My family and I checked in at this hotel on January 31st 2026 around 4:30pm - 5pm. Upon checking in to our room 225. We were already hearing loud noises from upstairs. We later on figured that there was a bunch of kids having a party in the room right above us. I've seen some of them couple times whenever I go down to the lobby to grab my doordash orders. We tried to be understanding and considerate and let them have fun even though we can barely get any sleep. Not to mention that we just had an exhausting flight from Alaska and this is our first visit in St. Louis because of some military business I need to take care of. Around 9:30 o'clock in the evening, noise became worse as it almost seemed like they were purposely jumping and stomping around. Since they are kids and I wasn't sure if there was even any adults watching them. I've decided to come down and talk to the front desk agent to kindly ask if he can check or call that room to tell them to at least turn it down a little bit because they have been causing disturbances for hours --people are trying to sleep. But instead, the front desk clerk rudely told me to go to their room and tell them myself. While I was there, one of the kids came down to get popcorn. The clerk added "there you go, tell him" and laughed. Very unprofessional. I went back to our room and decided to book a different hotel and leave. We had to pack up and leave at 10pm with our toddler. The room cleanliness wasn't already there. Being treated bad was what made our family's whole experience worse. Would rate ZERO stars if I can! read more

I had a reservation that requested a pet friendly room. I have a service animal. The guy at the desk was struggling to find a room. He then asked if I had paperwork for my service animal. Excuse me? He then proceeded to tell me that I had to use the stairs. I asked if I had a cane or wheelchair would I be required to use the stairs. I said I really wasn't trying to be difficult but ADA exists for a reason. He said I was being difficult and basically dismissed me. Sadly, I had already paid for the room for two nights but I'll NEVER stay again. read more

Uncomfortable bed, cold breakfast. I walked out to my truck, when I came back in new front desk guy claps his hands together and hollers across room "you stay here?" The night guy tells him yes I am guest, but then new guy comes and asks my room number. read more

Sheets and comforters were stained with what looked like urine and blood. Staff promptly brought up replacement linen that we changed ourselves. E-Key cards never worked, we had to go to front desk multiple times in same day to get keys fixed. Didn't work again when we checked out requiring we prop room and outside doors open while getting luggage in car. Arm fell off chair in room, loud pounding at 6am, dirty hair dryer. I do not recommend staying here. read more

La Quinta by Wyndham Pontoon Beach - Blood stains? - Hotels Near Me - Pontoon Beach, Illinois

Place is somewhat sketchy The bed was stained no telling from what Maybe I'll move tomorrow Rn I'm cold and tired read more

La Quinta by Wyndham Pontoon Beach - Bed stains - Hotels Near Me - Pontoon Beach, Illinois

They have a roach infestation here. They put me on the second floor, I swear it was like on tv and how ppl say they scattered, soon as I turned the lights on they went everywhere. I'm truly in disbelief, when I started heading back down to get a different room there was one right by the ice machine. If they are getting into the ice machine that's a major health concern. The lady that was at the desk at night was super helpful and very concerned with getting this issue brought up to the owner. read more

La Quinta by Wyndham Pontoon Beach - Roach by the ice machine in the hallway on the second floor - Hotels Near Me - Pontoon Beach, Illinois

Usually La Quinta hotels are a safe bet, but my wife and I had an unfavorable experience at this location. Pros: Great free breakfast, pet friendly. Cons: Noticeably cracked shower floor, mold in bathroom, spiders, stains on comforter, broken chair, bought the executive room and received a standard room, long wait times at front desk, front desk unable to resolve concerns, cleaning staff came in without knocking. read more

La Quinta by Wyndham Pontoon Beach - Hotels Near Me - Pontoon Beach, Illinois

One of the worse La Quinta locations I've stayed at. Furniture was dusty and dirty, and the room was so humid there was condensation on the windows. Smelled like a men's locker room too. Absolutely disgusting place. Got this recommendation via RoadTripper and will absolutely not be taking any of their hotel recommendations in the future. read more

