Let me start out by saying that I'm ex-military and I moved a lot and seen more than my fair share of doctors. Dr. Jordan Loftis is incredibly knowledgeable and instantly put me at ease. While I'm very impressed with my doctor, the exceptional thing about this practice is the staff. They're polite, friendly, and they follow-up. They also went to the mat with my insurance company (who is the worst vortex of transferred calls in the history of man kind) to get a prescription I needed covered. Yes good doctors may have wait times, but I almost always get an appointment the same day and I've never experienced any excessive wait times. Bottom line, these folks are awesome. read more

1. Over-commercialization of healthcare: It was very off-putting to have conversations with the physicians about what they can talk about without an additional co-pay. E.g., you're here for your annual physical - you need to pay another co-pay if you want me to renew your prescription. Oh, you want me to refer or order further testing (i.e., cardiologist), that will be another co-pay. I felt like I was weighing assessor options at a car dealership. 2. Blood testing - they send you back to the lobby FOR YOU to sign-up to have blood drawn. FOURTY FIVE MINUTES later, I just gave up and left. 3. I specifically asked to NOT be referred to anyone or any provider affiliated with Mercy Hospital in Durango, CO and what did they do? - you guess it, referred me to a provider affiliated with Mercy's parent company - spirit health - ughhhh. I refused #1 and didn't get my meds...probably better off anyway. Why should I let them greedily pad their margins by double-dipping - I am already seeing a PA (never a Dr). I was thinking - if I have to make a co-pay, I am entitled to another visit and another conversation with the provider. I refused to be their chump. Well they hit me with co-pay for ordering tests anyway and referral to other physicians. I don't blame the PA, I've been seeing for the last year or so - she's perfectly fine for a medical professional and very personable but unfortunately she's put in a position to be concerned with revenue and earnings vs. 100% focus on the patient. read more

Old lady doctors with little insight into modern medicine. If they don't like someone they lie and kick them out. Seems to be a serious problem with this office. read more

I am sharing this experience so other patients are aware of a serious issue with insurance verification and billing. When I first visited in February, I specifically asked the front desk to confirm whether my BCBS insurance was accepted. They checked and assured me that it was. Based on that assurance, I proceeded with care. BCBS later denied the claim and directed me to an internal medicine group located just a few miles away. When I contacted the office, I was initially told that my co-pay was sufficient and that no additional payment would be required. In March, that position was reversed, and I was billed approximately $780 for two visits. I am now paying this balance in installments. I have since transferred my care to the internal medicine physicians recommended by BCBS. While BCBS can be inconsistent, patients should not bear the financial consequences of incorrect information provided by a medical office. Verifying insurance is a basic and critical responsibility. In this case, it was handled incorrectly--twice. I would strongly advise other patients to independently confirm their coverage with their insurance provider before receiving care here. The practice should take immediate steps to improve staff training and insurance verification procedures to prevent this from happening to others. read more

Seen two different drs at this location. The drs themselves are professional and good. Front desk however is less than satisfactory. There's 3-6 people at the front desk but when you call their office it usually takes 2-5 calls to get in touch to schedule. read more

I am old and beginning to lose things and forget a lot, so when I felt I'd lost my purse when I went to Horse Gulch to find my new doc--I didn't. Two the of the docs I was looking for had moved to LPFM and my purse was in my car (I finally found it!). The front desk was very understanding, the doc I wanted for my new primary care was no longer taking Medicare pts, the new doc (DR.Brown)I was given as the first I could get an appt. with, He was very businesslike and nice; helped me get a DNR started--but I am going to wait a little longer & check out Dr. P., as he actually sounded like a better fit for me personally. I also saw their new(ish) NP for mental health care, whom I loved. All in all I was treated well, especially by the latter NP. I look forward to meeting Dr.P--hope i love him. I'll let you know. I've seen all of the negative reviews above, but this wasn't my experience. Dr P. has gotten 2 great reviews, so I'm hopeful. Maybe LPFM HAS cleaned up their act! (They also accepted my supplemental (Aetna) insurance to Medicare!) I. I. read more

Always take time to listen, getting appointments are usually easy. Friendly staff. Knowledgeable about the care needed.

This was an easy experience! Dr Possner and staff ensured all of our questions were answered and primary care concerns addressed.

