I want to share my experience with Gorno Ford so other customers can be cautious before purchasing…read morea vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.

Unprofessional, unethical, I question their integrity…read more Online buyer from NY. Was in a text conversation with Bryan, asked him the three questions I had already emailed twice to two other people. Temp plate? Total cash price with fees? Warranty? No warranty? With 2017 and only 8k? What if the engine blows on the way home to NY? We can add a 3mo/4k warranty for $399. Ok, all is good, sent drivers license pictures when he asked and was moving forward. Next day he says what's next? I said we are waiting on you! You tell me what's next. Send me the info, we wire the money. A bit later would you want to do a deposit; I have another sales guy working on selling the car? No. We will pay in full. Why bother with a deposit? He sends the info, we wire the money, and we sent him the confirmation so he knows it's solid, and a few hours later he says....bad news, the car sold to the other person. Like.....hello?? We sent you the full money! And the confirmation that it was sent! If you still didn't believe it, well then call the bank! Or if you need a "refundable deposit" then say so! He said, we will overnight a check back to you immediately. I called the next day to confirm that because we are trying to buy another car now and need that money. I called with a minimum of two business hours left that day, left two voicemails, one with each person in accounting and neither of them called me back on that business day, nor yet at 11 the next business day and we have not seen our money returned yet. Since it was the holiday in between, I don't expect the check to show up until today, but if it doesn't and they are not even courteous enough to call me and confirm my ,money transaction being sent back to me minute by minute and hour by hour like I did for them when I sent it, then they are exactly as my opening line says. Because they don't walk the talk that they require of myself, their supposed to be client, but....who would want to be their client or trust their integrity after the treatment they just gave me?

Came here with my boyfriend and grandpa who is easily active, but on oxygen. he had his portable…read moreoxygen with him, they were about 20-25 minutes to close and he sat down for a minute to catch his breath, the young there in there had a little smirk on his face the whole time just staring down at his phone and periodically looking at my grandpa. Not to mention, the other guy was very very condescending to us, acting like he was nice but was very openly being a jerk to us about my price range and what i was looking for, telling me that I will never find a good car in my range which is funny because i've found a couple, i just wanted to check out their cars. We only came here to look at options and he could've gotten a finance deal out of me. Not anymore! Very, very rude people, -10/10 DO NOT RECOMMEND. be a dick to me all you want but don't sit and silently make fun of my sick grandfather.

Stay away....can i leave -stars cause i would.... when we bought our truck we were told it comes…read morewith a warranty that will cover anything that goes wrong within 2400 miles well last month we told them when the heat is on the fan turns on very loud and it runs rough when it does this. we were told this is not their problem. now we find out that the air doesn't work and throws the fan on and the truck runs rough. the blower motor also doesn't work on 1 or 2. very expensive job to have done and they dont care. so what exactly does my warranty cover? seems like nothing!!! so annoyed. as of now i will not recommend anyone! Oh and they tell you if you leave a google review they will send you a free oil change coupon. Ha another lie!

I inquired about a 2016 Ford Taurus SHO on George's website. I received a text at 1:15 EST that…read morethe vehicle was available and would I want to schedule an appointment to test drive it. I set the appointment for 2:30 EST. I left work early to go test drive the vehicle. I arrived early for the appointment at 2:24 EST. Once I spoke with the salesperson and the Manager I was informed that the car had been sold last week. They tried to pull the old "bait and switch". I do not appreciate my time being wasted and leaving work early for absolutely nothing. I will take my business elsewhere. BEWARE OF GEORGE'S SHADY PRACITCES. No way to treat a customer.

bought a car six months ago. The water pump is are shot their cover anything engine light stays…read moreon buyer. Beware it's gonna cost me 3000 just to get this car back on the road.

I purchased a vehicle from the 2 years ago, during the early peak of COVID…read more As a car novice, there is the slightest need to trust a licensed car dealership slightly. That trust was SORELY misplaced & I would NEVER patronize this dealership again. Upon delivery, 1 of the key fobs was declared missing at closing (not before). Assuring me that they'd get me a new fob within a few days, I took them at their word. They did NOT deliver on that promise. Further, although I did the usual cursory examination on the car, I did not crawl underneath to look for leaks-not that I'd be able to determine what any flaws were that were not obvious anyway. Hence, the basic amount of trust that comes from being a licensed car dealership. My car had catastrophic issues that started about 2-3 weeks afterward. I dumped thousands of dollars into the car to get it roadworthy over time. You assume a risk on a used car, yes. But my mechanic found 'band aid' fixes on several items on this car. My advice? Do not EVER patronize this place! You WILL regret it!

Purchased a car here but a few accessories were missing. There was a written agreement that the…read moreitems were on order and would be sent to my home. 3 mos later still waiting on a few items. Nothing but excuses. The car is great, unfortunately their word is not honorable