At the bottom of my list of hotels to stay at. Years ago it was a holiday inn, but has since been changed over.Hallways and rooms smelled , ice machine in hallway made terrble sounds as if a toilet was backed up and would not flush. Parking lot was full of trash, beds need new mattresses, carpet was old in rooms.Employees at front desk wete rude. Went into our room and slmost fell because the tile floor had something on it that made it slippery. When i went to front desk to ask about it he wanted to give me a mop to go clean it . I hsd him come into the room and showrd him it was the whole tile floor not just a small spot. He said that the floor was normal. I took him out in the hall that had the same tile and it was fine , no slick spots at all. He insisted that my room floor was normal, i said it was not and walked away. Dont waste your money here go somewhere else. read more

This place is so dirty the only thing clean was the beds the beds were so clean but the elevator was disgusting there was spit and mucus in like 2 spots The phone doesn't work the pull out had stains on it on the FLOOR there was a sticky spot -5 stars read more

It's the worst hotel I have stayed at that I can remember. Staff happened to be extremely nice, but rooms were terrible. The first room I was placed in was definitely not cleaned. It looked like someone cut their hair on the bed and the room staff just made the bed. I was then moved to a king suite, which the tv remote did not work. This led me to look in the furniture drawers for another remote and found a roach. Do not stay! read more

La Quinta by Wyndham Pontoon Beach - Roaches, broken remote, and hair on the sheets. It felt dirty and had to leave immediately. Do not go! - Hotels Near Me - Pontoon Beach, Illinois

I knew I was off to a good start when I was given a room that was still occupied. My bad, bro. Given a new room. I think they just take the existing sheets and remake the bed without washing - hair and other items left on sheets. I suggest getting intoxicated prior to getting a room so you feel less gross sharing a bed with the previous customers (just my $0.02). read more

If I could rate this as a -1 I would. Stay away from this hotel. Very noisy. Towels smell like chemicals, sticky carpet, phone didn't work to call front desk, no hair dryer and it was expensive $150/night. STAY AWAY!!!!!! read more

A very good hotel that accepts dogs and is convenient to highways outside of Saint Louis. The area is okay but near a few restaurants and shops. It was clean and modern with comfortable rooms. Not a super great area but okay if you are passing through. Not meant to be a place tourists stay for a trip to Saint Louis. It met our needs perfectly. The dogs loved it and we were comfortable. read more

La Quinta by Wyndham Pontoon Beach - View from the room. - Hotels Near Me - Pontoon Beach, Illinois

Staff was friendly but ineffective. First room, the ceiling was falling in and there were ants. Second room had no towels, a dying roach in the tub, and we later found a dirty sock under a bed. Also the tv remote didn't work. At breakfast, there were no bagels, no bread, and only 3 bananas for fruit. Asked to speak to manager, she said if have to talk to general manager, but did give us towels to take up with us. Got back to hotel at 3 to give our 3 year old a nap and the room had not been cleaned yet. They showed up at 4 to clean, had to turn them away. Never heard from general manager. read more

Pool looked so dirty and there wasn't even an outdoor one which sucks and the bathroom stank when we got there it kinda smelled like urine.

We checked in, and the person at the front desk was super nice and helpful. However, when we got to our room, the door was dead bolted open, and someone had just been smoking in there. We went back and swapped rooms, only to find a shower filled with hair and a roach in the bedside table. Luckily we got out of there with a refund. Avoid this place! read more