Dr Possner is truly amazing, he cares about each and every one of his patients. He takes care of multiple members of my family and they all have nothing but good things to say about him. I had the privilege of working with him for a little over a year. He puts his heart and soul into his job. Hard to find a doctor as good as him. You'd be lucky to have him take care of you. There are also so many other great providers at La Plata Family Medicine. You can't go wrong with any of the doctors there. They are all amazing. read more

This office cares very little about their patients, they make AXIS health System look fantastic. They will cancel appointments on you and not contact you to reschedule them, nor answer when you reach out to them. The office makes you use a portal, AthenaPatient, but, they won't respond to messages half of the time and messages often aren't even available as an option. Extremely frustrating if you're trying to get legitimate care. Dr. Posner himself is excellent in his care. The surrounding office, staff, and their business practices are abysmal and make for a terrible experience. read more

I went to La Plata Family medicine for 20 years. Over the last 3-4 years they have proven to be disorganized (losing information and labs). Their doctors have been leaving continually and the last time I went in for a visit to refill prescriptions I was seen by a nurse practitioner, Taylor. She told me that she would only fill my prescriptions for 3 months and would not fill them again unless I came in to get a flu shot and a shingles shot. When she did fill my prescriptions she did not fill 1 of my cholesterol medications. I had to call them and explain WHY I needed it to also be filled. It is my prerogative whether or not to get certain shots or not. I'm done with this blackmail doctoring! I am in search of a new family primary care doctor. read more

You can't be picky here in the medical "desert" of SW Colorado but you'd be better off investing in a tank of gas and driving to Farmington for medical care than to depend on this practice. I scheduled a wellness exam and after about 15 minutes with the doctor, I left with no blood tests, no medical history discussed, no physical exam. The doctor has my weight and height and vitals that's about it. The doctor said up front that she likes to see if there are any pending issues and if yes, address them and schedule a follow up exam. She wrote an order for a scan and that took 5 minutes. So rather than have my appointment covered by insurance, I had to pay out of pocket. I understand that people might take advantage of a doctor and his/her time, and medical practices need to remain solvent, but I found this business to be deceptive in its practices and won't be going back. read more

This practice kicked me out as a single mom with no money on Medicaid and told me I was a criminal when they abruptly stopped taking Medicaid and my parents were kind enough to help me pay to stay with the practice I had been with for years by giving me money to pay for my doctor out of THEIR pocket. I literally had no money of my own and two children. I left the office in tears and never went back, obviously. Just abhorrent behavior. They don't care about their patients. Go anywhere but here. read more

This facility is a complete joke! Every doctor there hates their job and they clearly do not want to be there. There's one doc that Declined a prescription that can not be stoped abruptly and was unable to be reached for days! He then continued to blame the pharmacy, claimed the prescription bottle said things it did not, he was just full of excuses. If you care about your health and your families health do not visit this facility! I'm a vet so I've seen a lot of terrible physicians but these guys take the cake! read more

They reject pretty much every type of health insurance. Be prepared to pay for everything yourself because they most likely won't accept your insurance read more

I won't be going back. I had a workers comp issue that needed treatment and I met with Dr. Loftus. Nice man, and seemed competent. While I was in there, I mentioned a situation I was also having with my thumb. I expressed I knew he couldn't treat that problem while I was there for a workers comp claim, but I just wanted to see if I should make another appointment, or see if he had any other suggestions. The doctor said I was correct, he couldn't treat it during that visit, but it was clear I had "trigger finger" and instructed me to make an appointment on the way out, which I did. When I returned later, and met with Dr. Loftus, he simply said "yup, that's trigger finger, we don't treat that here, so you'll need to go to Animas surgical Hospital." Less than a minute there, and I think the bill was around $130 for that referral. What a messed up thing to do. He could've just told me that when I was there the first time and not charged me over $100 to simpllgive me a referral. I'll take my medicine from Mercy Medical from now on. I'm super disappointed in La Plata for milking for another appointment, when one wasn't required. UPDATE: I just changed my 3 star review to one, but only because there's no option for no stars. I had to make payment arrangements because I did t have the entire balance available. I agreed to pay $50 / month on the 10th if every month. I made my first payment last month. LPFM just called me to tell me they were sending me to collections today if I didn't pay the balance in full by days end!! I said what about the paperwork I have agreeing to pay $50 / month? She had no answer and told me she would make a note in my file. These guys man.... read more

