for 7 years or more." They clearly do not have a clue on what they are doing. After 7 years, you actually can file ANOTHER bankruptcy. Not that I'm planning on it, but that's what the 7 years mark is. I was really shocked that she didn't know the basics of that. My credit is good enough to obtain a mortgage at this point (I have spoken to a lender), but not rent at the Mellmanor. Maybe it's a nice place, I will never know. Good luck to you, fellow apartment hunters.

We moved in almost a year ago and have been happy. Josie is GREAT! She told me the other day "I am…read morethe manager, but I am your neighbor first". The rent is priced fair for the area. Maintenance requests are answered timely. I would recommend it!

Very Nice Aparment Living ! Quiet and Peaceful, and all the staff are very helpful!…read moreNalee Staton is a very good manager anything i needed, she took care of right away! I plan to continue living in this complex for many years!

This place is the best place you never visit the apartment is very clean even better then the…read morepicture. I really like it very nice and beautiful place to call home the inside looks gorgeous a lot of cabinets , and closets so beautiful just go and see it by yourself so beautiful and Nalee is very nice and kind manager give you all the details and good communication. Casa De Helix apartments you have 5 stars because your apartment is nice and clean you did good job and the very good size there are big and the bedroom room too

A very welcoming and very friendly community. Maintenance…read moreand management are very accommodating and responsive.

I am writing this review because I have had a very special experience this is a happy resident of…read moreShasta Lane apartments. First of all they were built sometime back so even though these pricey pricey condo type apartments for even more money than here which isn't too bad here Shasta Lane apartments have living rooms that are large and spacious connected to a dining room and a kitchen then there's a hallway and then a bathroom on one side the bedroom on one side and wow walk inclosets! I say this because this feels like a home it is not compacted at all I believe it was built in the seventies but it might have even been the 50s and they just read you the parking lot as well as the roofs so everything is wonderful and they are remodeled in different ways at different times so everybody has some special kind of thing about their apartment that makes it special to them we talk amongst each other and it's a friendly place. But more than that it's been the people that work here that make it real community for me. When I left to go to a funeral in Denver where I am from, the resident relations manager who is in my building and we keep a quiet building said Shasta Lane is a family we will welcome you back. That touched me because I haven't made a lot of friends yet in california! I also want to mention somebody else, somebody very special at fixing anything you can think of someone that any business would want if they didn't need a lot of trouble and other experts and just wanted one man that could do it all and sometime with an assistant his name is Brandon Fronhoefer, the senior service manager. I never have to worry about things costing here even though renters insurance is required because the place really doesn't need a lot of repair in all of these apartments are sturdily built and not only that, the senior business manager Lorraine Seward seems to really have work with some people that took advantage of the covid no pay rent because they did not read the law and suddenly were left with oh my goodness I have to pay it all at once all back. They did not read the statute, and that is unfortunate. For some time the rain worked with these people, I noticed that people were allowed to stay for some time past the time they could repay it so that seems to have come to an end it is understandable and that is why the rent has gone up all over town. I have bad credit but I always pay my rent first. I also want to say that the staff has been especially patient with me because I have a mental illness combined with a head injury, I appear normal speak normal and do a lot of things just like everyone else, but the staff is aware of my condition and they are so sensitive it it is unbelievable! I highly recommend moving here is a wonderful place don't worry about the price I couldn't find anything cheaper in Chu la Vista you'll do well here you'll enjoy it it even has a hot tub and heated floors in my bedroom and living room amazing amazing view out of the patio facing west and a palm tree for my Colorado fun time I love San Diego and this has been a wonderful experience thank you Shasta Lane apartments. Thank you to everyone that works here, and thank you Kantis Tindall for being the friendly neighbor that you are. All of the property folks live right with us as neighbors fun people enjoyable and often busy but cool to conversate with.

I live here. Been here since it was built in 2008. It used…read moreto be fabulous under previous owners. It's not that way now. No environmental considerations, much higher rent, and lots of apartment floods as building ages. Management doesn't allow "auto pay" for your portion of subsidized rent if on a housing program of any kind . You must pay $10 for a cashiers check or get check sent from your bank. High fine for one day late rent .... No exceptions. Lots of elevator breakdowns, and garage door breakdowns, leasing staff does not stay working here long, so just when u think u have a great relationship/communication w office, it's gone. Most times the office is in chaos and you get wrong information on what you ask about. Very frustrating for the residents Security is not great... years ago was wonderful, The trolley brings problematic people into this vicinity. Not really safe to walk your dog at night. I sure miss our former management company. They were considerate and always fair. This is now called The District and is nothing like the wonderful place it was as Pravada.

Fiberglass Fiasco: Health and Finances Lost (Link to video…read morein my second picture) A few months ago, I was eager to move into Alterra. It's convenient location and modern architecture seemed to outweigh its expenses. When I moved in, the staff was friendly, but I soon became aware of its lack of interpersonal charm. Despite most of the staff providing only a semblance of benevolence, one staff member, Harmony, was kind, helpful, and personable. So I overlooked warning signs, such as continued maintenance problems with my apartment from day one. My major issues began late July when I began to experience skin irritation and formication, to which I naturally assumed to be an insect infestation. I promptly notified staff of the problem and requested an inspection. That's when the struggle began. It took me three weeks of nagging to get an actual inspection. During this time period, I was lied to. I continued to experience health problems in my apartment, which drove me to hotels that I had to pay for myself. No results were found from the inspection, so management acted as if that was the end of it. I continued to experience skin and now respiration problems, which pushed me to medical centers. I had to investigate the problem myself while staying in hotels. That was costly, and by the time I had narrowed down the problem, I was out of money. I now presume the problem to be airborne fiberglass or building material from the renovated unit next door. It was much too late though. I opted out of my lease. I am a veteran, and I have lost all my money trying to fix this problem. The problem is not with maintenance. I understand that things go wrong. The problem is with the dubious, cavalier attitude that I was treated with. I haven't received any reimbursement for my hotels or medical, and I had to pay rent for the two months that this fiasco ensued. I haven't even received an apology for messing up my home and finances. I write this, not to bash anyone, but to make others aware of the problems with communication and customer relations that I faced. For almost two grand a month, I deserve better. You deserve better. Management should have been working with me to investigate what was making me sick, not doubting my every word. Maybe someone from corporate will see this, and I can get some kind of reimbursement, so I can find a place to live. If not, maybe you will read this and avoid moving into my tainted unit. Who knows though? Maybe they will fix it. My recommendation is don't even waste your time if you are looking for a place with people who care past their 9-5. You're only a dollar figure and a paycheck to them. I expect much more than that, and so should you.

My wife and I lived here for nearly 10 years before deciding to leave for another place that was a…read morebetter fit for our growing family. In the 10 years we lived here we loved it and can't say enough good things about property management, groundskeeping, and nice amenities. Sad to go but hope the next person who rents our old place gets as many years of enjoyment out of it as we did.

Quiet The grounds are kept clean. Work requests are completed quickly. It's quiet during the…read moreday there is construction across the street but it has nothing to do with the complex