First things first, the staff here is incredibly friendly and accommodating. No issues at all with the people. That said, the building itself is a dump in the dumpiest way possible. Sad thing is it's been recently renovated. The finish work is dreadful. Patchwork after that looks like a second grader did it. Water isn't forced out of the shower heads, it somehow scratches and claws its way up the pipes and falls out as if it's completely given up on life. The water in the toilets is brown (it's all brown but there's enough in the toilet to notice). You'd be better off bringing some rolls of Bounty (the thicker quicker picker upper type) than expecting the "towels" made available to do anything more than move the water around on you. The place smells musty because there's mold everywhere. The pool is so cloudy you can barely see the bottom. If we're being honest this place could stand sitting right dead nuts in the path of a tornado or two. Positive note, they have coin laundry. Bring your own coins though. They don't have any to make change. I've been condemned to this establishment for the next two weeks so I will continue to post updates. Stay tuned, or don't, I really don't care. I'm not one to tell anyone what to do. You're your own person and that's just fine. Update #1: Imagine taking your nice, new blender out to make yourself a refreshing smoothie. You turn it on and add your fruits and veggies. Maybe you add some protein powder or some vodka. How you accessorize is up to you. Then you throw a handful of nuts and bolts in there. That's what my bathroom vent fan sounds like. This place will likely burn to the ground one day... Update #2: The smokers are blocking the east stairwell exit door open with a small rock to regain entry after their flirtatious interactions with cancer. They forget to remove the rock. This activity goes unchecked and the east stairwell is currently a blistering 8 degrees. I have taken a proactive approach and thrown the rock across the highway. There are many more rocks in the area. My efforts may prove to be futile. Update #3: It's day seven of my incarceration. The WiFi has been down for hours. I will survive as I am capable of functioning off the grid. I have though heard a number of loud thuds. I fear the millennial population is shrinking by the second. Update #4: It's still day number seven. The heater unit has decided it wants to one-up the bathroom fan. I'm not sure it's quite there but it's putting up quite a fight. Right now it sounds like a sickly demon child but the fan still has the edge. It's shaping up to be quite the battle. Update #5: Day 12. A department of Illinois government has done something right for the first time in the history of ever. The pool is closed by order of the health department. There is a sign. It is red. read more

The Staff is amazing.. Everyone is extremely helpful and respectful. We stayed here for over two weeks while my husband was working a shutdown at the refinery. Great hot breakfast every morning. Very quiet. One of the nicest dog friendly hotels we have stayed. Thanks guys for making us feel welcome so far from home. read more

Staff greeted us and made us feel welcome upon arrival and had our room ready early for check in. Elevator was out of service which was inconvenient but provided an opportunity for exercise. Indoor pool was clean as was the fitness room. Guest room was clean at first sight but when a quarter rolled under the bed I wish I hadn't gone after it. Lots of food and debris scattered under there! Beds were comfy and AC worked great. Easy drive to downtown St Louis. Breakfast was hot and had a nice variety with eggs, sausage, biscuits and gravy in addition to all the cold items and waffles read more

STAY AWAY!! Very poor customer service and management... While I'm checking in, two employees are discussing how the management team consistently understaffs the hotel and does not provide the proper quantity of equipment/supplies (vacuum cleaners and towels). The employees openly have this discussion in front of me with absolutely no attempts to prevent me from hearing them. After hearing this information, I'm no longer comfortable staying in this hotel and informed the staff that I would not be staying. I spoke with the manager who was very combative and offered no attempts at better service or reduced rate and quickly refused a refund. It was very apparent to me that there was not a big emphasis on serving guests and providing guests with a pleasant experience. I simply drove 5 minutes up the road to the Fairfield Inn & Suites which was a much much better hotel, more professional staff, and very comparable in price. read more

Lipstick on a pig. It's one of the noisiest hotels I have stayed in for a very long time. The walls are paper thin, so every crying baby, barking dog, car alarm, and bar loud hallway conversation can be heard with extreme clarity. We unfortunately were also very close to the front door so all the late arrivals and bad lobby tv could be heard as well. The remodel is really rough. We had rotten baseboard in the bath, overpaint on lots of surfaces, a cracked sink and faucet that sprayed everywhere. There were no poop stations for the dog-friendly hotel. Glad we always pack our own bags. The coffee in the morning was weak and tasteless. One positive - they serve Greek yogurt. read more