Really? These people think of themselves as Doctors, but they are really just in business to get your money. Very poor diagnosis, follow-up, and a complete lack of patient-centered care. I was abruptly taken off two drugs that cannot be discontinued without tapering. When I complained that I was suffering from some long-term effects from this abrupt halt, they called me and terminated me as a patient (!) claiming that I had violated some trumped-up rule-which was never true! Honestly, I've never been treated worse than by La Plata Family Medicine. More like a med-mill designed solely to do as little as possible and then hand you a huge bill. read more

This office should not be allowed to be in practice until they clean up their act. There are a variety of things that happened that no woman should have to go thru when discovering she has breast cancer ... I ended up leaving the office the early afternoon after I found my golf ball size lump b/c they would not get me in for an appt that would get me to Breast Care Center prior to weekend - we are Durango... small town... someone could have taken 15 minutes with me... and that was after being mocked twice by one of the office staff... no one should be made to feel ridiculous when they are terrified because they are discovering they have breast cancer... furthermore... there were a variety of other things that happened that showed how incompetent the front office staff is... and how the back end office can't be bothered ... too long to post here. I was never going to mention any of this ... but after getting a call from them for first time since December (three months later) to see how I'm doing because I had been to the ER (which was nearly two weeks earlier)... well it put me over the edge ... I expressed everything that happened to me to them... AGAIN... and got the same bizarre response which actually included ... well maybe this was all to happen for a reason so that you would end up in Denver... yup... that was said to me. I will never step inside those doors again. read more

The care received is as expected. The handling of phone calls isnt. I keep getting transferred and disconnected. The on-hold music is enough to make you scream. You know this place makes huge money, it's time to hire people to man the phones and more nurses on staff to handle the incoming calls because you will be transferred to the nurses station and there will be nobody to answer the call. read more

My wife and I both went to LPFM today and saw Dr Davenport. We could not have been more pleased with the care and the time Dr Davenport spent to understand our ailments. His diagnosis and treatment plan seemed reasonable and we left feeling very reassured. We felt like we were in great hands with Dr Davenport. read more

I moved to Durango area from Scottsdale in 2016. I feel lucky to be cared for by the doctors in LPFM. I have seen 3 doctors in the practice, Harrison, Morford and Loftis. All 3 have given me all the time I need for eval and for my Q& A needs. They are very knowledgable and thorough. They have referred me to specialists when I asked, but I still keep coming back because I trust this practice to know the most about me and to notice if something is not right. read more

This is the worst medical office I've ever been to. not only did they bill me for an appointment I canceled well in advance and communicated with them about it, they sent the bill to collections. the doctors have never been the same in the 16 years I've been seeing them, turn over is ridiculous. The doctors over prescribe and don't care about actually helping their patients. I've been misdiagnosed and mistreated. I'm insanely surprised they have any sort of positive reputation in this small town. Take better care of your patients. CARE. Isn't it what your job is?? Better be careful with future patients, they'll get themselves in trouble going the route they're going. I know they don't care about losing a few patients because it is such a small town, but they should. read more

Heard from a friend this was a very good but large (busy) practice. What is so unusual and quite incredible is there are somewhere around 8 doctors here and only one midlevel. I was able to get in to see an MD the following day and turned out to be one of the best docs I've seen in years. They work efficiently but never ignore any health concerns and are more attentive than other medical practices. On a side note, I have heard that practices in Durango are VERY intolerant of drug-seeking patients. My theory is there just aren't enough doctors in this town to handle the unnecessary office visits for drug-seeking patients to get their 'fix'. Personally I think that's a good thing but that does mean those with legitimate needs may feel frustrated with treatment. That's the price we pay to have a community overall much better off with no outlet for drug-seekers to go to. read more

I was saddened to see that Dr Quayle is now associated with this group. Years ago I had similar experiences to what other reviewers report here. When I switched to Medicare they started over billing me and terminated me as patient when I called to resolve the issues. Numerous calls and letters to the doctor and owners of this group were never returned. They only see $ signs. read more

Very disappointed with the NP I saw. I'll keep going to my Dr & NP near Denver whom I've been going to for almost a decade.

My 11year old son saw Dr. Davenport and he was awesome with him! So great at explaining everything and answering any question we had!!!

