My friend who lives in Malaga took me here when I visited. Since I am living in London I get little chances to enjoy sunny rooftop terraces, so she proudly wanted to show me the views from this one. The terrace is located on the roof of a Hotel and you can get there with a lift. There are two small areas left and right with open views on one side only and just wall of the other. The floor space is overrun by seating furniture to maximice profit leaving little space to walk around. When we arrived we luckily found a place to seat on the nice comfy white sofas located by the open side on the right area however as we were waiting for the waiter to come to order, the woman from a group of four with a baby that came with us in the lift but went to left area first, came to us as she saw us well seated and asked us to seat somewhere else because they were more people than us for that space. She made the request sounded as a command which we very politely declined as the rest of the seating options were really worse off and we knew there was plenty of space for them available in the left area where there are only tall tables and chairs (sorry tall chairs are uncomfortable for everyone) She left annoyed and little after the waiter came to say that we should move somewhere else as the sofas were for groups. We said we didn't mind sharing the sofa area with others as we understood there were 4/5 seats more available but they refused saying it was company policy to use that wider sofa space for groups only. There were two other wider sofas spaces like that in "u"shape, one with two people and three in the other so we found the explanation and the whole situation very unfair, arbitrary but also found humiliating to be told to move whilst people around were looking at us, so we decided to go instead and as we left, without an apology, we had to hear the voice of the uneducated local woman with the baby that came from somewhere in the crowd saying in a loud and sarcastic tone "gooood bye" to top the cake. A sense of entitlement that clearly was enabled by the way the terrace decided to address the situation, as we could know understand that she probably went to rant to the waiters that we were seating there instead of them. Very embarrassing scene for me and more for my friend, who just wanted to impress me. As Spaniard, I am usually quite proud of the customer service in Spain but this place is really not at all an example. I also felt as if I had been local I would have been treated differently. I wouldn't recommend this place to anyone but not only because it is small and their lack of professionalism and just money over customer care, but also because if you are a couple or two friends you will never be able to seat in the sofa area by the open side of the terrace according to their "policy", which is really the only worthy area in the small terrace. Also apparently is a good idea to bring a few months old baby in a buggy to a cocktail bar with not food service in the evening, which at least in the U.K. is not legally allowed. There are many rooftop terraces in Malaga with far better views, facilities and friendly customer service that really know how to make people, locals or not locals, feel welcomed. read more