By far the worst hotel my husband and I have ever stayed in! Staff is extremely rude, unprofessional, and unknowledgeable. There is hardly ever a manager on staff during the day and never at night. Rooms were OK, but had holes in the walls. There were stains on the bed sheets and shower curtain. Hallways were very hot and often smelled of smoke even though the hotel claims to be smoke free. When we arrived we waited at an empty desk for 10 minutes, they then tried to run our card for the entire amount of the room even though we had paid ahead of time through a booking website and had the receipt to prove it. After 30 more minutes at the desk we were told to come back down in the morning to speak to the general manager, when I asked what time he would be in I was told that he was supposed to be there at 7 but was always an hour late so to come down around 8. The next morning on our way out we went down and waited at an empty desk for probably another 10 minutes. The general manager again tried to run our card for the full amount twice, because we "had not paid." He then decided that he would call the booking website after seeing my receipt and that we should come back later, by the time we got to our car in the parking lot they had issued a large charge on our card and we immediately went back in. He told me this was a hold for incidentals (I know most hotels do this, but the amount was extremely strange and when I had called days before I was told they did not place a hold for incidentals, they only kept the card on file.) We then decided that it might be best if we called the booking website ourself and we sat down in the lobby. After speaking with them they placed me on hold and called the hotel, I could hear the general manager arguing with them about payment on the phone. Eventually we had to leave while I was still on the phone because we had an event to go to. After an hour on the phone, the booking website decided to just refund us our money and we would pay the hotel directly since the hotel was being difficult. When I got off the phone with the booking website I called the hotel back and asked for the general manager. I was told he had left but that I could speak to the front desk manager. The front desk manager told me she was working on reducing the price for our stay since we had to deal with so much frustration. At this time I thought that it had been taken care of, but I was very wrong. Later that day when we got back to the hotel the price for the room had still not been charged so I went to the desk and after waiting 15 minutes a maid finally came by and asked if I had been helped, when I told her no she went outside to retrieve an employee apparently on their smoke break. When he came in he was complaining that someone else was supposed to be watching the desk I was then told that the front desk manager had left but was coming back at 4 and to come back then. I went back down at 4:30 and ended up in the elevator with a woman (who I later found out was the front desk manager,) complaining on the phone about having to be at the hotel on her day off and that they were backed up on rooms so bad that she brought her kids in to clean. When I got to the lobby there were 5 families waiting for rooms, it was an hour and a half after check in time and the woman I was on the elevator with was sending her kids with towels to stock the rooms. When I got to the desk I was told that the front desk manager was too busy to come to the desk and I told them I wasn't leaving until this was resolved. The woman I had been with on the elevator with then came up from the back and told me that the new price was $30 less than what we booked as and that we would be charged at check out on Monday. The next day while we were out, the full booking website price was charged to my card. When we got back to our hotel that evening I asked the person at the front desk about it and she looked at my account and asked if I was sure. I told her yes, that I had bank statements and I could show her. She told me she would need to make a call but that she would probably get in trouble for doing so. She then decided not to make the call and told me to come back down in the morning. My card ended up being shut off because I had so many back and forth charges with the hotel that it appeared to be fraudulent. When we checked out, the general manager asked how our stay was and my husband told him that it was the worst experience with hotel staff that we had ever dealt with and he said, "it is what it is." I was and am still extremely shocked at the lack of professionalism and customer service demonstrated by all the staff we encountered. No one was in any type of uniform so it was hard to tell who actually worked for the hotel. Wait times at the desk were outrageous. Each time we were in the lobby there were other guests experiencing the same issue as us. This place should be shut down. read more

Didn't see much of the staff, hotel looked decent but don't walk on the carpet without slippers very dirty, although the rest is tile that was also dirty, hotel seems to be in need of updating , was the worst LaQuinta I've stayed in quite some time, must be the franchiser read more

I am shocked to see so many great reviews of this place on google. Maybe because those bad ones can be deleted by the company if they pay some money? The only reason we give this a 2 star is because the bed was actually comfy. Maybe we just had a very unlucky visit, but here is our review... We arrived in the evening after travelling 11 hours on the road with 3 kids under 3 years. Needless to say, we were ready to just call it a day and go to bed. When we arrived, there were about 6 people smoking right in the entrance, which was not pleasant to walk through with our 3 kids. Luckily, the inside didn't smell like smoke, so we continued on to check-in. The man who checked us in was one of the people who was smoking in the front entrance, which was fine, but I got the vibe he was feeling inconvenienced by our arrival since he had to stop his smoke to help us. Check-in was quick, and we headed to our room. First thing we did was adjust the air and open the blinds. Upon opening the blinds, we were greeted with a huge infestation of ants on the windowsill. It looked like the drywall of the window was falling apart and the ants were feasting on the scraps. My husband went down to report the issue and requested we be moved. The guy at the front desk seemed bothered that we were requesting to move because of the ant infestation. At a quick glance, the rooms look nice, but as you settle in, it's evident that the cleanliness of the rooms is not a priority. While our second room didn't have an ant infestation, it was dusty, there were crumbs all over the ground, a used plastic knife was found on the desk chair, there was a huge stain on the sheets of one of the beds, and the bathtub was dirty enough that we opted not to shower or bathe our kids (since we were just staying the night). As mentioned, the beds were comfy, so that was a plus. In the morning, my husband and kids went to breakfast right as it opened around 6am. There was not much to choose from. They didn't even have milk to put in the cereal they had out. Your options were: plain bagel, cereal with no milk, waffles, yogurt, biscuits and gravy, and sausage. We left by 7am, making our stay less than 12hours. We will not be returning to this location. read more