I have been going to La Platta Family Medicine for several years. I have always see Dr. Duvall. In my opinion Dr. Duvall is awesome. I called early ''tis morning for an appointment and I was seen 40 minutes after calling. I have found LPFM friendly, helpful and conscience. In my opinion Dr. Duvall is very sharp and knowledgeable. I will continue to see Dr. Duvall with any medical issuesI have along with annual exams. read more

This place is a joke. Was seen for a couple months for health issues, they misdiagnosed me, and I never got any answers. Fast forward to today, during a global pandemic, I wake up with swollen and pus filled tonsils, and a fever. I have a history of chronic strep throat so called to get a rapid strep test done before going to be Covid tested. Apparently, I had a small bill from them go to collections, mind you I never got a phone call or statement about the past due balance, and they refuse to schedule me until I call Durango Collections and pay the amount in full. When I asked to speak to the practice manager, the office manager said no and then transferred me back to her OWN voicemail. We are in a pandemic and I have been unemployed since March and they won't even work with me to be seen. I even offered to pay half the amount due and she said "no." How sad. read more

I have always felt cared for by the staff and specially Dr. Morford. Very clean and the staff that I have meet and took care of me an my family in our 4 years of visit has always been friendly and respectful. Thank you for all the hard work you guys do! read more

I waited 45 minutes to meet my new doctor when a med student walked in to begin the exam. My new doctor came in and seemed great. I'm looking forward to working with her. Front office staff wasn't very friendly and I never received an apology or a heads up that the my doctor would be running 45 minutes late. That's unprofessional and disrespectful of a patients time. read more

I have been using LaPlata Family Medicine for over 3 years and always have a positive experience. Dr. Duvall and his staff are excellent. Biggest bonus: my appointments always begin ON TIME and I never wait long to see Dr.Duvall after getting checked in with the nurses. read more

After treating a patient for years, the "office staff" could not be bothered to assist or follow-up or get in touch with the MD when she passed. Her family had to wait more than THREE WEEKS for a simple phone call to speak with the MD and get things resolved. They were exceptionally rude to inquiries and failed to take any action that would have helped a grieving family. If this is how they handle a dire situation, I would not trust them to handle anything else. read more

I have used one of the doctors at LPFM and love her, and friends have really been impressed. I will say that the office can get a bit behind - doctors take the time needed by their patients, so can get backed up a bit on schedules. But that's the price you pay for an attentive physician. read more

I have been seeing Dr. Lyons for several years, he is a wonderful, skilled Dr who treats my entire family.

I can't speak highly enough about Dr. Lauren Loftis. She is a little more medically conservative than I am but over the last several years I've come to see her advice often makes a whole lot of sense. Not to mention, she fought very hard to get me a very expensive life-saving drug. She fights hard for her patients and she does really care. I find the office to be very organized and well staffed. I'm very happy with the care I've received there. read more

Couldn't be a worse family practice on the planet. I ignored the online comments and paid the price. You will be nothing but sorry. As toxic as a business can get. Find anybody and I mean ANYBODY to provide your healthcare other than those involved in this horrendous practice. read more

Staff and the physician were friendly and seemed thorough although their interpretation of my specialized lab results was very different than my specialist's. But then that is why he is a specialist. For general care, they seemed excellent: prompt, thorough, professional, friendly, organized. I will continue to see them for my general care. read more

I was ill with the winter crud 1 month ago, was able to get call and get in that morning with a doctor (not a PA or nurse!) clinic run very professionally, friendly staff, appt was on time & did not have to wait. Very grateful they could see me on super short notice! read more

I have been going to this office for over 15 years and have seen many of Doctors come & go. For the most part their Doctors are pretty good but do not provide the follow up and care that they once did which is disappointing for such a long term patient. The office staff has gone down hill severely in the last year and getting a follow up call from them is next to impossible, Was recently told a school form for my Daughter that I had dropped off for a Doctors signature was ready for picked up ( I had to call as they did not call me back after a week) only to find it was NOT when I went in to pick it up and had to wait 15 minutes while front desk scrambled to find the form I had left as no one had a clue what/where it was! Was told it would be ready in the next day or two, got a follow up call the following week to say the Doctor would not sign without another office visit, she had been there at bi weekly for the last six months. This would not have been so bad had they not waited over two weeks to tell me this. Very frustrating waste of time.At this point we will go else where for the appointment needed for school. May as well give someone else the opportunity to give us better service. read more

You guys are crazy. Dr. Piccaro is the best doc in town!