Horrible customer service when people reduse to give their name and GM DECLINES TO TAKE OR RETURN YOUR PHONE CALL!. Bad when we stayed there and do t leave anything behind!! No one returns my phone calls just to confirm the bathing suit was left there! The day we left I thought it may have been left behind, I called but apparently only 1 person can look to see if it was in lost and found. I wanted to turn around before I drove too far if so. We live 3 hrs away. It was pouring down rain on us and we were stuck in traffic on 75, luggage was soaked in back of truck or I would have dug through bags. So next day, Monday, I call back to see if in lost and found. They took a message bc lady was in a meeting. Tuesday no returned phone call so I call again. Same thing, they took a message. Wednesday I called back ..lady was very nice and checked for me...she couldn't understand why no-one else could check for me. Bathing suit was there! However, only one lady could pack it up and ship it out and give me the cost. She was to call me when she got it ready. Saturday...still no phone call..i call back. Rude people, told me lady only works M-F and they would leave her a message. Why didn't she get it done wed, thurs, or Fri already? Sunday someone randomly calls me just to tell me they had the bathing suit...i already knew that. They couldn't help me beyond that, this was only person that would give me their name..Maris..she was nice the 2nd time that day I spoke to her and apologetic she can't help me any further. Asked her to have a manager call me. Monday again, someone(not manager) randomly calls to tell me again, they found the bathing suit but they can't ship, "lady" has to. I again ask for a manager...every time I have asked for a manager, since first phone call...every time I spoke to someone..i asked for a manager..o was Told Every Time there was no manager on duty or once he was out to lunch at 10 a.m., thus was Tuesday when u called. Later Tuesday lady call me to tell me it would cost $13 to ship to me.. that's a bit expensive for a size 2t bathing suit! I said I would wait to speak to a manager, at this point I think it's unfair i have to pay all that since I waited over a week!! Took me 4 days to find out if they even had it! JUST now, at 10.am. on Wednesday I received a call..lady told me the General Manager DECLINED for take my phone call!! DECLINED! I asked for his name, she quickly whispered it..i asked her to repeat bc u couldn't hear it. She then got VERY rude! Said she already told me and if I wouldn't let her help me she would have to hang up...i asked her name, she just kept repeating sentence. I said you can help me by giving me the managers name and she again said same ridiculous comment. Afyer asking about 6 times, SHE HUNG Up On ME!!! This behaviour is unacceptable from many workers her! And especially for ALL managers as not a single one would return my phone call! To top it off, I did a survey via email they sent me and was explaining how no-one would return my call and I was trying to find out if they had my daughters bathing suit . Asst. Gen manager sent me reply email and thanked me for my stay, didn't even mention the bathing suit... he obviously didn't read my survey or just didn't care. His name was, Rajeev Saxena
Assistant General Manager
La Quinta Dublin.
I'm assuming this was same rude jerk tjat Declined my phone call! Worst customer service I've ever received!! read more