La Quinta hotels can be really hit or miss. This one was middle of the road, but super helpful front desk staff and the hotel itself was on the newer side and really clean. The pool is good, too. You can't really go wrong here. If you're looking to choose a location between this one and St. Louis/Riverport, go with this, 100%. read more

Omg don't do it, after driving for hours it's 2:30am and we are ready to lay our heads down, I'm going to post pictures of what we checked into. Never mind the red front desk person when we checked out, ATTITUDE, with bad customer service. I don't care if it's 11pm or 2am when you check into your room, inspect it. GROSS, we won't be back. read more

Horrible hotel to stay at. Beds are very uncomfortable. After we left the hotel charged extra charges that weren't what they quoted me. We will never stay at this hotel ever again. I would rate them 0 stars if I could. Don't ever stay at this place. read more

If I could rate this place a 0, I would. They told me that I could bring my dog. I kept him in the cage the entire time, but he did shed. They charged me for damages but there was none. I am so angry. $150 to vacuum the floor. So ridiculous read more

Excellent service! We arrived at 3 am and the night time service desk guy help us book three rooms. We couldn't find any other hotel/motel that had 3 rooms available at that time. The breakfast was good and they have a really nice lady helping us with the breakfast food. Plus we got to pet some doggies cause it's PET FRIENDLY hotel. Very happy with our stay here. read more

The pool is heated which is nice. There's no hot-tub or outdoor area for the pool. Most of the people who work at the front desk are friendly, however one guy made a rude statement. When we arrived our room was dirty so we told the guy at the desk and he said "sorry we hired some Mexicans and they don't have the system down yet." It's funny because he had a heavy accent and wasn't from here originally either so I don't know why he has to point out the fact that the maids were "Mexican". Very rude. Anyways, the pool area is rarely clean. There's lots of dust bunnies and stuff all over the floor, such as cups or towels. The rooms are nice. Each room has a microwave and refrigerator. They are very spacious and have good TV stations and free WiFi. The breakfast is nice, though I wish they would refill food more. It's pretty much first come, first serve. It's a smaller hotel so there's not many guests or restaurants near here. For any shopping you'll probably need to go to Granite City which is about 5 miles. The maids are normally quiet but there's one who likes to play loud music while cleaning which is annoying since it's hard to hear the TV if she's near your room. I would probably not stay here again just because it isn't close to anything and I've stayed at Drury Inn in Collinsville and had a better experience, but I recommend this hotel for anyone that doesn't mind driving 10 min or so to find a good restaurant or stuff to do. read more

After a horrible experience at our hotel the night prior this place was just what we needed. We have a large dog and children and the room still felt comfortable for us all. Cozy beds, clean sheets and towels, bathroom squeaky clean and well maintained carpeted floors, no weird smells. Grassy area out back to take the dog out. Taco bell down the road was delicious and a food Mart also nearby for snacks and drinks was all we needed. Very kind employees and better than average hotel breakfast. Beyond thankful for a well managed and staffed clean room that didn't break the bank. read more

My husband, 2 daughters and myself are headed across country. We needed a place to lay our heads and a warm shower. We thought that this would be a good place. After checking in my husband wanted to take a shower. He informed me that he almost slipped in the shower a couple times because the floor was extremely slippery. The next morning my daughter (age 3) and myself needed a shower before heading back on the road. We were both super careful but both ended up slipping and falling in the shower stall. I made sure we were both okay, toweled off, got dressed and immediately went to inform the manager Didi Patel. He had a very nonchalant attitude, stating well I will go check it out. Then stated, let me know if you need to fill out an incident report. After my husband finished up in the bathroom I informed the front desk and manager that he could come up and check out the tub. He never showed. Thankfully both myself and my toddler are doing okay! read more